Implementing Business                                                              Book early, 
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Implementing Business Excellence
                                            & Innovation Methods     Hilton Dubai Jumeira...
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Implementing Business Excellence And Innovation Methods Training Program - LSS GB Certification

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5 Great Courses in One Unique Package!
This unique program teaches the fundamentals of business excellence and innovation, lessons which can be applied in any organization to optimize business processes, improve customer satisfaction, increase innovative problem-solving capacity, and add value to new products and services.

The program includes four two-day courses and one three-day course, and follows the Lean Six Sigma DMAIC roadmap (Define – Measure – Analyze – Improve – Control). In addition, each course includes carefully selected innovation tools and techniques, which increase process innovation and creative thinking. When taken in sequence, each course builds upon the previous ones to present a systematic methodology for business excellence and innovation.

Whether you’re interested in becoming a certified Lean Six Sigma Green Belt, or you’re looking to make a positive contribution to continuous improvement and innovation in your organization, this five-course series provides the knowledge and skills you need to be successful.

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Implementing Business Excellence And Innovation Methods Training Program - LSS GB Certification

  1. 1. Implementing Business Book early,  courses will be  Excellence & Innovation strictly  limited! Methods M h d - Specialist Training Series Lean Six Sigma Green Belt Certification Offered For Manufacturing Industry: Starts 25 October 2009 October, il b i i h Hilton Dubai Jumeirah Resort For Service Industries: Starts 28 October, 2009 Dubai, UAE “Most comprehensive and innovative training for Business Excellence, Innovation and Lean Six  Sigma in the region” Ahmad Tammam, ADAT Top 6 Benefits! 1 Lead Business Excellence and Innovation Projects Lead Business Excellence and Innovation Projects Who Should Attend? Who Should Attend? 2 Understand and Document Process Performance This specialist training series is for professionals  from all industries who are interested in  3 Uncover Root Cause of Poor Process Performance business excellence, innovation, quality, R&D,  process improvement, organizational change  4 Improve and Innovate Process Performance and project management. Also Lean Six Sigma  Green Belt candidates. Participants can choose  5 Maintain Breakthrough Process Performance from manufacturing or service‐based (i.e.,  healthcare, government, financial services,  healthcare government financial services 6 retail and tourism) industry programs.  Get Certified as a Lean Six Sigma Green Belt Call: +971 4 3197645  – www.i360institute.com
  2. 2. The Program raining Series 5 Great Courses in One Unique Package! Specialist Tr This unique program teaches the fundamentals of business  Program Benefits:  excellence and innovation, lessons which can be applied in  After completing the Implementing  any organization to optimize business processes, improve  ods Business Excellence and Innovation Methods program,  vation Metho customer satisfaction, increase innovative problem‐solving  customer satisfaction increase innovative problem‐solving participants will be able to: participants will be able to: capacity, and add value to new products and services.  • Understand how to promote and lead business  cation Offered The program includes four two‐day courses and one three‐ excellence and innovation in their organization. day course, and follows the Lean Six Sigma DMAIC roadmap  • Identify and scope high‐impact improvement and  (Define – Measure – Analyze – Improve – Control). In  innovation projects that maximize ROI. p j ness Excellen & Innov Lean Six Sigma Green Belt Certific addition, each course includes carefully selected innovation  • View processes from the customer’s point of view to  tools and techniques, which increase process innovation  add value and increase innovation. and creative thinking. When taken in sequence, each  • Understand and document processes to identify areas  course builds upon the previous ones to present a  for improvement and innovation. nce systematic methodology for business excellence and  • Apply statistical analysis to process data to uncover the  a innovation.  i ti root source of process‐based pain points and unmet  f b d i i d “jobs to be done.” Whether you’re interested in becoming a certified Lean Six  • Apply a variety of improvement tools and innovation  Sigma Green Belt, or you’re looking to make a positive  techniques that result in breakthrough process  contribution to continuous improvement and innovation in  performance. your organization, this five course series provides the  your organization this five‐course series provides the • Put systems in place to sustain process improvements  Put systems in place to sustain process improvements enting Busin knowledge and skills you need to be successful. and innovation for the long term. When you register for Implementing Business Excellence and Innovation Methods,  y g f p g , Impleme Innovation 360 pays for your accommodation at Hilton Dubai Jumeirah Resort. Register NOW and secure your free accommodation by simply visiting  www.i360institute.com/beiprogram or calling our office at + 971 4 319 7645
