Downloaded 23 times
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I
I
Thnbasfcs
Some useful phrases.
Howareyou?
Howdidthemeetinggo?
Itwentverywell.
Itwasgoodtotalktoyouyesterday.
I enjoyedmeetingyoulastweek.
Thankyouforyourmessage.
l'veattacheda copyofmyreport.
Everythinglooksfine.
Nochangesneeded.
Laurent- pleasemakethearrangements,
Pleasecallme.
Pleasedonothesitateto contactme.
I lookforwardto meetingyouonFriday.
Lookforwardto hearingfromyousoon.
Seeyounextweek.
Allthebest.
Laurent_ please
arrangethe
musicforthe
offrceparty.
]/
Laurent- Please
arrangethe
musicforthe
officepartY.](https://image.slidesharecdn.com/0582539722-150212073854-conversion-gate01/85/business-writing-6-320.jpg)
![]nent$
Anangifig an itinerary
Simon
flm. $flffi: &&U.for the Bertinmeeting.Doyouwantto travelwith him?
il*i iffi*;St&s. on Wednesdaymorning,andthere'sa returnflight on
Thursdayeveningat 17:00. 44t . a',@, t Letmeknowif this suits
you.
Hotty
Gonfirming a reserration
DearMs Tourelle i
|l***i,tli*'ffi.cnmffd*ts*'ffimadebyphonethismorning,fortwosing|e
rooms at the HotelSorbonneon May 26,for Ms Scheelenand Mr Moura.
They will arriveat the hotel at about 7 p.m. and they would liketo have dinner at 8 p.m.
Couldyou pleaseemail us a map and directions?
Yourssincerely
JamesEvans
1:e
fif$trei ,'Can you let me know what you think about it?
1{1c,,qffi:*n]ffir{w*i,#sl$,
Tuesday22
llftpa,ftom ffisr at 11:05on fliglrt llll$, arriving Manchester at 11'25
Afternoonvisit to Salfordsite
Overnightstay at Hilton Hotel,Salford
Wednesday23
Plnk up by company car at 08:flt
All day visit to Newcastleon Tyne site
Returnflightto Milandepartingat 17:05on flight 8467,arrivingat 19:20
Allthe best
Michelle
taking a booking
Ghecking trauel arrangements
DearDavid,
$im&L:ffil*r*ftx*kit*tt: . lr. ,,re.pleqser
!t**iffii[*lif*hic1 a ,.ffi,ontomorrow'sflighttoBerlin?
HasFranzorganiseda companycarto collectmefrom theairport?
kt meknow if thereareanyproblems.
Thanks
Jo](https://image.slidesharecdn.com/0582539722-150212073854-conversion-gate01/85/business-writing-25-320.jpg)
![Some usefirl phrases.
Weneedto setupa meeting.
Howaboutnextweeksometime?
WhataboutTuesdayat10a.m.inmyoffice?
Arewe still0KforFriday?
Wecouldhaveaworkinglunch.
CanyouconfirmthemeetingonthelTthinPrague?
Canyougetbacktometoday?
It'sinmydiary.
Canwe rescheduleforMonday?
Canyouletmehaveallagendaitemstodayplease?
We'llneedto circulatetheagenda.
Letmeknowifyouwantto makeanychanges.
We'llneedto rearrangetheprogramme.
l'veattachedtheminutesofthemeeting.
I wasinterestedto readtheactionpoints.
Thankyouforyourcomments.
C,Atr1*t
REsCHtrIilLE
FOT]-MONPAY I
,:,,.1(il
1"1
I
!
:,a](https://image.slidesharecdn.com/0582539722-150212073854-conversion-gate01/85/business-writing-32-320.jpg)
![Messaesl
A gendral enquiry
We are lookingfor a new supplierof healthcareproductsand your company has been
recommendedto us.!!W.W@!* *#b ,togetherwith informationon
delivery times and costs.We would be grateful if you could include ..[1ffiqe
Best regards
PauloSambucco
A furtlrer request
:ffi;tl*it*. . to my enquiry.Yourcataloguearrivedyesterday.
Wouldit be possiblefor oneof your representativesto visit us?il ,ffiFffi.i*
ffi;F#lltffitbut therearea numberof thingswhichwe wouldliketo discuss
face-to-face.
Bestregards
PauloSambucco
A reply
Thankyoufor requestingavisit fromoneofour representatives.EvaGaveaux,ourseniorsales
managerwill bein Italy duringthelasttwo weeksof May.Wnil&ii$il*Srhil*ffidrm,
tc,ffiiffi1lf not,perhapsyoucouldsuggestsomealternatives.
Looking forwardto hearingfrom you.
FrancescaMaurois
A reply
DearMr Sambucco
Tt*[H]S0eiftrl}.surh*$s*,klcrw &sn iffiil,i&ffiffi$#*,&,m,byour
colleaguesin Sweden.We offer a wide rangeof products,all basedon natural materialsand
w* bdcffirM buyfng*'!smfr&{NFwg*ffieit*
Yourylll,r{i$d,Iilrth*rln&rm@ Qa,$ryr,w&&.Pleaseemailmeyourpostaladdressand
lly8l.,r*nili,Ws,*gs#'.rtsxrw*rleggWe havelocalrepresentativesandI wouldbe
happy to arrangea visit.
I look forward to hearing from you.
Yours sincerely
FrancescaMaurois
A coYer note
Withcompliments
fls vequestea, Please let y,re
Ichowi* you reqtaire arty *uvthev ih*ovqrrtio.
RegavAs
Fvarrtcescarftarurois](https://image.slidesharecdn.com/0582539722-150212073854-conversion-gate01/85/business-writing-43-320.jpg)
![information
A rcquest for information
Janet
CsuH you rM: on your recentJapantrip, in
&ryri,e4p{f I d appreciatethis assoonaspossibleplease.
Thanks
Simone
preparationfor the next
Asking for missing information
fanet
':'
Thank for the visit report.ffiffiSfffi:W
showingtotal expenditureand anticipatedincome.
Thanks
Simone
Prouiding firr{lrer information
CostAnalvsis
Exoenditure
.*, ,1ffii'i.,i.':::,;.:,,,t*:,,:
. posting of catalogues
. flights
. accommodation
;iill *l
' staffing
Total..€lp&
.* ftd.- r
Profit
r,,,r;,ti,i:l]:i;ii,iji:i*riifi*ifi0&i;:t.
$ 2200
$ 2400
$ 3600
$ 3700
$ 6ooo
$ 28400
s 400000
$ 371600
A shoil rtport
i . ,..: :il
.,lffi*,,'Hs.*,
Background
Tk'&trryn*oof fiajfftwartotik ptrtin&c'il i,ftok tand appoint
new agentsto help promote our productsin the FarEast.
Details
10000visitorsattendedthe TokyoExhibition.
O0$$,slWlor ruuu rrecliwd and 300 orders were placed.
2 new agentswere appointed.
Actions/ Recommendations
UYcns.d brdlorv up.sr*cloffinlr ; *;iB:
Wo nconunsd th*fh
'iiiim,s
: to see our production processes,
Conclusions
The visit was very successful,resultingimmediatelyin new businessworth over f300 000.
Japan will be *{rry'nt*{cfi for us for the future.
Reportby Janet Robbins14thOctober](https://image.slidesharecdn.com/0582539722-150212073854-conversion-gate01/85/business-writing-61-320.jpg)
![Look tt the graphc below then use the phrases in the box to
complete the report.
Eachparagraphhasbeenstartedforyou.Decidewhichgrapheachparagraph
describes.
I .... 2
Sales
$
att
ta
Sales
$
Sales
$
23
Year
-ss+eescful- lh€]€ffr improvement w drop
a sharpdecline resultedin dueto verylow
Threeyearsagoweopenedthreenewshops.
A:
Alphaperformedwellinthefirstyearandsales. .YpS.g. .... .significantly.
However,achangeofftanagementinyear,twoledto
:
Fortunately,anewmandgerwasappointedlastyearandtherehasbeenasteady
.sincethen.
B
InthefirstyearBNKwas..th.e. !g.*qt. .. .successfulofthethreestores.Sales
were. anddidnotimprovemuchinthesecondyear.Thenwe
redesignedthestoreandthishas.. . . asignificantincreaseinsales.
c
lncontrast,Geowasthemost.5.t+gge5.lf.q!.inyearone.Howevelsincethen,
saleshavefallen. increasedcompetitionlocally.
Salesarecontinuingto.... ... andwemayhavetoconsiderclosingthe
store.
123
Ysar
123
Year](https://image.slidesharecdn.com/0582539722-150212073854-conversion-gate01/85/business-writing-67-320.jpg)
Uploaded bySameh Khanfir
business writing
This document provides examples of different types of business writing formats including letters, memos, and emails. It begins with examples of a standard business letter and memo. It then shows examples of group emails, including one inviting colleagues to meet a visiting agent. Notes are provided explaining differences between British and American English usage and conventions for various types of correspondence. Useful phrases are highlighted throughout.
![Edward Anderson - syllabus - Business Writing[2]](https://cdn.slidesharecdn.com/ss_thumbnails/5ab57ff9-2cca-4c5b-a9f0-de6a78715b0e-151113235226-lva1-app6892-thumbnail.jpg?width=640&height=640&fit=bounds)
business writing
- 2.
- 3. Gontents Introduction page5 I ThebasicsBeginningsandendings Basiclayout page7 Thewritersknoweachotherwell A standardletter Thewritersknoweachother A memo Thewritersdonotknow A groupemail eachother 2 Makingcontact Messages1 Messages2 page15 A firstcontactfroman A firstcontactfroma company individual A reply Anacknowledgement A requestforfurtherinformation A reply Introducingthecompany Chasingupinformation A reply 3 Arrangements Arranginga visit Travelarrangements Takingandforwarding page23 Aninvitation Arranginganitinerary messages Replyingto aninvitation Makinga booking Leavinga message A confirmation Confirminga reservation Passingona message Sendingdirections Checkingtravel Forwardinga message Chasingupinformation arrangements Anacknowledgment Anautomaticemailreply I Meetings Settingupa meeting1 Settingupa meeting2 Meetingfollow-up page33 Suggestinga meeting Settingtheagenda Minutesofa meeting Suggestinga date,timeand Changingtheagenda Suggestedamendments place Negotiatingchanges Comments Agreeing Finalisingarrangements Thanks Confirminga meeting Anurgentmeeting 5 Enquiries Messagest Messages2 page$ A generalenquiry Specificenquiries A reply Adviceandrecommendations A furtherrequest A requestforinformation A reply Forwardinga request A covernote Providingdetails 6 Orderc,dealing 0rders Dealingwith problemsI Dealingwith problems2 withproblems Requestinga quote Problemswitha schedule Unacceptableservice page51 Placingafirstorder A reply A reply A reply Damagedgoods Misleadinginformation Placinga repeatorder A reply A reply Rejectinga complaint 7 Shortrcpofts Providinginformation Focusonfactsandfigures page6l A requestforinformation Presentingnumbers A shortreport Describingtrends Askingformissinginformation Makingcomparisons Providingfurtherinformation Drawingconclusions 8 Personal MessagesI messages Appreciation page69 Congratulations Messages2 Goodnews Replyingto goodnews Replyingto badnews A reminder A personalannouncement Badnews Sayinggoodbye Sayingthankyou Respondingtothanks Replyingto a reminder Glossary page77 Answers page86 a Appendices I Punctuation page92 2 Datesandtimes page93 3 Abbreviations page95
- 4. Introduction Eng|bh ior Wodr ThebooksinthisseriespresentandpractisespokenEnglishandpracticalwritingforeveryday communication;theyfeaturekeywordsandexpressionswhichwillhelpyouinawiderange ofworksituations.Thetargetlanguageisintroducedthroughshorttexts,anddevelopedin languagenotesandpracticeexercises. Atthebackofeachbookthereisaglossarywhichcontainshighlightedlanguagefromthe texts.Translationsoftheglossaryinselectedlanguages,canbedownloadedfromthe Longmanwebsite,wvnr.longman-eh.com. Theseriesisintendedforintermediatelevellearners.EverydayBusinessWritingwillbeuseful supplementarymaterialifyouarepreparingforbusinessEnglishexaminationssuchasthe UniversityofCambridgeBusinessEnglishCertificate(BEC),particularlytheReadingand Writingpaper,andtheLondonChamberofCommerceandlndustry(LCCI)EnglishforBusiness exam. EYerydayBueinerc Wrifing EverydayBusinessWritingissuitableforanyonewhousesEnglishinthebusinessworld,and forstudentslearningvocationalEnglishinadulteducationclasses,schools,collegesand universities. Thebookfocusesoneverydaybusinesswriting,which,intoday'sbusinessworld,isusually sentbyemail.Thebookalsocontainssomeexamplesofothertypesofwritingsuchasletters, memos,telephonemessagesandcovernotes. Emailsareoftenshortandcanbeveryinformal.However,evenifanemailisinformal,itshould stillbeaccurate,appropriateandeasyforthereadertounderstand.Emailscanalsobeformal - forexamplewhenwritingtosomeoneforthefirsttime,youremailcanbejustasformalasa letter.Thereisnostandardstyleforemailwritingandthebookreflectsthisfactintherangeof languagepresented.Onepointtonotehereistheuseofcontractions.Somepeopletendto usecontractions(l'llcallyou);otherswriteusingfullforms(lwillcallyou).Inmoreformal letterwriting,fullformsarerecommended;inemailseitherformisused. Youmayfindtheothertitlesinthisserieshelpful: EverydayBusinessEnglish EverydayTechnicaI English BusinessPresentations
- 5. llow to usethe book Firstofall,workthroughUnit1- Thebasics.Thisunitsetsoutbasicguidelinesforwriting emailsandprovidesexamplesofstyleandlayout.Youcantheneitherworkthroughthebook unitbyunitorchooseonethatmeetsyourimmediateneed.Notethatinmostofthe examples,thefocusisonthebodyoftheemail.TheSubjectboxandTo/Fromboxesfor examplearenotalwaysincluded. Youcanusethecontentspageto searchfordifferenttypesofwrittendocuments.Starteach chapterbylookingattheUsefulphrases.Thenreadthetextsandstudytheaccompanying notes.Certainphraseshavebeenhighlightedthathaveparticularfeaturesassociatedwith them.However,it isworthwhilenotingotherphrasesthatappearinthetexts,whichare equallyimportantandcanalsobeseenaskeyphrases.Usea dictionaryto checkyour understandingofthelanguagepresentedandrefertotheappendicesatthebackofthe book. 0nthenotespagesyouwillfindinformationonsomedifferencesbetweeneverydayBritish andAmericanusage. Afterstudyingthetextsandnotes,workthroughtheexercises;referbacktothetextsand notesasnecessary.Youwillfindanswerstotheexercisesattheendofthebook. Finally,refertotheglossaryatthebackofthebookandtestyourselfonyourunderstanding ofthehighlightedkeyexpressions.Writetranslation$oftheseexpressions,againusinga dictionaryif necessary.VisittheEnglishforWorkpagesontheLongmanwebsitewhereyou willfindtranslationsoftheGlossaryina selectednumberoflanguages. Youcanusethisbook.forself-qtudyorwithateacher,Goodluckandenloy.buildingyour 'EverydayBusinessWriting'skills! lanBadgerandSuePedley,Bristol.2003 SomerecommendedmaterialstoaccompanytheEnglishforWo*senes: LongmanBusinessEnglishDictionary PenguinauickGuides;BusrnessEnglishPhrases PenguinOuickGuides;EusrnessEnglishVerbs PenguinAuickGuides;EusrnessEnglishWords
- 6. t I I Thnbasfcs Some useful phrases. Howareyou? Howdidthemeetinggo? Itwentverywell. Itwasgoodtotalktoyouyesterday. Ienjoyedmeetingyoulastweek. Thankyouforyourmessage. l'veattacheda copyofmyreport. Everythinglooksfine. Nochangesneeded. Laurent- pleasemakethearrangements, Pleasecallme. Pleasedonothesitateto contactme. I lookforwardto meetingyouonFriday. Lookforwardto hearingfromyousoon. Seeyounextweek. Allthebest. Laurent_ please arrangethe musicforthe offrceparty. ]/ Laurent- Please arrangethe musicforthe officepartY.
