SlideShare uma empresa Scribd logo

Construindo URA e Sistemas de Call Center com Asterisk

•Transferir como PPT, PDF•
•
Rodrigo R Passos
Rodrigo R Passos

Orientar desenvolvedores sobre a utilização do Asterisk para desempenhar o papel de uma URA com programação avançada. Estabelecer uma infra-estrutura para empresas que precisam de um sistema de Contact/Call Center Prover conhecimento para empresas que querem partir para o desenvolvimento de uma solução de Contact/Call Center baseado em Asterisk

TecnologiaNegócios
1 de 62
Rodrigo Ricardo Passos Construindo URA e Sistemas de Call Center com Asterisk www.encontrovoipcenter.com.br
Apresentação ,[object Object],[object Object],[object Object]
Objetivos ,[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Asterisk AEL ,[object Object],[object Object],[object Object]
Asterisk AEL ,[object Object],[object Object],[object Object],[object Object],[object Object]
Asterisk AEL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Asterisk AEL
Asterisk AEL
Asterisk AEL
Elaborando o Projeto URA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elaborando o Projeto URA
Elaborando o Projeto URA
Elaborando o Projeto URA
Elaborando o Projeto URA
Elaborando o Projeto URA
Elaborando o Projeto URA
Desenvolvimento de URA ,[object Object],[object Object],[object Object]
Desenvolvimento de URA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento de URA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Implementação do Projeto URA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elaborando o Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elaborando o Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elaborando o Projeto Contact/Call Center
Elaborando o Projeto Contact/Call Center O resultado, segundo Charles Darwin!!! A empresa O Cliente
Elaborando o Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elaborando o Projeto Contact/Call Center
Elaborando o Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object]
Elaborando o Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elaborando o Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elaborando o Projeto Contact/Call Center
Elaborando o Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elaborando o Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elaborando o Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Desenvolvimento do Projeto Contact/Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Segmentos de mercado Open Source com Asterisk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
???? PERGUNTAS ???? ,[object Object]
Empresa ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Recomendados

Manual do call center Elastix Português
Manual do call center Elastix PortuguêsManual do call center Elastix Português
Manual do call center Elastix PortuguêsAnderson Gouveia
 
AWS Black Belt Techシリーズ リザーブドインスタンス & スポットインスタンス
AWS Black Belt Techシリーズ リザーブドインスタンス & スポットインスタンスAWS Black Belt Techシリーズ リザーブドインスタンス & スポットインスタンス
AWS Black Belt Techシリーズ リザーブドインスタンス & スポットインスタンスAmazon Web Services Japan
 
Full-Stack Observability for IoT Event Stream Data Processing at Penske
Full-Stack Observability for IoT Event Stream Data Processing at PenskeFull-Stack Observability for IoT Event Stream Data Processing at Penske
Full-Stack Observability for IoT Event Stream Data Processing at PenskeVMware Tanzu
 
Migración de máquinas virtuales y recuperación ante desastres en AWS
Migración de máquinas virtuales y recuperación ante desastres en AWSMigración de máquinas virtuales y recuperación ante desastres en AWS
Migración de máquinas virtuales y recuperación ante desastres en AWSAmazon Web Services LATAM
 
JAWS-UG 情シス支部の皆様向け Amazon Elastic File System (Amazon EFS)
JAWS-UG 情シス支部の皆様向け Amazon Elastic File System (Amazon EFS)JAWS-UG 情シス支部の皆様向け Amazon Elastic File System (Amazon EFS)
JAWS-UG 情シス支部の皆様向け Amazon Elastic File System (Amazon EFS)Amazon Web Services Japan
 
Developing with SharePoint Framework (SPFx) on-premises
Developing with SharePoint Framework (SPFx) on-premisesDeveloping with SharePoint Framework (SPFx) on-premises
Developing with SharePoint Framework (SPFx) on-premisesDragan Panjkov
 
サーバーレスアーキテクチャのすすめ（公開版）
サーバーレスアーキテクチャのすすめ（公開版）サーバーレスアーキテクチャのすすめ（公開版）
サーバーレスアーキテクチャのすすめ（公開版）Keisuke Kadoyama
 
Software Asset Management Datasheet
Software Asset Management DatasheetSoftware Asset Management Datasheet
Software Asset Management DatasheetJade Global
 

Recomendados

Manual do call center Elastix Português
Manual do call center Elastix PortuguêsManual do call center Elastix Português
Manual do call center Elastix PortuguêsAnderson Gouveia
 