  3. 3. raining Series The Courses Course One: Identifying Business Excellence and  Course Two: Understanding and Documenting  Innovation Opportunities pp Process Performance f Specialist Tr 25‐26 October, 2009 ‐ Manufacturing 15‐16 November, 2009 ‐ Manufacturing 28‐29 October, 2009 ‐ Services 18‐19 November, 2009 – Services To be truly effective, business excellence and innovation programs must  Every pain point or unmet need is part of a larger process. Understanding  ods focus on the issues that have the greatest impact on the organization’s  how that process operates is crucial to resolving the pain point or meeting  strategy, and that provide the best return on investment. Thus, the ability  strategy, and that provide the best return on investment. Thus, the ability the need. Business excellence and innovation experts, must know how to  the need. Business excellence and innovation experts, must know how to vation Metho to identify strategically significant opportunities for improvement and  think systematically, as opposed to viewing problems in isolation, which  innovation is a critical skill for business excellence and innovation experts. rarely leads to a lasting solution. cation Offered Course Description:  Course Description:  This two‐day course guides you through a step‐by‐step approach to  This two‐day course provides the structure and tools you need to effectively  identifying key processes – those that will benefit the most from focused  understand and document process performance. You also learn how to  improvement and innovation. You also learn how to identify critical “pain  i t di ti Y l l h t id tif iti l “ i ness Excellen & Innov Lean Six Sigma Green Belt Certific collect reliable data to help you make informed decisions about the process. points” that are ripe for improvement, and how to uncover unfulfilled  “jobs” that can be addressed through innovative thinking. Key Topics:  • How to understand and document process flow at a macro level using  Key Topics: tools like flow charts and process maps. • How business excellence and innovation experts can contribute to a  nce • How to understand and document process performance at a detailed  culture of innovative problem‐solving and continuous improvement. level using current‐state Value Stream Mapping. level using current‐state Value Stream Mapping a • How to identify pain points and “jobs to be done” that align with  • How to identify value‐added process steps and eliminate unnecessary  organizational strategy and key business metrics, using tools such as the  steps using the principles of Lean waste elimination. Value Quotient method. • How to invigorate your problem solving skills using the scientific method  • How to view pain points and unmet needs from the customer’s point of  of problem solving. view, using techniques such as Voice of the Customer and ethnography. • How to refine the scope of a business problem using graphical analysis  • How to differentiate between customer expectations (outcome versus  tools such as histograms, box plots and run charts. performance and perception). performance and perception) enting Busin • How to use basic inferential statistics to understand the voice of the  • How to identify the larger process or system that is enabling a pain point  process. or unmet need using the SIPOC tool. • How to set up an effective process measurement system that reduces  • How to select the methodology that will provide the improvement or  measurement error and bias. innovation you seek. • How to plan for and collect data that provides a realistic picture of  • How to scope the improvement or innovation using tools such as  process performance. Heuristic Redefinition. • How to measure the true capability of a process How to measure the true capability of a process. Impleme • How to properly define a project to set expectations and provide a  • How to create a climate for process excellence and innovation using Lean  baseline for tracking benefits. techniques such as 5S and Standard Work. • How to gain support from key stakeholders who will be affected by the  improvement or innovation using change management best practices  such as stakeholder analysis, dealing with resistance and effective  communication.