- 7. andendi c0urse ldtlf'r, Everythinglooksfine.ilt cfigffimam Seeyounextweek. Allthebest Kim Thewriters know each olfrer Smi, ri l' Itwasgoodtomeetyouattheconferencelastweek.IwouldliketoinviteyoutovisitusonMonday25May atI1:15sothatwecancontinueourdiscussions.I hopethatyoucancome. lkdmd t*ilffi HeadofPersonnel DearMrsGonzales Thankyoufortheinviiation.Wagainon25Mayat1l:l5a'm. Yourssincerely TarjaNovotna Tlre writerc do not know eaeh odrer 0tr,*l#lfr& I wouldliketo checkourinsurancecover.Wewillbeshippingnewequipmentto ourBirminghamofficenext month.Dowe needto changeourpolicyorwillit becovered? YenCS DrSlackiffi*ilri*,W DearDrSlack Thisisto confirmthatyourcurrentpolicycoversyouandthatyoudonotneedtotakeanyfurtheraction.ll youhaveanyotherqueries,pleasedonothesitateto contactme. Yourssincerely N.Nuul(Administratorl Tlre writers know eaeh ottrer well tlif,in lbw m W? lt wasgoodtotalkyesterday. fufimlicingthr&ilsof theLeadershipCourseandlwanttobesurethateverythingiscorrect.Canyou checkthebrochureagainbeforeitgoestotheprinter,especiallypages5-7? Pleaseemailmeorcallmeon mymobileif anychangesareneeded. Bdngndf : Anders
- 8. Notes HiKin The way youbegin and end a message dependson how well you know the person you are writing to. A good guide is to use the same beginningand ending(or a slightly more formal one) as the other person.In informal emailssome peopledo not usethe person'sname but startthe message: Hi/HelIo/Good morning/afternoon Howareyou? Whenyouknoweachotherwell,youoften begina messagewith a friendlygreeting. Otheropenings:Hopeyouarewell. It wasgoodtoseeyoulastweek. I'n finalising the details... Sayingwhyyouarewriting: l'mwritingtoletyouknow... Justa notetoletyouknow... Thisis toletyouknowthat... NotehowcontractedformsI'm (l am),You're (Youare)etc.areinformalandoftenusedin emails. Bestregards Thewayto enda messageisa matterof personalchoice,butif youarewritingfirst,it is bestto bemoreformalthantoo informal. Someotherinformalendings:Begards Bestwishes Allthebest Cheers(veryinformalUKEnglish) Anders Youcanbeginanemailbysimplywritingthe person'snameatthetop of a message. No changesneeded. Notethattheverbare(Nochangesare needed)hasbeenleftout hereto keepthe messageshortandsimple. DearMs Novotna - Yourcsincerely Inemailswhichfollowthestyleof more formalletters,if youopenwitha name; DearMs/Mrs/Miss/Mr;youclosewith lours sincerely.However,in emailstherulesare morerelaxed- youcanbegina message with Dearandend it with Bestregards,Best wishesetc.(seenotesabove). Msis usedinsteadof Mrsor Missif you do not know if a woman is marriedor not. Some women preferto be calledMs. Piki Gonzales(Mrcl A little old-fashioned,but when the reader may not know from your name whether you are maleor female,you can help by giving your title, e.g.PikiGonzales(Ms)at the end of your message. I lookforwardtomeetingyou... This is one of the most common phrases usedat the end of messages.Note the -lng form of the verb which follows lookforward to: I look forward to hearing from you. I look forward to receiving the report. DearSir/Madam- Yourcfaithfully UseDearSir/Madaminformalmessages,if you do not know the personyou are writing to. DearSlris also used.Thistype of messageusually ends with: Yoursfaithfully. SeniorManager As thisis a firstformalenail,thewriter includeshisnane andposition.ln well- establishedreIationships, withfrequent communication,thisis notnecessary. ldffiftmqlcan dltlofrnGer Brlti*h American HiKim HiKim: Note:Americanstyle usesa colan(:)afterthe salutationfor businesscorrespondence Yaursfaitttfully (DearPiki:lDearSk:or MadamiToWkomit May Concern: Thisexpressionisnot usedinArnerican English. Sincerelyilaurstruly wauldbeusedinstead. finatizing cellutar)phone insurancepolicy {aloousedin British Eng.lishl quesgons(alsousedin BritishEnglish) frnalising lnabile(phone) insurancecover (notusedin AmericanEnglish) queries(exists,but notoftenusedin American€nglish)
- 9. out lelter Sasicla A standard A memo Agroup email . Suljr.t, D Attochmenlc:fi/at ffiltm*'; ffi4i$ffi;lt!#ffi#leffir for the annualdinner.Pleaseletme knowwhat youwouldlikebytheendof thisweek. i$ii{l*ffi;iitiffii;***iii$r****:"Anff!*iMtii$iiH ror the music. Thanks. Klaus Hardv Heywa -iJ: ?"" rd7 NoginRoad Shipsam Northshire KT349P UK 18April20- # ffi#;[ p**r, i#*#l*n*t*iiw€di$sref!:$ffita**:fuls$ffi*g#rb:W I amgoingto bein AmsterdaminJune and'il.wld like to.trrqe a meetil4'*i6r'yw asyousuggested. #&,hau,e,manllaeff.pr-odr*t$ that I amsurewill interestyou. &*ld,.trmu..le* ne knon'ff you are availabld onJune5th or 6th? * toot forward to hearing frorn you soon: Yourssincerely, lsatbel Hatvdy IsabelHardy Partner To: All Headsof Department From: PamelaNewman Directorof CorporatePlanning Date: .14Juqe 20 - Subject: $gent visit #ryS#***t#ffiEun Joo, our Koreanagent,will be visitingthe company next Friday21 June.You are invitedto meet her in the ConferenceRoom at 10:30a.m. EunJoo will give us the latestinformationon the Koreanmarket,and she will answerany questionsyou may have.Therewill be a buffet lunchat midday. kesr*m drs.you.wl#. .
- 10. Notes DearMr Loelgen, Notethat somepeoplepreferto write a comma (,) after Dear Sir,Yoursfaithfully,etc. It is now more usualto leaveout the comma in both formal and informal lettersand messages. Be consistent.lf you use a comma afterDear John, use a comma after Yourssincerely. It wasgoodtomeetyouattheseminarin Paris. Remindthe readerof thefirstor previous contact. Doyourememberthatwemetat theExpo presentation? Wespokeat therecentconference. ... I wouldlike to anangea meetingwith you... Openformalcorrespondencewith a clear statementof whyyou arewriting. I amwritingto confirmarrangements. I wouldliketo checksomedetailswithyou. Wehavemanynew products... Thenextsentence(s)contain(s)yourmain message.Otherpossibilities: Itwouldbegoodtocontinueourdiscussions. I wouldliketo showyouournewbrochure. Couldyou letmeknow il youare available... Usecouldtomakepoliterequests: Couldyouletmeknowassoonaspossible? Couldyoucallme? I look forward to hearing from you soon. Formallettersusuallyincludea politefinal phrase.Otherexamples: I lookforwardtomeetingyousoon. Lookingforwardto yourreply. Pleasenotethat... Pleasenotethat...is a commonwayof introducingimportantinformationin a formalmemo. Pleasecoilinn thatyoucan attend. Otherformalpoliterequests: Pleasereplyassoonaspossible. PleasecontactmebyFriday. Dear all A commongreetingwhenanemailissentto a group.Othergreetings: Deareveryone Dearcolleagues Helloeveryone(informal) Notethatgroupemailscanalsobesent withouta greeting. l've attacheda copyof themenu... Otherwaysto indicatethatyou have attacheda file/filesto youremail. Hereis themenu. Thereportis attached. lf youwantto bemoreformalyoucansay: Pleasefindattachedthereportasrequested. Herewiththefilesyouaskedfor. Laurent,canyoumakethearrangements... Notehowwe askan individualto do somethingin a messagesentto a group. Usea comma(,)or a dash(-) afterthe person'sname; John,pleasecallmewhenyoureceivethis. Sonia- canyouforwardthismessageto Oliver. ffidilcnncct ,Egeau*eernailis international,ths differancssin BritishEnglishandAmerican ,Eng,liohSyles ers becomingfewar (US cmails may sometimesbe mors infomal than UX emsifs),,However,somsgEgtors suchasfnancial,bankingandlegalprefer formality.ln thcseeases,addresspeopleby their titlee,avoidcontractionsand slang,and beconciseandto th6 point.
- 11. Fractice 1 Match tlfeopening a DearSir b Fred d DearDrSomerset e Helloeveryone greeting with the most suitable close. h, (il Yoursfaithfully ii Allthebest i Bestregards ii Yourssincerely i Withverybestregards ii Seeyou i Yourssincerely ii Bestwishes i Yoursfaithfully ii Regards more informal. a u tr I T T I u.I T I T bi ii ci ii di ii ei ii 2 Tick the phrase in each pair which is a i HiFausta ii DearFausta fi ii Yourssincerely Regards Noproblem. Thereisnoproblem. I wouldliketo inviteyoutovisitouroffice. Comeandvisitouroffice. Pleaseconfirmthatyogcanattend. Letmeknowifyoycancome. Thanksforthedinner. I wouldliketothankyouforthedinner. Gomplete the sentences with a preposition. ExAtptE:I amveryinterested. ilt . comingtotheseminar. a llookforward ....hearingfromyou. b Wemet.. . .theShanghaiseminar. c l'dliketo makesomechanges.. . . theprogramme. d Thankyou.. ..yourmessage. e l'llseeyou ....M0nday.....3p.m. f Callme... .mymobile. g Therewillbea buffetlunch. . . . midday. h l'veattachedthefilesyouasked
- 12. Put the correctform, -ing or infinitive, in these sentences. ExlMpr"E:Please.gp.-+iH..(confirm)thatyoucancome. a Canyou.. ... .(check)thebrochureforus? b l lookforwardto.... .. (receivelthedocument. c I enjoyed..... .(meetlyoulastweek. d MrLahtinenwillbe (visit)Helsinkitomorrow. e Couldyouletme. .. . ..(know)ifeverythingis0K. f Howdidthemeeting (go)yesterday? g I am (write)toaskyouforsomeadvice. h Thisisto.. ....(confirm)ourconversation. Match the two parts of the sentences. 1 l'mjustfinalising 2 Pleaseleteveryone 3 l'vejusthadamessage 4 Pleaseconfirmthatyoucan 5 Wemetrecently 6 John 7 | reallyenjoyed 8 | haveattached 6 Order the sentences into a An informal mesrage a I couldn'tfinditthismorning. b l'llbebackintheoffice c Goodmorning,lan. d Didvousendmethemaovest( a thefilesyouaskedfor. b fromHeadoffice. c cometothemeeting. d meetingyoulastweek. e thearrangementsfornextweek. f knowaboutthearrangements. g pleasemakethenecessaryarrangements. h intheLondonoffice. e Maija f Thefaxnumberis9505142. g Couldyoufaxit again. h laterthisafternoon. message. Didyousendmethemapyesterday?
- 13. e f g h a b c d A formal rnemo willvisittheofficeonFriday. Dearcolleagues Wewouldlikeeveryone ThisistoconfirmthatMrTayama MarcusKerimov byWednesdayatthelatest. Pleaseconfirmthatyouareabletoattend tomeethiminRoom21at2:30. 7 You are the Human Resources manager in your company. You are organising a one-day conferenoe on 'Health and Safety'. Look at your notes below and then write a memo to all staff: O invitingthemtotheconference O givingallthedetailsoftheconference(subject,date,timeetc) O askingforareply O offeringtogivemoreiqformationifnecessary Write 4O-5O wolds, using the texts and notes in this chapter to help you.
- 14. OthaKrng Some usefrrl phrases. Ihaveseentheadvertisementonyourwebpage. Couldyoupleasesendmesomemoreinformation? Thankyouforyouremail. I haveattachedanapplicationform. Pleasereturnittous. Pleaseletmeknowifyouneedanyfurtherinformation. WearewritingtoinformyouthatweareorganisingameetinginTokyo. Canyoucompletethebookingform? Pleasetakealookatourwebsite. I lookforwardtohearingfromyousoon. Wewereveryinterestedtohearabouttheconference. WeareanestablishedcompanyintheUK. WeexporttoBrazil. LookingforwardtoseeingyouinToronto. I.. 9- ',
- 15. A first rgl An t3l MessagesI dontact fioman indhlidual DearMs Giles {*r*,r{i*xi:*t*: iM,,gtLw :FlF and would like to apply for theg$,of InternationalMarketingManager.I'fd: cgti!3lt$.:irt,:liqqisqn. I would be gratefulif you couldsendme an applicationform andsomeinformationaboutthe post. Thankyou in advance. Yourssincerely Jean-LucReigniers acknowledgement DearJean-Luc T&rurkryutr$or your €meit I m Blead.&#anhrq$'i .i lfi *,ffiand informationaboutthepost,flt.,&tl#" Couldyoualsocompletetheattachedquestionnaireandreturn it to usby theendof theweek. I lookforward to hearingfrom yousoon. Bestregards SaraGiles HumanResourcesManager A rcply l5l . Giles Pleasefind attachedmy completedapplicationform and a copy of my SV for your information. l bch.furd.b yow n$y. Bestregards Jean-LucReigniers Ghasing up inlomation DearJean-Luc Thank youfor your recentapplication.However,wehavenotyetreceivedyour completed questionnaire.Couldyoupleaserefurn this assoonaspossible. Fffifu*l*hiffie,km.rrW*. Bestregards SaraGiles DearMs Giles Pleasefind attachedmy completedquestionnaire. f$'!illuffi1*i*ttr*,ii*S1*H* 08120745614if you need any further information. Lookingforwardto hearingfrom you soon. Bestregards Jean-LucReigniers A reply {-l
- 16. Nates I haveseentheadvertisementonyourweh page... Emailsgenerallyopenwittra clearpointof reference. Thanksforyouremail. Wemetattheconferencelastweek. Ireadyourrepoftwithinterest. ...post... Postisanalternativewordforjoborposition. I amcurrentlyworkingasaMarketing Assistantforapuhlishingcompanyin London. Sayingmoreaboutyourcurrentjob: I havebeenworkingasa SalesAdvisorsince May. I havebeenin theExportBusinessfor three years. I havebeena lecturersince2001. Thankyou lor your email. Thisis a standardresponseto anemail. Whenreceivinganemailfromsomeonefor thefirsttimeyoucouldalsosay: Thankyoufor yourinterestin ourcompany. Wewerepleasedto hearthatyouare interestedin ... I am pleasedto attach ouronline application form... Documentssentwithanemailareattached ratherthanenclosedastheyarewith a letter. Youcouldalsosay: Pleasefindattached... Pleasetakea lookattheattached file... Theattachmentswillgiveyoutheinformation youneed... ... as requested. Thisis a morecommonexpressionthanthe alternative: ... whichyourequested. ...cv... This is a documentgivingdetailsof your educationand past employment,usedwhen applyingfor a job. lt comesfrom the Latin: curriculum vitae. I lookforwardtoyourreply. This phraseis a standardpolitecloseto an email. Alternatives are: I look forward to hearing from you soon. I awaityour reply.(very formal) Pleaseletmeknowif youhaveanyqueries. This is a polite,informal endingto the message.You could also say: Pleasecontact us if you have any queries. A moreformal endingis: Pleasedo not hesitate to let us know if you requireanyfurtherinformation. Aueriesarequestions.Thesingular isquery. I apologisefor notsendingthisearlier. YoucoulUalsosay: I amsorryI didnotsendthisearlier. I'msorrylforgottosendit.(informal) Pleasecallmeonmymohile... Notetheuseof prepositionsin the sentencesaboveandbelow: Pleasecontactmeonextension232. Pleasevisitourwebsiteat www.filton.ac.uk. Youcanemailmeatjlreigniers@emiclidc.com. Erldil/Amrican d{tornco Bdtirh Amedcan I haveseenthe I sawtheadvertisement... advertisement... Note:AmericanEnglish apalogise cv usuallyus€stho simple pasttense. apologize resumE Noto:In Ameriean EnglishCVisucually ressrvedfol acaderlic applications. Flaasesallmaan Pleasecallmeonny ny nobile. cellphone. Pleasecontactme Pleasecontactmeat an extension82. extension232.
- 17. ilt$ssagFs2 liflr*trlu*ting to lnvllrWu.ts e conhronccin Tokyo.Thiswill bean excellentopportunityto meet localsuppliersand agents. fkr&a.laot af ourw*rlto at www.iclwz.co.np where you will find details of lha @dricftca rdudub and our online registrationform. Pleasedo not hesitateto contactus if you requireany further information. Yourssincerely Minori Kishimoto ConferenceOrganiser A rrply DearMsKishimoto Wewerevery interestedto hearaboutt&e,foft&coming conf,erence in Tokyoad,,Miike to attrnd I ampleasedto attachour completedregistrationform andlookforwardto hearing from yousoon. Yourssincerely GuillermoRavallo A request for further information cl Wehavereceivedyourapplicationandarepleasedto informyouthatwe havereserved - andsomevideoequipmentfor you,asyou requestedon yourregistrationform. Oqdtl rul plrar tmd dr r fifty word *nnmary g,csnFany, for our conference handbook,!ildn and'CIf&i urftik Bestregards MinoriKishimoto ConferenceOrganiser Intr,oducing dre eompany A firct dontact from a eornpany DearMs Kishimoto Thank youfor your email.Hereis a suilnary of our companyfor thehandbook: |[{fh rs'c{H*:cffid cs@f in tb UK with overthirty years'experienceof providing managementtraining for theqMffidnS and narvice iildustries, Wecanprovidea rangeof faining programmes,otr-site, at a ysiltls in theUK, or online,at a competitiveprice.' I hopethis is acceptable.If not pleasedonot hesitateto contactme. lnoking forward to meetingyouin Tokyo. Bestregards GuillermoRavallo
- 18. Notes Wearewritingtoinviteyoutoa corrterence... ln formalwritten communicationsit is more common to usethe full verb form Weare writingrather than We'rewriting. Companies wiff also use Weratherthan /when contactingsomeonefor the first time. Pleasetakealookatourwebsite... An alternativeis: Pleasevisitourwebsite... Youwillfindourwebsiteat ... ... theconferenceschedule... Thisis a detailedplanof whatwill happen andwhenit willhappen. Notethatan itineraryisthedetailedschedule or planof a visitortrip. ... the forthcoming conference ... Somethingwhichis forthcomingwillhappen soon. ... and(wel would like to attend. Noticehow it is not necessaryto repeatwe inthissentence. ... a stand... At a conferenceor exhibitiona standis a smallareawherea companycandisplayits productsor giveout informationto visitors. Couldyou pleasesendusa ... summaryof your company... A moreformalalternativeis: Wewouldbegratefulif youcouldprovideus witha summary... A summarygivesthe mostimportantfactsin a briefway. ... by the endof theweek. Bytheendoftheweekis usedto saywhen exactlyyouwantsomethingdone. Other alternativesare: ... beforeFriday. ... onMondayatI a.m. ... withinthenext24hours. ... inanhour. Wearean estahlishedcompanyin theUK... Otherwaysto describea companycould include: Wearea largemanufacturingcompany specialisingin ... Weareoneoftheleadingproducersof ... Wearetheleadingexportersof ... ... manufacturingandsenice industries. Themanufacturingindustrymakesproductsto sellto customers,for examplecars, telephones,clothes, Theseruiceindustryprovidesservicesand adviceto customers.Forexamplebanks, travelagents,shops. ... on-site,.., On-sifetrainingiswhenthetrainergoesto thecustomer'sworkplaceto givethe training. ,.. venue... A venueistheplacewhereanevent(suchas a conferenceor meeting)takesplace. Brftish/ftneriean dllleruncce British a stand(tor conferences) American abooth;anexhibit experienceof...ing experiencein...ing organiser organizer programmes pr0grams {Note:ThisAmerican spellingof programsie usedin BritishEnglish but only to referto computerprograms.) venue InAmericanEnglish (not usedin this locationor sifewould way in American be moreusual. English) speciatising specializing
- 19. 1 Gomplete thesentences with a preposition. EtoMptE:Wearea leadingexporter.gf. electricalgoods. a I amcurrentlyworking ...a FinancialAdvisor. b Iwouldliketo apply . . .thepositionofChiefExecutive. c I havebeenworking.........FramcosinceMarch. d I encloseanapplicationform . . . requested. e I wouldliketheworkcompleted. . .theendoftheweek. f Pleasetelephoneme. . . 003957234698. g Pleaseemailme . . . sjwood@uh2mx.comforanyfurtherinformation. h Wearea largemanufacturingcompanyspecialising . . . glassware. 2 Match the words with the correct definition. 1 stand i 0uestionsyouaskto getinformationorto check somethingistrueorcorrect. Fracti 2 itinerary 3 equipment 4 queries 5 post 6 venue IV V t .vi Thetoolsormachinesyouneedfora particularactivity. A smallareaata conferenceorexhibitionwherea companycanshowitsproductsorgiveout informationtovisitors. Theplacewhereaneventtakesplace. A detailedscheduleorplanofavisitortrip. A jobora positionina company. Fill in the gaps with words from the box below. "A*neomirf summary questionnaire on-site range producer service ExlrMITE:Wearepleasedto inviteyouto our.f.qrfh99.tflthg. conferencein 0hio. a Wecanarrangetrainingprogrammeseither. . . oronline. b Ourcompanyproducesawide . . . ofproducts. c Wearetheleading . . . ofcarsinGermany. d The . . . sectorincludesbusinessessuchasbanksandtravelagents. e Canyoupreparea short . . . .forthemonthlyreport. f Couldyoucompletetheattached.... .... andreturnitassoonaspossible.
