Marcus Evans Complaints : 5 steps to resolving a customer complaint In business, people make mistakes. Unfortunately, some of these mistakes can have a direct effect on the customer. The frustrating thing is that sometimes, these mistakes are not your fault and are out of your control.

1. Marcus Evans Complaints
Marcus Evans is a company which specializes in the development as well as
research of strategic events for very senior business executives. It has an
international network of sixty three offices. The Marcus Evans company
produces as many as a thousand events every year. These events focus on
strategic issues in telecommunications, technology, transportation, health,
human resources, business improvement, capital markets and corporate
finance. The Marcus Evans company provides its clients with business
knowledge and information which allows them to sustain a very competitive
advantage and which makes a positive contribution to the success of its
clients.
Effective Handling Of Complaints - The Marcus Evans Company takes
complaints made by customers very seriously. It has very highly defined
procedures for handling the complaints made by customers very
expeditiously and effectively. Marcus Evans always appreciates constructive
criticism no matter from which source the criticism is coming from, and uses
the customer feedback to make related improvements in the modus operandi
of the company. The conference division of Marcus Evans has focused on a
number of events dealing with the best and most effective strategies and
practices for addressing complaints. The second annual marcus evans
complaints conference in the first week of February in the year 2009.
Key Points Of The Second Marcus Evans Complaints Conference - The
conference division of Marcus Evans has focused on a number of events
dealing with the best and most effective strategies and practices for
addressing complaints. The second annual marcus evans complaints
conference in the first week of February in the year 2009. The key topics at
this marcus events complaints conference were creating awareness for
recognizing customer complaints, adjusting organizational vision, increasing
customer retention and loyalty through customer complaint process and
adapting and developing services and products from the complaints
feedback. The second annual marcus evans complaints conference also
spoke about tapping the sources of alternative communication channels, and
a personalized customer approach to customer complaints.
Focus Of The Second Marcus Evans Complaints Conference - The second
marcus evans complaints conference perceived customer complaints as a
wonderful opportunity to deliver on the customer experience and build
loyalty, advocacy as well as customer retention by handling the complaints of
customers very efficiently and in a manner that is satisfactory. The
conference stated that the management of customer complaints not only
guarantees the much sought after returns on investments, but also provides
a very good opportunity for growth. Customer feedback according to Marcus
Evans, helps to develop innovative products, services and marketing
strategies.

2. Participants At The Conference – The second annual marcus evans
complaints conference was attended by directors, managers, board
members and heads of departments such as customer care, customer
experience, customer service, customer retention, CRM, marketing and sales,
customer loyalty, customer advocacy, production management and quality
management.
Thus Marcus Evans is a company which considers the complaints made by its
customers to be a valuable asset for its business growth. It regards customer
feedback as a good way of gaining customer loyalty.