AWS Black Belt Techシリーズ リザーブドインスタンス & スポットインスタンス
AWS Black Belt Techシリーズ リザーブドインスタンス & スポットインスタンスAWS Black Belt Techシリーズ リザーブドインスタンス & スポットインスタンス
AWS Black Belt Techシリーズ リザーブドインスタンス & スポットインスタンスAmazon Web Services Japan
 
Full-Stack Observability for IoT Event Stream Data Processing at Penske
Full-Stack Observability for IoT Event Stream Data Processing at PenskeFull-Stack Observability for IoT Event Stream Data Processing at Penske
Full-Stack Observability for IoT Event Stream Data Processing at PenskeVMware Tanzu
 
Migración de máquinas virtuales y recuperación ante desastres en AWS
Migración de máquinas virtuales y recuperación ante desastres en AWSMigración de máquinas virtuales y recuperación ante desastres en AWS
Migración de máquinas virtuales y recuperación ante desastres en AWSAmazon Web Services LATAM
 
JAWS-UG 情シス支部の皆様向け Amazon Elastic File System (Amazon EFS)
JAWS-UG 情シス支部の皆様向け Amazon Elastic File System (Amazon EFS)JAWS-UG 情シス支部の皆様向け Amazon Elastic File System (Amazon EFS)
JAWS-UG 情シス支部の皆様向け Amazon Elastic File System (Amazon EFS)Amazon Web Services Japan
 
Developing with SharePoint Framework (SPFx) on-premises
Developing with SharePoint Framework (SPFx) on-premisesDeveloping with SharePoint Framework (SPFx) on-premises
Developing with SharePoint Framework (SPFx) on-premisesDragan Panjkov
 
サーバーレスアーキテクチャのすすめ（公開版）
サーバーレスアーキテクチャのすすめ（公開版）サーバーレスアーキテクチャのすすめ（公開版）
サーバーレスアーキテクチャのすすめ（公開版）Keisuke Kadoyama
 
Software Asset Management Datasheet
Software Asset Management DatasheetSoftware Asset Management Datasheet
Software Asset Management DatasheetJade Global
 
Amazon GameLift FlexMatch
Amazon GameLift FlexMatchAmazon GameLift FlexMatch
Amazon GameLift FlexMatchAmazon Web Services Japan
 
[CTO Night & Day 2019] AWS で構築するデータレイク基盤と amazon.com での導入事例 #ctonight
[CTO Night & Day 2019] AWS で構築するデータレイク基盤と amazon.com での導入事例 #ctonight[CTO Night & Day 2019] AWS で構築するデータレイク基盤と amazon.com での導入事例 #ctonight
[CTO Night & Day 2019] AWS で構築するデータレイク基盤と amazon.com での導入事例 #ctonightAmazon Web Services Japan
 
How to Get Your Organizations To Start Using Microsoft Teams
How to Get Your Organizations To Start Using Microsoft TeamsHow to Get Your Organizations To Start Using Microsoft Teams
How to Get Your Organizations To Start Using Microsoft TeamsDux Raymond Sy
 
20211209 Ops-JAWS Re invent2021re-cap-cloud operations
20211209 Ops-JAWS Re invent2021re-cap-cloud operations20211209 Ops-JAWS Re invent2021re-cap-cloud operations
20211209 Ops-JAWS Re invent2021re-cap-cloud operationsAmazon Web Services Japan
 
Microsoft Endpoint Manager Tenant Attach のご紹介
Microsoft Endpoint Manager Tenant Attach のご紹介Microsoft Endpoint Manager Tenant Attach のご紹介
Microsoft Endpoint Manager Tenant Attach のご紹介Yutaro Tamai
 
Creating an Operating Model to enable a high frequency organization
Creating an Operating Model to enable a high frequency organizationCreating an Operating Model to enable a high frequency organization
Creating an Operating Model to enable a high frequency organizationTom Laszewski
 
Building a Center of Excellence for your Salesforce crm team
Building a Center of Excellence for your Salesforce crm teamBuilding a Center of Excellence for your Salesforce crm team
Building a Center of Excellence for your Salesforce crm teamBuyan Thyagarajan
 
API Strategy Evolution at Netflix
API Strategy Evolution at NetflixAPI Strategy Evolution at Netflix
API Strategy Evolution at NetflixMichael Hart
 
Uma - sign off document.pptx (2).pdf
Uma - sign off document.pptx (2).pdfUma - sign off document.pptx (2).pdf
Uma - sign off document.pptx (2).pdfpraful76
 