- 20. 4 Match thetwo parts of the sentence. I lfyouhaveanyquestions 2 | lookfonruard 3 Wearewriting 4 Wewereinterested 5 Pleasetakealook 6 Thankyou 7 Couldyouplease a to informyouaboutournextexhibition. b atourwebsite. foryourrecentapplication. pleasedonothesitatetocontactme. tohearabouttheconferenceinMadrid. sendmesomefurtherinformation. tomeetingyouinSeptember. c d e f g Put the sentences in the correct order. 1 Pleasetakea lookatourwebsiteatwww.conzfi.co.kr 2 Wearewritingto informyou 3 Pleasedonothesitateto contactus 4 whereyouwillfindfulldetailsoftheconference. 5 thatweareorganisinga conferenceinNewYork 6 Wewouldliketo invite 7 attheendofthemonth. I yourorganisationto attend. I ifyourequireanyfurtherinformation. DearColleague .?..We. ^y e.wrilih.q.to.inf prq4.y.ah. Yourssincerely JeorrgmiSeo
- 21. formfortheforthcomingexhibition.- 2 | wouldliketoapplyforthepostof U Finance0fficer. Wehavenotyetreceivedyour completedapplicationform. Wewouldliketo inviteyouto our conferenceinLondon. 7 Read the email and notice below and then complete the booking form. Write a word or phrase or a number on lines 1 - 5. Equipment Booking Form Conference'l'itle (1) ... Nameof Organiser Equipmentrequired Date needed Venue From'ffi dl To: Jahn$mith Canyou completethe attachedEquipmentBookingForm for the conferencethat you are organisingand returnit to the Technical Department.I will do a short introductionso I will needa laptopand a projector.Checktheprogramme to see if we needany otherequipment. Let me know if you needany more informationfrom me. I will be in Room 412 all day today. Thanks. 6 Match the statement in A with the response in B. A 1 | attachourcompletedregistration B a Wewereinterestedto hearaboutthe conference,andwouldliketoattend. Thankyouforyourapplication.We havereserveda standforyouinthe mainhall. Thankyouforyouremail.I am pleasedto attachouronline applicationform. I apologisefornotsendingthisearlier. (21 (3) t4l (5)
- 22. Arran Some useful phrases. Wewouldbeverypleasedifyoucouldvisitourcompany. Pleaseletusknowyouravailability. AreyoufreeonMondayafternoon? Canyousendmeamapplease? l'veattacheda mapanddirectionstoouroffice. SeeyouFriday. I lookforwardto seeingyoutomorrow. l'veputtogetheranitineraryfortheChinatrip. I'mtakingthe7:30flightto Paristomorrowmorning. l'mwritingto confirmmyhotelreservation. l'msorry| wasn'tfree. l'vebeendelayedinParis. He'smissedhisflight. l'llbeawayfrommyofficeforafewdays. Itriedto ringyoubackyesterday. Thenumberwasengaged. l'llcallagaintomorrow
- 23. Arrant tn avisit Ar inYltetion Wewereinterestedtohearthatyouwill be in Japanfor theInternationalMotor Conference,and $tp, 4ii${*:*,*l*M,,,ff ,lliffitffi during your stayin Tokyo. Shtft-l|t,f**M,ffi andwe will arrangea tour of our factory. Wehopeto havetheopportunityof meetingyousoon. Yourssincerely Mr TaroSato DearMrSato f!x* ycs for tlta ia$ta,th$, ft*,rV,ilSt,W$.r,:Wffi$;I woutdbeveryinterestedin seeingyourfactory, asI haveheardexceltentreportsonyourlatestproductionlinetechnology. I wittbeavailabteon 6th Mayif this is convenientforyou. r&*&ftsd,to$lr *fl on. Yourssincerety MsG[oriaDunn A confirmation Hi John &$t,**rttry rls{r$dt!ot! on Friday May 31 at 10 a.m. lf you come to receptionand askfor me, I will meet you there. lf you needto contactme, pleasecall me on my mobile (07975639400). Ssrqym,ffiffi3 Regards Kevin Sending directions DearMissBromtey I ampleasedyouareableto visit uson 21st.$t*i$ f with directionsto ourkdtftll, in caseyouneedit. Pteaselet meknowwhenyouhopeto arrive. Whenyouarriveat the maingate,Securitywitt giveyoua visito/s pass.FdlifiS #iilf#ilffilt*SlffiiHl* whereI havereserveda carparkspaceforyou. Loohngforwardto meetingyounextweek. Regards JacobLetterman Ghasing up information DearMissBromley l'm justfinalisingarrangementsfor yourvisit.,ffils.lffii **{*;**.$ [ ffidi*$n; Bestregards JacobLetterman Replying to an inuitation
- 24. Notes ... wewouldheverypleasedif youcouldvisit oucompany... Othersimilarphrases: Weareholdinga conferencein Londonand wouldbeverypleasedif youcouldattend. Wewouldliketoinviteyoutoanevening reception. Thisistheformallanguageof invitation. Moreinformalwaysto invitepeoplewouldbe: Pleasejoin usforlunchtomorrow. Wouldyouliketo visitournewfactory? Pleaseletusknow youravailability ... Thisisa formalwayof askingwhenyouare free.Youcouldalsosay: Whenwouldbeconvenient? Areyoufreeon Tuesday? Thankyoufor theinvitation to visit yourcompany. Thisis a formalreplyto an invitationfroma newcontact.Also: I wasverypleasedtoreceiveyourinvitation. A moreinformalreplywhenyouknowthe personwell: Thanksforinvitingme. Thanksfor theinvite. I look fonuard to your confirmation. Youcanalsosay: Couldyoupleaseconfirmthis? Canyouconfirmassoonaspossible? Justto confirmyour visit to us ... Thisisaninformalwayof confirmingdetails. A moreformalwayof sayingthiswouldbe: I amwritingto confirmdetailsofyourvisitto ourcompanynextweek. Seeyou Friday. Thisisaninformalendingto anemail confirminga plannedmeeting/visit.A more formalendingwouldbe: I lookforwardtomeetingyouonFriday. I amattachinga map... Detaileddirectionsareoftensentas attachments.lf directionsareveryshort,you couldsay: LeavethemotorwayatJunction14,turnlefton totheA37.Ourofficeis onemilealongthis roadontheleft. facility Thisisoftenusedto meanafactoryorthe placewhere a product is made. Followtheroadaroundto themainreception... Otherusefulexpressionsfor giving directions: Followthemainroadintotown,andyouwill findusontheright. StayonthisroaduntilyoureachtheHotel. Keepgoingstraight. Turnleftat thestation. Gostraightalongthecorridor. Doyouknow when you are planning to arrive yet? Moreinformal: Anynewsaboutwhenyouplantoarrive? Moreformal: Pleaseadviseyourarrivaltime. British/Ameriean difi elences British American Itried to ringyou I triedto callyou backyesterday. backyesterday. {Alsousedin British English.) Thenunberwas Thelinewasbusy. engaged. finatising finalizing Some difference* in giving directions Leavethematorway Leavethefreewayat atJunction14. exit14. Onemilealongthis 0nemiledownthis road. road. lDownalsousedin BritishEnglish) Downthehall. Keepgaingfor a block. Note:metricdistancesarenot usedin the US.Intownsandcities,distancesare expressedin blockstthedigtancebetween two streetsl. Alongthecorridor Aostraightfor100 metres.
- 25. ]nent$ Anangifig an itinerary Simon flm.$flffi: &&U.for the Bertinmeeting.Doyouwantto travelwith him? il*i iffi*;St&s. on Wednesdaymorning,andthere'sa returnflight on Thursdayeveningat 17:00. 44t . a',@, t Letmeknowif this suits you. Hotty Gonfirming a reserration DearMs Tourelle i |l***i,tli*'ffi.cnmffd*ts*'ffimadebyphonethismorning,fortwosing|e rooms at the HotelSorbonneon May 26,for Ms Scheelenand Mr Moura. They will arriveat the hotel at about 7 p.m. and they would liketo have dinner at 8 p.m. Couldyou pleaseemail us a map and directions? Yourssincerely JamesEvans 1:e fif$trei ,'Can you let me know what you think about it? 1{1c,,qffi:*n]ffir{w*i,#sl$, Tuesday22 llftpa,ftom ffisr at 11:05on fliglrt llll$, arriving Manchester at 11'25 Afternoonvisit to Salfordsite Overnightstay at Hilton Hotel,Salford Wednesday23 Plnk up by company car at 08:flt All day visit to Newcastleon Tyne site Returnflightto Milandepartingat 17:05on flight 8467,arrivingat 19:20 Allthe best Michelle taking a booking Ghecking trauel arrangements DearDavid, $im&L:ffil*r*ftx*kit*tt: . lr. ,,re.pleqser !t**iffii[*lif*hic1 a ,.ffi,ontomorrow'sflighttoBerlin? HasFranzorganiseda companycarto collectmefrom theairport? kt meknow if thereareanyproblems. Thanks Jo
- 26. Notes I'veputtogetherthefollowingitinerary. An itineraryisthedetailedtimetableof avisit ortrip.Otherverbscanbeusedwithitinerary: Theagenthaschangedtheitinerary. I'vefixedtheitineraryforourJapantrip. Weneed to finalise it today. Youcanalsosay: We'llfinalisethedetailstoday. Canwefinalisethescheduletoday? DeparturefromMilan at ll:(E onflight 8A68,... Notethefollowingprepositionsof placeand timewhentalkingaboutarrangements: TheplanedepartsfromParis4 8:00. I'mtravellingonFlightKLM646to Osaka. We'releavingg! midday. I arrivea'tTerminal3gt l9:00. Pick-up hy companycar at 8:N) Topickupisan informalexpressionmeaning to collect. An airportpick-upcanbearranged. l'll pickyouupat thestation. I'n bookingDon'sflightstoday... Weoftenusethepresentcontinuoustense to talkaboutfutureplansandarrangements: I'mgoingto Parisin themorning. I'mmeetingtheFinanceDirectorat2p.n. I'mcatchingtheearlytrain. TheLufthansaflight leavesLondonat 7;30... Weoftenusethepresentsimpletenseto talk abouttimetables: Thetrainarrivesat l8:00. TheconferencestartsatI a.m.tomorrow. Coachesleavetheairporteverythirtyminutes. ShallI reserueyoaa seaton the sameflights? Shallisusedin offers,suggestionsand requestsfor advice. ShallI finishthereportfor you? Shallwemeetforlunch? Whatshallwedoabouttheproblem? I am writing to confirmthe reservation,... Otherverbsusedwith reservation: l'm writingto changemyreservation. I'mafraidI haveto cancelmyreseruation. CanI checkmyreservation? Couldyoucheckoutthefollowingforme please: Tocheckoutsomethingis an informalwayof sayingcheck: Canyoucheckthefollowingformeplease: Canyoucheckouttheflighttimes? Youcanalsocheckoutofa hotel,meaningto payandleave. Weneedto checkoutbefore7:00to catchour flight. Hastheairline reseruedan aisle seatfor me ... Otherquestionsyoucanaskto check arrangements: Didyoureseruea windowseatforme? Haveyoure-confirmedmyflight? Didyoubookaneconomyticket? ffirruEcel Bdthh + departing at 17:05 abooking/ tobook travelling midday American I'vefixedthe itinerary. single(ticketl In a hotel: reception asingle/ daubleraam Note;The 24-hourclockie calledmilitarytimeandis not gnneralfuus$d!nthe U5.Times arenstedwith a.m.andp.m. a reseruation/toreserue talsousedin BritishEnglish) traveling noon Note:ln AmericanEnglish, middayindicatesa periodof time in theeadyafternoon, from aboutnoonuntil2 p.m. l've seilmadehe itinerary. oneway fticketl frontdesk Note:hotelsin the USuse vsrytngterminologybut these areueual: a singlea a roornwith one dsublebed a daubls* a room with tvvo doubleb*ds I QUQEB* a room with one queoneizsbed a king* a loom with one kingeizebed
- 27. nr0ssa LiJuan Thankyouforyourphonecatlthismorning..&l i *!ffi#h*f** ffi,'ffito arrangea meeting,butSF !Ef,![f Youcancatlmeattheofficeon 02070017444- bestbefore3:30- oronmvmobite07050234768. Sue Passing on a meooago DearAndreas JayneEaxt'ercatledtoday. 9trdo bawtd&*d ln thatqhal, eoehe'llmieethe dinnerthia eveninqwith youand Mr HoLim.Canyu Atvahs ry&gba, *r*? Canyoualaotetl Mr HoLimthat.ihcru*r *# W*ta *etdr. fa fa,{,Si} ryiththc contract?Wtit* fi#lthnrtar&f& pbrw at.the hotel? Linathi Sandy Hope you had a good break in ltaly.#* :dMtrl@:*sr l l*#fiikdt*l*over the weekend - we can then discuss it on Monday. Bye for now Stefan -Original Message- From:Wall, HelenImailto:Helen.Wall@ie23c.coml Sent:29 August 17:37 To: StefanRuiz(E-mail) Subject: ltinerary for Swedish Trip DearStefan l'm attachingthedraftitineraryfor Sweden. Letmeknowif youwantmeto arrangeanyothervisitsfor you. Helen iffi*mfu*;;ftmffif*ir,&ik* It looksfine,butI'll gothroughit carefullythisweekendandwecandiscussit onMonday. *t6#*!:*Wf,i[#;{iiffilii#iiryi*ffi &: Sandy Alr automatic email rcply *d*fiffil If you needan urgentreply,pteasecontact EveWheeleron 05904779456. Leauing"a message Forwarding a meosage Ar acknowledgment
- 28. Notes l'msorryI wasnTfreeto speak. Reasonsfornotbeingableto talk: I wasonanotherline. I wasin a meeting. I wasoutoftheoffice. lwasn'tfreeis informal,meaningI wasbusy. Areyoufree?meansAreyoudoinganything? Also:Areyouavailable? I tried to call youback thisafternoon... Tocallbackisto returnsomeone'stelephone call. Canyoucallbacktomorrow? I'll askherto callyouback. I triedtoreturnyourcall. ... thenumherwasengaged. Thisphrasemeansthesameasthenumber wasbusy.Otherreasonsfor notbeingableto reachsomeone: Therewasnoreply. I hadthewrongnumber. I couldnTgetthrough. She'sbeendelayedin Shanghai... Someotherreasonsfor notbeingavailable: She'sbeendelayedattheairport. He'sbeenheldupin Paris. He'smissedhisflight. Canyougive her apologies,please? Youcouldalsosay: CanyousendSara'sapologies? Pleasegiveherapologies. Canyouapologiseonherbehalf,please? ... therearestill somedetailsto softoat... Tosottoutisto solvedifficultiesor problems. There'sbeena misunderstanding;I'lltry and sortit outbytomorrow. We'vesortedoutthecomputersystem. Canhe call her tonight,please? Someexamplesof othermessagesyoucan passon: PleasecallSallytoday. CanJohnfaxthereporttoFranz? PleaselethimknowDavidwillbelate. l've justreceivedthedraftitineraryfor Sweden fromHelen.Havea lookatit ... Youcouldalsosay: Takea lookat theitinerarywhichHelenhas sent. I'mforwardinganitineraryfron Helenfor you tolookat. Thanksfor this, Stefan. Toconfirmthatyou havereceivedsomething youcansenda simpleThankyou. Youcouldalsosay: Thanksforsendingtherepoft. Manythanksforthesalesfigures. Letb sayl0 a.m.in my office. Thisis an informalwayof makingan arrangement.Youcouldalsosay: Whataboutl0 a.m.inmyoffice? Canyounake l0 a.m? Howabout2p.m.tomorrow? I shallbe away from theoffice until 2 July. Automatedemailrepliesareusedwhenyou knowyouwill beoutoftheofficefor a periodof time.Otherpossibilities: I willbeonleaveuntil22August. I willbeawayonbusrnessuntil2 May. I willbeoutof theofficefromMonday2ndJune untilMonday9thJune. ffidllcrsrecc Britirh Ameriean Thenumberwas Thelinewasbusy. engaged. Therearestillsome Therearestillsome dstailstosaftaut de{ailstotakeeareof. thedraftitinerary apologise l'lltryandsortit out t'lltryandtakecare bytomartow. sfit tomorrow adraftsf theitinerary apalogize
- 29. Practice 1 Gomplete theaentences A to D below ueing the words in the box. *co*finTr attend 22ndJuly pleased stay office contact queries nextweek invitation single August ir. a l'dliketo.qp.fif$..thereservationfora..... . room,on... b Wewouldbevery ifyoucouldvisitus duringyour.. .... inToronto. c Paulisoutofthe... ...thisweek.Please ...... Maria on3650899ifyouhaveany... d Thankyouforthe... ... totheconferencein.... Iwillbepleasedto... . Match the two parts of the sentences used in making affangoments. 1 Wewouldbeverypleased 2 | lookfonrvard 3 Wewouldliketoinviteyou 4 Couldyoupleaseletmeknow 5 l'vereservedaseatforyou 6 Canyouconfirmmyreservation 7 A companycarwillpickyouup 8 | haveorganiseiltheitinerary I Youcancall.mpto$orrow Put these sentenees into the correct order. a Ourofficeislocatedofpositethebusstation,nexttotheMarlinHotel. b JusttoconfirmyourvisittousonFriday14that9a.m. c lfyouneedtocontactmeforanyreason,pleasecallmeonmymobile071186 34521. LookingforuvardtoseeingyouonFriday. Bestregards,Francis Whenyouarrive,askformeatreceptionandIwillmeetyouthere. a toyourconfirmation. b ifthisisconvenient? c onthe9:15flightto Paris. d fora doubleroomon26thMay? e ifyoucouldvisitourcompany. f attheairportat7 p.m. g foryourChinatrip. h betweenI and10a.m. i to aneveningreception. d e f r b..Jt'..s!.tp.sq$.,."n.y9hy.vis.r!.ts.nr.ql.Fri4ny..lt nt 1.*w. .
