Scale of the backhouse also depends on the scale of the establishment. There are smaal kitchens and there are industrial kitchens.
Check out the hotels, and e-mail the reservation department to ask about room rates and availability● Telephone the hotel or switchboard and ask to speak to someone(perhaps in the reservationdepartment) about room rates and availability, the facilities and location of the hotel and otherinformation that will help them make the decision to book.● Walk in off the street and approach the front desk to ask about room rates and availability (perhapstest out the friendliness and general ‘look’ of the hotel)During the stay, the guest will come to the reception for many reasons; to collect messages, to leave andpick keys, to know some information, to make a complaint or to get a problem solved, etc.
– Help people decide to whether to choose the hotel (or not!) - winning or losing a prospectivecustomer;Due to what psychologists call the 'halo effect', a good first impression may predispose guests to think well of their rooms, the service they are given during their stay and so on. A bad first impression may put them on the alert for other bad 'signals', and incline them to find fault with everything else.. Guests' experience of 'hotel service' is, therefore, mainly shaped by front office personnel and procedures. This is important because the quality and style of service is a major factor in;
it certainly is designed to soak up man’s stress so he can for a day just chill from his daily city pressured life, rejuvenate and go back home.
So thatifppl do not know each other or don’t like each other they cahshtu the door in each other’s face.
Third Year, B.Arch
Site for live Case Study- Hidden Village, Atgaon
Basically wanted to
understand how a
A backhouse and a
A guest can see the
front house, and the
backhouse is the inner
When people decide
that they want or might
want, to stay in a hotel,
● Check out the
● Enquire about the
Place where the
checks-in or checks
first contact a guest or
prospective guest has
with the establishment
Influence everything else
they think about the
hotel; the halo effect.
Front office is the 'service
hub' of the hotel: the area
where most guest
contacts and transactions
take place throughout
Front office is the communications hub of the hotel
(information is exchanged by and with all other
Front office is the administrative hub of the hotel,
where reservations are logged, room allocations are
planned, room status is monitored, guest bills are
prepared, payments are processed, records are kept,
information displays are maintained; etc.
Thus, we may conclude that the
front office basically gives out the
first impression of the
establishment. The vibe given out
by the front office puts the
customer at ease and holds key in
providing a relaxed, satisfying
experience for the guests.
In a larger hotel, it is
possible to organise staff
into more clearly defined
departments, each with a
supervisor or department
head (in a medium-sized
hotel) or a manager (in a
large hotel). There will
also be more specialised
staff, because the hotel
can afford to employ more
people - and there will be
morework for each person
The main revenue-earning functions of the hotel are
generally split into a Rooms Division (responsible for
accommodation) and a Food and Beverages Division
(responsible for catering).
The ‘branches’ of the
chart show how roles
and responsibilities are
divided up into sections
The vertical connecting
lines of the chart are
also lines of authority
The connecting lines of
the chart are also lines
of communication and
Reception (front desk)
Cashiering and night audit
Concierge and uniformed staff
Job descriptions for front office
Working in shifts
The guest doesn't need to know - and
ideally, shouldn't feel - that (s)he is having to cross
over from one separate department to another at
In order to create this seamless service, it is useful to
think of the role of front office, not in terms of
departmental roles and responsibilities, but in terms
of the guest cycle.
Area- Spread over 3-4
Access: 10 min drive
from Atgaon Station
Rural, Farming based
It is not a regular, water-park themed resort. Village is rustic
and rural i.e. sounds, textures, visuals, terrain and smells.
The idea of Hidden Village is to give an experience of how it
would be like to live in a small village.
The resort is run by the people living in the village.
As it is a small resort and can accommodate only limited
number of people, they have kept an option open of letting out
individual rooms to separate smaller families/groups.
All the front desk
All the backhouse operations-
Kitchen, Laundry, food Service
All the minions are stationed here.
The system here seems paradoxical
to the machinerey we studied
before- the operations here
happen semi-hidden from the
guest. Never the less, the hosts
were able to take care of the
guests pretty efficiently.
Right next to the kitchens is the
Placed on a plinth (a feet above
Mud plastering done on the floor,
to give a feel of the rustic rural
Room for drivers
Facility of Indoor games like Pool,
Foosball, Table Tennis, Carrom
The hut was placed on a higher
contour, and had a swimming pool
in front of it
This house had two rooms, with attached bathrooms. Both had double beds. They
were not interconnected and had separate entry/exit door to the outside yard. It had
television, bottle cooler fridges and A/Cs in both rooms.
Both room are of same size, and can accommodate five persons in one room.
This house will soon have a sitting room outside that could accommodate about 15
persons at a table.
Two bathrooms, Three
Beds, Comfortable for 10 people.
Max compact at 15 no’s including
Rooms can be opened into
another, and each room had its
Biggest in the Resort.
Each room had a separate entry
Glass cubical bath
Glass Cubical Bath
This house has two rooms, with
attached bathrooms. Both have
They are not interconnected and
have separate entry /exit door to
the outside yard.
It has a very ideal private sit out.
They were raised floors that were cemented and covered with a large canopy on the
They were also wrapped up with agro net which provides a fence like protection,
that blocks its area and inhabitants from being visible from outside, otherwise it’s
open from all sides.
Floor was covered with mats, with outdoor table and chairs. Camping tents were
pitched inside that served as bedrooms, with mattresses and vertical air cooler fans,
and lighting inside the tent as well as the whole open house.
There is one attached toilet bath to both camp houses each. Additional washrooms
are available within a short distance in the village.
These houses were like how the
villagers especially the adivasis live
The upper part was of reeds
weaved together and patted with a
mixture of mud and cow dung.
It had a large veranda at entry and
was just one room.
No place for proper garbage
No signages to navigate through
Only imagery of a rural landscape
was imitated. The comfort of urban
facilities were provided. Just the
ambience was induced. The walls
of the structure were painted to
give a rustic feel.