The document summarizes the scaling of agile practices at Salesforce.com. It describes how Salesforce transformed to an Agile Development Methodology (ADM) to address issues like lack of visibility, resource bottlenecks, and unpredictable project completion that arose from rapid growth. Key results of adopting ADM included increasing features delivered per team, reducing time between major releases, and delivering projects on time. The transformation was company-wide and involved training, coaching, tools, and policies to establish processes for release planning, dependency identification, concept reviews, and a virtual architecture team to facilitate cross-team collaboration at scale.

1. UNLEASHING the FOSSA Scaling Agile in an AMBITIOUS CULTURE Agile Leadership Summit Las Vegas June 2009 Steve Greene, salesforce.com

7. History

8. from the beginning

9. 3 Number of people in R&D

10. fast innovative smart

11. 4 Number of Major Releases per year

12. 7 years later

13. rapid success

14. 59,300+ Customers

15. 1,100,000 Subscribers

16. 10 Billion transactions per quarter

17. 500+ people in R&D

18. it was getting more difficult to deliver

19. 2000 2001 2002 2003 2004 2005 2006 Features Delivered per Team Days between Major Releases

20. 1 Number of Major Releases in 2006

21. Why?

22. Lack of visibility

23. Resource Bottlenecks

24. Unpredictable completion of projects or initiatives

25. Lack of responsiveness, lack of team alignment on priorities

26. Infrequent Customer Feedback

27. What did we do about it?

28. Major enterprise-wide Agile Transformation to ADM In just 3 months + another 18 months of continuous improvement

29. I knew we needed radical change to get us back on track to regular releases and agile delivered. ” Parker Harris Founder and Executive Vice President, Technology Salesforce.com “

30. Transformation Results 2000 2001 2002 2003 2004 2005 2006 2007 Features Delivered per Team Days between Major Releases

31. ADM has delivered total visibility, total transparency and unbelievable productivity… a complete win! ” Steve Fisher Sr. Vice President, Technology Salesforce.com “

32. On time delivery? Last waterfall release

33. What’s been happening this last year?

38. Preventing Debt Accumulation Improves Both Quality and Throughput “ Stop the Line” Policy -Test Pass Rates Drop Below 99% New process introduced

39. Release Planning & Alignment

40. Rhythm & Flow Monthly Rhythm Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Release Release Release Release

41. Release Cycle

42. Challenges Inter-team collaboration and communication Shared Codebase Team Silos Dynamic Scope Short Releases Tribal Knowledge Conflicting Priorities Documentation

43. Product Line Owners Align on Release Priorities

45. Cross-Division Release Plan Review Apps Product Owners Platform Product Owners TechOps Product Owners

47. Dependency Identification Exercise

50. Sample

54. Cross-Team Impact Reviews Complex Business Scenarios Risks Test Coverage

55. Virtual Architecture Team