1. Establishing
the need for change

2. Change drivers
External
Political Legislative
Internal
Process
improvements
Opportunities Market
conditions
Customer/
Service user
wishes

3. Strategy development
KPIs
CSFs
Objectives
Purpose
Mission
and Vision
Aligning change to the organisation’s strategy

4. Scoping the changes
Stakeholder
Organisation Engagement
Design
Information
Systems
Support
Services
Operating
Processes

5. Benefit Assessment

6. Take the plunge