1. Media Release For Immediate Release
Philly311 Receives 2015 Digital Government Achievement Award
Philadelphia, PA., September 7, 2015 – Philly311 has been recognized by e.Republic’s Center
for Digital Government as a winner of the 2015 Digital Government Achievement Award in the
government-to-citizen, local government category for the Customer Relationship Management
solution that launched publicly February 2015.
The Digital Government Achievement Awards (DGAA) highlights outstanding agency and
department websites and apps. These awards by the Center for Digital Government are presented
in eight categories. 2015 DGAA winners include Philly311, New Zealand’s website for small
businesses, and U.S. Department of Transportation’s pre-employment screening program for
motor carriers.
“At Philly311, we aim to interact with and serve our citizens through an omni-channel system
that allows our customers to access city services and information anytime and anywhere they
choose,” said Rosetta Carrington Lue, Chief Customer Service Officer for the City of
Philadelphia. “Philly311 helps secure Philadelphia as a welcoming, responsive, and connected
city. That is why we are proud to be recognized in the government-to-citizen category by the
Center for Digital Government for the versatility of functionality and programming in our
contact center.”
The Center for Digital Government is a national research and advisory institute focused on
technology policy and best practices in state and local government. The Center is a division of
e.Republic, the nation’s only media and research company focused exclusively on state and local
government and education. www.erepublic.com
“These winners are recognized for responsive and mobile-first design, open government, open
data, improved transparency and integration with social media,” said Todd Sander, Executive
Director of the Center for Digital Government. “Congratulations to the awardees for their
impressive work to make government more accessible and responsive to citizens.”
View the complete list of Digital Government Achievement Awards and Best of the Web
awardees here.
###
About Philly311 | http://www.phila.gov/311/

2. Philly311 is the City of Philadelphia government’s centralized non-emergency Contact Center
that is accessible to all residents, businesses and visitors. Philly311 serves as the gateway to City
government information and requests for services.
Follow Philly311 on social media: @Philly311 and www.facebook.com/philly311
Contact:
Gabriela Raczka
Director of Communications for Customer Service
Office of the Managing Director
City of Philadelphia
Cell: 267-239-1308