- 30. Complete the sentenceswith a suitable preposition. ExIMITE:Wewillpickyouup.by . companycar. a Gostraight ....the corridor.Herofficeis.... theleft. b l'llbe..... Madridnextweek.l'llstay.....theModerno. c Ourdriverwillmeetyou. .. . .Terminal2..... midnight. d Thereisaflight..... Paristwicea day. e l'vefixedtheitinerary. . . . .theBraziltrip. f l'mtravelling.....flightBA248.....Madrid. Gheck each aentence. ls the preposition in or not necessary? ExnilplE:Theywillbearrivingffthehoteltonight. a EvaGonzalesisarrivingfromMadridtomorrow. b I didnotknowthatHeidiwasvisitingfaBangkok. c ErikSharmanisstayingaftheGrandHotel. d I willcontactfoNeilforhisapprovalofthisbudget. e TheitineraryisfinalisedfromtheBerlintrip. f Couldyoupleaseconfirmrnwriting? g Heisofffromhisdeskatthemoment. h Theflightleaveson19:00. italics cofrect, incorrect Readthe memo and email below then complete the Travel Form. Write one word, phrase or number in each numbered space 1 to 5. ffiffirueffitrffiwesga'#*s& To: JaquesDuval,Finance From: RobertaBenetto,Marketing Date: 21stMay Re: My visitto Beijing- to attendAgentsWorkshop Canyou lookthroughtheflightdetailsfrom TravelWorldandcompletea TravelFormfor me,requestingtheflightwhicharrivesearlyin the morning of the 18th.Couldyou organisepaymenttodayplease,by creditcard? Thanks Rts
- 31. AF 202 DepartureLondonHeathrow ArrivalBeijing BritishAirwaysBA148 DepartureLondonHeathrow ArrivalBeijing AF 203 DepartureBeijing ArrivalLondonHeathrow 8A149 DepartureBeijing ArrivalLondonHeathrow Canyou confirmwithin 48 hoursplease. Thanks Sophie TravelWorld 17June 11:45 18June 08:15 17June 21:00 18June 17:00 28June 10:25 28June 17:30 28June 13:00 28June 20:00 Travel Form Traveller Details Name ..R.o.bgrt*Eg.e!tq Department Purposeof Visit Travel Details Flight from Flight to .....London DepartureDatdTime .....3 ReturnDatdTime .....28June.... Airline Cost ..... el 000 MethodofPayment .....5
- 32. Some usefirl phrases. Weneedtosetupa meeting. Howaboutnextweeksometime? WhataboutTuesdayat10a.m.inmyoffice? Arewe still0KforFriday? Wecouldhaveaworkinglunch. CanyouconfirmthemeetingonthelTthinPrague? Canyougetbacktometoday? It'sinmydiary. Canwe rescheduleforMonday? Canyouletmehaveallagendaitemstodayplease? We'llneedto circulatetheagenda. Letmeknowifyouwantto makeanychanges. We'llneedto rearrangetheprogramme. l'veattachedtheminutesofthemeeting. I wasinterestedto readtheactionpoints. Thankyouforyourcomments. C,Atr1*t REsCHtrIilLE FOT]-MONPAY I ,:,,.1(il 1"1 I ! :,a
- 33. u Eduardo l Nt i:ffiffi* assoonaspossibleto discussyour newcontract. Kate Kate I leaveforSpainonWednesday,sowe'[[needto meetbeforethen.iltfh$tri* !,1ilH*,*&n* I pffiuffiiiffinl t? llh g'glldt**rr,rnrltng ktt$. Canyougetbackto metoday? Eduardo DearMr Sato 1:w6tiil#*ffi$l&wld: n::l#i|sr- asyousuggested.eimr.-*:irr,srH**& i I will be with one of my colleagues,Miss Ashley,our new ProductionManager. IUq*; $:&wnft*,!${:,**{4@, Best regards Ms Sue Winter Confirming a meeting Settin a meetin Marija 6 ;;ls ll${i* lt&ffi;,W4l,m tfu,?,1e*'In,Sonn? It'sin my diarybut I havehadno informationaboutit. I know therewasa possibility of postponingit. filh*Mi lffiffi##&ewm.&drn', Regards Piers ft/IsrY!*r#rid*rm To: all seniormanagers From: RickLovell,Chief Executive Date: 20 December We have a seriousproblem with the packagingof one of our products. *,lffiiffiffi l with all senior managersat 2 p.m. this afternoonin my office. ffi#iiffiffi ir*,!&* * , decide the actionwe needto takeand discusshow to managethe Media. Pleaseclearyour diariesfor the whole of the afternoon. RL Suggesting a meeting Suggesting a date, time and place
- 34. II l Notes Weneedto setupameeting... Tosetupameetingisto arrangeororganisea meeting.Otherusefulexpressionsfor setting upa meeting: I'dliketomeettomorrow. Weareholdinga meetingat2p.m. Therewillbea staffmeetingtomorrow. How ahoutnext week sometime? Thisis a usefulinformalexpression for suggestinga meetingwithoutgivinga specificdayor time.Youcouldalsosay: Howdoesnextweeklook? Canyouletmeknowyouravailability nextweek?(moreformal) WhatahoutTuesdayat I p.n. ... Thisis anotherinformalwayof suggestinga meeting.Also: HowaboutTuesdayat I p.m? Moreformalsuggestionsare: Areyouavailableon Tuesdayat I p.m? CanyoumanageI p.m.onTuesday? ls I p.m.on Tuesdayconvenient? ... inthe canteen? Otherprepositionsto describelocation: We'llmeetin myoffice. Theconferenceis at CleveHouse. We'llneet onplatformtwoatthe station. Wecould havea working lunch. Aworkinglunchiswhenyoucarry on workingwhileyouareeatinglunch. I would he very pleasedto visityounext Tuesday,... Thisis a formal/politewayof agreeing to a suggestedmeetingtime. 3p.m. would be fine with me. Otherinformalexpressionsto show acceptanceor agreement: 3p.m.is 0Kforme. 3p.m.suitsme. 3p.m.is fine. I looklorwardto seeingyouagainnextweek. It is usualto confirm arrangementsat the end of the message.More informallyyou can say: Seeyou next week. Canyouconfirmthemeetingonthe21stin Bonn? This is usefulfor confirmingor checking arrangements.More informal: ls nextTuesday'smeetingin Bonn stillon? Are we still0K for the 2lst? Weneedto finalisearnngementstoday, Youcanuseneedtopointoutthe importance of something. Weneedto contacthimimnediately. Youneedto checkthedetailscarefully. I want to meeturgently... Topointouttheurgencyof somethinguse vocabularysuchas: We'llhaveto do thisimmediately. Thiswillneedimmediateaction. Thisis aprioriU. Thdparposeof themeetingis to hrief youon the prohlem,... Tobriefsomeoneisto giveinformationabout something. Bririrft/fncrican dilcrormr B*tlah ::1:.,,[i16fl;6[ ' cantasn ,:'.:. ,gpt6(t@iql "' ;: (alsoueedin British Engtish) lft in mydiary. lfs in ny datebooAcabndar. Note:InAmericanEnglish a diary@r journallis a bookin whichyou write ' downthethingsthat happento you eachday (alsoin BritishEnglish). :",rrlffi$'}iigEg-,an''." 'Wa'l!neeton/attr:ack2 at platrorn 2 at he train station. the statian. e
- 35. Settin a meeti Time: *ffi,iiiii Dearall, CanyouhavealookattheagendaforFriday'smeetingandletmeknowassoonaspossible if youwantto makeanychanges ;ih, iil# ;#Wffi iffifor anyreason. MonthlyReviewMeeting- Alrrdr 4 August 10:00 ConferenceRoom2 Sffifitr#I$ffil: SPIMJK BHRA 1 ffiffiWffi 2 ffi}ffi';roding 3 Reviewof 2ndquartersales 4 Salesprojectionsfor nextquarter 5 f,oB 6 S**{;:ngt mq*liog Thanks Dan Ghanging lfre agenda To: ExecutiveTeam From: DonWiLtis Date: 21October SubjectAgendaitemchange ffi*tfr*i#r*t tiffi{i{ for this week'ssatesmeeting.AsSharon Despoiswitl beaway,I:i*lii1*: ia ffi#ik$'{ildlr Wenowhavea stotto discgssCustomerSeMce.Coutdyoua[[thereforesendyourreportsto Jane bywednesdav?ffiliwlrdtsi:ffirt{t*lfi*h*fi$$ ilegotiating changes Emma YouaskedmetopresentthecostsfortheCP2modelattomorrow'smeeting.Unfortunately,ffi ffiffii' * today,soI amnotabletoaccessthefigures.kl**; W EW*ti iWe g? Martine Finalising arangemente Toall departmentalmanagers Canwe meet in my officetomorrow at 8:30a.m?l*t }ffiffi* #lffifor the staffinductiondayon Monday? we areexpectingmorethan 25 new employeessoi#*ffit*,* ilmffi:dffi ffii Jim Downs Setfingf tlre agenda
- 36. Pleaseletmeknowin advanceif youare unahletoattend... Iamunabletoattendisaformalwayof sayingI can'tcome. lnadvancemeansbeforehand. Agenda An agendausuallyshows date,time and venue as well as all the itemsfor discussion. Venue: The venueisthe placewhere the meetingis held. Participants: fhe participantsarethepeopleattendingthe meeting.lt is usualto includethe namesor initialsof the participants. Apologies The first item on the agendais usually apologiesfrom peoplewho can'tattend. Minutesol lastmeeting Theninutesareasummaryofthepoints discussedand agreedat the meeting.The chairpersonusuallycirculatesthe minutesof the last meetingto everyonewho was present: l'm attaching the ninutes of the lastmeeting. Here are the minutesof Friday'smeeting. AOB A08standsforanyotherbusrness,Thisis alwaysthe lastitemontheagendato discussanyotherissues. Dateol nert meeting Notehowthe articlethecanbe leftoutwhen writingin noteform: (The)Minutesof (the)lastmeeting. (The)Salesprojectionsfor (the)nextquafter. Pleasenotethechangeto item2 on flteagenda... An agendafor a meetinghasitems(subjects) whicharediscussed. Pleasenoteis a formalwayto pointout changes.Youcouldalsosay: Pleasenotethatitem2 ontheagendahas nowchanged. ... I havemovedthelnternationalStrategies papertonert week. ltemson the agendacanbemoved.Other verbsto usewithagendaare: Pleaseadviseif youwanttomakeany amendmentsto theagenda. Thereis a changetoitem3 ontheagenda. Couldyoudtaft anagendaforFridaybmeeting? Shewill circulatetheseto eyeryoneprior to the meeting. Tocirculatepapersisto passpapersaround to everyone. Priortolsa formalexpressionlor before. ... out compatetslstemis down ... Tobedownis anexpressionwhichmeans notworkingwhenusedfor computers. ls it possihleto put thison theagendafor Monday'smeeting? Youcouldalsosay: ls thereanychanceofputtingthisonthe agendafor Monday'smeeting? Wouldit bepossiblefo dr.scussthisat Monday's meeting? l'd like to run through thefinal anangements... Torunthroughsomethingisto lookatthe detailsto makesureyouarefamiliarwith everything.Youcouldalsosay: Let'sgothroughallthefinalarrangements. Letbgooverthefinalarrangementsfortomorrow. ... we needto ensurethateverythingruns smoothly. Torunsmoothlyisto workwithoutanyproblems. vgnug Apalagles A08: fum etaffinductlan dry. pfosentarabse*t' ' : OtherNnfinishedhusiness tupic newenptow, orienationday ' r.,. :r:,l:: :i..' .i;r'!ri:'ri,rtilt,iitt'.;';1':::;',1.:,
- 37. frAqm[ingfoIla,yy-r.lp tinutes of ateeting Minutesof MarketingManagersMeeting Friday6thApril ConferenceRoomC Present: Don Room (Chair),Yu Liang,Martina Lenka,John Dawes,DorisGonzalez,Jo Dent Aoologies: JamieJohns i$trlf Completion Date 1 Salesup by 25 per cent. ito DR. YUMUDG ongoing 2 Marketing Activity (i) Tripto CzechRepublicMay 13-19. S{f&CIto team - 24th May 10a.m. Room C1. ML 24th May (ii) New brochurereadyfor distributionon 8th April. JJ 8th April 3 Targets Targetfor next quarter- aim for 30 per cent increasein sales. gfuk# ir&rvf,srr wi0r kF to publicise success. DR end April 4 AOB Congratulationsto marketingteam on excellentperformancethis quarter. Next Meeting:13thApril 11a.m. ConferenceRoom C Suggested amendments DearDon &ruiffiffiffi,if**!ffiffiffi** andrealisedthatI'[ beoutofthecountryagainonthe24th. formybriefingto theteam.i*ffi k if thisdatesuitsyou? Sorryaboutthis. Martina Gomments HI Don, Sorrylcou|dn,tmaketoday'smeeting.ffi(item2ii);|,vejustheardfromthe printersthattherehasbeena problemwiththe machine,sowe'reexpectinga delayof about threedays. Theywill stillbe readyin time for Martina'strip.fifr****?tffiffitheylookgreat! i*fornextquartertoo'We,||haveabusyfewweeks! Jamie Tfranks Don ourperformancethisquarter.ffiffi Everyonehasworkedveryhard.sffiffi! ffiiffi duringthepastfewweeks. Liang
- 38. I I Not Actionhy Theminutesusuallynamethepersonwho will carryouttheactionsdiscussed.A completiondate(datebywhichsomething mustbedone)is alsousuallygiven. Beviewof last quarter'spertormance Thisis lookingbackatthecompany's activitiesduringthe pastthreemonths. Notealso: Previewofnextquarterislookingforwardat whatwill happenoverthenextthree months. All teamsto provideweekly report... Writingin noteform (leavingoutverbs, articles,etc.)iscommonin minutes. Brochuretobereadyby$thApril. CongratuIationsto marketingteam. Press0fficerto contactlocalnedia. Briefing... Thisisa meetingatwhichinformationor instructionsaregiven. Therewillbea briefingmeetingat2p.m. Couldallnanagerspleaseattendtheteam briefingthisafternoon? Scheduleinterviewswith Press... Toscheduleistoarrangea date. PleaseschedulethemeetingforFriday. Canyouscheduletheinteruiewsfornextweek? l've justlookedat the minutes... Justisa usefulwayto starta memoor email.Seealso; l've justreadyourreport. I've justseenthelatestfigures. We'll needto reafiangea date... Youcouldalsosay: Canwe seta newdate? Canwerearrangethebriefingfornext Monday? I suggestthe2ndJune. This is a formal way of making a suggestion. More informally,you could say: Whatabout2ndJune? Letbchangeitto2ndJune. Canyoupleasesendoutanamendmentto everyone,... Anamendmentisa change. Be.thenewhrochures... Fe.meanswithreferencefoandisshortfor regarding.(Seealsotheappendixonpage95 for common abbreviations.) Bytheway,... Herebytheurayisusedto givefurther information.lt can also be usedto introduce a new stubject: Thefiguresareveryimpressive.Bytheway, whenis th'enextprojectmeeting? I wasinterestedto seeournew salestarget... Notealso: It wasinterestingto seeournew sales target... I understandfromtheminutesthatwehave a newsalestarget... Thankslor your commenbon ... Moreformally: I appreciateyourcommentson... I amverygratefulfor yourcommentson... I've passedon your congrutulationsto theteam. Topasssomethingon meansto givesomeone a messageor informationfromsomeone else. l'll passonyourthanks. Couldyou passonthemessagetohimplease? Thankyoafor all your support... Supportmeanshelp.Forexample: Yoursupportisgreatlyappreciated. Thankyouforsupportingme.
- 39. Practice 1 Ghoose aword from the box to complete each sentence. available manage availability suits suit -W ExlMpr^E:Whichis..b.eSt . .foryou,the14th,1Sthor16thFebruary? a Canyouletmeknowyour.. .nextweek? b Canyou.. .2p.m.tomorrow? c WouldlfthJanuary .. .you? d Whenareyou .........? e That . .. me. 2 Select an appropriate phrase to begin each sentence. We'llneedto Canyouconfirm Thankyoufor Canyoupasson l+m-lee*+ng{onliaidPleaseletmeknow Whatabout Iwouldbeverypleased ExlMpTE:.l atu,,r.lppking.fgrwar4. .tomeetingyouonFriday. 1 ... ..circulatethemeetingnotes. 2 .. . .. allyourhelpduringtheproject. 3 .. ...mycongratulationstoeveryone? 4 . .. .'.thedateofthemeeting? 5 ... .....i .. ifyouwanttomakeanychanges. 6 ... ..r... ..tovisityounextweek. 7 .. . .. meetingforlunchtomorrow? Mateh the words with the correct definition. I 2 3 4 agenda Tosendinformationtoanumberofpeople. Theplacewhereaneventtakesplace. Togivesomeonetheinformationtheyneedtodotheirwork. Aspecifiedtimeduringthemeetingwhenaspecific subjectcanbediscussed. Oneofthesubjectstobediscussedatameeting. Anofficialwrittenrecordofwhatissaidatameeting. Someonewhotakespartinameetingorconference. A listofthesubjectstobediscussedatameeting. 5 participant 6 venue 7 circulate I slot iv v vi vii viii to brief1 i item ii minutes iii
- 40. I I : I 4 Complete thepuzzle below and find the keyword. 1 2 3 4 5 6 7 I I 10 11 12 CanI haveacopyofthe oge44. ... beforethemeeting? f'mafraidhe'snoto.... ...onMonday. HowmanyP.... ...wereattheconferdnce? IthinkI'mfree.l'lllookinmy4 I can'tmakeMonday'smeetingnow.We'llhaveto Y We'llneedto makesomer't .totheminutesbeforeI sendthemout. Canyoub.... ...meontheAmericanmarket? Canyoutakethet41... .... oftoday'smeeting,John? Sarahcan'tbeheretoday-shesendsher at There'sbeenachangetothefirstt..... .. ontheagenda. Sandy,canyouc.... ...themeetingnotestoeverybodyplease? Paul,canyougiveusaquicks.... ... ofprogresssofar? KEYWORD= ar. Use the note and diary page below to write a short email to all staff in the Marketing Department. Write about thirty word$, using the language and notes in the unit to help you. ll||essage For: Piewe From: Hatrrk Date: FviafatY lOfh |taty Piew€, Carr yore agarrise at rraeetirtg with all ltarvlretrtg star$P' auzt emaril everyorte lo fell theu'r |he Aefails? o Dafe - TrresaarY l4*h uarY o -ripre - look art ury aiatny *- $te besf Hyqe - well eezt Z hot^rs a €hbiect - to aisct^ss otrv hew bvochqve o Vehe - corr€etece roor'^ Thaks - See yotr whert I gel barcc Ptor"r fir rsfevataur'
- 41. 6 Gomplete thesentences with a suitable preposition. ExIMITE:Canyouputthis..qh... theagendaplease? a Therewillbea HealthandSafetymeeting . PieterGodoy'soffice.......3:15 tomorrow. b ThenextSeniorManagementteammeetingwillbe . 10:00a.m... . .. . . WednesdayMay18. c Allagendaitems. themeeting . Monday26shouldreachme Thursday22. d I wantto meet allDepartmentHeads .thePortValeSitetomorrow. . . 8:00a.m. e Pleaseletmeknow. advanceifyouwantto makeanychanges. f I wouldliketo briefyouall .thelatestsituation . Germany.