  4. 4. raining Series The Courses Course Three: Uncovering the Root Cause of Poor  Course Four: Improving and Innovating Process  Process Performance f Performance f Specialist Tr 15‐17 December, 2009 ‐ Services 13‐14 January, 2010 ‐ Manufacturing 20‐22 December, 2009 – Manufacturing 20‐22 January, 2010 – Services Pain points and unmet needs can usually be traced back to process inputs.  Many organizations attempt to improve and innovate processes by  ods Sometimes the root cause is apparent. When it’s not, in‐depth analysis of  applying tried‐and‐true techniques. However, traditional thinking rarely  process data is needed to uncover the source of the problem. Business  process data is needed to uncover the source of the problem. Business results in lasting breakthrough performance. Business excellence and  results in lasting breakthrough performance. Business excellence and vation Metho excellence and innovation expert learn a variety of statistical analysis tools  innovation experts who are trained to think and solve problems creatively  to help them analyze process data so they can permanently solve the  can lead the organization toward more effective and innovative solutions. cation Offered problem. Course Description:  Course Description:  This two‐day course provides a variety of innovative problem‐solving  This three‐day course provides instruction in the statistical tools and  techniques that you can use to eliminate process pain points and fulfill  ness Excellen & Innov Lean Six Sigma Green Belt Certific techniques used to diagnose the relationship between process inputs and  jobs to be done. In addition to generating solutions, you learn how to  output. prioritize and select the best one, and test it before implementing it. Key Topics:  Key Topics:  • How to identify process inputs and outputs using tools such as Functional  • How to generate innovative improvement ideas that will result in true  nce Analysis and FMEA. breakthrough performance. • How to draw on subject matter expertise to discover potential failure How to draw on subject matter expertise to discover potential failure  • How to encourage innovative thinking using a variety of brainstorming How to encourage innovative thinking using a variety of brainstorming  a modes within a process. techniques such as SCAMPER, Brainwriting 6‐3‐5, and Provocation and  • How to use statistical tests to validate relationships between specific  Movement. inputs and process output. • How to ensure that solutions take advantage of all available resources  • How to mitigate the risk associated with making the wrong decision. using Resource Optimization technique. • How to optimize analysis by selecting the right sample sizes. • How to solve solution contradictions using principles such as Structured  • How to analyze multiple variables at once when historical data is  Abstraction, Separation Principles and 76 Standard Solutions from TRIZ  enting Busin available. (Theory of Inventive Problem Solving). • How to construct a simple experiment to prove relationships using Design  • How to stratify, prioritize and select the best solution using techniques  of Experiments. such as affinity diagrams and Six Thinking Hats. • How to study the flow of a process and coordinate activity to minimize  • How to use statistical tools such to guide you to “best case” settings. process waste using tools such as Creative Challenge, Spaghetti Diagrams,  • How to test a solution to ensure it will meet performance goals using  Work Combination Charts, Kanbans and Takt Time. techniques such as Function Structure, Piloting and Prototyping. Impleme Early Bird Discount ‐ 10% Off List Price Classroom size is limited. Register today! List Price: $6,000 USD ($5,400 USD with Early Bird discount on or  before Oct. 1, 2009) www.i360institute.com/beiprogram INCLUDES all 5 courses in this series INCLUDES hotel accommodations at the Hilton Dubai Jumeirah
