Week 2

1. Employee Improvement Through e-learning Business Training Solutions , LLC ©

2. Limited training budget- With the state of the economy, ignoring employee and process problems will cause company doors to close. The Story: In 2006, profits for a call center in Dunedin were decreasing. The call center brought on a new training team to bring life to the call center. Shortly after the training team began they quickly realized the operations manager would not accept any changes in training procedures change. This went on for several months. The training team was able to make small changes, but nothing that was critically needed. After four months the call center moved, in hopes that a new location would decrease attrition. This was not the case. The move put the company in a bad financial position and 20 people were laid off. Each month more and more lay offs were necessary. By September the training team was let go. The call center closed two weeks before Christmas and over 100 people lost their jobs. The Problem

3. Solution Promoting people with passion!

4. Trend in a shift towards computer based training Simulation software with a hands-on approach employees who participated in corporate training programs are: 17% more productive work at a 20% higher rate compared to peers retention for these employees is 14% higher (Solomon, 2010, p.1). Industry

5. Target Segment Customer Service Oriented Companies Restaurant Management Recruiting Firms Mortgage Companies Call centers Segment Market Size In Pinellas County there are an estimated 28,524 businesses (US Census) We expect to capture 1% of the market within the first 36 months. Non-target Market Construction Industry Heavy machinery manufacturing Market

6. Achieve Global Inc. Tampa, FL Interactive Study Systems-Career Savers Largo, FL Link Systems International Tampa, FL Competitors S.W.O.T.

7. Business Training Solutions A Division of : Logo By Heidi Smith of Media Three Design