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Leslie Rowe, Senior Director of Technology, Cox Automotive
Learn how Cox Automotive automates event notifications across twenty newly acquired business units, including service operations, network operations etc., from their Toolchain while engaging the right people as fix agents. Leslie Rowe, Senior Director, Technology – Enterprise Operations Center will discuss how Cox Automotive successfully integrates new businesses and minimizes disruptions that result in the merger process. By optimizing communication and remediation processes, Cox Automotive reduces Enterprise Severity 1 and 2 incidents, and streamlines critical operations, resulting in reduced IT costs, increased IT efficiency, and a better customer experience.