2. Breadth of Experience Military Small business Fortune 300 Company Public Higher Education
3. Hands-On Management Experience Supply Chain Software Development and Deployment Training Logistics Project Teams Divisional ERP System Implementations Customer Service Inventory Planning
4. Strengths Creating a productive work environment Data driven decision maker Bottom line results Mentoring others Productive as team lead or team member Identifying key stakeholders Communication skills Work ethic
5. Core Values Integrity Transparency Dedication and Hard Work Focus on Learning Focus on the Customer
6. Management Philosophy Supervising, Mentoring, and Coaching Open door policy SMART Goals Servant Leadership Gain cross-functional input and participation Lead by example Employee Development Employee Empowerment
7. Achievement Through Cutting-edge technical solutions Building and managing cross-functional teams Providing premier customer service Questioning the status quo Being a change agent Delivering bottom line results
8. Cutting-Edge Technical Solutions Increased the percentage of computer based exams to 61% in Spring 2011 from 14.51% in Spring 2009 by directing development and deployment of enhanced test creation software Achieved implementation of computerized, on-line test item banking system that allowed UMUC to create approximately 27,000 test questions for 275 courses Oversaw transition from a traditional push MRP system to a customer pull system resulting in a 300% increase of annual inventory turns on purchased items
9. Building and Managing Cross-Functional Teams Collaborated with IT, Telecom, and Exams staff to implement an internal phone support structure to eliminate $60,000 annual expenditure on an outside call center Directed efforts of a cross-functional team responsible for standard work documentation and data compilation for an ERP system switch Facilitated the efforts of a cross functional team that created a division’s first premix metal powder resulting in 10% productivity gain and 5% cost reduction
10. Providing Premier Customer Service Deployed regular customer service surveys to get voice of customer input on directing process/system changes for proctored exam process Created supply chain during recertification of 55,000 pumps for a Tier 1 automotive supplier, prevented line down at automobile manufacturer Setting up finished goods warehouses for customers to reduce shipping costs and eliminate stock outages
11. Questioning the Status Quo Created standard metrics for proctored exam process and measured each test session on those metrics to direct change Deployed the use of sheet metal kits and filter kits to reduce material handling and transactional costs which decreased procurement activities and material handling by 90%. Created standard deployment packages ahead of need to reduce response time to deploy by 24-36 hours upon decision to deploy by national command authority
12. Being a change agent Directed the exams department in multiple exam process transitions, such as going from one exam weekend to three exam weekends per semester. Implemented after action review meetings with staff and vendors focusing on Stop, Start, Keep, Change improvement activities Facilitated a PCB redesign and resourcing activity to improve FTY of PCBs
13. Delivering Bottom line Results Managed a $2.5 million budget to achieve 18% reduction in overall spend and 30% reduction in expense spend for FY11 Launched process of using returnable dunnage resulting in annual savings of $100,000 Sourced components using a low cost country strategy to save $150,000 annually
15. Multi Location Support Provided procurement and logistical support for finishing locations in: Shanghai, China Chomutov, the Czech Republic Centralized the procurement function for the Baltimore, MD and Haverhill, MA locations for the Filtration and Separations Division of Parker Oversaw process of shipping 30,000 exams annually to proctored locations in Africa, Asia, Europe, North America, and South America Created a CBT exam process with a capability to test students located anywhere in the world accessible to the internet
16. Planning Expertise Software upgrades and deployments Finished Goods Supermarket Raw Material Kanban levels Cost Reductions Outsourcing (make vs. buy analysis) New Product Development JIT Programs Scheduling
17. Supply Chain Approaches Strategic Agreements with suppliers Strategic Agreements with customers Voice of the customer Shipping costs rationalization Consignment Inventory at customers/suppliers Supply Aggregation through kitting Electronic systems integration Breadman Systems
18. Data Analysis Make vs. Buy Analysis Cost of Poor Quality Kanban creation and management Activity based costing Exam Delivery Metrics Total Cost of Ownership Supplier Metrics Customer Delivery Effectiveness Metrics RFP Analysis Work balancing
19. Documentation Preparation ISO 9001:2000 Procedures TS16949 Procedures ISO 14001 Audit Requirements Training Materials for proprietary software Status reporting and briefing documents Capital Expenditure Requests RFP Preparation Purchasing Manuals Import/Export Procedures Manual Standard Work and Work Instructions Contingency Planning and Disaster Recovery Staffing Requests
20. Educational Background Master of Business Administration Southern New Hampshire University Bachelors of Science-Aerospace Eng. The Pennsylvania State University
21. Professional Development Parker Taking Charge of Change Parker Import and Export Training Kaizen Leader Training for 3 and 5 day events Skillsoft Six Sigma Green Belt e-courses Parker Lean Boot Camp I and II UPS Hazardous Material Shipment Training Disney Institute 5 day Customer Service event Thunderbird School of Global Management
22. Technical Skills Ask MANMAN ERP MSSv ERP MFG/Pro ERP Adobe Acrobat Microsoft Access Microsoft Outlook Microsoft Excel Microsoft Word Microsoft PowerPoint Lotus Notes ITS Test delivery software Goldmine and Sugar CRM
