This presentation provides tips for better communication using email. It was originally used to train students on a college campus but can be easily reworked for professionals.

1. Presented
by
Rosann
Santos-­‐Ellio3
Founder
of
La8nas
in
Higher
Educa8on

2. Why
do
we
need
email
e.que1e?
• Professionalism
• Efficiency
• Protec.on
from
liability
• Maintaining
your
rela.onships
(professional
or
personal)

3. Social
Media
• Expecta.ons
of
privacy
are
unrealis.c
• Poten.al
Employers
• Rela.onships

4. Email
Dos
and
Don’ts
Do
Don’t
RosannSantos@hotmail.com
SexyLady1@hotmail.com
Rellio1@yahoo.com
KickAssJock@yahoo.com
Rosann@gmail.com
ILoveMyCats@gmail.com
Dear
Hey
Signature
No
Signature
Say
Please
and
Thank
You
Use
text
abbrevia.ons
Use
Spell
Check
Leave
misspelled
words
–
no
excuse
today
Use
the
subject
line
Leave
the
subject
line
blank

5. Other
Tips
for
Sending
a
Good
Email
• Stay
above
the
fold
• Use
Bulleted
or
Numbered
Lists
• Brief
and
clear
• Never
send
an
email
when
you
are
upset
• Use
the
Dra[
feature/Don’t
fill
in
the
To:
• Can
you
stand
behind
what
you
are
wri.ng
in
a
face-­‐to-­‐face
encounter?

6. Other
Tips,
cont.
• Remember
the
Golden
Rule
–
Do
unto
others…
• Assume
Goodwill
but
don’t
assume
people
will
get
your
humor
or
understand
your
sarcasm!
• Protect
people’s
privacy
(use
bcc
or
delete
the
original
thread)
• Answer
in
a
.mely
fashion
• Be
careful
what
you
forward
(chain
le1ers,
spam,
unsolicited
adver.sements,
the
thread
of
the
convo,
etc.)
• Who
owns
the
email/email
address?

7. What’s
Wrong
with
this
Picture?
From:
Name
Withheld
to
Protect
the
not-­‐so
innocent
Date:
Thursday,
July
10,
2014
at
2:54
PM
To:
Rosann
Santos-­‐Ellio1
<rsantos-­‐ellio1@jjay.cuny.edu>
Subject:
Job
Opportunity
Hi,
my
friend
passed
on
this
email
to
me
where
there
was
a
job
opening.
Although
I
am
not
sure
if
I
meet
all
requirements,
hopefully
my
resume
can
be
passed
to
other
available
opportuni.es
that
fits.
Thanks
again,
Name
withheld
to
protect
the
not-­‐so-­‐innocent

8. What’s
wrong
with
this
picture?
Hello
Rosann,
I'd
like
to
ask
you
on
behalf
of
quite
a
few
students
as
to
why
there
is
not
a
system
in
place
where
those
students
that
do
not
go
to
graduate
salute
to
pick
up
.ckets,
can
then
be
disbursed
a[er
on
a
day
of
your
choosing
to
gradua.ng
students
that
do
want
them
on
a
first
come
first
serve
basis?
Instead
of
the
ones
that
do
want
extra
.ckets
to
hunt
down
random
students
to
ask
for
their
.ckets?
I
think
this
would
be
a
great
idea!
Sincerely,

9. Teachable
Moments
Name
,
I
emailed
the
group
in
response
to
your
email,
but
I
also
wanted
to
respond
to
you
individually.
Your
email
is
unclear
because
it
is
not
wri1en
in
good
grammar.
I
only
tell
you
this
so
that
you
can
think
about
this
for
future
communica.ons
with
other
employers
and
administrators
on
campus.
Always
edit
your
emails
and
read
them
out
loud
to
yourself.
You
will
hear
what
is
incorrect
and
it
will
help
you
make
the
sentences
clearer
and
more
concise.
I
hope
this
informa.on
can
be
helpful
to
you
as
you
con.nue
to
be
the
good
leader
I
know
you
are.
Communica.on
in
wri.ng
is
just
as
important
as
verbal
communica.on
and
I
want
you
(and
all
the
peers)
to
be
excellent
like
I
know
you
can
be.
So
definitely
please
rewrite
and
resend
the
email
below
to
me
and
I
will
respond
accordingly
if
I
did
misunderstand
anything.
Thanks
Rosann

10. Resources
• h1p://.memanagementninja.com/
2013/12/7-­‐bad-­‐emails-­‐you-­‐need-­‐to-­‐avoid-­‐
sending/
• h1ps://prezi.com/4pl72lmlw5r/examples-­‐of-­‐
poor-­‐emails/

11. Tex.ng
• Formal
vs.
Informal
• What
may
or
may
not
be
appropriate
• Know
when
to
say
when
and
pick
up
the
phone
• Never
send
a
text
when
you
are
upset
• Always
double
check
that
you
are
sending
the
text
to
the
right
person

12. Wri.ng
• S.ll
an
important
skill
• You
vs
U
• LOL,
LMAO,
ROTFLMAO
• Emo.cons
–
Know
when
it’s
appropriate
• Sentences
and
Punctua.on
• First
Impressions
(55,
35,
10)

13. Let’s
Talk
• Ques.ons
• Comments
• Feedback

14. CONTACT
ME
AT
ROSANN517@GMAIL.COM
@ROSANN517;
@HIGHEREDLATINAS