presentation for network meeting

1. PHOENIX CONNECTIONS WE CONNECT YOU TO YOUR DREAM CLIENTS! 12/8/2009 Phoenix Connections 1

2. TELEMARKETING Why should I use telemarketing? Is it effective? Should I outsource or do in-house? What do I do? 12/8/2009 Phoenix Connections 2

3. Clients Logistics company Training provider Marketing company IT Telecoms Electrical contractors Engineering and loads more industries 12/8/2009 Phoenix Connections 3

4. RESULTS Engineering company had 13 appointments in 12 days with order values of £100k+ which worked out a ROI of over 90% Training company had 125 appointments in 13 days Logistics sector we generated xxx appointments in xxx days 12/8/2009 Phoenix Connections 4

5. What makes us different? Our people Our people Our people We have up to date technology with call monitoring and call recording We have online diaries and data so client can see real time what is happening and also their diaries can be updated 12/8/2009 Phoenix Connections 5

6. Tips for telemarketing Choose Phoenix marketing to do it for you Choose Phoenix marketing to do it for you Choose Phoenix marketing to do it for you Choose Phoenix marketing to do it for you Choose Phoenix marketing to do it for you Or Choose Phoenix marketing to do it for you 12/8/2009 Phoenix Connections 6

7. Tips for telemarketing continued If you didn’t take the hint of the previous slides and you want to do it yourself here are some other tips Always have a positive attitude to the task – if you don’t it will come across in your voice and tone Be straight to the point, don’t waffle, and don’t ask ‘how are you today?’ 12/8/2009 Phoenix Connections 7

8. Tips continued Keep it simple – don’t overload them with too much information Think about who you are calling – put yourself in their shoes, what do they want to hear, think about what’s best for them not you. 2 ears 1 mouth – use them in that order Be confident and Assertive but not pushy Respect the receptionist/PA help them do their job give them a reason to put your call through. Don’t get Fobbed off – these people have a need for your service. 12/8/2009 Phoenix Connections 8

9. How Can you Help Me? Listen out for companies that say the following: “I haven’t got enough work” “ I need more appointments” “I haven’t got time to generate more work” “I hate cold calling” Then give them my card and say I can help or tell them you know someone who can help and pass me their card 12/8/2009 Phoenix Connections 9