  5. 5. raining Series The Courses Course Five: Maintaining Breakthrough Process  Optional Lean Six Sigma Green Belt Certification Performance For 1 year from start of courses For 1 year from start of courses Specialist Tr 7‐8 February, 2010 ‐ Manufacturing Lean Six Sigma Green Belt certification is an option for participants in the  10‐11 February, 2010 – Services Implementing Business Excellence and Innovation Methods specialist  training series. Even the most beneficial process improvements and innovations can  ods whither away due to resistance or lack of process controls. Business  The five courses in this training series follow the Lean Six Sigma DMAIC  excellence and innovation experts help process owners and subject matter  p pp j vation Metho roadmap (Define – M d (D fi Measure – A l Analyze – I Improve – C t l) A Control). As a result,  lt experts put systems in place to ensure the improvements and innovations  students receive comprehensive instruction in how to properly define,  are sustained over time. scope, lead and execute Performance Excellence projects using the DMAIC  cation Offered methodology. Course Description:  This two‐day course demonstrates how to continually monitor processes to  The training series also includes instruction on innovation techniques and  detect any changes in performance. You also learn techniques for keeping  change management tools, giving students an added edge to effectively  change management tools, giving students an added edge to effectively ness Excellen & Innov Lean Six Sigma Green Belt Certific the process stable over the long term. h bl h l manage, support and motivate teams to achieve project goals. Key Topics:  Why Choose Innovation 360 for Lean Six Sigma Certification? • How to document the improved process and related performance  Lean Six Sigma Green Belts trained by Innovation 360 are more prepared to  expectations using control plans and capability studies. tackle real‐world problems and lead Lean Six Sigma projects than Green  • How to design a control plan that keeps the process within performance  nce Belts trained by other companies. Here's why: limits. a • How to monitor process inputs to ensure optimal process output using  • Comprehensive Program ‐ Innovation 360 packs in more skills and  Statistical Process Control. concepts than its toughest competitors. This intensive training translates  • How to use time‐based measurement techniques such as SPC to alert  to stronger, more competent practitioners. process owners of potential problems. • How to virtually eliminate process performance issues through the art of  • Experienced Instructors ‐ Innovation 360 instructors average five years  mistake‐proofing. practical experience as Master Black Belts before ever teaching a class.  enting Busin • How to use measure customer loyalty and increase innovation success  This gives them the working knowledge to explain complex concepts in  using tools such as Net Promoter Score. real‐world terms. • Robust Support ‐ Students have access to instructors in between  classroom sessions for project coaching and mentoring. Participants in the Implementing  • Project Experience ‐ Project work is a critical component of training.  Business Excellence and Innovation  Innovation 360 s Lean Six Sigma Green Belts graduate with their first  Innovation 360's Lean Six Sigma Green Belts graduate with their first Impleme Methods training series stay FREE at  project complete, giving them the real‐world skills they need to succeed. the Hilton Dubai Jumeirah Resort  • Unique Curriculum ‐ Innovation 360's coursework incorporates hands‐on  during each of the five courses  simulations, exercises and practical application that keeps learning  included in the series! interesting and fun, and enhances comprehension and retention.
  6. 6. The Leader raining Series John W. Beemster W Background and Certifications: Background and Certifications: Specialist Tr Mr. Beemster has directed process  Lead Performance Excellence Consultant improvement and deployment initiatives  Lean Six Sigma Master Black Belt for global organizations in the IT storage,  telecommunications, automotive and oil industries. He  ods John Beemster is a Lean Six Sigma Black Belt and a lead  holds a B.S. in Industrial Engineering from the University of  g g y vation Metho business excellence and innovation consultant for  b i ll di i l f Maryland. Mr. Beemster is a Senior Member of the  Innovation 360. Since 1992, Mr. Beemster has devoted his  American Society for Quality (ASQ), and is a Certified  cation Offered career to helping organizations around the world leverage  Quality Engineer, Quality Manager and Six Sigma Black Belt. Lean, Six Sigma, strategic planning and creative problem‐ solving to reduce waste, improve quality and overcome  Following is a partial list of organizations Mr. Beemster has  challenges. Mr. Beemster has advised such global  