This document provides 11 tips for businesses to get more referrals from customers. The tips are to 1) give clear instructions for referrals, 2) offer an affiliate program, and 3) time referral requests appropriately when customers have had a positive experience. Other tips include making the referral process easy, always asking customers for referrals, providing content for customers to share, offering an excellent product or service, rewarding customers for referrals, and leveraging customers' social networks. The overall message is that businesses should implement strategies to encourage referrals from satisfied customers.

1. 11 TIPS TO MAKE
MORE REFERRALS
FROM YOUR
CUSTOMERS
INNOSPACE.ASIA PRESENT

2. 1. GIVE INSTRUCTIONS
LET YOUR CUSTOMERS KNOW
WHAT THEY SHOULD DO TO
REFER SOMEONE TO YOU. PUTS
THE BURDEN OF PROOF ON YOUR
TEAM TO REACH OUT TO THE
REFERRED POTENTIAL
CUSTOMER

3. 2. OFFER AN AFFILIATE
PROGRAM
LET YOUR CUSTOMERS KNOW
WHAT THEY SHOULD DO TO
REFER SOMEONE TO YOU. PUTS
THE BURDEN OF PROOF ON YOUR
TEAM TO REACH OUT TO THE
REFERRED POTENTIAL
CUSTOMER

4. 3. TIME YOUR REQUEST
ACCURATELY
PEOPLE ARE MUCH MORE LIKELY
TO SEND YOU REFERRALS WHEN
YOU HELP THEM TO SOLVE THEIR
PROBLEM OR CREATED VALUE
FOR THEM

5. 4. MAKE IT EASY
OPEN UP YOURSELF AND DON'T
PUT ANY BARRIERS WHEN
PEOPLE TRYING TO HELP YOU
GROW. MAKE THEM KNOW THEY
CAN ALSO REFER SOMEONE ELSE
THEY KNOW IN CAUSE THEY
CAN'T HELP

6. 5. ALWAYS ASK QUESTIONS
STEP OUT YOUR COMFORT ZONE
AND ASK CAUSE NOBODY KNOW
IF YOU DON'T ASK WHAT YOU
NEED.

7. 6. GIVE THEM CONTENT
TO SHARE
PROVIDE THEM WITH YOUR
GREAT RELEVANT CONTENT LIKE
INSIGHT AND REPORTS TO SHARE
WITH OTHERS IN THE INDUSTRY.

8. 7. OFFER A GREAT PRODUCT OR
SERVICE
FOCUS MORE IN YOUR PRODUCT
OR SERVICE TO MAKE THE
CUSTOMER EXPERIENCE
UNFORGETTABLE.

9. 8. BUY THEM A LUNCH
HAVING LUNCH WITH YOUR
CUSTOMERS LIKE YOUR CLOSE
FRIEND TO BUILD PERSONAL
RELATIONSHIP FOR FURTHER
OPPORTUNITY.

10. 9. REPAY YOUR CUSTOMER
SINCERELY SEND A THANK YOU
CARD OR A GIFT CARD FOR
COFFEE WITH APPRECIATION.

11. 10. INCENTIVIZE
REWARD YOUR LOYAL
CUSTOMERS WHEN THEY MAKE
REFERRALS

12. 11. LEVERAGE THEIR SOCIAL
NETWORK POWER
MAKE SOCIAL SHARING FOR
INTERACTIONS OF YOUR SITE
EXPERIENCE. FOR EXAMPLE,
GIVE THEM REFERRAL CODE FOR
THEM TO SHARE.

13. INNOSPACE.ASIA