1. Third Year, B.Arch
Site for live Case Study- Hidden Village, Atgaon
Group Members-
Saniya Nalband
Dipika Padte
Manasi Rahate
Shivani Rathod
Rashmi Rawat

2. Basically wanted to
understand how a
resort runs
A backhouse and a
front house
A guest can see the
front house, and the
backhouse is the inner
machinery

3. When people decide
that they want or might
want, to stay in a hotel,
they may.
● Check out the
establishment.
● Enquire about the
facilities, make
bookings, etc.
Place where the
customer registers/
checks-in or checks
out .

4. first contact a guest or
prospective guest has
with the establishment
Influence everything else
they think about the
hotel; the halo effect.
Front office is the 'service
hub' of the hotel: the area
where most guest
contacts and transactions
take place throughout
their stay

5. Front office is the communications hub of the hotel
(information is exchanged by and with all other
departments)
Front office is the administrative hub of the hotel,
where reservations are logged, room allocations are
planned, room status is monitored, guest bills are
prepared, payments are processed, records are kept,
information displays are maintained; etc.

6.  Thus, we may conclude that the
front office basically gives out the
first impression of the
establishment. The vibe given out
by the front office puts the
customer at ease and holds key in
providing a relaxed, satisfying
experience for the guests.

7. Manager
Assistant
Manager
Reception Housekeeping Kitchen PortersRestaurants

8. In a larger hotel, it is
possible to organise staff
into more clearly defined
departments, each with a
supervisor or department
head (in a medium-sized
hotel) or a manager (in a
large hotel). There will
also be more specialised
staff, because the hotel
can afford to employ more
people - and there will be
morework for each person
to do.

9. The main revenue-earning functions of the hotel are
generally split into a Rooms Division (responsible for
accommodation) and a Food and Beverages Division
(responsible for catering).

11. The ‘branches’ of the
chart show how roles
and responsibilities are
divided up into sections
or departments.
The vertical connecting
lines of the chart are
also lines of authority
and reporting.
The connecting lines of
the chart are also lines
of communication and
liaison.

13.  Reservations
 Reception (front desk)
 Guest accounting/billing
 Cashiering and night audit
 Switchboard
 Concierge and uniformed staff
 Guest relations
 Job descriptions for front office
roles
 Working in shifts

14. The guest doesn't need to know - and
ideally, shouldn't feel - that (s)he is having to cross
over from one separate department to another at
each stage.
In order to create this seamless service, it is useful to
think of the role of front office, not in terms of
departmental roles and responsibilities, but in terms
of the guest cycle.

15. Location- Atgaon,
Thane
A Resort
Area- Spread over 3-4
Acre
Access: 10 min drive
from Atgaon Station
Rural, Farming based
occupations.

16. It is not a regular, water-park themed resort. Village is rustic
and rural i.e. sounds, textures, visuals, terrain and smells.
The idea of Hidden Village is to give an experience of how it
would be like to live in a small village.
The resort is run by the people living in the village.
As it is a small resort and can accommodate only limited
number of people, they have kept an option open of letting out
individual rooms to separate smaller families/groups.

17. Patil House-1(For
Large Groups)
Exotic House-2
Hill House-1
Forest House-1
Tribal House-2
Crest House-2
Camp House-2

24. All the front desk
operations happen
here- Registeration,
Accounting, etc.
Manager/Supervisor
stationed here.

26.  All the backhouse operations-
Kitchen, Laundry, food Service
happen here.
 All the minions are stationed here.
 The system here seems paradoxical
to the machinerey we studied
before- the operations here
happen semi-hidden from the
guest. Never the less, the hosts
were able to take care of the
guests pretty efficiently.

29.  Right next to the kitchens is the
canteen area
 Placed on a plinth (a feet above
the ground)
 Mud plastering done on the floor,
to give a feel of the rustic rural
ambience.

31.  Store Room
 Electrical Room
 Room for drivers

34.  Practiced animal husbandry
 Goats, Chicken, Turkey, Duck.

36.  Facility of Indoor games like Pool,
Foosball, Table Tennis, Carrom
 The hut was placed on a higher
contour, and had a swimming pool
in front of it

39. This house had two rooms, with attached bathrooms. Both had double beds. They
were not interconnected and had separate entry/exit door to the outside yard. It had
television, bottle cooler fridges and A/Cs in both rooms.
Both room are of same size, and can accommodate five persons in one room.
This house will soon have a sitting room outside that could accommodate about 15
persons at a table.

40.  Photo Of Crest House –Frm Outside

44.  Two bathrooms, Three
Rooms/Three Double
Beds, Comfortable for 10 people.
Max compact at 15 no’s including
kids.
 Rooms can be opened into
another, and each room had its
own toilet.
 Biggest in the Resort.
 Each room had a separate entry
and exit.

48.  Honeymoon Suite
 Glass cubical bath
 Jacuzzi

50.  Honeymoon Suite
 Glass Cubical Bath
 Jacuzzi

52.  This house has two rooms, with
attached bathrooms. Both have
double beds.
 They are not interconnected and
have separate entry /exit door to
the outside yard.
 It has a very ideal private sit out.

54.  They were raised floors that were cemented and covered with a large canopy on the
top.
 They were also wrapped up with agro net which provides a fence like protection,
that blocks its area and inhabitants from being visible from outside, otherwise it’s
open from all sides.
 Floor was covered with mats, with outdoor table and chairs. Camping tents were
pitched inside that served as bedrooms, with mattresses and vertical air cooler fans,
and lighting inside the tent as well as the whole open house.
 There is one attached toilet bath to both camp houses each. Additional washrooms
are available within a short distance in the village.

56.  These houses were like how the
villagers especially the adivasis live
in.
 The upper part was of reeds
weaved together and patted with a
mixture of mud and cow dung.
 It had a large veranda at entry and
was just one room.

59.  No place for proper garbage
disposal.
 No signages to navigate through
the site
 Gravel pathways
 Only imagery of a rural landscape
was imitated. The comfort of urban
facilities were provided. Just the
ambience was induced. The walls
of the structure were painted to
give a rustic feel.
Some notes

61. Thank You