Azure role based access control (rbac)
Azure role based access control (rbac)Azure role based access control (rbac)
Azure role based access control (rbac)Srikanth Kappagantula
 
週末趣味のAWS Transit Gatewayでの経路制御
週末趣味のAWS Transit Gatewayでの経路制御週末趣味のAWS Transit Gatewayでの経路制御
週末趣味のAWS Transit Gatewayでの経路制御Namba Kazuo
 
What’s New in OpenText Content Suite 16
What’s New in OpenText Content Suite 16What’s New in OpenText Content Suite 16
What’s New in OpenText Content Suite 16OpenText
 
ACME and Let's Encrypt: HTTPS made easy
ACME and Let's Encrypt: HTTPS made easyACME and Let's Encrypt: HTTPS made easy
ACME and Let's Encrypt: HTTPS made easyGabriell Nascimento
 
웹 3.0 시대에서의 블록체인, 메타버스 및 대체불가 토큰(NFT) on AWS 사례 공유 [레벨 200] - 발표자: 이이구, CTO, ...
웹 3.0 시대에서의 블록체인, 메타버스 및 대체불가 토큰(NFT) on AWS 사례 공유 [레벨 200] - 발표자: 이이구, CTO, ...웹 3.0 시대에서의 블록체인, 메타버스 및 대체불가 토큰(NFT) on AWS 사례 공유 [레벨 200] - 발표자: 이이구, CTO, ...
웹 3.0 시대에서의 블록체인, 메타버스 및 대체불가 토큰(NFT) on AWS 사례 공유 [레벨 200] - 발표자: 이이구, CTO, ...Amazon Web Services Korea
 
20180704 AWS Black Belt Online Seminar Amazon Elastic File System (Amazon EFS...
20180704 AWS Black Belt Online Seminar Amazon Elastic File System (Amazon EFS...20180704 AWS Black Belt Online Seminar Amazon Elastic File System (Amazon EFS...
20180704 AWS Black Belt Online Seminar Amazon Elastic File System (Amazon EFS...Amazon Web Services Japan
 
パッケージソフトウェアを簡単にSaaS化！？既存の資産を使ったSaaS化手法のご紹介
パッケージソフトウェアを簡単にSaaS化！？既存の資産を使ったSaaS化手法のご紹介パッケージソフトウェアを簡単にSaaS化！？既存の資産を使ったSaaS化手法のご紹介
パッケージソフトウェアを簡単にSaaS化！？既存の資産を使ったSaaS化手法のご紹介Amazon Web Services Japan
 
Microsoft Teams Quick Start
Microsoft Teams Quick StartMicrosoft Teams Quick Start
Microsoft Teams Quick StartFrank Luong PMP,MBA
 
Real time data integration best practices and architecture
Real time data integration best practices and architectureReal time data integration best practices and architecture
Real time data integration best practices and architectureBui Kiet
 
Managed Services Presentation
Managed Services PresentationManaged Services Presentation
Managed Services PresentationIISGL
 
AWS Black Belt Tech シリーズ 2015 - AWS CloudFormation
AWS Black Belt Tech シリーズ 2015 - AWS CloudFormationAWS Black Belt Tech シリーズ 2015 - AWS CloudFormation
AWS Black Belt Tech シリーズ 2015 - AWS CloudFormationAmazon Web Services Japan
 
Elastix manual
Elastix manualElastix manual
Elastix manualAlexander Zapata
 
Elastix Call Center
Elastix Call CenterElastix Call Center
Elastix Call CenterPaloSanto Solutions
 

Mais conteúdo relacionado

Mais procurados

[CTO Night & Day 2019] AWS で構築するデータレイク基盤と amazon.com での導入事例 #ctonight
[CTO Night & Day 2019] AWS で構築するデータレイク基盤と amazon.com での導入事例 #ctonight[CTO Night & Day 2019] AWS で構築するデータレイク基盤と amazon.com での導入事例 #ctonight
[CTO Night & Day 2019] AWS で構築するデータレイク基盤と amazon.com での導入事例 #ctonightAmazon Web Services Japan
 
How to Get Your Organizations To Start Using Microsoft Teams
How to Get Your Organizations To Start Using Microsoft TeamsHow to Get Your Organizations To Start Using Microsoft Teams
How to Get Your Organizations To Start Using Microsoft TeamsDux Raymond Sy
 
20211209 Ops-JAWS Re invent2021re-cap-cloud operations
20211209 Ops-JAWS Re invent2021re-cap-cloud operations20211209 Ops-JAWS Re invent2021re-cap-cloud operations
20211209 Ops-JAWS Re invent2021re-cap-cloud operationsAmazon Web Services Japan
 
