Here is my point of view on Watson Products and a quick description of each of them

1. Ronan Bourlier
<ronan.bourlier@fr.ibm.com>
Watson Products
(Services, Solutions, Studio)

2. Watson Services

3. 3
Watson Services
AI Assistant
Watson Assistant
Knowledge
Discovery
Natural Language
Understanding
Knowledge Studio
Vision
Visual Recognition
Speech
Speech to Text
Text to Speech
Language
Language
Translator
Natural Language
Classifier
Empathy
Personality Insight
Tone Analyzer
https://www.ibm.com/watson/products-services/

4. - Extensive use of API
- Configuration GUI for some tools
- Play with the tools, many docs and hands on
- https://ibmcloud-watson-day.mybluemix.net/
- Regular evolutions of tools
- Configuration, training
4
Watson commons

5. - To create « chatbot » but it’s not a chatbot
- Same Conversation engine for many
chats (Slack, Messenger, Web, …)
- Use through API or channels
- Configuration through GUI
- New Skills and Assistants
- Can be used for voice chat with
Watson Speech
5
Watson Assistant (WA)

6. - Core of Language understanding
- Analyze sentences and extract informations
- Entities : cars, trees, …
- Relationship in between entities : is part of, depends on, …
- Keywords : detect keywords in the text
- Semantic roles : subject, verb, …
- Standard Context
- Can be improved by WKS
- Pure API
- https://natural-language-understanding-demo.ng.bluemix.net
6
Watson Natural Language Understanding (NLU)

7. - Create a new topology for a new context
- Specific entities
- Specific links
- Intensive configuration with 100+ documents to anotate
- No training, configuration can be used for many projects
- http://knowledge-studio-demo.ng.bluemix.net
7
Watson Knowledge Studio (WKS)

8. - Analyze document with NLU
- Ingest and Index documents in WDS
- Base of IBM W3 Watson search
- Can be improved with WKS
- Understand 4 types of documents (HTML,
PDF, Word, JSON)
8
Watson Discovery Service (WDS)
- Capabilities
- Smart Document Understanding
- Training
- Document Segmentation
- Conversion / Enrichment / Normalization
- Keywords, Sentiments, Concept, Entities,
Categories, Semantic Role, Emotion
- Query Language / Natural Language
- Passage Retrieval
- https://discovery-news-demo.ng.bluemix.net

9. - Speech To Text (STT) : Transcript Speech into Text
- Text To Speech (TTS) : Speak out a written Text
- Ongoing improvement in French
- Can be improve by client
- Pure API
- Demos
- STT : https://speech-to-text-demo.ng.bluemix.net
- TTS : https://text-to-speech-demo.ng.bluemix.net
9
Speech

10. - Personality Insight : Predict personality characteristics, needs and values
through written text.
- https://personality-insights-demo.ng.bluemix.net/
- Tone Analyzer:Understand emotions and communication style in text.
- Tones : anger, joy, fear, sadness, analytical, confidence, dare
- Point out what part of text triggers a tone
- https://tone-analyzer-demo.ng.bluemix.net
- Pure API
10
Empathy

11. - Detect entities in images
- Can detect many entities
- Training for new entities
- Pretrained models
- Face
- Food
- Explicit
- https://www.ibm.com/watson/services/visual-recognition/demo/#demo
11
Visual Recognition

12. - Language Translator : Translate from one language to another
- Using custom model
- Document translation (beta)
- https://www.ibm.com/watson/services/language-translator/#demo
- Natural Language Classifier : Detect intentions used in sentence
- Multi-lingual support
- Training
- https://natural-language-classifier-demo.ng.bluemix.net
- Pure API
12
Language

13. Watson Business Solutions

14. 14
Watson Business Solutions
Voice of the Customer
Improve management of customer feedback
Customer Care Virtual Agent
Help Customer Services Agents
Expert Assist
Find the right information for your client professionals
Compliance Assist
Ensure you comply with all rules and laws

15. • Fully functional, foundational production applications that use 1 or more
Watson APIs
• Built around specific, repeatable use cases
• Configurable and trainable using customer’s data in four weeks
• Owned by the client at the end of an engagement
• Intended to be sold quickly with a set scope
• Able to be leveraged in custom solutions
• An IBM Do it for me Services engagement, not a Product
15
Watson Business Solutions

16. • Customer complaints analyzes
• Watson Discovery and Knowledge Studio
• https://wbs-voice-of-the-customer.mybluemix.net
16
Voice of the Customer
Voice of the Customer
Improve management of customer feedback

17. • Chatbot with customer for advice on credit card abroad
• Watson Assistant and Discovery
• https://ccva-abc-bank.mybluemix.net/
17
Customer Care Virtual Agent
Customer Care Virtual Agent
Help Customer Services Agents

18. • Help expert answering client questions
• Watson Assistant, Discovery and Knowledge Studio
• Better demo with expert assist « listening » to the dialog and bringing up
information
• https://ccva-abc-bank.mybluemix.net/
18
Expert Assist
Expert Assist
Find the right information for your client professionals

19. • Help companies maintaining legal compliance in their documents
• Watson Compare and Comply (Watson Discovery Service with Element
Classification)
• https://compliance-assist-prod.us-
south.containers.mybluemix.net/collections
19
Compliance Assist
Compliance Assist
Ensure you comply with all rules and laws

20. Watson Studio

21. 21
Watson Studio and Data Management
Data
Watson Studio
Watson Machine Learning
Watson Knowledge Catalog
Watson OpenScale
https://www.ibm.com/watson/products-services/

22. - Studio GUI to use common tools
- Jupyter Notebooks for model development
- Data preparation and exploration
- Workflow to manage projects
- Templates
22
Watson Studio

23. - Machine Learning and Deep Learning
- Run Models
- Integrated with Watson Studio
- Machine Learning Accelerator with Power Systems (PowerAI)
23
Watson Machine Learning

24. - Connect to all datasource in enterprise
- Structured and Unstructured
- SQL / NoSQL
- …
- Integrated with Watson Studio
- Helps
24
Watson Knowledge Catalog

25. - Give trust and transparency on how models work
- Explain how results are found
- Improve models
- Bias detection
25
Watson Openscale

26. To conclude

27. - Complexity in Data !!!
- Training and testing
- Preprocessing
- Security, data masking
- Continuous Relevancy training
- Understand Data and process
- Subject Matter Experts (SME)
27
Importance of Data management

28. - IBM Cloud
- Public
- Dedicated
- IBM Cloud Private for Data (ICP4D)
- On Premise
- Other clouds
- Watson Studio Desktop
- On your laptop !
28
Where can you find Watson ? Everywhere !

29. - Start for Free in IBM Cloud !
- Free account, no credit card
- Lite plan unlimited in time
- Plenty of documentation and labs
- Docs : https://cloud.ibm.com/developer/watson/documentation
- Starter Kits : https://www.ibm.com/watson/developer-resources/
- Huge list of projects in https://developer.ibm.com
- Some hands on: https://ibmcloud-watson-day.mybluemix.net/
29
How to start with Watson ?

30. - Data are key for success of projects
- Watson Services are simple to use
- Watson Studio for more complex cases
- Watson Everywhere (IBM Clouds, Clouds, Local)
- Start Free
30
Key take aways

31. 31
Group Name / DOC ID / May 23-25, 2018 / © 2018 IBM Corporation