Customer Service Initiatives (Csi Taters)

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Customer Service Initiatives - 911

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AGENDA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Taskforce ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Introducing CSI ,[object Object],[object Object]

Some people never do anything to help, but are gifted at finding fault with the way others do the work. They are called…………… ,[object Object]

“ Some people are very bossy and like to tell others what to do, but don’t want to soil their own hands. They are called ……. ,[object Object]

Some people are always looking to cause problems by asking others to agree with them. It is too hot or too cold, too sour or too sweet. These people are called …………….. ,[object Object]

There are those who say they will help, but somehow just never get around to actually doing the promised help. These people are called………… ,[object Object]

Some people can put up a front and pretend to be something they are not. They are called…………… ,[object Object]

Then there are those who love others and do what they say they will. They are always prepared to stop whatever they are doing and lend a helping hand. They bring real sunshine into the lives of others. We call them…………….. ,[object Object]

Customer Service Program WIIFM – Now is the time to ID, clarify and chip away Got attention – ID Business Case for CSI CSI Kickoff CS Week “ Big” CustomerService Week Customer Service Week Future 2010 2009 2008 Pre 2008

Employee Survey ,[object Object],[object Object],[object Object],[object Object]

Employee Survey ,[object Object],[object Object]

CSI Objectives ,[object Object],[object Object],[object Object],[object Object]

WIG’s Goals Achieved with Excellence 20 4-10 2-3 Goals

WIG’s 0 1-2 2-3 Goals Achieved with Excellence 20 4-10 2-3 Goals

CSI Objectives ,[object Object],[object Object],[object Object]

CSI Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object]

CSI Objectives (Cont) ,[object Object],[object Object],[object Object],[object Object]

Thought Provocation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

We need something from you ,[object Object],[object Object],[object Object]

The Power of Connection ,[object Object],[object Object],[object Object]

Assignment ,[object Object],[object Object],[object Object],[object Object],[object Object]

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