- 42. En lrtes Some usefulphraees. Wearelookingfora newsupplier. Weareveryinterestedinyournewrangeofproducts. Pleasesendusa currentpricelist. Thankyouforyourinterestinourproducts. I haveattacheda copyofourlatestcompanybrochure. I willsendyoua copyofournewcatalogue. Youwillfindfurtherinformationonourwebsite. Pleasehavea lookatourwebsite. Wearehavingproblemswiththenewmachine. Whatwouldyouadviseusto do? Whowouldyourecommend? Sorryto hearaboutyourproblems. HaveyouthoughtaboutcontactingEFPC? I canstronglyrecommendthem. It'saveryreliablecompany. YoucouldalsocontactUniversalTools. e
- 43. Messaesl A gendral enquiry Weare lookingfor a new supplierof healthcareproductsand your company has been recommendedto us.!!W.W@!* *#b ,togetherwith informationon delivery times and costs.We would be grateful if you could include ..[1ffiqe Best regards PauloSambucco A furtlrer request :ffi;tl*it*. . to my enquiry.Yourcataloguearrivedyesterday. Wouldit be possiblefor oneof your representativesto visit us?il ,ffiFffi.i* ffi;F#lltffitbut therearea numberof thingswhichwe wouldliketo discuss face-to-face. Bestregards PauloSambucco A reply Thankyoufor requestingavisit fromoneofour representatives.EvaGaveaux,ourseniorsales managerwill bein Italy duringthelasttwo weeksof May.Wnil&ii$il*Srhil*ffidrm, tc,ffiiffi1lf not,perhapsyoucouldsuggestsomealternatives. Looking forwardto hearingfrom you. FrancescaMaurois A reply DearMr Sambucco Tt*[H]S0eiftrl}.surh*$s*,klcrw &sn iffiil,i&ffiffi$#*,&,m,byour colleaguesin Sweden.We offer a wide rangeof products,all basedon natural materialsand w* bdcffirM buyfng*'!smfr&{NFwg*ffieit* Yourylll,r{i$d,Iilrth*rln&rm@ Qa,$ryr,w&&.Pleaseemailmeyourpostaladdressand lly8l.,r*nili,Ws,*gs#'.rtsxrw*rleggWe havelocalrepresentativesandI wouldbe happy to arrangea visit. I look forward to hearing from you. Yours sincerely FrancescaMaurois A coYer note Withcompliments fls vequestea, Please let y,re Ichowi* you reqtaire arty *uvthev ih*ovqrrtio. RegavAs Fvarrtcescarftarurois
- 44. Notes Pleasesendmea currentprice list,... Somecommonphrasesforrequesting information: Canyou(please)sendusinformationabout... Couldyou(please)senda listofyourproducts... Canyoulet ushavemoredetails. ... somesamples. Samplesareexamplesof products. Thankyou for your interestin our products. Otherresponsesto anenquiryor request: Thankyouforrequestinginformationabout... Thankyouforyourenquiryabout... Thankyouforenquiringabout... Youremail wasforwardedto me ... Toforward(Iormal)meanstosendonot pass on.Usefulexpressions: I will passonyourmessage. Yourletterwas sentontome. Pleaseforwardthismessageto theappropriate depaftment(tormal) ... we helievein huyinglrom Fairtrade organisations. Notethe useof the-ing form aftertobelieve in, insiston,beinterestedin,to begoodat. Examples: Weinsistonbuyingfromlocalproducers. Weareveryinterestedin doingbusinesswith yourcompany. Thecompanyisgoodat dealingwithproblems. Fairtrade organisations areorganisations whichliterally'tradefairly'by doing businessdirectlywiththeproducersof goods,especiallyfromdevelopingcountries. Youwill find further inlormation on ou wehsite. Otherphrasesfor referringto theweb: Moredetailsareavailableonthewebsite. Youcanfindoutmorebyloggingonto our website. Ourwebsiteaddressis wruw.zp.net.wld Visitourwebsiteat ... ... I will sendyoua copyof ournew catalogue. Respondingto a request: l'll sendyouourbrochure. l'llmakesureyoureceiveourcatalogue. l'll postit today. Manythanksforyourpromptresponse... Alternatives: Manythanksforyourquickresponse. Thanksforgettingbackto mesoquickly. Weare very interestedin orderingfromyou... Noteagainthe useof -ingalterinterestedin. WouldMay24thhe a suitahletime to visityou? Somealternatives: DoesThursdaysuityou? Whatis the besttimeforyou? WouldMay24thbe0K?(informal) ... I enclosea copyol our latestcompany hrochure. Someusefulphrasesfor covernotes: I haveenclosedthereport. Thereportis enclosed. Herewiththeinformationyourequested. Bririrh/laoricaa frwccr Britirh American postaladdress mailingaddress enquiry/inquiryNote;enquiry/inqaryexists inAmsricanEnglishbutis notoftenused. catalogue catalog A conpliments Note:thisexpressionis not stip ueedinAmericanEnglish; omployeeeofrenhave memopadsprintedwith theirnamestFromthedesk ofJaneDoe)to usefor shonnotes. I'll postittoday. l'll'wailittuday. Vfsudfl4thMay WsutdMay24thbe0K? be0K? (PronouncedMaytwenty- (Pronounced fourthl th€twenty-fourth of May) DoesThursday IsThursday0Kwiilryou? suity.w,? {alsousodin BritishEnglish}
- 45. AAesEa DearBill Wearehavingproblemswith thenewmachinethatyou installedforusin theNewYear.Every time werun themachinefor morethanfour hoursit overheats.Our engineershavefollowedall the instructionsin themanualbut thereis no improvement.ffil*i*SffiffiW Bgr:tftr,;l$ffii:doyou knowwherecanweobtainpartsfor our DCI equipment?Ourhandbook doesn'tlist localsuppliers.Ait'WrW, Manythanks Lee Aduice and rocornmendations Sorry to hearabout your problems.l'd liketo send one of our engineersto your factory beforeofferingany advice.He should be with you by 10a.m.tomorrow. In the meantime,ffi brqr'*Ct,$lt$*l$iil::ii .diil Asfortheparts-:ffie$fi* Wehaveusedthema lotandl can stronglyrecommendthem.Theirdeliverytimesaregoodandtheyareveryreliable.Also yariwf*! li U - their numberis 604934. Bestregards Bitl A request for informafon trl Ihavevisitedyourwebsitewww.eng|ish4.co.ukandtll$*il ffit$l f#ffiffill#iiffiffiffi*,ffi i aboutyourcourses.IwouldliketoattendageneralbusinessEngliihiouisesiartinginFebruary. lfyoudonotoffera suitablecourseatthistime,pleaserecommendanalternative.I studiedEnglishforfive yearsatschoolandthreeyearsatuniversity. Bestwishes JoseSanchez Forwarding a requcst Dear.lose iiffiiffii ; ji. 5* ,' iit*tf$fii:$general businessEnglish gdq!i*t.in February.I haveforwardedyourenquiryto FiltonCollegewhichrunscourses throughouttheyear. Bestregards MilrisaLerte Prouiding details E Dear Jose ti$ffi#1f$#* I have attached a copy of our brochure ffi ft{*d ,&ffi*e*t*,l*tlfrtW, Pleasecontactme if you haveany questions. Regards Vera Baxter Specilic enquiries
- 46. Notes Whatwouldyouadviseustodo? Alternatives: Whatis youradvice? Canyouadviseus? Doyouhaveanyadvice? Notethespelling:verb-s; noun-c. Also:practiselvl;practice(nl. Youwill alsoseeadviseusedto meantell,let usknowinform.Examplesare: Pleaseadviseuswhenyouarrive. l'll adviseyouassoonasI know. By theway,... Thisisa usefulinformalphrasefor introducinga newtopic. Bytheway,I willbevisitingDCInextweek. Are there any thatyou can recommend? Otherusesof recommend: Whowouldyourecommend? I canstronglyrecommendGudul. Theyarehighlyreconmended. Myrecommendationis ... Werecommendusing... ... itb hestnotto startthemachineagainuntil he arrives. Youcouldalsowrite: (Please)dont staftthemachineuntilhearrives. Wedon'trecommendstartingthemachineuntil theengineerarrives. ... haveyouconsideredcontactingGudul? Usethe -ingtormafterconsider: WeconsideredbuyingfromRoxo. Wehaveconsideredusingthem. ... youcould contactUnivercalTools... Otherwaysto makesuggestions: Whydon'tyoutry UniversalTools. WhatabouttryingUniversalTools? I suggestcontacting... ... I would begnteful if youcould sendme further inlormation ... Thisisa politephrasefor makingrequests. Also:P/easesendme... Couldyoupleasesendme... Thankyouforyourenquiry. Otherphrases:Thankyouforcontactingus. Thankyouforyourinterestinourcompany. I'n afraidwedonotrunany(...1counses Youcan usel'mafraidasan alternativeto unfortunatelyandI'msorry: I'msorrybutwedon'trunanycourses. Unfortunatelywedon'trunanycourses. Withreferenceto yourenquiry,... TheformalphraseWithreferencetois sometimesshortenedto 8e,and Withref.to in lessformalcontexts: Re.youremail. Withref.to yourenquiry. However,it is morefriendlyto saysimply: Thankyouforyourenquiry. Youcan seelurther detailsol our schoolby going to our wehsite. It is helpfulto providesourcesof further information: 0ur websitehasfurtherdetails. Pleasereferto ourbrochureforfurther information. Letmeknowif youneedfurtherdetails. Brilish/Anruican dlftrurenr British American lf youdonot If youdonot offet an offera suitable appropriateprogrcm. course. lstudied... at Note:$cfoolin American school. Englishrefersto all levelsof edueation.Wharsdidyougo ta schoal?generallyrefers to tho.highest16€lyo.u complated,usuallycollege or university.Americans saycollega,evenif the instituti.ontheyattendis a university. practise practice (notusedin {forbothverbandnoun} American English) ,
- 47. Practice Gomplete the sentenceswith a preposition. ExIMILE:Manythankr.fp:t yourpromptreply. a lhaveputsomeinformation.....thepost. b Webelieve. .... buyingfromlocalsuppliers. c Wearelooking.....anewsupplier. d I haveforwardedyourenquiry.....BMES. e Wherecanwebuyspareparts... ..ourmachinery? f I aminterested... ..yournewrangeoffurniture. g ..... reference.....yourenquiryI haveattachedourlatestbrochure. Write the correct form of the verb with , -ing or infinitive with to, in these sentencea. EglutprE:Weinsiston._b.qyjy,j.. ..(buy)fromlocalproducers. a Sorry (hear)aboutallyourproblems. b lt'sbestnot (start)theprocessuntileveryoneisready. c MrRoulinsexpects (be)inBostonnextweek. d Sheplans. .. .. .(arrive)earlyintheevening. e Ourstaffaregoodat (solve)problems. f Weareinterestedin. .... .{buy}fromFairtadeorganisations. g Werecommend (use)Gudul. h Thankyoufor (get)backtomesoquickly. i Youcanfindfurtherdetailsby. .. . . .{go}toourwebsite. Write these $entences in another way. Refer back to the messagesin this unit. ExlMpTE:Youwillfindfurtherinformationonourwebsite. For further information,.:tgf gr .t9. .o.h'r.Wgb Si-fg a I havepostedyousomeinformation. Someinformationisin ... b I haveattachedthereport. Thereportis c Whatwouldyouadvise? Whatis ..........?
- 48. d EDRisstronglyrecommendedbyourcompany. Ourcompanystrongly e Youcouldtryclosingthesystemdownfirst. Whatabout........? f l'mafraidwedonotarrangedelivery. l'm... .wedonotarrangedelivery 4 Which sentence in eaeh pair is the more informal? Tick / the correct sentence. a i Furthertoourdiscussionthismorning,yourpaymentwillarriveattheendoftheweek. iiAslsaidearlier,we'regoingtopayyouattheendof theweek. i Pleasefindattacheda copyofourhandbook. ii l'veattacheda copyofourhandbook. i I havepleasureinadvisingyouthatweshallhavea standattheexhibition. ii l'mpleasedto saythatwe aregoingto havea standattheexhibition. i Pleasecontactmeifthereareanyotherproblems. ii Pleasedonothesitateto contactmeifthereareanyotherproblems. i I amwritingto adviseyouthatourrepresentativewillvisityounextmonth. ii Justto letyouknowthatourrepresentativewillvisityounextmonth. i I havebeenconsideringtheInkoofferandbelievethatweshouldacceptit. ii I thinkweshouldaccepttheInkooffer. i PleasesendmethereportonFairtrade. ii I wouldbegratefulifyoucouldsendmethereportonFairtrade. tr a tr T tr tr tr tr T tr tr tr T tr Match the two 1 l'dliketo know 2 Wearehavingproblems 3 Wecanrecommend 4 Wearelooking 5 l'llsendyou 6 Pleaserefer 7 Wewouldliketoarrange 8 Wewouldbegratefulif 9 | couldn'tfindtheinformation patts of the sentencos used in making enquiries. a somemoreinformationaboutourproducts. b toourbrochure. c arranginga suitabledeliverydate. d youcouldsendusmoreinformation. e wherewe canbuyspareparts. f a supplierinLondon. g onyourwebsite. h fora newsupplier. i avisit.
- 49. 6 Order thcsentences into a response to an enquiry. Enquiry I a I haveattachedacopyofourlatestcatalogue. b Thankyouforyourenquiry c Forthemostup-to-datepricesandoffers, d Asrequested, e lt containsalltheinformationyouneed f concerningpricesandtermsofdelivery. g I lookforwardtohearingfromyousoon. h visitourwebsiteatwww.efpc.co.uk. Enquiry 2 a pleasecontactMrJanJuoma. b Youaskedaboutournewrangeofequipment c lfyouareinterestedinademonstration, d Thankyouforyourinterestinourcompany. e andI encloseourbrochure. f I lookforwardtohearingfromyou. g Hisemailaddressis:j.juoma@dry.foo.net. a Haveyouconsidered... .Johnaboutit? b l'dbeinterestedinyour... :. . c Whatisyour .........? d Thankyouforyour. . e Weneedtofindamore . .supplier. f Findoutmoreby.... ..... ontoourwebsite. g lhave ...acopyofourbrochure. h Yourmessagewas.. .tous. T U T T tr T tr tr T T I m tr T tr 7 Gomplete the sentences with a form of the word in brackets. (contact) (recommend) (advisel (enquirel (rely) (log) (attach) (forward)
- 50. I G}*x#*,rp,,*,Ffr1fq*with ms Someuseful phraees. Wewouldliketo ordersomeitemsfromyourcatalogue. Couldyoupleasesendusa quote? Pleaseconfirmthattheitemsareinstock. Yourtermsandconditionsstatea deliverytimeoffourweeks. Thankyouforyourorder. I confirmthatalltheitemsyouorderedareinstock. Wewilldeliverthemwithinoneweek. Thereisnoadditionalchargeforspecialdelivery. Yourusualdiscountapplies. l'msorrythatwecannotmeettheagreedschedule. 0ursuppliersarehavingsomeproblems. I wasverysurprisedto receiveyourmessage. Youpromisedusthattheschedulewasguaranteed. Thisisveryinconvenient. Wehavestillnotreceivedourorder. Couldyouletusknowwhatishappening? f*"''llh. f NO' THERg'5 l,-) r.,lor*pprrrosnu) I cun<oe eorz lseectr.rl DcLrvaRt /-r--Y#
- 51. Bequeedlq a quote trl DearRona qeeffi whichwill arriveon24 July.ffi -ffi - assemblyof newfurniture(seeattachedlist) - disposalofall packaging I estimatethatthiswill benomorethana day'sworkfor twopeople. With thanks Karim Placing a first order trl DearSir tlt xradd ||1. to plecom ordr urtthyrxrfor the itemslistedon page2 of your catalogue. Pleaseconfirmassoonaspossiblethattheseareall in stock. ltrur,brnr::lEdeondldom rftm. fllwy,|hCaffi*:{di**W.&.t*in ll*lii| dkpttch l0orf. t - 3 wttl*r tm rit *r aswe needthem urgently?lf there isiffi,ffifflf cnerge.pleaselet us know. Yoursfaithfully JeromeGilbert(Purchasingassistant) A reply DearMr Gilbert Thank youfor your order. ii*M fiffi {dud crf b shct and that wewill deliverthe.itemsyithin two weeks.Therewill benoexha chargefor delivery. With bestregards BradAskew Sale Manager Placing a Fpeat order trl Zhou How areyou? We're pleasedto saythat salesof the Alio range have beenvery good and a for the following: Alio 3207=*ffi Alio 3215=2000pcs l'malsointerestedinordering3000itemsfromtheAliarangewhichareinffi*ffiffi frt*Slmi inearlylulyandffiHq: ffi Bestregards Alima itrl
- 52. Notes Wehayerecentlyorderedsomenewoffice luniture... A more formalphrasefor startingthis message: Withreferencetoourrecentorderfornew officefurniture... Couldyoupleasequotefor: A quoteisanestimate.Askingforestimates of cost: Couldyougiveusapricefor... Howmuchisit goingtocost? Pleaseletmehaveawrittenquote. removalof existingfuniture Notethatitemslistedin a quotationare usuallywrittenin noteform.Articlesfthe, a/an)areleftout. We would like to place an order with you .. . Toplaceanordermeansto order.Other verbsusedwith the nounorder: Tochangeanorder,cancelanorder,confirman order,to orderagain,tore-order Yourtermsand conditions statea delivery time of four weeks. Termsandconditionsincludeprice,methodof payment,deliverytimesetc. Wouldit be possibleto dispatchitems| - 3 within two weeks... Todispatchis a formaltermfor tosend. Wewilldispatchyourorderonreceiptof payment.(formal) Wewillsendyourorderas soonaswereceive payment.(informal) ... an additionalcharge... Anadditionalchargeisan extracharge. Otherexpressionsrelatingto charges: Thereis no charge. At noextracost. Freeof charge. Itbincludedin theprice. A fixedcharge.(Thepriceis alwaysthe same.) I cancorrtirmthatall theitensyouorderedare in stock... ln stockmeansthatthe itemsorderedare availableandreadyto sendout. Theoppositeis:outof stock Thechairsyouorderedarecurrentlyoutof stock.Weshouldhavesomenextweek. ... we'd likea rcpeatorder... Thismeansthattheorderis exactlythe sameasthepreviousorder. 4 ilMpcs Pcsis an abbreviationfor pieces. /Seepage00for moreabbreviations) ... yoar lateil catalogue. Thisis the mostrecent,themostup-to-date catalogue. Couldyougive us a lirm delivery date... Fftmmeansdefinite,fixed. Deliverydateiswhengoodsshouldarrive. Thedateof dispatchisthe daythe goods leavethesupplier. Deliverytimeisthe lengthof time between receivingtheorderandsendingthegoods. Totakedeliveryofisto receivethe goods. (Couldlou) coilirm that our usual discount would apply? Youcanalsosay: Pleaseconfirmthatwe wouldreceiveourusual discount. A discountis a reducedprice: Whatkindof discountcanyouoffer? Ourusualdiscountis l5 percent. :: : l'1:r:l:-r: ffidlficnnc=er Brftbh Anrrlcan quote quffiio{@iflnta lestimateis alsousedin ishEnglish) Yourcfai$fulty Yaurstu$/sinicerety TodispatcV Toshif,sendout despatrlr {elsous€dJnBdtishEngtish)
