This presentation is my visual understanding of John Spence’s Manifesto ”Achieving Business Excellence” published by ChangeThis http://changethis.com/46.01.AchievingExcellence

1. Achieving Business Excellence by Samurai

2. This presentation is my visual understanding of John Spence’s Manifesto ”Achieving Business Excellence” published by ChangeThis http://changethis.com/46.01.AchievingExcellence You can later use the original Manifesto as a handout.

3. 3 key elements form the foundation for Achieving Business Excellence

4. High quality product Solid financials Change is inevitable

6. This presentation is my visual understanding of John Spence’s Manifesto ”Achieving Business Excellence” published by ChangeThis http://changethis.com/46.01.AchievingExcellence You can later use the original Manifesto as a handout. And boxes like this for my own words.

7. 6 common elements for great companies

8. 1. vivid vision

10. John Lennon’s Imagine is a vision “Imagine all the people living life in peace”. It is clear and well-thought-out vision of what he was trying to create and is exceptionally well communicated to everyone involved – to millions of people around the globe. 1. vivid vision

11. 2. best people

13. 2. best people The winning sports teams, like Brasil’s soccer team, are full of stars. But the stars are not enough unless they play as a team!

14. 3. a performance-oriented culture

16. Toyota and Lexus are perfect examples of a culture which demands flawless operational execution, encourages constant improvement and innovation, and completely refuses to tolerate mediocrity. 3. a performance-oriented culture

17. 4. robust communication

19. A healthy family needs open, honest, frank and courageous, communication “in sickness or health, for better or worse”. Same applies to successful businesses, for both their internal and external communication, for better and worse messages. 4. robust communication

20. 5. a sense of urgency

22. When you need a first aid kit, you have a strong desire to get the important things done while never wasting time on the trivial. The kit contains just what you need, and nothing unnecessary. 5. a sense of urgency

23. 6. extreme customer focus

25. 6. extreme customer focus A local man selling ice cream and drinks to tourists on a beach is an expert on customer focus. He knows what you need, he creates an instant need among children, and he is able charge premium price.

26. Achieving Business Excellence