Microsoft Endpoint Manager Tenant Attach のご紹介
Microsoft Endpoint Manager Tenant Attach のご紹介Microsoft Endpoint Manager Tenant Attach のご紹介
Microsoft Endpoint Manager Tenant Attach のご紹介Yutaro Tamai
 
Creating an Operating Model to enable a high frequency organization
Creating an Operating Model to enable a high frequency organizationCreating an Operating Model to enable a high frequency organization
Creating an Operating Model to enable a high frequency organizationTom Laszewski
 
Building a Center of Excellence for your Salesforce crm team
Building a Center of Excellence for your Salesforce crm teamBuilding a Center of Excellence for your Salesforce crm team
Building a Center of Excellence for your Salesforce crm teamBuyan Thyagarajan
 
API Strategy Evolution at Netflix
API Strategy Evolution at NetflixAPI Strategy Evolution at Netflix
API Strategy Evolution at NetflixMichael Hart
 
Uma - sign off document.pptx (2).pdf
Uma - sign off document.pptx (2).pdfUma - sign off document.pptx (2).pdf
Uma - sign off document.pptx (2).pdfpraful76
 
Azure role based access control (rbac)
Azure role based access control (rbac)Azure role based access control (rbac)
Azure role based access control (rbac)Srikanth Kappagantula
 
週末趣味のAWS Transit Gatewayでの経路制御
週末趣味のAWS Transit Gatewayでの経路制御週末趣味のAWS Transit Gatewayでの経路制御
週末趣味のAWS Transit Gatewayでの経路制御Namba Kazuo
 
What’s New in OpenText Content Suite 16
What’s New in OpenText Content Suite 16What’s New in OpenText Content Suite 16
What’s New in OpenText Content Suite 16OpenText
 
ACME and Let's Encrypt: HTTPS made easy
ACME and Let's Encrypt: HTTPS made easyACME and Let's Encrypt: HTTPS made easy
ACME and Let's Encrypt: HTTPS made easyGabriell Nascimento
 
웹 3.0 시대에서의 블록체인, 메타버스 및 대체불가 토큰(NFT) on AWS 사례 공유 [레벨 200] - 발표자: 이이구, CTO, ...
웹 3.0 시대에서의 블록체인, 메타버스 및 대체불가 토큰(NFT) on AWS 사례 공유 [레벨 200] - 발표자: 이이구, CTO, ...웹 3.0 시대에서의 블록체인, 메타버스 및 대체불가 토큰(NFT) on AWS 사례 공유 [레벨 200] - 발표자: 이이구, CTO, ...
웹 3.0 시대에서의 블록체인, 메타버스 및 대체불가 토큰(NFT) on AWS 사례 공유 [레벨 200] - 발표자: 이이구, CTO, ...Amazon Web Services Korea
 
20180704 AWS Black Belt Online Seminar Amazon Elastic File System (Amazon EFS...
20180704 AWS Black Belt Online Seminar Amazon Elastic File System (Amazon EFS...20180704 AWS Black Belt Online Seminar Amazon Elastic File System (Amazon EFS...
20180704 AWS Black Belt Online Seminar Amazon Elastic File System (Amazon EFS...Amazon Web Services Japan
 
パッケージソフトウェアを簡単にSaaS化！？既存の資産を使ったSaaS化手法のご紹介
パッケージソフトウェアを簡単にSaaS化！？既存の資産を使ったSaaS化手法のご紹介パッケージソフトウェアを簡単にSaaS化！？既存の資産を使ったSaaS化手法のご紹介
パッケージソフトウェアを簡単にSaaS化！？既存の資産を使ったSaaS化手法のご紹介Amazon Web Services Japan
 
Real time data integration best practices and architecture
Real time data integration best practices and architectureReal time data integration best practices and architecture
Real time data integration best practices and architectureBui Kiet
 
Managed Services Presentation
Managed Services PresentationManaged Services Presentation
Managed Services PresentationIISGL
 
AWS Black Belt Tech シリーズ 2015 - AWS CloudFormation
AWS Black Belt Tech シリーズ 2015 - AWS CloudFormationAWS Black Belt Tech シリーズ 2015 - AWS CloudFormation
AWS Black Belt Tech シリーズ 2015 - AWS CloudFormationAmazon Web Services Japan
 

Mais procurados (20)

Amazon GameLift FlexMatch
Amazon GameLift FlexMatchAmazon GameLift FlexMatch
Amazon GameLift FlexMatch
 
