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Assignment blueprint
- 1. Prepared by: Shirley Helda anak Chuat Student ID No: 2014499538 SERVICE BLUEPRINT FOR ANNUAL RENT PAYMENT IN LANDS AND SURVEYS DEPARTMENT, SARAWAK LINE OF INTERACTION ................................................................................................................................................................................................................................................................................................................. LINE OF VISIBILITY LINE OF INTERNAL INTERACTION ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………… PHYSICAL EVIDENCES Enter the Revenue Section CustomerService Counter Greeting Number Dispenser Machine RentBooklet Barcode Machine Computer Revenue System(RVS) Payment Receipt T.126 CUSTOMER ACTIONS Enter Get number From Dispenser Machine Wait forthe revenue officer/cashierto checkthe outstanding annual rent Greetand present the rent bookletto the cashier Go to the counteronce numbercalled Pay the outstanding annual rentaccording to the amountappear on the screen Greet and Leave ON-STAGE EMPLOYEE CONTACT Greetand printthe numberforthe customerFrom DispenserMachine Ensure the customerseated while waiting Ensure the rent bookletiscorrect and still valid/not expired Checkthe outstandingrent and informthe land owner/customer Collectthe payment and issue the receipt to the land owner/customer Give back change (cash) if any or creditcard to the landownerand greet BACK-STAGE EMPLOYEE CONTACT Scan the barcode of RentBookletusing Barcode Machine Printthe receiptand give the landowner‘s copy to the cashier PaymentApproved SUPPORT PROCESSES Checkingvalidityof lotnumberand outstandingrent Updatingpayment and generate paymentreportin RVSSystem