- 53. with roblems1 Prtoblems wiilra schedule EI DearMr Bassos ,limr*m$,:l&k3ry ffir*r$**ild if, :Our usua|supp|ier is experiencingdifficultiesand haswarned us that there is a five-weekwaiting list for delivery of materials.l'm afraidffi*;flldtcfulfibdtind:*rttdtle if we cannot find an alternativesupplier. Yours BrendaHind A roply DearMs Hind tr,{ffii*w$ iiln* i*.i$,wplfoe}oa n€sssge. Yourmmd s,#Hdi.,&k,,*dt*diil*.ln*'g t: and therewould beno problemskeepingto it. Pleasetry to find an alternativesupplierof materialssothat that therewill beno delavs. Yours truly, Dmitri Bassos DearMsHirst gs#W,l-:i$h. ma*"d*lMl|ififfitllitwHfrf of CDcases. @r#nk,#fiilffikffi We havecustomerswaitingforthegoodssoffi'lr*Wlforus. 'ffi*[gFm*$;#*ffiCou|dyouJetusknowwhenwecanexpectthem to arrive. Yours EliotBanks A reply Dear Mr Banks il.*$@ # Fqf:ynnM*i with our delivery:dluf.@;We havesenta replacementorderto youfty,iffiffiirIt shouldbewith you beforel0 a.m.tomorrow morning. The samecourierwill takeawaythedamagedboxes. It is no excuse,but Offi,. r i**is*,ffiry.last week.Pleaseacceptour apologies that rngtq{s,llt*llt}.ffiIM Bestregards JanHirst Damaged goods
- 54. Notes I'm sorry tosaythat we may notbe able to meet theagreedschedule. Notethe useof sorryhere: I'm/lwassorrytohearaboutit. I'msorryfthat)wecannotmeettheschedule. l'msorrytotell/informyouthat... fnthe sentencetomeettheagreedschedule, to meetmeanstokeepto. ... we will lall hehindschedule... Otherexpressions: Wewillbe late. Wewill missthedeadline. Thegoodswillbedelayed. I was very surprisedto receiveyour message. Noticehow,forthesakeof keepinggood relationswiththesupplieratthisstage,the writerusessurprisedratherthanannoyedor angry. Youassuredus thatthis schedulewas guaranteed... Otherphases: Youguaranteedtheschedule. Yougaveusyourwordthatyouwouldkeepto theschedule. Youpromisedusthatyoucouldmeetthe schedule. 0n Friday lSth March we took delivery ol a consignment... Notethatwe takedeliveryof goods. Whenthegoodsarrivewe canslgnforthem. 0n unpackingthe hoxes,we found... 0n unpackingtheboxesmeansassoonas/ whenwe unpackedthe boxes. 0n openingtheboxes,wesaw... 0n readingtheinstructions,I noticed... ... thatmanyof the caseswere damaged. Somecommoncomplaints! Thegoodsarrivedlate. Thegoodsweresentto thewrongaddress. ... thisis extremelyinconvenient... Otherphrases: It wasveryinconvenient. It hascausedusa lotofinconvenience. Thisis a greatinconveniencefor us. Weurgently needreplacements. Otherrequests: Weneedthemimnediately. Wewouldlikea refund. Wewantourmoneyback. I am verysorryto hear thatyouhadprohlems... Thewriterapologisesandputsthingsright. I'mverysorryaboutthis. I'msorry,it wasmyfault. I will sortit outimmediately. (ref. F035il Bef.is shorttor reference(number) Seeotherabbreviationson page95. ... hycouriet Bycouriermeansthatthegoodswill besent quicklyby anexpressdeliverycompany. Byexpressmeansby expressdelivery. Byreturnmeanssentimmediatelyafter receiptof a letter/order. ... ourregularpacker wason holiday... Otherpossiblereasonswhytheproblem happened: Thecomputersystemwasdown. Therewasa firein thebuilding. Wehavehada staffshoftage. A lotofstaffhavebeenoff sick. ... ourseruicewas helow our usualstandard. Belowourusualstandardmeansnot asgood asusual/notupto our usualstandard. Briti#Amr*m ffolw Br*tirh Arrprican theagreedschedule theschedulawe agreedon anholiday onvacation apologise ryologize
- 55. Dealinwith Reply el Dear Mr Dennis W$:iu*Wff,fi&x*i.rd$r:lk;ktnf:*i*f$ffiyou havegivenusthis year.Your serviceengi neverarrivewithin thepromised24hoursand{Eiffit@:trffifi1*ffi,9i* iAs a resultfrelffirilS,,b;;ffi:iffiin#lt*A**oa o@*,Id like to meetyou to discuss how thingscanimprovein the future. Yourssincerely CatherineEasterbrook DearMsEasterbrook Thankyoufor your letter.I srr slrtr torrt to lrce r&ryt tlm,,Bffib ilt'sr,ffi:t*ili, c$ff*ii!!d. I haveforwardedyourletterto ourcustomerservicemanageraskinghimfor afull report.WeshouldmeetassoonasI hearthaa*clxil$ of hisinvestigations.*"@rS. G ldi r?ort bt thc crd of th|r rrecL. Yourssincerely MartinDennis tisleading information DearSir We have still not receivedthis order. lt says on your website that you will deliver within three days and it is now five days sincewe placedthe order.Couldyou let us know what is happening. ChrisMoran ReplV trl DearMr Moran Wearevery sorry that you havenot yet receivedyour orderand. F*poforyflm,r ffi;;,r *me**tmdhgicaused by theinformation on our website.Deliveryto addressesoutside Europenormally takefivedays.,*|h.&&g,,tokeepour websiteup-to-dateand I havediscussed this matterwith our websitemanaser. Your sincerely PeterWieser Beiecting a complaint DearMsOno Withreferenceto yourcomplaintreorderno.376,ourqualitycontrolstaffhavetestedallthe goodsyou sentbackto us.fftgil,H*:!ffimfr ffi#l{ll rryf#, p.lnilff 0p** since theymeetall ourqualitystandards.However,as,t,g , we will acceptthemas unwantedgoodsandwi|| issue,*llilrli ;aS, 1,f*r1,ffir** t$d$.! :sn*i l Yourssincerely Sergioda Silva (Customerservice) Unacceptable service
- 56. Notes Weareveryunhappywiththelevelol service... Some strongcomplaints: Wewereverydissatisfiedwith... Yourlevelofseruiceisunsatisfactory. Thesedelaysaretotallyunacceptable. ... wealwayshaveto waitfor sparepar6. Notethepositionof always,andothertime expressionssuchas:never,rarely, occasionally,often,usuallyetc.in a sentence: Thesalesdepaftmentrarelyanswerthephone. Thegoodsneverarriveontime. Weoftenneedtoremindyou. ... we havehadto shutdownproductionon three occasions. Phrasessuchasonthreeoccasions,every monthetc.cancomeatthe beginningor end ofthesentence: 0nfouroccasionswehavehadto shutdown... Everymonthwehaveproblems. Wehaveproblemseverymonth. I was verysofty to hear ahouttheproblemsyou haveexperienced. Lessformal:I wasverysorrytohearaboutthe problemsyou'vehad. ... theoutcome... An outcomeisthe result(of a process). I donotknowtheoutcomeof theinvestigations yet. I expectto receive hisreporthy the endof this week. Shouldcanbe usedinsteadol expecttoor hopeto: I shouldreceivethereportby Wednesday. I'mhopingto receiveit by Wednesday. I shouldhearfromthemtomorrow. I expecttohearfromthemtomorrow. Wehave still notreceivedthisorden Problemswith deliveries: Weare stillwaitingfor thedelivery. Thedeliveryis nowtwodayslate. Weneedit urgently. ... we apologiseforanymisundeffianding... Notethatwe apologiseforsomething. TheexpressionsWeapologisefor/Please acceptourapologiesaremoreformalthan Wearesorry.Otherformalphasesfor apofogising:I sincerelyapologisefor... My sincereapologies. Wedotry... Do/doesareaddedfor emphasis,especially whenthereisdisagreement. Wedoneedto improveourseruice. Thetermsandconditionsdo state... I regret that we cannot accept the retum as faultygoods... Notehowwe useregrettoexpressa polite rejection: I regretthatwe cannotdeliveronSundays. Politebutlessformal: l'mafraidwecan?accept... l'msorrybutwecan'tdeliver,.. ... a goodwill gesture,... A goodwillgestureis a friendlyandhelpful actionwhichisgoodfor maintaining businessrelations. ... a credit note. lf goodsarefaultytheycanbe returnedto thesupplieranda creditnoteis issued.This documentinformsthecustomerof the moneyowedfor thefaultygoods. I trust this meelswith your approval. Thisisa formalexpression.Notealso: I trustthisis satisfactory. Tobe fessformal,use:I hopethishelps. I hopeyouarehappywiththis. n mf Gtr Brtti$t Thesales furlricm Iha salesdepaftnentnrely do,pf,r.l@'ng,',:r- 'Soirtr6rs&a phone. rarely'answer Note:AmaricanEnglishtreats thaphtne. cornp€nyanddepartmental nsrnesassingular. a credit note a creditreteipt/ a uedit slip
- 57. Practice Ghooso the bestalternative. ExAMpf.E:Wehavestillnottakenfleft/teceivedtheorder. a Wewill sendyoua replacementorder/enquiry/seruice. b Couldyouchange/checAforwardtheoriginalmessageto me. c Youbelieved/assured/saidusthattheschedulewasguaranteed. d Pleaseaccept/make/takeourapologies. e Yourorderwill bequoted/damaged/dispatchedonMondayofnextweek. f l'msorrywe can'tmeet/take/findtheschedule. Gomplete the sentences with a preposition ExIMITE:I amwritingto complain.*b.qttt .thelasttwo ordersyousentus. a Wearetryingto keep . . . .theschedule. b Unfortunatelythegoodsdidnotarrive. . . .time. c Wewouldliketo olaceanorder.. .'.twomachines. d Pleaseletmeknowifyouhaveanyproblems..........this. e Thecasesshouldarrive . .. .3 p.m.onFridayatthelatest. f Weapologise ....themisunderstanding. g I amsorrythatwe cannotgiveyoua refund . . . .thisoccasion. h Wearestillwaiting . . . .thedeliveryto arrive. i Weareveryhappy.r..........theserviceyouhavegivenus.Manythanks! .' Match the two parts of the sentences. 1 Weneedthegoods a meifthereareanyproblems. b foralltheinconvenience. c notclearenough. d yourletterto ourHeadOffice. e urgently. f abouttheproblemsyouhavehad. g foranexpressdeliveryofyourorder. h I cannotbemorehelpful. i youarehappywiththis 2 |wasverysorryto 3 l'msorrythat 4 l'marranging 5 Pleasephone 6 | sincerelyapologise 7 | havefonruarded 8 | hope 9 Unfortunatelytheinformationwas hear
- 58. The eight sentencesbelow are part of a company's response to a letter of complaint. Gomplete each sentence with a verb from the box. haveexperienced todiscuss toreceive havesent return J.eftlng- will refund apologise ExltsptE:Thankyoufor l.gtting. .. usknowabouttheproblemsyouhadwiththedelivery. a Weapologiseforthedifficultiesyou. . b Weneed. . .howwecanimproveourserviceinthefuture, c lexpect ... areportfromdispatchdepartmenttomorrow. d Thismorningwe... youanewconsignmentbynextday delivery. e Please .thefaultygoodstousan(we... thedeliverycost. f Onceagain,we. .. foranyintonveniencecaused. Match the words in the box with the words which have similar meanings in the sentences. additional definite concerned dissatisfied Jnost*eent- dispatch promise arefund adiscount meet ExIMITE:Thankyouforsendingmeyourtatest/.tt195.t.:r.g9glt . .brochure. a Wewereveryunhappyl . .aboutthelevelofservicewereceived. b Wewillsendl ..yourordertomorrow. c Thereisnoextral .. chargeforthisservice. d Canyougivemea firnl . .deliverydate? e Canyouofferusareducedpricel ........? f Weareveryworriedl ..thatthedeliverywillbelate. g I canassurel ..youthateverythingwillbe0K. h Thegoodsdidnotarrivesowewouldlikeourmoneybackl. i l'mafraidwecannotkeeptol . .theagreedschedule.
- 59. 6 Read tlllsletter of complaint from a customer and write a reply. Dear Sir or Madam This morning wereceiveda consignmentof printersfrom you (Orderno SN206).On unpackingthe boxes,wenoticedthat all theprinterswere damaged. Could you pleasearrangeto senda replacementorderassoonaspossibleand arrangeto collectthe damagedgoods?Hopefully,wewill not haveto payfor this. Yoursfaithfully Ms JanineDuval Write a reply of 5O - 60 words to your customer: . thankingher for her letter . apologisingfor the problem o agreeingto replacethe damagedgoodstoday o offering to collectthe damaged goods, at no extra cost Use the texts and notes in this chapter to help you.
- 60. rt re Some usefulphraees. Couldyousendmea shortreport? Thepurposeofthevisitwasto appointsomenewagents. Thevisitwasverysuccessful. Thereisonethingmissinginthereport. 66percentofourcustomersaresatisfiedwithourproducts. A thirdofourcustomersarenotsatisfied. SpendingrosebyI percentlastyear. Costswentupfrome 50000peryearto € 76000. Salesrosesubstantially. Therewasa sharpfallinsales. Thedeclineinsalesisduetoincreasedcompetition. Profitsroseinthelastquarter. Whatisyourrecommendation? Werecommendyoushouldtrya newsupplier. Wesuggestlookingatsomeothercompanies. Youneedtofollow-upenquirieswithinthreedays.
- 61. information A rcquest forinformation Janet CsuH you rM: on your recentJapantrip, in &ryri,e4p{f I d appreciatethis assoonaspossibleplease. Thanks Simone preparationfor the next Asking for missing information fanet ':' Thank for the visit report.ffiffiSfffi:W showingtotal expenditureand anticipatedincome. Thanks Simone Prouiding firr{lrer information CostAnalvsis Exoenditure .*, ,1ffii'i.,i.':::,;.:,,,t*:,,: . posting of catalogues . flights . accommodation ;iill *l ' staffing Total..€lp& .* ftd.- r Profit r,,,r;,ti,i:l]:i;ii,iji:i*riifi*ifi0&i;:t. $ 2200 $ 2400 $ 3600 $ 3700 $ 6ooo $ 28400 s 400000 $ 371600 A shoil rtport i . ,..: :il .,lffi*,,'Hs.*, Background Tk'&trryn*oof fiajfftwartotik ptrtin&c'il i,ftok tand appoint new agentsto help promote our productsin the FarEast. Details 10000visitorsattendedthe TokyoExhibition. O0$$,slWlor ruuu rrecliwd and 300 orders were placed. 2 new agentswere appointed. Actions/ Recommendations UYcns.d brdlorv up.sr*cloffinlr ; *;iB: Wo nconunsd th*fh 'iiiim,s : to see our production processes, Conclusions The visit was very successful,resultingimmediatelyin new businessworth over f300 000. Japan will be *{rry'nt*{cfi for us for the future. Reportby Janet Robbins14thOctober
- 62. Notes Couldyousendmea shortreport... Couldyouisusedto makearequest. Youcanalsosay: Canyousendmea shortreport? Pleaseemailmea shortreport. ... Boardmeeting. TheBoardisthegroupof Directorswho managethecompany. WeholdweeklyBoardmeetings. ThemembersoftheBoardwillholda meeting. Japan Visit Beport A formalor informalreporthasa cleartitle andsub-headings.Theformatvaries dependingon thepurposeof thereportand individualcompanystyle,butusuallyhasthe followingsections: 'l'itle Background/lntroduction Details/Findings Actions/Recommendations Conclusions Thepurposeof the visit was to takepart in the TokyoTechnologyExhihition... Theopeningsentenceof a reportclearlysets thescene: Thisreportshowssalesfrom2000- 2003. Financerequesteda repoftonexpenditure. 2 il)Oenquirieswere received... Usethe passiveto describeactionswithout sayingwho doesthem.Forexample: Severalcomplaintswerereceived. Therestaurantwasclosedfortwo weeks. 200neworderswereplacedtoday. Weneedto follow up customerenquiries immediately. Actionsandrecommendationsoftenuse verbsfikeneed,must,haveto andshould: Weneedtosupportouragentsoverseas. Wemustmakesurethatwedelivertoday. Wemustensureourpricesarecompetitive. Werecommendthatthenew agentsshouldvisit theUK... Whenmakinga recommendationor suggestion.youcouldalsosay: Werecommendyoutrya newsupplier. Wesuggestlookingata numberofalternatives. Ourrecommendationis tosigntheagreement. ... a keymarket... A keymarketisa veryimportantmarketfor yourproducts. Justonething nissing - can you sendmethe costanalysis... Usea dash(-) in an informalmessageto adda requestor extrainformation. Moreformallyyoucouldsay: Thereis justonethingmissing. Couldyoupleasesendthecostanalysis? . exhihition stand E r0 ffi Bulletpoints( . ) areoftenusedwhenlisting information,figuresetc.to makethe informationclearer. . expenses Themoneygivento you byyourcompanyto spendon companybusiness. ... Expenditure Thisistheamountof moneyspent.For example: Marketingexpenditurerosethisyear. Anticipated Revenue Anticipatediswhatyou expectto happen. Saleswerehigherthananticipated. Revenueisthe moneythe businessreceives fromsales. Revenuelastyearexceeded$35K. ffiffllmnc!! Brttish Amerlcan exhibitianwnd exhibitisnbooth po&inE8f, catalogaes nailingaf catelogs ... as soonas ASAP{pronounceday-sap} possible. {Thieabbraviationis also usedin BritishEnglish- pronounceday-es-ay-pee- butwould onlybe usedin informal'emaiis.)