challenges Mr Beemster has advised such global ness Excellen & Innov Lean Six Sigma Green Belt Certific assisted: d enterprises as Storage Technology Corporation, Cooper  Cameron, Magna International and the US Air Force. •Abu Dhabi Aircraft Technologies •Abu Dhabi Commercial Bank Mr. Beemster has logged more than 12,000 hours of  •Blue Cross and Blue Shield nce “podium time,” teaching business leaders and employees  •General Dynamics •General Dynamics a the tenets of quality management, Six Sigma, Lean, and  •HSBC Bank other high‐demand skill sets necessary in today’s fast‐paced  •Invitrogen business climate. Mr. Beemster’s fresh and energetic  •Master Card International teaching style, coupled with his powerful grasp of advanced  •Mubadala topics, provides an enjoyable yet productive learning event. •Pacific Gas and Electric enting Busin •Seagate Technologies •Sutter Health Medical Center •Sun Microsystems Impleme Follow us on
  7. 7. The Schedule raining Series Specialist Tr IMPLEMENTING BUSINESS  IMPLEMENTING BUSINESS  EXCELLENCE  EXCELLENCE  & INNOVATION METHODS  & INNOVATION METHODS  Training Series Training Series ods vation Metho FOR MANUFACTURING FOR SERVICE INDUSTRIES cation Offered Sun, 25 Oct ‐ Identifying Business Excellence and  Wed, 28 Oct ‐ Identifying Business Excellence and  Mon, 26 Oct, 2009 Innovation Opportunities (Course 1) Thu, 29 Oct, 2009 Innovation Opportunities (Course 1) Sun, 15 Nov ‐ Understanding and Documenting Process  Wed, 18 Nov ‐ Understanding and Documenting Process  Mon, 16 Nov, 2009 M 16 N 2009 Performance (Course 2) P f (C 2) Thu, 19, Nov, 2009 Th 19 N 2009 Performance (Course 2) P f (C 2) ness Excellen & Innov Lean Six Sigma Green Belt Certific Sun, 20 Dec ‐ Uncovering the Root Cause of Poor Process  Tue, 15 Dec ‐ Uncovering the Root Cause of Poor Process  Tue, 22 Dec, 2009 Performance (Course 3) Thu, 17 Dec, 2009 Performance (Course 3) Sun, 10 Jan ‐ Improving and Innovating Process  Wed, 13 Jan ‐ Improving and Innovating Process  nce Mon, 11 Jan, 2010 , , Performance (Course 4) Performance (Course 4) Thu, 14 Jan, 2010 , , Performance (Course 4) Performance (Course 4) a Sun, 7 Feb ‐ Maintaining Breakthrough Process  Wed, 10 Feb ‐ Maintaining Breakthrough Process  Mon, 8 Feb, 2010 Performance (Course 5) Thu, 11 Feb, 2010 Performance (Course 5) enting Busin Impleme Organization Strategy Execution Leadership Success
  8. 8. Implementing Business Excellence & Innovation Methods Hilton Dubai Jumeirah Resort Specialist Training Series Dubai, UAE Dubai UAE Lean Six Sigma Green Belt Certification Offered For Manufacturing Industry: Starts 25 October, 2009 For Service Industries  Starts 28 October, 2009 FIVE EASY WAYS TO REGISTER Personal Information Phone :  971 4 3197645  Phone : +971 4 3197645 Fax:  971 4 330 3365  Fax: +971 4 330 3365 Title First  Family Job Title Email Mobile Mail:   Name Name Innovation 360 Email: info@i360institute.com P.O. Box: 506771 1st Delegate Dubai, UAE 2nd Delegate g Web: www.i360institute.com  3rd Delegate Package: Price: US$6,000 per Delegate LSS GB Certification: US$750 4th Delegate Discounts: 5th Delegate Early Bird: Oct. 1, 09 Group: 3+ Delegates 10% OFF 10% OFF 6th Delegate Payment should be received 2 weeks before start of class. Cancellation: If customer cancels a training course  Company: ………………………………………………………………………………………………………………… booking giving less than 30 working days notice, a  Address: ………………………………………………………………………………………………………………….. cancellation fee is payable.  The fee payable depends  …………………………………………………………………………………………………………………………………. on the notice period given, as follows: …………………………………………………………………………………………………………………………………. No. of Employees on your site:  Cancellation period Fees payable 30 or more working days notice.  30 or more working days notice No cancellation fee payable. Any  No cancellation fee payable Any 0 49 0‐49 50 249 50‐249 250  250 ‐ 499 500 999 500‐999 1000+ fees already paid will be refunded.  21 to 29 working days notice.  50% of the course fee is payable.  Certification: 15 or 20 working days notice.  75% of the course fee is payable.  Students achieve certification after completing a project and passing the Lean Six Sigma Green  Less than 15 working days notice.  Full course fee is payable.  Belt exam. When you graduate, you will have both the skills and confidence you need to  succeed as a Lean Six Sigma Green Belt.

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