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Workshop section i v 2_0_ss

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Section I introduces the Workshop and describes how users can best use each Workshop section to learn about profitability improvement. Who in your organization would most likely benefit from attending the Workshop and why they should attend are discussed here.

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Workshop section i v 2_0_ss

  1. 1. Fixing TheLeaksSM A Workshop On Improving Business Profitability Copyright @ 2014, Ron Ryan & Associates, LLC 1
  2. 2. To your customers, your organization is a series of flows - Copyright @ 2014, Ron Ryan & Associates, LLC 2
  3. 3. Including your web site - Copyright @ 2014, Ron Ryan & Associates, LLC 3
  4. 4. …telephone… Copyright @ 2014, Ron Ryan & Associates, LLC 4
  5. 5. …and retail locations… Copyright @ 2014, Ron Ryan & Associates, LLC 5
  6. 6. What small problems get in the way of a purchase? Copyright @ 2014, Ron Ryan & Associates, LLC 6
  7. 7. What makes your customers mad? Copyright @ 2014, Ron Ryan & Associates, LLC 7
  8. 8. Waiting on hold? Copyright @ 2014, Ron Ryan & Associates, LLC 8
  9. 9. Struggling with your web site? Copyright @ 2014, Ron Ryan & Associates, LLC 9
  10. 10. Confused by your store layout? Copyright @ 2014, Ron Ryan & Associates, LLC 10
  11. 11. Or your merchandising? Copyright @ 2014, Ron Ryan & Associates, LLC 11
  12. 12. The Truth About Business. “Business is a series of flows. As Managers, then, we are all plumbers. Some of us deal with big leaks, others deal with small ones, and still others design and lay new pipes. But in the end, we’re plumbers whose pipes carry customers, information, and money.” Copyright @ 2014, Ron Ryan & Associates, LLC 12
  13. 13. I. Who can benefit from fixing customer ‘leaks’? II. What are the benefits from fixing leaks? III. Where can you find the leaks? IV. How can you get started? Copyright @ 2014, Ron Ryan & Associates, LLC 13
  14. 14. Section I “Slump? I ain't in no slump... I just ain't hitting.” - Yogi Berra Copyright @ 2014, Ron Ryan & Associates, LLC 14
  15. 15. Quick Quiz  Do you own your own business?  Are you the Executive Director of a not-for- profit or the CEO, COO, or CFO of a business?  Have you recently taken on a promotion?  Is your boss asking what have you done for me lately? Who Can Benefit? Copyright @ 2014, Ron Ryan & Associates, LLC 15
  16. 16. Quick Quiz  Do you own your own business?  Are you the Executive Director of a not-for- profit or the CEO, COO, or CFO of a business?  Have you recently taken on a promotion?  Is your boss asking what have you done for me lately? Who Can Benefit? No matter what size of business or nonprofit, the leaks in your processes will define your organization and its bottom line. Copyright @ 2014, Ron Ryan & Associates, LLC 16
  17. 17. Are You Acquiring, Converting And Keeping Customers As Effectively As You Would Like? Copyright @ 2014, Ron Ryan & Associates, LLC 17

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