- 63. Prssenting numbers Visitor Feedback &*yn*r;bd ,fiSiiffiStl to the centre.* ffi jffi&l*i *lj undersixteen.* 9&:. -@.ofr r#l*iffilffiiil,rf*r:* , i&ativt and interesting.$fin$:.@ptresnils W,,S:ffi;ltGffirx h*,0fi,*S fir,, Describing tronds ie DearMarcia You may be interestedin the findings of our recentsurvey: Findings In the summer,we analysedthe successof our new TV promotion by interviewing customersin differentcities in Germany. Following the TV promotion, asbs lwrt up,bV,SS:ffi$Mlt*: in most major cities. In Hamburg,tffimcahtplilrof tl$rg;f,:lt*isrfromlastyear'sfigures. However,in the smallercities,the promotion was lesssuccessfuland tffi;;Wt*$ $lby 2 per cent. taking eomparisons trl ProductSalesReport- FirstOuarter Comparedwith lastquarter,oursupermarket tffi Frozenfoodsarestill our mostpopularproduct,with 52percentof totalsales,followedby breadwith 20 percentandsoftdrinkswith 10percent. Drawing conclurfions Sally Canyou includethe followingin your productivityreport: Conclusion .l# lfH*{A$ This low moralewasdue to the pay cutsthat were introducedin March.:lffi$fi;*.i|fr|fi r**it1x &dfu,r m;#*i#*i*i" i Jamie
- 64. Notes Thisyearwehadover25Un visitorc... Otherwaysof givinganapproximate number: Wehadmorethan25000visitors. Therewereabout25000visitorsthisyear. (Aboutcanmeanmorethanor fewerthan 25000./ A third of the visitorc were children ... Athird= 33percent A quarter=25 percent A half= 50percent Threequarters=75 percent Approximately t) per cent of the visitorc said they foundthe centre informative ... Youcanexpressfiguresasa percentage. Francehasa 25percentmarketshare. 40per centof ourcarsareexported. Mostpeople were happyto pay the entrance fee of &1.50. In BritishEnglishthedecimalpointiswritten asa dot (.).Manyothercountriesusea comma(,). ... saleswent up hyil) per cent,... Otherverbsto describean upwardchange: Salesroseby20percent. 0rdersincreasedlastmonth. SalespeakedinJune. Notethe useof theprepositionsbyandtoin thesesentences: Consumerspendingrosefty l0 percentlast year. SpendingincreasedfromI percentto l0 per centlastyear. ...therewasa sharpriseof 40per cent... Otheradjectivesto describea change: Therehasbeena s@ny declinein enquiries. Therewasa S[gbtdropin saleslastmonth. Therewasa significantimprovementin orders. Therewasa dramaticriseinprofits. ... salesdroppedslightly ... Otherverbsto describea downwardchange: Profitswentdownlastyear. SalesfiellinJanuary. 0rdersdeclinedlastmonth. NumbersdeueasedinJuly. Slightlyindicatesa smallchange. Otheradverbsto describethedegreeof change: Salesfellsignificantlylastmonth. 0rdersdeclinedsteadilvlastquarter. Profitswentdowndramatically. ... salesarehigher. Whenmakingcomparisonsyoucanuse expressionssuchas: SaleswerehigherinAprilthanin May. Thismodelis moreexpensivethantheoldone. Chocolateis ourmostpopularproduct. Thisisthe/eastsuccessfulproduct. Lastyearb lall in productivity was a direct resultof low morale. Alternativesto a directresultof: It wasa consequenceoflowmorale. It wasduetolowmorale. Moraleisa mentalandemotionalcondition of enthusiasm,confidenceandloyalty. Thesepay cufswerc responsiblelor the increasein sick leave. Afternativesto to beresponsiblefor: Thepay cutscausedtheincrease... Thepay cutsresultedin anincrease... ffifficum Britbh Amcrican 75%*threequarters also:I fourth; threefourths l0l = onehundred also:101=one andone hundredone centre Ld:st'yerdirk'fallin productiviry, e*t*0r Lattyearkdrop in praductivity; (al*ousedin British *ttrt) - ... anincreasain sirlk, anintrsasein the tesve" numberof siekdays. lsickleavenstusedin {aldrussdin British AmericEnEnglieh) . Englistrl
- 65. Practice I Look attttrecompany sales report below. Decide in which part of the report (A - Dl you would find the information 11-71. ITCplc SalesReport A lntroduction Findings t Saleqwqr1dwide 1qse.py.1.8.pgy.c.e.nt.ip.t!e.!a.qt.qqgftpf.. C Recommendations D Conclusion V Salesworldwideroseby18percentinthelastquarter. 2 Thisreportshowsthebreakdownofsalesduringthelastyear. 3 Europestillhasthelargestshareofthemarket. 4 Weneedto increaseouradvertisingintheFarEast. 5 Overall,businesswasverygoodlastyearandweexpectthissuccessto continue. 6 SalesintheFarEastfellby3 percent. 7 WemustappointnewagentsintheFarEast: 2 Underline the correct word to complete this report. SalesReport Introduction Thisreportshowsthesalestrendsfor the lastfinancialyear. Details a At the startof the year,therewas a steady/steadierdropin sales. b However,therewas a sharp/sharplyincreasein March. c Thiswas dueto/caused/resultedin the introductionof a new pricingpolicy. d Salescontinuedto risesteadilyin/onAprilandMay. Thesummersalescampaignwasverysuccessful. e Thisresultedin a dramaticdrop/increasein salesduringAugust. Thistrendcontinueduntiltheendof theyear. Recommendations f We needto ensureour pricingpolicyis compete/competition/competitive. g Wesuggestinvesting/investin furthersalescampaignsnextyear. Conclusion h lntotal/0verall,this was a verysuccessfulyearfor us. i Comparedwith lastyear,saleswere muchhigh/higher/highest.
- 66. 3 Put inan appropriate word or phrase from the box to complete the following report. due JIJff€€c. recommend recommendation visitors placed I Introduction The.....?lll?gtg...ofthereportistoanalysesuccessofourmarketinginBr 2 Details a 25000 attendedtheTradeFairinSaoPaolo. b 900enquiriesweretaken. c 150orderswere. 3 Recommendations a Themain. . .... istoappointnewagentsinBrazil. b Wealso.. . ... openinganofficeinSaoPaolo. c Weneedtomakeadecisionbytheendofthemonth. 4 Gonclusion Theincreaseinbusinesswas. . ..toournewmarketingstrategy. Brazilwillbeakeymarketforusinthefuture. 4 Find 6 verbs in the square which show an upward or downward movement. EHlftPt-E:decrease a z o r I s e e b I n c c a b d o p p I e e e e c r f a I I o m p s I b v m o b e m s e d m
- 67. Look tt thegraphc below then use the phrases in the box to complete the report. Eachparagraphhasbeenstartedforyou.Decidewhichgrapheachparagraph describes. I .... 2 Sales $ att ta Sales $ Sales $ 23 Year -ss+eescful- lh€]€ffr improvement w drop a sharpdecline resultedin dueto verylow Threeyearsagoweopenedthreenewshops. A: Alphaperformedwellinthefirstyearandsales. .YpS.g. .... .significantly. However,achangeofftanagementinyear,twoledto : Fortunately,anewmandgerwasappointedlastyearandtherehasbeenasteady .sincethen. B InthefirstyearBNKwas..th.e. !g.*qt. .. .successfulofthethreestores.Sales were. anddidnotimprovemuchinthesecondyear.Thenwe redesignedthestoreandthishas.. . . asignificantincreaseinsales. c lncontrast,Geowasthemost.5.t+gge5.lf.q!.inyearone.Howevelsincethen, saleshavefallen. increasedcompetitionlocally. Salesarecontinuingto.... ... andwemayhavetoconsiderclosingthe store. 123 Ysar 123 Year
- 68. Some uceful phraeee. Justaquicknoteto saymanythanksforsortingouttheproblems. Wereallyappreciateeverythingyouhavedone. Manycongratulations! Welldonel ThisistoletyouknowthatI willbeleavingthecompany. Pleasecomeandvisitme. Itwouldbegreatto seeyou. I wassorryto hearthatyouareleaving. I wishyoueverysuccessinthefuture. Goodnews! I'vejustreceivedtheresultsofthesurvey. Theresultsareverygood. You'vedonea greatjob! Haveyourememberedabouttheparty? Wehopeyoucanmakeit. Thanksforremindingme. l'dloveto come.
- 69. Messages1 Appreciation Jlixilln,{riiiih,irq&,,*owiw.St&for sortingout theproblemswiththedeliverieslastweek. *-T,h.msUY,*$ ,gict:s{ibw&& ffi. Look forwardto seeingyou in Madrid nextmonth. All the best ffit}:t$ttgtffi*albr*re"g*rr:gm&rr. Everyoneherein the Tripoliofficehasaskedmeto sendyoutheir bestwishes.We'llmissyourvisits-i*t*!ffi;ffild*,, With bestregards Tareq Dearfriendsand colleagues Thlr k:.t0:*dF,ffi*,*rw ffilfin*.tirffi #DC,at the end of this month. After a very enloyablecareerin the BuenosAiresofficeI havedecidedto move backto Brazil.ll#ffik** d:id$ig**tif you arevisitingRio- you all havemy mobilenumber! With very bestwishes Mario Dear Mario *xt**,ffi!n' ,Wiru$iltffi$ilk&hl@ ffiffi;$**x**[#i***i*W:i '*l*and,ilriffirffi*i;li*![i*{Bestwishes,Alejandro Saying lfrank you ,AtiHft*trat$h*,1lr&'during the conferencein London last week. lt went really well. We are planninganotherevent in Dubaiin March and we would reallyappreciateyour help there.Let me know if you can make it. i Allthe best Ashia Responding to tthanks detailswhenyou havethem. Donna A personal announcement Sayrng goodbye
- 70. Notes Justa quicknoteto saymanythanks... NotetheuseofTusftoindicatethestartof a shortmessage: Justto sayI havereceivedyourmessage. Justtoremindyouthatl'll beawaynextweek. Wereally appreciate evefihing youhave done. fo appreciateistovalue.Theuseof really makesthe meaningevenstronger. Many congratulations on yourpromotion. Theuseof manyatthebeginningofthe sentenceaddsa noteoffriendliness.Notealso: Manythanksforall yourhelp. Manyapologiesforthedelayin sendingthis. ... stayin touch. Usethiswhenyouwouldliketo keepin contact.Youcanalsosay:Keepin touch. I hopewedont losetouch. Thisis to letyou know thatI will be leaving EFPC... Thisistoletyouknowthat...isa usefulway to announcethe reasonfor sendingan email.Notealso: Justtoletyouknowthat... Pleasecomeand visitme ... Otherfriendlyinvitationsto visit: Pleasecomeandseemewhenyouarein Bristol. Youarealwayswelcomehere. Youmustcomeandseeussoon. I was verysorry to hear that youare leaving the company. Youcouldalsowrite: I wasverysadtohearaboutit. Wewillallmissyou. It won'tbethesamewithoutyou. It hasbeena pleasureworking with you ... Youcouldalsosay: I havereallyenjoyedworkingwithyou. It'sbeengreatworkingwithyou.(moreinformal) ... I wish youeverysuccessin thefuture. Sendinggoodwishes: Goodluckin thefuture. Goodluckwithyournewjob. Enjoyyourretirement. Thanksforall yourhelp... Moreformal: Thankyouverymuchfor everything. I amverygratefulfor allyouhavedone. I reallyappreciatedyourhelp. It would he great to seeyou there. Somealternativephrases: I'd be verypleasedif youcouldcome. I'd bedelightedif youcouldmakeit. I'd be verygladif youcouldhelp. Goodto hear that the event went so well. Youcanalsowrite: It wasgoodtohear... Notehowwordscanbeleftout in informal emailstg peoplewe know.Otherexamples: Veryhappytohelp= | am veryhappyto help Sorrytohearaboutit = | wassorryto hear aboutit. Lookforwardtohearingfromyou= | look forwardto hearingfromyou &ifirh/Amiean ffswoe Bdtbh American I wassorryto hear I amsorryto hearthat thatyou areleaving. youareleaving. Stayintouch, Nbte:Americsn Engliehoften usesthe presenttEnsefor this kind of cxpresgion. Kaepintuuch, (also.usedin British English) Many congraUlations. fiongratulations, ln writtenEnglish, Manyisnot usedin Manyisaddedhere thisway in American for emphasis. English. lwitlbe leavingEPFC. I an teavingEPFC. ... nrynobrtaulmbar ;;#{:r* (phone} I wishyouevery Bestof luckin the succassforthefuture. future..e,lsousedin (evelysuccessisnot BritishEnglish) usedinAmerican ll wish 'ou ...isnot Ensrish) *"Jnllio.ln,,"n,
- 71. idessases2 Good news g Heli It rweridlmgrtts:@*rmhd,fu ,i$,ffih of the Iatestcustomer satisfaction surveyandthe resultsarevery good.Sdd$rs*il$l*iffilii j ffi,iet*ail( I heardthar you'recomingintothe officenextweek.Hopeto seeyou then. Macy Replying to good news ile#,fffil$ l1[fi*ffF;:You'vedonea greatjob! l'll bein theofficeon Thursdaysowe can go throughthe resultstogether. Heli Bad news {:t Dear Olga f'nt r:*ed yonmtGffigewflllem,*i*,*om&.Mffilim x*As you know,hehasnot beenverywell for sometime.I'll belooking afterhis work whileheis awaysoif you need anything,pleasecontactme. Regards Tim Replying to bad news lal Dear George I,r*n , ,b lwy *afffl$fi*li,| know you'll be worried about your work, but l'm surethat Tim can handlethingsl Takecareand makesure you get plenty of rest. €ilril.*i ;; Olga A reminder Dear Sarah W,,AffiH*!*li@:h:rfur? We'dlike to organisea leavingparty for her.Lhry*p***e,& k i . .*[ i **ru.Bytheway,do you think shewould like somegolf equipmentasa retirement present? Regards Duncan Replying to a rominder Duncan-i*titrfi$Wi*il**$iffi,#about Mona'sretirement.l'm sureshewould really appreciatesomenewgolfclubs- butI recommendthatyouaskherwhatshewouldlike beforeyoubuythemlffi**- istheretirementpartygoingto bein June?iff:*ffi" lkiffiSil$a**$Gl'll beon holidayfrom June30. Bestwishes Sarah
- 72. Notes I'mpleasedtotellyou... Otherwaysto introducegoodnews: Goodnews!I'vejustreceivedtheresults... I'mhappyto tellyoutheresults. You'llbeoleasedtoknowthattheresultsare verygood. ... l've justreceivedthe results... Morephrasesfor announcingnews: l'vejustheardthat... Johnhasjusttoldmethat... I heardfromJohnthat... Didyouknowthat... I thoughtyou'd like to know immediately. ft isverycommonto uselthoughtorI knew to announcenews: I thoughtyou'dbeinterestedtohear... I thoughtyoumightnotknowthat... I knewyouwantedtoknowtheresults. Well done,Macy. An alternativeto Congratulations! Usingthe name(Welldone,Macy) personalisesthecongratulations. I'm sorry to tell you that Georgewill he on sick leavefor two weeks. lf youwantto saymore: Hehasbeenunwellforsometime. Hehasjusthadanoperation. Hehasbrokenhisleg. I was really sorry to hear you're not well. Otherexpressionsof sympathy: I wassorryto hearthatyouhavebeenill. I wasverysorrytohearabouttheaccident. I wasshockedtohearaboutit. Getwell soon. An afternative:Hopeyoufeelbettersoon. Youmayalsoseethisformalalternative: Wewishyoua speedyrecovery. Haveyou rena nhetedthatMonais rctiringinJune? Haveyourememberedthat... andJustto remindyouarcpolitewaysof reminding someone.Comparewith: Haveyouforgottenthat... I hopeyou can make it. Tomakelt(informal)meansto come/attend. I hopeyoucanmakeit tothemeeting. I hopeyoucanmakeit on Tuesday. l'm sureshe'dwantyoutohethere. Usel'msurewhenyou believesomethingis true. I'msureI toldyouaboutit. I'm sureheagreedto come. I'mnotsureindicatesuncertainty: I'mnotsureif I toldyou. I'mnot surewhois coming. Thankyoufor remindingme ... Notehowwe useThankyoufor+ing: Thankyouforhelpitgme. Thankyouforsendfugtherepoft. Justtocheck... Otherphrasesto checkmeaning: Justchecking- CanI justcheck... Moreformalwaysto askfor clarification: Canyouexplainwhatyoumeantby... l'msorry,butcouldyoupleaseclarify... lf so,I'd love to come. /f someanslf thisis trueor lf thisisthecase. Briffuh/Amiem frms Britirh Welldanel (Notussdin Anrerican Eaadjsbl AmericanEnglish.) t:'tlbe loakingafter t'llbetakingcare hiswork... of hiswork... (Alsousedin British English,thoughless frequently.) A leavingparty A farewellparty l'llbeonhatiday t'ltbeonvacation franJunefi. staftingJune3A. {pronouneedJune (pronouncedJune thethirtieth) thirrieth) Hehasjusthadan Hejusthadan operationlHahas aperationJ4ebrokshis brokenhisleg. leg.' I wasreallysorryto t'Nt an reallysorry hear... tohsar... EquipnentBooking EquifnentReservation Form Form
- 73. Practice Make tlrese statementamore'friendly'. Refer to the messages in the chapter and the phrases below ExAMpu:.Pte+s.e.9.Q4e.ql{visit.$s,. . a Havearest! Makesure b Thankyou. Many. c Sonjahasbrokenherarm. l'msorryto.... d Johnisretiringnextmonth. Justtolet.. . e Iwillcometotheparty. t'd ... f I hopeyoucanattendthemeeting I hopeyoucan g Hewantssomesportsequipmentforhisleavingpresent. l'msurehe'd. h Contactme. Pleasegetin. , .. Complete the sentences with a form of the word in brackets. ExAtptE:I havereatty.g!d9Y.<4.... .workiniwithyou. (enioyment) t a Areyoulookingforvqardtoyour b l'morganisinga..... ...forMona. c We really. . allthehelpyouhavegivenus. d JusttoletyouknowaboutLaura's e Wewereall ..whenweheardthenews. f Couldyou. . exactlywhatishappening? g lhaveanimportant..... ...tomake! h Many ..Verywelldone! i lwassorrytohearaboutyour.. ......1e9. j I hopeyouarefeelingbetterafterthe (retire) (collect) (appreciation) (promote) (shock) (clarification) (announce) (congratulate) (break) (operate)
- 74. 3 Put thesentences below in the correct order. a tohearingfromyou. b forhelpingtoorganisetheofficeparty. c Manythanks d yourhelpagain. e ltwasagreatsuccess! f Couldyoucallme g Weareplanningtoarrange h todiscussthis. i Allthebest j Lookingforuvard k andwewouldreallyappreciate I anothereventinDecember Hi lattr s..^.tly.th*lkl Cortchitar 4 Match the two parte of the sentences. 1 |wasverysorryto 2 Justtoremindyou 3 4 5 6 7 8 I a b c d e f g h i Weareplanningtoorganise l'msurethatRosa Shehadtoleavethecompany I havedecidedto Goodto l'dbedelightedif Ithasbeena wouldliketocometotheparty. movebacktoDubai. hearthateverythingwentwell. thatFriedaisretiringnextweek. hearthatyouhaven'tbeenwell. forpersonalreasons. aleavingpartyforher. pleasureworkingwithyou. youcouldvisitusinthesummer.
- 75. 5 Gompldte thepuzzle below and find the keyword. r .PJeaSe..........keepintouch! 2 Youarevery .....tocomeandstaywithus. 3 Haveyou.. thatitisJulie'sbirthdaytomorrow? 4 Many .....forallyourhelp! 5 Wewishyouevery. ... .inthefuture. 6 | . , ...you'dliketohearthenewsimmediately. 7 Wereally. ....allyourhelp. 8 | wassorrytohearthatyouare .. .thecompany. KEYWORD= P.. 6 Complete the s_entrlnceswith a preposition. EnlrrptE:Congratulations.Oh . . .yourpromotion. a lwassorrytohear.. ....youraccident. b Weareverygrateful allyourhelp. c lhopeyouarefeelingbetter.Getplenty ...... rest. d lgoingtobe. .....holidaynextweek. e I'mafraidKateis.... ..sickleave. f Wholooks. . . . . . Kate'sworkwhensheisaway? g l'llbeback Friday?Seeyouthen. h Thankyou.. ....remindingme. 1 P I e o s e 2 w 3 r 4 a 5 s I 6 t 7 a I e g
- 76. Glossary I TheBasics Beginningsandendings HiKim Howareyou? l'mfinalisingthedetailsoftheLeadership Course. Bestregards Nochangesneeded.(Nochangesareneeded). DearMsNovotna- Yourssincerely Iwouldliketoinviteyoutovisitus. Ilookforwardtomeetingyouagain. DearSir/Madam- Yoursfaithfully Thisistoconfirmthatyourcurrentpolicy coversyou. Basiclayout ItwasgoodtomeetyouattheseminarinParis. Iwouldliketoarrangeameetingwithyou. Wehavemanynewproductsthatwillinterest you. Couldyouletmeknowifyouareavailableon June5thor6th? I lookforwardtohearingfromyousoon. PleasenotethatourKoreanagentwillbe visitingthecompanynextFriday21June. Pleaseconfirmthatyoucanattend. Dearall, l'veattachedacopyofthemenufortheannual dinner. Laurent,pleasecanyoumakethearrangements forthemusic? Yourlanguage
- 77. MakingGontact Messages1 Ihaveseenyour-advertisementonyourweb page. Iwouldliketoapplyforthepost. I amcurrentlyworkingasaMarketingAssistant. IworkforapublishingcompanyinLondon. Thankyouforyouremail. I ampleasedtoattachouronlineapplication form. Ilookforwardtoyourreply. I enclosemyCVasrequested. Pleaseletmeknowifyouhaveanyqueries. I apologisefornotsendingthisearlier. Pleasecallmeonmymobile. Messages2 Wearewritingtoinviteyoutoaconference. Pleasetakealookatourwebsite. I amsendingthescheduleforthe forthcomingconference. Wewouldliketoattendtheconference. Wehavereservedastandforyou. Couldyoupleasesendusa$umgaryofyour companybytheendofttteweek? WeareanestablishedcompanyintheUK. Weprovidetrainingforthemanufacturing andserviceindustries. Wearehappytoprovideon-sitetraining. WecanprovidetrainingatvenuesintheUK. Yourlanguage 3 Arrangements Arrangingavisit Wewouldbeverypleasedifyoucouldvisit 0urcompany. Pleaseletusknowyouravailability. Thankyoufortheinvitationtovisityourcompany.