[CTO Night & Day 2019] AWS で構築するデータレイク基盤と amazon.com での導入事例 #ctonight
[CTO Night & Day 2019] AWS で構築するデータレイク基盤と amazon.com での導入事例 #ctonight[CTO Night & Day 2019] AWS で構築するデータレイク基盤と amazon.com での導入事例 #ctonight
[CTO Night & Day 2019] AWS で構築するデータレイク基盤と amazon.com での導入事例 #ctonight
 
How to Get Your Organizations To Start Using Microsoft Teams
How to Get Your Organizations To Start Using Microsoft TeamsHow to Get Your Organizations To Start Using Microsoft Teams
How to Get Your Organizations To Start Using Microsoft Teams
 
20211209 Ops-JAWS Re invent2021re-cap-cloud operations
20211209 Ops-JAWS Re invent2021re-cap-cloud operations20211209 Ops-JAWS Re invent2021re-cap-cloud operations
20211209 Ops-JAWS Re invent2021re-cap-cloud operations
 
Microsoft Endpoint Manager Tenant Attach のご紹介
Microsoft Endpoint Manager Tenant Attach のご紹介Microsoft Endpoint Manager Tenant Attach のご紹介
Microsoft Endpoint Manager Tenant Attach のご紹介
 
Creating an Operating Model to enable a high frequency organization
Creating an Operating Model to enable a high frequency organizationCreating an Operating Model to enable a high frequency organization
Creating an Operating Model to enable a high frequency organization
 
Building a Center of Excellence for your Salesforce crm team
Building a Center of Excellence for your Salesforce crm teamBuilding a Center of Excellence for your Salesforce crm team
Building a Center of Excellence for your Salesforce crm team
 
API Strategy Evolution at Netflix
API Strategy Evolution at NetflixAPI Strategy Evolution at Netflix
API Strategy Evolution at Netflix
 
Uma - sign off document.pptx (2).pdf
Uma - sign off document.pptx (2).pdfUma - sign off document.pptx (2).pdf
Uma - sign off document.pptx (2).pdf
 
Azure role based access control (rbac)
Azure role based access control (rbac)Azure role based access control (rbac)
Azure role based access control (rbac)
 
週末趣味のAWS Transit Gatewayでの経路制御
週末趣味のAWS Transit Gatewayでの経路制御週末趣味のAWS Transit Gatewayでの経路制御
週末趣味のAWS Transit Gatewayでの経路制御
 
What’s New in OpenText Content Suite 16
What’s New in OpenText Content Suite 16What’s New in OpenText Content Suite 16
What’s New in OpenText Content Suite 16
 
ACME and Let's Encrypt: HTTPS made easy
ACME and Let's Encrypt: HTTPS made easyACME and Let's Encrypt: HTTPS made easy
ACME and Let's Encrypt: HTTPS made easy
 
웹 3.0 시대에서의 블록체인, 메타버스 및 대체불가 토큰(NFT) on AWS 사례 공유 [레벨 200] - 발표자: 이이구, CTO, ...
웹 3.0 시대에서의 블록체인, 메타버스 및 대체불가 토큰(NFT) on AWS 사례 공유 [레벨 200] - 발표자: 이이구, CTO, ...웹 3.0 시대에서의 블록체인, 메타버스 및 대체불가 토큰(NFT) on AWS 사례 공유 [레벨 200] - 발표자: 이이구, CTO, ...
웹 3.0 시대에서의 블록체인, 메타버스 및 대체불가 토큰(NFT) on AWS 사례 공유 [레벨 200] - 발표자: 이이구, CTO, ...
 
20180704 AWS Black Belt Online Seminar Amazon Elastic File System (Amazon EFS...
20180704 AWS Black Belt Online Seminar Amazon Elastic File System (Amazon EFS...20180704 AWS Black Belt Online Seminar Amazon Elastic File System (Amazon EFS...
20180704 AWS Black Belt Online Seminar Amazon Elastic File System (Amazon EFS...
 
