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Organizational Development Project


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These are my power point slides from the group presentation

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Organizational Development Project

  1. 1. The Garden Depot Presented by Razzmatazz Consulting Group
  2. 2. Agenda <ul><li>Issues with the Garden Depot </li></ul><ul><li>SWOT analysis </li></ul><ul><li>General recommendations </li></ul><ul><li>Alternative 1&2 </li></ul><ul><li>Selection of alternative </li></ul><ul><li>Timeline implementation </li></ul><ul><li>Contingencies </li></ul><ul><li>Q and A </li></ul>
  3. 3. Issues to be addressed <ul><li>Lack of standardized hiring practices and performance standards </li></ul><ul><li>Managerial underperformance </li></ul><ul><li>Poor inventory control </li></ul><ul><ul><li>Under pricing </li></ul></ul><ul><li>Can not meet demand, can not meet profit potential </li></ul><ul><li>Ms. Bowman is overworked </li></ul><ul><ul><li>Senior management hands off management style </li></ul></ul><ul><li>Recent brand damage </li></ul>
  4. 4. SWOT analysis
  5. 5. General “Sound Suggestions” <ul><li>* </li></ul><ul><li>Provide managerial training for Mr. Sinclair </li></ul><ul><ul><li>Managerial hiring based on experience and aptitude </li></ul></ul><ul><li>Create specific job descriptions </li></ul><ul><li>Not only a quote, but also a time estimates </li></ul><ul><li>Customer signature and random service quality calls to customers </li></ul><ul><li>Performance standards for customer service </li></ul><ul><li>King and Sampson need to inspect the ground level operations </li></ul>
  6. 6. “ Shuffle the Deck” alternative <ul><li>Ms. Jenkins: cross-train & ready for possible future promotion </li></ul><ul><li>Mr. Sinclair: learn the product and material costs, invoicing skills management, under the supervision of Mr. Sampson.  </li></ul><ul><li>After a few months of training, Mr. Sinclair will return to previous post </li></ul><ul><li>To reduce shrink, Mr. Sinclair should sign for all material used </li></ul><ul><li>CONS </li></ul><ul><li>Possible blowback from Ms. Jenkins </li></ul><ul><li>Possible blowback from Mr. King, Mr. Sinclair </li></ul><ul><li>Possible blowback from Mr. Sampson and his retail staff </li></ul><ul><li>Possible reduction performance of Garden Depot retail stores </li></ul>Temporarily switch Mr. Sinclair to manage the retail store and Ms. Jenkins to manage the landscaping PROS Improved customer service Improved inventory control Improved job quoting skills
  7. 7. Alternative’s “X’s and O’s”
  8. 8. “ Sign on the dotted line” alternative <ul><li>Restructure the company so that its landscaping division contracts out all landscaping work to independent contractors </li></ul><ul><ul><li>CONS </li></ul></ul><ul><ul><li>Possible reduction in profit margins, as contractors are paid more that staff </li></ul></ul><ul><ul><li>Mr. King and Mr. Sampson may see this as downsizing </li></ul></ul><ul><ul><li>Mr. Sinclair may see this as demotion </li></ul></ul><ul><ul><li>PROS </li></ul></ul><ul><ul><li>Mr. Sinclair to perform the job he is experienced in: that of the dispatcher </li></ul></ul><ul><ul><li>Require contractors to buy equipment from Garden Depot </li></ul></ul><ul><ul><li>Increased revenue from items sold in retail, as well as portion of contract revenues </li></ul></ul><ul><ul><li>Contractors quote the customers </li></ul></ul><ul><ul><li>Reduced payroll costs, no benefits or payroll taxes for contractors </li></ul></ul><ul><ul><li>Supply of landscaping service more flexible </li></ul></ul><ul><ul><li>Standards of service/damages in contract </li></ul></ul>
  9. 9. Alternative’s “X’s and O’s”
  10. 10. Timeline for Implementation
  11. 11. Contingencies <ul><li>If we can not find contractors - hire students on contracts </li></ul><ul><li>If contractors are not up to par – terminate contract </li></ul><ul><li>If alternative 2 does not meet the timeline - extend the timeline </li></ul><ul><li>If alternative 2 doesn't work - alternative 1 is the back up </li></ul>
  12. 12. Questions and Answers