This document outlines an English language training course for enterprises with an intermediate proficiency level. The 45-hour course is divided into 5 modules focusing on cultural diversity, telephoning, presentations, meetings, and negotiations. Module 1 covers cross-cultural understanding and socializing over 6 hours. Module 2 spends 9 hours on telephoning skills. Module 3 allocates 12 hours to developing presentation techniques. Module 4 allotts 9 hours to chairing and participating in meetings. The final module spends 9 hours on various negotiation tactics and strategies. The course aims to improve participants' confidence and fluency in professional contexts.

1. ENGLISH Language training for Enterprises
EBMC recruitment Consultant
Objective The course is intended as an opportunity for
intermediate-level students to develop
confidence and fluency in a professional
context
Level Intermediate
Module 1 : Cultural diversity and socializing
Duration: 6 hrs
1- Cross cultural understanding
2- Welcoming visitors
3- Keeping the conversation going
Module 2 : Telephoning
Duration: 9 hrs
1- Taking and leaving messages
2- Receiving calls
3- Setting up appointments
4- Problem-solving on the telephone
5- Handling complaints
Module 3: Presentations
Duration : 12 hrs
1- Presentation technique and preparation
2- Image, impact and making an
impression (PPT)
3- Holding the audience’s attention
4- Listing information, summarizing and
concluding
5- Questions and discussions
Module 4: Meetings
Duration: 9 hrs
1- Chairing a meeting
2- The structure of decision making
3- Stating and asking for opinion
4- Interrupting and handling interruptions
5- Asking for giving clarification
6- Ending meetings
Module 5: Negotiations
Duration: 9 hrs
1- Types of negotiation
2- Bargaining and making concessions
3- Accepting and confirming
4- Summarizing and looking ahead
5- Dealing with conflict
6- Rejecting
7- Ending the negotiation
Total Duration : 45 hrs Session 1 : 22hrs
Session 2 : 23 hrs
Course: Cambridge course
Trainer: Under request : Foreign or Tunisian