Service Design Network UK Conference - Paul Thurston PDR_sdnuk16_v4

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Service Design Network

Paul Thurston PDR

Design

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SDGC15
Trends in policy and
service design
PTHURSTON@PDRONLINE.CO.UK @PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016

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Agile procurement
Specialised design support
Strategic investment
Training for service design
Design for policy making
Design in innovation programmes
Design & research get closer
Rewrite the job spec
Government as SD agency
Read the full article: https://www.linkedin.com/pulse/8-recommendations-how-public-sector-should-using-service-thurston?trk=hp-feed-article-title-like
PTHURSTON@PDRONLINE.CO.UK @PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016

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SPIDER
Recommendations for
the public sector
PTHURSTON@PDRONLINE.CO.UK @PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016

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Make it organisational policy
Use it to realise ideas
Recruit design managers with experience of it
Use it for co-creation
Use it to develop strategy
Use it to stimulate social enterprise
Build capacity to do it for yourself
Use agile procurement to buy the right outcomes
Read the full article: https://www.linkedin.com/pulse/8-recommendations-how-public-sector-should-using-service-thurston?trk=hp-feed-article-title-like
PTHURSTON@PDRONLINE.CO.UK @PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016

@PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016PTHURSTON@PDRONLINE.CO.UK
DMI
Trends in Design and
Government in Europe
PTHURSTON@PDRONLINE.CO.UK @PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016

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Put down your post-it
notes and scale up your
project ambitions

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Fad...

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2005

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2016

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Has the debate kept up?

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Fear of stagnation

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To discuss...

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“The UK is the heart of
service design in EMEA.”
Forrester Research 2013 | Service Design Agency Overview, 2013
https://www.forrester.com/report/The+State+Of+Service+Design+2013/-/E-RES108541?objectid=RES108541

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Not ahead for long

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50.5%

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HTTP://WWW.BLOOMBERG.COM/NEWS/ARTICLES/2016-01-28/CHINA-TRUMPETS-ITS-SERVICE-ECONOMY
1985 2015
Services
Agriculture
Construction and
manufacturing
0
35t
70t
GDP in Yuan
50.5%

@PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016PTHURSTON@PDRONLINE.CO.UKPTHURSTON@PDRONLINE.CO.UK @PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016

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Role for government
& agencies

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Role for agencies
PTHURSTON@PDRONLINE.CO.UK @PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016
So, what do we do?

@PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016PTHURSTON@PDRONLINE.CO.UK
Shift mindset by 3 years

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1: New Tech & Big Data
PTHURSTON@PDRONLINE.CO.UK @PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016

@PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016PTHURSTON@PDRONLINE.CO.UKPTHURSTON@PDRONLINE.CO.UK @PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016
2: UK SD as export
product
(government and agency)

@PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016PTHURSTON@PDRONLINE.CO.UK
Shared ownership of
IP in joint venture

@PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016PTHURSTON@PDRONLINE.CO.UKPTHURSTON@PDRONLINE.CO.UK @PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016
3: Education

@PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016PTHURSTON@PDRONLINE.CO.UKPTHURSTON@PDRONLINE.CO.UK
1: UK SD as export product
2: Education
3: New Tech & Big Data
@PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016

@PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016PTHURSTON@PDRONLINE.CO.UK
Put down your post-it
notes and scale up your
project ambitions

@PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016PTHURSTON@PDRONLINE.CO.UK @PDR_ONLINE / WWW.PDRONLINE.CO.UK / © PDR 2016PTHURSTON@PDRONLINE.CO.UK
Thank you
pthurston@pdronline.co.uk
www.pdronline.co.uk
@pdr_online

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In this talk, Gordon Ross will discuss different partnership models that exist between organizations and consultants collaborating on service design initiatives. He will reflect on his experience as a service design consultant across a wide range of private and public sector projects, highlighting challenges faced along the way. Become a member! https://www.service-design-network.org Follow us on Twitter: https://twitter.com/sdnetwork Or on LinkedIn: https://www.linkedin.com/company/2933277 Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/ Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/

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