パッケージソフトウェアを簡単にSaaS化！？既存の資産を使ったSaaS化手法のご紹介
パッケージソフトウェアを簡単にSaaS化！？既存の資産を使ったSaaS化手法のご紹介パッケージソフトウェアを簡単にSaaS化！？既存の資産を使ったSaaS化手法のご紹介
パッケージソフトウェアを簡単にSaaS化！？既存の資産を使ったSaaS化手法のご紹介
 
Microsoft Teams Quick Start
Microsoft Teams Quick StartMicrosoft Teams Quick Start
Microsoft Teams Quick Start
 
Real time data integration best practices and architecture
Real time data integration best practices and architectureReal time data integration best practices and architecture
Real time data integration best practices and architecture
 
Managed Services Presentation
Managed Services PresentationManaged Services Presentation
Managed Services Presentation
 
AWS Black Belt Tech シリーズ 2015 - AWS CloudFormation
AWS Black Belt Tech シリーズ 2015 - AWS CloudFormationAWS Black Belt Tech シリーズ 2015 - AWS CloudFormation
AWS Black Belt Tech シリーズ 2015 - AWS CloudFormation
 

Destaque

Modelo de cronograma_de_suporte_e_manutencao_de_redes_e_servidores_linux
Modelo de cronograma_de_suporte_e_manutencao_de_redes_e_servidores_linuxModelo de cronograma_de_suporte_e_manutencao_de_redes_e_servidores_linux
Modelo de cronograma_de_suporte_e_manutencao_de_redes_e_servidores_linuxVideo Aulas Linux e Mikrotik
 
Ura com atendimento eletrônico e consulta ao my sql por agi dialplan
Ura com atendimento eletrônico e consulta ao my sql por agi dialplanUra com atendimento eletrônico e consulta ao my sql por agi dialplan
Ura com atendimento eletrônico e consulta ao my sql por agi dialplanVideo Aulas Linux e Mikrotik
 
Construindo URA e Sistemas de Call Center com Asterisk
Construindo URA e Sistemas de Call Center com AsteriskConstruindo URA e Sistemas de Call Center com Asterisk
Construindo URA e Sistemas de Call Center com AsteriskRodrigo R Passos
 
Gestao call center_tcc_fgv_2009
Gestao call center_tcc_fgv_2009Gestao call center_tcc_fgv_2009
Gestao call center_tcc_fgv_2009Educadora
 
Introdução Sistemas Distribuidos
Introdução Sistemas DistribuidosIntrodução Sistemas Distribuidos
Introdução Sistemas Distribuidoselliando dias
 
Modelo de recibo_suporte_e_manutencao_de_redes_e_servidores_linux
Modelo de recibo_suporte_e_manutencao_de_redes_e_servidores_linuxModelo de recibo_suporte_e_manutencao_de_redes_e_servidores_linux
Modelo de recibo_suporte_e_manutencao_de_redes_e_servidores_linuxVideo Aulas Linux e Mikrotik
 
Presentacion Elastix
Presentacion ElastixPresentacion Elastix
Presentacion ElastixBarCamp Quito
 
Modelo de contrato_de_suporte_e_manutencao_de_redes_e_servidores_linux_para_e...
Modelo de contrato_de_suporte_e_manutencao_de_redes_e_servidores_linux_para_e...Modelo de contrato_de_suporte_e_manutencao_de_redes_e_servidores_linux_para_e...
Modelo de contrato_de_suporte_e_manutencao_de_redes_e_servidores_linux_para_e...Video Aulas Linux e Mikrotik
 
Sistema de ficheiros
Sistema de ficheirosSistema de ficheiros
Sistema de ficheirosATEC
 

Destaque (20)

Elastix manual
Elastix manualElastix manual
Elastix manual
 
Elastix Call Center
Elastix Call CenterElastix Call Center
Elastix Call Center
 
Call Center en Elastix
Call Center en ElastixCall Center en Elastix
Call Center en Elastix
 
Projeto URA
Projeto URAProjeto URA
Projeto URA
 
Configuracao do asterisk
Configuracao do asteriskConfiguracao do asterisk
Configuracao do asterisk
 
Modelo de cronograma_de_suporte_e_manutencao_de_redes_e_servidores_linux
Modelo de cronograma_de_suporte_e_manutencao_de_redes_e_servidores_linuxModelo de cronograma_de_suporte_e_manutencao_de_redes_e_servidores_linux
Modelo de cronograma_de_suporte_e_manutencao_de_redes_e_servidores_linux
 
Ura com atendimento eletrônico e consulta ao my sql por agi dialplan
Ura com atendimento eletrônico e consulta ao my sql por agi dialplanUra com atendimento eletrônico e consulta ao my sql por agi dialplan
Ura com atendimento eletrônico e consulta ao my sql por agi dialplan
 
Manual asterisk innova
Manual asterisk innovaManual asterisk innova
Manual asterisk innova
 
A igreja que eu quero ser
A igreja que eu quero serA igreja que eu quero ser
A igreja que eu quero ser
 
