The document discusses an online waiting list system for eldercare residency. It notes that there are too many applicants and too few positions currently. The proposed online waiting list allows applicants to input their information securely and maintain it themselves. It also allows for easier shortlisting of applicants by searching multiple criteria. This reduces the administration time and effort required for maintaining waiting lists, freeing up more resources to devote to existing clients.

1. Online Waiting Lists
Our Clients
Our Experience
Shayne O’Brien
Technical Administrator
Eldercare Incorporated

2. How does a Waitinglist work?
A. I put my name on and when I am
ready I can move in
B. The earlier I put my name on, the
better my chances
C. If I wait long enough my name will
come to the top of the list
D. My care requirements match the
possible care provision of the room
available

3. Who’s Waiting?
n Expression of Interest for Residency
n Care Requirement Registration
n Needs Assessment Listing
n Placement Listing
n Ordinary List Designed For Older
Likely Kandidates
n Extraordinary List Delivering Everyday
Results, Can Anyone Really Enter

4. The Issues (The Organisation)
n Too many applicants
n Too few positions
n Too little space for records
n Too difficult to maintain
n Too many combinations
n Too little time

5. The Issues (The Applicant)
n Too few vacancies
n Too many forms
n Too many phone calls
n Too much to do
n Too little time

6. The Issues
Who are our Site Manager
clients?
n Care Staff:
Residents Resident
n Site Managers:
Care Staff Administration
Care Staff, Residents
n Admin Staff: Applicant
Care Staff, Residents,
Managers

7. The Online Presence
n Research / Marketing balance
n If we don’t control the information, we
link to it.
n Website has many details about the
organisation
n Developed as part of our total online
presence

8. Our Solution
The Online Waitinglist
n Quick and easy
n Allows multi site application
n Allows inter site placement
n Reduces Administration response time
n Shortlists with up to date information
n Reduced short listing time from hours
to minutes

9. Data Input
n By Applicant
n First hand knowledge
n Can be revisited, reviewed and updated
anytime
n In comfort (Home, Office, Internet Café)
n Time spent by Applicant

10. Administration
n Initial input done before organisational
contact
n Kept updated by applicant
n Removed by applicant
n Automation
n Minimal paperwork

11. Information Retrieval
n Shortlist can be prepared in five
minutes
n Search on various criteria
n Up to date information

12. Why it won’t work
n .
One in Twenty People can’t access
the internet
n People like to talk about their problems
¡ (to the detriment of your client contact time)
n Its different. But the same.

13. Implementation
n Some Pain
n Rapid Changeover
n Make Deadlines and stick to them
n Information, Information, Information
n Maintain the vision

14. Summary
n Only a small fraction of applicants
become residents
n Applicants do the inputting (securely)
n System / Applicants maintain it
n Shortlisting is easier

15. Summary
n Time and effort is freed
n More resources can be devoted to
clients
Site Manager
Resident
Care Staff Administration
Applicant

16. Thank you
www.eldercare.net.au
Shayne O’Brien
Technical Administrator
Eldercare Incorporated
sob@way.eldercare.net.au