Ali received positive feedback from multiple customers for providing helpful, patient, and empathetic customer service. The customers praised Ali for listening to their personal struggles, working to understand their unique situations, and helping to substantially resolve their issues. The customers expressed gratitude and appreciation for Ali's friendly yet professional manner and for bringing relief during difficult times.

1. Date: 17/09/2014 @ 02.45 PM
Team Leader (F036634) took the call and following feedback has been given for Ali:
Happy with the phone call and service received also the way query was handled- patient and able to
explain, friendly and helpful.
Date: 11/09/2014
Team Leader (F036472) took the call and following feedback has been given for Ali:
Wanted to give Ali the heads up on doing a great job, I was struggling for the last 7 months with
multiple callers from SGB. Ali was the only one who listened to me which lifted a great weight off my
shoulders. I suffered bad marital issues and as a result I have been trying to make a dollar to make
ends meet. Ali has come along helped me substantially which brought tears to my eyes. I have been
struggling and trying to talk to people to get help but no one offered. He thanked Ali for providing
heartfelt genuinity in your call.
Date: 07/07/2014 at 03.01 PM
Customer said at the end of the call: "Thank you so much Ali for your help; you have been exceptionally
helpful and keep this up"
Date: 03/07/2014 at 05:09 PM
Customer praised Ali as well as the bank to understand his situation by showing patience on the call
for such a long time.
Date: 05/06/214 at 01:28 PM
Customer was very happy with the resolution provided by Ali and sent the following email to:
SGBMortgageResolutions@stgeorge.com.au on 05/06/2014:
"Hi Ali, Thanks for your mail, and also for the very professional but friendly manner in which you spoke
and resolved this issue. Your colleague who spoke with me first was also most helpful.
Thank you very much for your advice and assistance, and keep up the good work. Best wishes and kind
regards. XYZ"