Construindo URA e Sistemas de Call Center com Asterisk
Construindo URA e Sistemas de Call Center com AsteriskConstruindo URA e Sistemas de Call Center com Asterisk
Construindo URA e Sistemas de Call Center com Asterisk
 
URA
URAURA
URA
 
Asterisk
AsteriskAsterisk
Asterisk
 
QoS e Asterisk
QoS e AsteriskQoS e Asterisk
QoS e Asterisk
 
Gestao call center_tcc_fgv_2009
Gestao call center_tcc_fgv_2009Gestao call center_tcc_fgv_2009
Gestao call center_tcc_fgv_2009
 
Introdução Sistemas Distribuidos
Introdução Sistemas DistribuidosIntrodução Sistemas Distribuidos
Introdução Sistemas Distribuidos
 
Modelo de recibo_suporte_e_manutencao_de_redes_e_servidores_linux
Modelo de recibo_suporte_e_manutencao_de_redes_e_servidores_linuxModelo de recibo_suporte_e_manutencao_de_redes_e_servidores_linux
Modelo de recibo_suporte_e_manutencao_de_redes_e_servidores_linux
 
Presentacion Elastix
Presentacion ElastixPresentacion Elastix
Presentacion Elastix
 
Modelo de contrato_de_suporte_e_manutencao_de_redes_e_servidores_linux_para_e...
Modelo de contrato_de_suporte_e_manutencao_de_redes_e_servidores_linux_para_e...Modelo de contrato_de_suporte_e_manutencao_de_redes_e_servidores_linux_para_e...
Modelo de contrato_de_suporte_e_manutencao_de_redes_e_servidores_linux_para_e...
 
Sistema de ficheiros
Sistema de ficheirosSistema de ficheiros
Sistema de ficheiros
 
Paso a paso Elastix y Virtual Box
Paso a paso Elastix y Virtual BoxPaso a paso Elastix y Virtual Box
Paso a paso Elastix y Virtual Box
 

Semelhante a Construindo URA e Sistemas de Call Center com Asterisk

Redes 1 - Sockets em C#
Redes 1 - Sockets em C#Redes 1 - Sockets em C#
Redes 1 - Sockets em C#Marcelo Charan
 
Seminario semi-final PETIC Dantech
Seminario semi-final PETIC DantechSeminario semi-final PETIC Dantech
Seminario semi-final PETIC Dantechursulacampos
 
Configurar tdm410 p-e-aex410p
Configurar tdm410 p-e-aex410pConfigurar tdm410 p-e-aex410p
Configurar tdm410 p-e-aex410pLojamundi
 
Você não deveria escrever uma API para isso
Você não deveria escrever uma API para issoVocê não deveria escrever uma API para isso
Você não deveria escrever uma API para issoJunior Conte
 
Redes - VoIP Asterisk
Redes - VoIP AsteriskRedes - VoIP Asterisk
Redes - VoIP AsteriskLuiz Arthur
 
Implementando, Administrando e Gerenciando o Microsoft Office Communications ...
Implementando, Administrando e Gerenciando o Microsoft Office Communications ...Implementando, Administrando e Gerenciando o Microsoft Office Communications ...
Implementando, Administrando e Gerenciando o Microsoft Office Communications ...brunoestrozi
 
Apresentação asterisk
Apresentação asteriskApresentação asterisk
Apresentação asteriskVicente Nobre
 
O BACK-END PERFEITO PARA APLICAÇÕES DELPHI E C++ BUILDER
O BACK-END PERFEITO PARA APLICAÇÕES DELPHI E C++ BUILDERO BACK-END PERFEITO PARA APLICAÇÕES DELPHI E C++ BUILDER
O BACK-END PERFEITO PARA APLICAÇÕES DELPHI E C++ BUILDERFernando Rizzato
 
Trabalho - Projeto redes
Trabalho - Projeto redesTrabalho - Projeto redes
Trabalho - Projeto redesValdir Junior
 
Asterisk Uma SoluçãO Em Pabx Ip
Asterisk Uma SoluçãO Em Pabx IpAsterisk Uma SoluçãO Em Pabx Ip
Asterisk Uma SoluçãO Em Pabx IpCamila Verônica
 
Legacy Systems Documentation & Evolution
Legacy Systems Documentation & EvolutionLegacy Systems Documentation & Evolution
Legacy Systems Documentation & Evolutionantonioguedes
 
