Worth growth partners_bses


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This is how we propose to help BSES' CRM using Social Media Management

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Worth growth partners_bses

  1. 1. BSES <ul><li>CUSTOMER SERVICES Via </li></ul><ul><li>Social Media </li></ul><ul><li>www.worthgrowth.com </li></ul>
  2. 2. Why Social Media .. ? <ul><li>India has 25mn. Customers in facebook (Source:Official facebook, Hindustan Times etc.) Link: http://ibnlive.in.com/news/facebook-has-25-million-users-in-india/150696-11.html </li></ul><ul><li>Apart from this there are other many other Social Network users like Twitter, LinkedIn, Stumbleupon, Foursquare etc. which people use at a burgeoning rate </li></ul>
  3. 3. Social media for BSES.. Why ? <ul><li>Reaching at the heart of consumers. People feel connected since people spend a majority of time (10-11 hrs of the 16hrs they are awake) online and BSES reaches them gives the company solid presence and connectivity </li></ul><ul><li>Consumer Complaints can be easily be put on facebook, twitter or any forum and we can respond to them. It’ll make the entire process a lot easier. </li></ul><ul><li>Instant connectivity i.e. you can keep the consumer (prospective & current) in a continous connect and have a ready PR to them instead of any agencies </li></ul>
  4. 4. Some examples .. <ul><li>Tata Docomo being a late entrant in the Indian market still reached among the top among its compatriots due to its high effectiveness and Consumer Services via Social Media. It has more than 2 mn. Instantly connectable consumers. </li></ul><ul><li>Links </li></ul><ul><ul><li>http://www.facebook.com/tatadocomo </li></ul></ul><ul><ul><li>http://telecomtalk.info/tata-docomo-wins-gold-at-india-digital-media-awards-for-association-with-telecomtalk/68325/ </li></ul></ul>
  5. 5. What’s innovative and new in our proposition .. ? <ul><li>We aren’t going to reply as earlier companies have been doing i.e. as a friend. We would have a professional cum informal environment making innovative programs which develop auto complain numbers and problems reach your Customer Service with same no. whose replies reaches consumers inboxes directly </li></ul><ul><li>Use of Blogs, tweets etc. explaining people about the problems leading to power cuts and let them know earlier on if there are some problems </li></ul><ul><li>This way consumer is more informed and happier since nowadays more info and experience grows you not only as a company for reveneus but also growing as a house hold positive name </li></ul>
  6. 6. Customized for you.. ! <ul><li>At worth growth partners *customized* is the root word. We discuss and display the Returns of the investments. </li></ul><ul><li>Depending on the consumer outlook the services can be hand crafted and customized </li></ul>
  7. 7. Other positives about BSES using Social Media <ul><li>Uproar since, BSES a power company reaching out to the consumers in their household in their PC’s and Mobiles leading to a great image </li></ul><ul><li>Complain system integration leading to giving BSES as a brand and ADAG as a company high profile as the consumers brand </li></ul><ul><li>Many more. These are just approximations.. </li></ul>
  8. 8. Lets talk and discuss… <ul><li>Incase the above catches even a little interest, let me know. I would be happy to personally visit you, discuss the credentials and the way forward. Look forward to communicating. </li></ul><ul><li>We work with nice people, nice people like you !  </li></ul>