- 78. I lookforwardtoyourconfirmation. Justto confirmyourvisittousnextFriday. SeeyouFriday. I amattachinga mapwithdirectionsto our facility. Followtheroadaroundtothemainreception. Doyouknowwhenyouareplanningto arrive yet? Travelarrangements l'veputtogetherthefollowingitinerary. Weneedtofinaliseittoday. DepartureisfromMilanat11:05onflight8A68. YouwillhaveanovernightstayattheHiltonHotel inSalford. Yourpick-upbycompanycarwillbeat 8:00. l'mbookingDon'sflightstodayfortheBerlin meeting. TheLufthansaflightleavesLondonat7:30. ShallI reserveyoua seatonthesameflights? I amwritingto confirmthereservation. Couldyoucheckoutthefollowingforme please? Hastheairlinereservedanaisleseatforme? Takingandforwardingmessages l'msorry| wasn'tfreetospeak. Itriedtocallyoubackthisafternoon. Thenumberwasengaged. JaneBaxterhasbeendelayedinShanghai. Canyougiveherapologies,please? Therearestillsomedetailstosortout. Canhecallhertonight,please? l'vejustreceivedthedraftitineraryforSweden fromHelen. Havealookatit. Thanksforthis,Stefan. Yourlanguage
- 79. Let'ssay10a.m.inmyoffice. I shallbeawayfromtheofficeuntil22July. 4 Meetings Settingupameeting(11 Weneedtosetupameeting. Howaboutnextweeksometime? WhataboutTuesdayat1p.m.inthecanteen? Wecouldhaveaworkinglunch. IwouldbeverypleasedtovisityounextTuesday. 3p.m.wouldbefinewithme. Ilookforwardtoseeingyouagainnextweek. Canyouconfirmthemeetingon2lstinBonn? Weneedtofinalisearrangementstoday. Iwanttomeeturgently. Thepurposeofthemeetingistobriefyouonthe meeting. Pleaseclearyourdiaries. Settingupa meeting{21 Pleaseletmeknowinadvanceifyouareunable toattend. Agenda/Venue/Participants/Apo,logies l'veattachedtheminutesgfthelastmeeting. A0B/Dateofnextmeeting Pleasenotethechangetoitem2ontheagenda. l'vemovedtheInternationalStrategiespaperto nextweek. We'llneedtocirculatetheagendapriortothe meeting. Ourcomputersystemisdown. lsitpossibletoputthisontheagendafor Monday'smeeting? l'dliketorunthroughthefinalarrangements. Weneedtoensurethateverythingrunssmoothly. Yourlanguage
- 80. Yourlanguage Meetingfollow-up Reviewoflastquarter'sperformance Allteamsto provideweeklyreport. ScheduleinterviewswiththePress. A0B= anyotherbusiness l'vejustlookedattheminutes. We'llneedtorearrangea date. I suggestthe2ndJune. Canyoupleasesendoutanamendmentto everyone? Re.thenewbrochures Bytheway,Iwasinterestedtoseeournew salestarget. Thanksforyourcommentsonourperformance. l'vepassedonyourcongratulationstotheteam. Thankyouforallyoursupport. 5 Enquiries Messages1 Pleasesendmeacurrentpricelist. Couldyouincludesomesamples? Thankyouforyourinterestinourproducts. Youremailwasfonruardedtome. WebelieveinbuyingfromFairtrade organisations. Youwillfindfurtherinformationonourwebsite. Iwillsendyouacopyofournewcatalogue. Manythanksforyourpromptresponse. Weareveryinterestedinorderingfromyou. WouldMay24thbeasuitabletimetovisityou? I encloseacopyofourlatestcompanybrochure. Message2 Whatwouldyouadviseustodo? Arethereanysuppliersthatyourecommend? It'sbestnottostartthemachineagainuntilthe engineerarrives.
- 81. Yourlanguage HaveyouconsideredcontactingGudul? Youcouldconta,ctUniversalTools. I wouldbegratefulifyoucouldsendmefurther information. Thankyouforyourenquiry. l'mafraidwedonotrunanygeneralcourses. I haveforuvardedyourenquirytoFiltonCollege. Withreferencetoyourenquiry. Youcanseefurtherdetailsofourschoolby goingtoourwebsite. 6 Orders,dealingwithproblems 0rders Wehaverecentlyorderedsomenewoffice furniture. Couldyoupleasequoteforremovalofexisting furniture. Wewouldliketo placeanorderwithyou. Yourtermsandconditionsstatea deliverytime offourweeks. Wouldit bepossibleto dispatchtheitemswithin twoweeks? lfthereisanadditionalcharge,'pleaseletus know. I canconfirmthatalltheitemsyouorderedare instock. We'dlikea repeatorder. lsthisyourlatestcatalogue? Couldyougiveusafirmdeliverydate? Couldyouconfirmthatourusualdiscountwould apply? Dealingwithproblems(11 l'msorryto saythatwe maynotbeableto meet theagreedschedule.
- 82. I'mafraidwewillfallbehindschedule. Iwasverysurprisedtoreceiveyourmessage. Youassuredusthatthisschedulewas guaranteed. 0nFriday13thMarchwetookdeliveryofa consignmentofCDcases. 0nunpackingtheboxes,wefoundthatmanyof thecasesweredamaged. Thisisextremelyinconvenientforus. Weurgentlyneedreplacements. I amverysorrytohearthatyouhadproblems withourdelivery. Wehavesentareplacementbycourier. Ourregularpackerwasonholiday. Ourservicewasbelowourusualstandard. Dealingwithproblems(21 Weareveryunhappywiththelevelofservice youhavegivenusthisyear. Wealwayshavetowaitforspareparts. Wehavehadtoshutdownproductiononthree occasions. Iwasverysorrytohearabouttheproblemsyou haveexperienced. WeshouldmeetassoonasI heartheoutcome. Iexpecttoreceivehisreportbytheendofthis week. Wehavestillnotreceivedthisorder. Weapologiseforanymisunderstanding. Wedotrytokeepourwebsiteup-to-date. I regretthatwecannotacceptthereturnas faultygoods. Asagoodwillgesture,wewillissueacreditnote. Itrustthismeetswithyourapproval. Yourlanguage
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- 85. Answers 1 TheBasics 1 a-i,U-[ c-ii, d-i, e-ii 2 a i bii ci dii eii fi 3 ato bat cto dfor 4 a check b receiving c g writing h confirm 5 1e 2f 3b 4c 5h 6 Aninformalmessage 1c 2d 3a 49 5f 6b A formalmemo 1b 2d 3a 4c 5h 6g 7 Memorandum eon,at fon gat hfor meeting d visiting e know fgo 6g 7d 8a 7h 8e 7f 8e To: AllStaff From: (yourname)HumanResourcesManager Date: (today'sdate) Subiect HealthandSafetyConferqnce I wouldliketo inviteyouallto attenda conferenceonJuly22,atg a.m. intheBoardRoom.Therewillbea buffetlunchatmidday. Pleaseconfirmthatyoucanattend. lfyouhaveanyqueriespleasedonothesitateto contactmeonextension345. MakingGontact I aas bfor cat.das;eby f on gat hin 2 liii 2v 3ii 4i5vi .6iv 3 aon-site brange cproducer dservice esummary f questionnaire 4 1d 29 3a 4e 5b 6c 7I 5 DearColleague 2 Wearewritingto informyou 5 thatwe areorganisinga conferencein NewYork 7 attheendofthemonth. 6 Wewouldliketo invite 8 yourorganisationto attend. 1 Pleasetakea lookatourwebsiteatwww.conzfi.co.kr 4 whereyouwillfindfulldetailsoftheconference. 3 Pleasedonothesitateto contactus 9 ifyourequireanyfurtherinformation. Yourssincerely JeongmiSeo
- 86. 6 1b 2c3d 4a 7 TheCustomerisalwaysright JohnSmith Laptop,projector,video 4thoctober ConferenceRoomB 3 Arrangements 1 a confirm single 22ndJuly b pleased nextweek stay c office contact queries d invitationAugust attend 2 1e 2a 3i 4b 5c 6d 7f 8g th 3 lb 2a 3f 4c 5d 6e 4 a along;on b in;at c at;at d from/tofor e forof on;to 5 a correct b notnecessaryc correct d notnecessarye incorrect-for f correct g incorrect- away h incorrect- at 6 Marketing ToattendAgentsWorkshoP 17thJune11:45 AirFrance Creditcard 4 Meetings I aavailabilitybmanagecsuit davailableesuits 2 1 We'llneedto 2 Thankyoufor 3 Canyoupasson 4 Canyouconfirm 5 Pleaseletmeknow 6 | wouldbeverypleased 7 Whatabout 3 liii 2v 3vi 4viii Svii 6ii 7i 8iv
- 87. 1 agenda 2 availablo 3participants 4 diary 5 reschedule 6 amendments 7 brief 8 minutes 9 apologies 10 item 1l circulate 12 summary KEYW0RD=availability 5 Exampleanswer ToallMarketingStaff Therewill bea meetingonTuesdayl4thintheConferenceRoomfrom14:00to 16:(X)to discussthenew brochure.Pleaseletmeknowinadvanceifyouareunableto attend. Lookingfonrvardto seeingyouallnextweek. Pierre 6 a in;at b at on c for;on;by d with;at at e in f on;in 5 Enquiries I 2 4 5 6 a in b in c for d to e for f in g With;to a tohear b tostart c tobe d toarrive e solving f buying g using h getting i going a Someinformationisinthqpost. b Thereportisattached.;. c Whatisyouradvice? d 0urcompanystronglyrecommendsEDR. e Whataboutclosingdownthesystemfirst? f l'msorrybutwedonotarrangedelivery. aii bii cii di eii fii gi 1e 2c 3f 4h 5a 6b 7i 8d 99 Enquiry1 1b 2d 3a 4e 5f 6c 7h 8g Enquiry2 1d 2b 3e 4c 5a 6g 7t a contacting b recommendationc advice d enquiry e reliable f logging g attached h foruvarded
- 88. 1 2 3 4 e dispatched fmeet g on h for i with d havesent 6 Orderc,dealingwithproblems a order b forward c assured d accept ato bon cfor dwith eby f for 1 e 2f 3 h 4 g 5 a 6 b 7 d I i 9 c a haveexperiencedb todiscuss c toreceive ereturn,willrefund f apologise a dissatisfied b dispatch c additional f concerned gpromise harefund DearMsDuval Thankyouforyourletter. Iwasverysorrytohearthatyouhadproblemswithourconsignmentofprinters. Wehavesentareplacementordertoyoutodaybycourier.Thesamecourierwilltakeawaythe damagedprinters,atnoe)dracost. : - Itrustthismeetswithyourapproval. ' . Pleaseacceptourapologies. Yourssincerely (Signyourname) (Printyourname) e adiscountd definite i meet 7 ShortReports A 2 Thisreportshowsthebreakdownofsalesduringthelastyear. B 1 Salesworldwiderosebyl8 percentinthelastquarter. 3 Europestillhasthelargestshareofthemarket. 6 SalesintheFarEastfellby3percent. C 4 WeneedtoincreaseouradvertisingintheFarEast. 7 WemustappointnewagentsintheFarEast. D 5 0verall,businesswasverygoodlastyearandweexpectthissuccesstocontinue. a steady b sharp c dueto d in e increase f competitive g investingh Overall i higher 1 purpose 2 avisitors cplaced 3 a recommendationb recommenddue 4 due
- 89. a z o d, e cI i n ,./e- pba sib en TZmo "/l'l p b I r nq d I nG,r' f ,/ e lal s e s e d O ,/C ,/ // 2/d . tm 'l I Iol e lll I m ttl UcUbs 5A B c rose asharpdecline improvement theleast verylow resultedin successfuldueto drop (Graph2) (Graph3) (Graph1) Personalmessages I a Makesureyougetplentyofrest. b Manythanks c I'msorryto hearthatSonjahasbrokenherarrn d Justto letyouknowthatJohnisretiringnextmonth. e l'dloveto cometotheparty. f I hopeyoucanmakeittothemeeting. g l'msurehe'dreallyappreciate/likesomesportsequipmentforhisleavingpresent. h Pleasegetintouch(withme). 2 a retirementbcollectioncappreciatedpromotioneshocked f clarify g announcementh congratulationsi brokenf operation 3 Hilan c Manythanks b forhelpingtoorganisetheparty e ltwasa greatsuccess! g Weareplanningto arrange I anothereventinDecember k andwewouldreallyappreciate d yourhelpagain. f Couldyoucallme h to discussthis.
- 90. 4 5 j Lookingforward a tohearingfromyou. iAllthebest Conchita 1e 2d39 4a 5f 6b 7c 8i9h 1 please 2 welcome 3 remembered 4 thanks 5 success 6 thought 7 appreciate 8 leaving KEVWoRD=pleasure aabout bfor cof don eon fafter gon ".hfor". 1
- 91. Punctuation Emails are oftenwritten very quickly, and rules of punctuation are not always follo{red. However, corect use of punctuation makes the message clearer. Some examples: Anapostrophe(contractionI l'llsendyouthereportassoonaspossible. 11'11=twill) Anapostrophe(possessive) John'sschedule. Brackets Tel:{01423}187900 A colon Wewillneedthefollowing: 50chairs 5desks 1digitalproiector A comma Thenewdirector,FredCuplet,willbeintheofficet0m0rrow. A dash Saleh- canyoucallmetomorrow. A dot Thewebaddressisefpc.co.u(info Anexclamationmark Welldoneeveryone! A fullstop l'lltryandcallyout0m0rrowat3 p.m. A hyphen l'dpreferto havea right-handdrivecar. 0uotationmarks Mayumisaidshewas"pleased"withtheresults. A questionmark Haveweforgottenanything? A semi-colon Businessisgoingwell;we haveincreasedsalesby20percent. A slash Thewebaddressisefpc.co.uldinfo
- 92. Dates and tlmes Dates Thereareseveralwaystowritethedate: IhavebeenworkingasaMarketingManagersince16July2002. ThecontractwassignedonMarch302Wl. ProductionoftheCP4modelstartedonl.0.07.01. Toniwillretireon23rdNovember2002. Seeyouat2p.m.onThursday3 Sept. Whenyouwritethedate,youcanleaveoutthelettersl-st -nd,-rd,4hlthatfollowthe number,butyoualwayssayfirst,second,third,fourthefc.whetheryouwriteitornot: 3July2001- thethirdofJuly,twothousandandone,orJulythethird,fwothousandandone 3lstDecember- thethirty-firstofDecember Youcanwritethedatecompletelyinfigures10.07.03,buttomakesurethereisno misunderstandingit isbettertowriteit infulllfth July2003orJulylhth2M3 Gommon Expressions of Time For WehavebeenexportingtoBrazilforthreeyears. I havebeentryingtocontactyoufortwodays. (Forrelersto a periodof time,showinghow longsomethinghaslasted.i Since I havebeenwaitingsincethebeginningofAugustforareply. We'vebeensupplyingthesematerialssince2U)2. (sincegivesthestartingpointof actionscontinuingupto the present./ Ago I leftamessagethreedaysago. I visitedHamburgmanyyearsago. /Agoshowswhena pastactionstartedbut not by givingactualdates./ Last I enjoyedmeetingyoulastweek. Theconferencelastyearwasagreatsuccess. Nert I lookforwardtoseeingyounextMonday. Thegoodswillbereadyfordeliverynextweek. Until I willbeattheofficeuntilI p.m.tonight. l'mgoingto staywiththecompanyuntilSeptemher.
- 93. Prepositions of Time ln Canyouconfirm.adeliverydateinJuly? Ileftthecompanyin2003. ln (the)summer,saleswentupsubstantially. JohnSmithis retiringin 2007. At Areyouavailableat2 o'clocktomorrow? Thecompanywillbe closedat Christmas. Theofficeis openatthe weekend. 0n I lookforwardtomeetingyouon Tuesday. Wewill deliverthegoodsonFriday17May. By ThecasesshouldarrivebyMonday. Theminuteswillbereadyby Tuesdaylunchtime. (Byrefersto a deadline/ From Therewill bea meetingin theconferenceroomfrom2 to5p.m. Iwas in Berlinfrom4thto&thJuly. BTtr|r'{moryn ffirurmr Britiah American Jutythethird,twothousandandoee |il";ffil, thousandone 10/07/03(lfth JulyZNE) tW7/03(0ctober7thZffEl " HOTE:AmbricanEnglishstyleismonth/day/year ThecampanywillbeclosedatDhristinas. Thecornpanywillbe clasedonChristnas. NOTE:IntheUSonlytlecember25thisa holiday :il* :ilillffitr:H;rtr;?s ib'|'nsef' Theofficeis openat theweekend. The officeis apenon theweeketncl.
- 94. Abbrevlatlons Some common abbreviationsused in emails. a.m. approx. ASAP Attn cc c0. CV dept. e.g. ETA etc. FAO FYI govt. i.e. lnc. Ltd N.B. pcs p.m. pp* PS qty re. ref. RSVP tba tbc beforemidday(antemeridieml,e.9.9:00a.m. approximately assoonaspossible Fortheattentionof copyto c0mpany curriculumvitae department forexample(exempliigratia) estimatedtimeofarrival etcetera Fortheattentionof(FAOisnotusedinAmericanEnglish) Foryourinformation government thatis(idest) Incorporated Limited Pleasenote(Notabene) pieces aftermidday(postmeridiem) onbehalfof(perpro) Postscript quantity regarding reference Pfeasereplvfi1pondezs'ilvousplait) tobeadvised/tobeagreed tobeconfirmed * ppisnotusedinAmericanEnglish.Whenyousignadocumentonbehalfofanotherperson, youcanwritetheperson'snamefollowedbyyourinitials.