Oportunidades daitan 05.05.2015
Oportunidades daitan 05.05.2015Oportunidades daitan 05.05.2015
Oportunidades daitan 05.05.2015Manoel Carvalho
 
Seminario final PETIC - Dan Tech
Seminario final PETIC - Dan TechSeminario final PETIC - Dan Tech
Seminario final PETIC - Dan Techursulacampos
 
TDC2018FLN | Trilha Arquitetura - Architecting for Resilience
TDC2018FLN | Trilha Arquitetura - Architecting for ResilienceTDC2018FLN | Trilha Arquitetura - Architecting for Resilience
TDC2018FLN | Trilha Arquitetura - Architecting for Resiliencetdc-globalcode
 
Architecting For Resilience
Architecting For ResilienceArchitecting For Resilience
Architecting For ResilienceFabiano Modos
 

Semelhante a Construindo URA e Sistemas de Call Center com Asterisk (20)

Call Center baseado em Asterisk
Call Center baseado em AsteriskCall Center baseado em Asterisk
Call Center baseado em Asterisk
 
Redes 1 - Sockets em C#
Redes 1 - Sockets em C#Redes 1 - Sockets em C#
Redes 1 - Sockets em C#
 
Seminario semi-final PETIC Dantech
Seminario semi-final PETIC DantechSeminario semi-final PETIC Dantech
Seminario semi-final PETIC Dantech
 
Configurar tdm410 p-e-aex410p
Configurar tdm410 p-e-aex410pConfigurar tdm410 p-e-aex410p
Configurar tdm410 p-e-aex410p
 
20 81-1-pb
20 81-1-pb20 81-1-pb
20 81-1-pb
 
Trabalho t.a 2015
Trabalho t.a 2015Trabalho t.a 2015
Trabalho t.a 2015
 
Você não deveria escrever uma API para isso
Você não deveria escrever uma API para issoVocê não deveria escrever uma API para isso
Você não deveria escrever uma API para isso
 
Redes - VoIP Asterisk
Redes - VoIP AsteriskRedes - VoIP Asterisk
Redes - VoIP Asterisk
 
Implementando, Administrando e Gerenciando o Microsoft Office Communications ...
Implementando, Administrando e Gerenciando o Microsoft Office Communications ...Implementando, Administrando e Gerenciando o Microsoft Office Communications ...
Implementando, Administrando e Gerenciando o Microsoft Office Communications ...
 
Asterisk casosdesucesso
Asterisk casosdesucessoAsterisk casosdesucesso
Asterisk casosdesucesso
 
Apresentação asterisk
Apresentação asteriskApresentação asterisk
Apresentação asterisk
 
O BACK-END PERFEITO PARA APLICAÇÕES DELPHI E C++ BUILDER
O BACK-END PERFEITO PARA APLICAÇÕES DELPHI E C++ BUILDERO BACK-END PERFEITO PARA APLICAÇÕES DELPHI E C++ BUILDER
O BACK-END PERFEITO PARA APLICAÇÕES DELPHI E C++ BUILDER
 
Trabalho - Projeto redes
Trabalho - Projeto redesTrabalho - Projeto redes
Trabalho - Projeto redes
 
Asterisk Uma SoluçãO Em Pabx Ip
Asterisk Uma SoluçãO Em Pabx IpAsterisk Uma SoluçãO Em Pabx Ip
Asterisk Uma SoluçãO Em Pabx Ip
 
Legacy Systems Documentation & Evolution
Legacy Systems Documentation & EvolutionLegacy Systems Documentation & Evolution
Legacy Systems Documentation & Evolution
 
Oportunidades daitan 05.05.2015
Oportunidades daitan 05.05.2015Oportunidades daitan 05.05.2015
Oportunidades daitan 05.05.2015
 
CV Paulo Henrique Leite Costa port
CV Paulo Henrique Leite Costa portCV Paulo Henrique Leite Costa port
CV Paulo Henrique Leite Costa port
 
Seminario final PETIC - Dan Tech
Seminario final PETIC - Dan TechSeminario final PETIC - Dan Tech
Seminario final PETIC - Dan Tech
 
TDC2018FLN | Trilha Arquitetura - Architecting for Resilience
TDC2018FLN | Trilha Arquitetura - Architecting for ResilienceTDC2018FLN | Trilha Arquitetura - Architecting for Resilience
TDC2018FLN | Trilha Arquitetura - Architecting for Resilience
 
Architecting For Resilience
Architecting For ResilienceArchitecting For Resilience
Architecting For Resilience
 

Construindo URA e Sistemas de Call Center com Asterisk