AGILE GURUGRAM 2017 | Day 2 | Talk | 11:30 - 12:15

1. AGILE GURUGRAM 2017
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Dov Tsal
Dr. NO & Mr. Right
Agile Transformation coach,
Krungthai AXA, Bangkok

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www.agilenetworkindia.comTwo super-powers:
Imagine:
• You could say NO to anything !
• You could be Right all the time,
...and prove it !!
How
invincible
would you be
?

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Dr No. (the why…)
The story of Thai...
(or the 120% solution)
The
Say NO
to
Deliver More
mystery...

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For you, more:
• Impact
• Reliability
• Control
• Home-time
• Happiness
For “them” more:
• Predictability
• Trust
• Productivity
And less:
• Waste
• Panic
Dr No. ...the WIIFMs (*)
(*) WIIFM: What’s In It For Me

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OK…
But HOW?

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• Don’t Panic!!!
• Explain the Why
• Wait before “Yes”
• Demand Details
• Propose Simplifications
• Be Clear
• Offer Alternatives
(...How to) Say “NO!”
.... DPEWDSCA is not a good acronym…
:(

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www.agilenetworkindia.comPractice time...
Shake (not stir) a mental cube (1..6) .

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www.agilenetworkindia.comBoss:
Demand a report
for tomorrow morning!
Because (choose one):
1.Your boss asked you
2.You need it in a week (but playing it safe)
3.You need the bottom line rough estimate
4.You want to ‘torture’ your employee
5.You need it in case your boss will ask for it.
6.Choose your own reason

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www.agilenetworkindia.comEmployee
Say No!
Because: (choose one)
1. You have tons of work to finish for tomorrow
2. You don’t think it is urgent
3. You think it will never be read
4. You want to get out early today
5. It is not your role to do it
6. You hate your boss & want to make her mad

10. @ Agile Network India , All Rights Reserved.
www.agilenetworkindia.comBeing mr. (& mrs.) Right
What can you be sure of? (*)
(*) Besides the love of Carry Bradshaw & mr. Right, that is….

11. @ Agile Network India , All Rights Reserved.
www.agilenetworkindia.comTo be Right
Simply...
Be an expert
of
what you talk about!
Are you an expert of anything?
A world expert??
The world #1 expert???

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www.agilenetworkindia.comYour domain of expertise
Yes, you have one!
You are the #1 world expert of ...
You!

13. @ Agile Network India , All Rights Reserved.
www.agilenetworkindia.comTry this… (just for a week)
If you start any statement with
• In my opinion...
• The way I see it...
• I think that...
• If I understand correctly...
How can you be wrong?

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Hearing
& rephrasing
all implict ⇒
Plus
Saying an explicit ⇒
• In my opinion ...
• The way I see it ...
• I think that ...
• If I understand ...
Avoid & resolve conflicts by...
(Just for a week…)

15. @ Agile Network India , All Rights Reserved.
www.agilenetworkindia.comPractice Time!
²
Story point estimation
Important ⇐ ⇒ Waste of time

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I just had to show this...

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www.agilenetworkindia.comNow what?
Practice, practice, Practice, practice,
practice, practice, practice, practice,
practice, practice, practice, practice,
practice, practice, practice, practice,
practice, practice, practice, practice,
practice, practice, practice, practice,
practice, practice, practice, practice,
practice, practice, practice, practice,
practice, practice and practice.

18. @ Agile Network India , All Rights Reserved. www.agilenetworkindia.com
Bibliography, Q&A and a Thank-you
medium.com/agile-stuff:
• Say NO now (ask me how...)
• Stop being wrong now! (ask me how…)
Questions?
Thank you!