3. “Customer relationship management (CRM) is a system for
managing a company's interactions with current and future
customers. It often involves using technology to organize,
automate, and synchronize sales, marketing, customer service,
and technical support.”---Wikipedia
Customer Relationship Management
Actioncrm.se
4. ●
Do you want to manage your customer in a
better way?
Actioncrm.se
5. ●
Do you need to keep the customer
activities log?
Actioncrm.se
6. ●
Do you need a system that will alert you
that you have to do these activities today,
e.g., phone calls to customers....
Actioncrm.se
7. ●
Do you need a system that will also let you
know that these customers you haven't
contacted for last 3 months or so?
Actioncrm.se
8. ●
Do you need a system where you can set a
sales goal for you and your
employees...and it will give you report
about your fulfillment of the goals?
Actioncrm.se
9. ●
Do you need a system with details sales
reports of your company?
Actioncrm.se
10. -We don't only sell CRM, we sell “Contentment”- a state of
happiness and satisfaction.
-It will be your business development tool!
So you needActionCRM...
Actioncrm.se
12. Get more people
to see your business
(Get more customers!)
Visibility
Actioncrm.se
13. Up-sell & cross-sell your
current customers
(Get them to spend more)
Up-sell
**Cross-selling is the action or practice of selling an additional product or service to an
existing customer.
*Up-selling is a sales technique whereby a seller induces the
customer to purchase more expensive items, upgrades, or other add-ons in an attempt to
make a more profitable sale.
Actioncrm.se
14. Follow up with customers
(Get them to buy
more often!)
Follow up
Actioncrm.se
17. Get more people to see your business
Visibility - Get morecustomers!
● Newsletters
● Campaigns
● Personalized Email communication
● Integration with Social media (next versions)
● SMS (next versions)
Actioncrm.se
18. Up-sell & cross-sell your current customers
● Case Based CRM system
● Supports entire process
● First contact to delivery
● Many cases per company/customer
● Activity log & Events
● Reminders
● Fine grained reports ( version 2)
Actioncrm.se
19. Follow up with customers
(Get them to buy more often!)
● Majority of customer values comes after initial sales.
● Communicate with customers in personal level
● System warns no contact since long time
● Reminders
● Late activities list
● Upcoming activities list
● Sales statistics
● 80/20 rule applied in targeting customers.
Actioncrm.se
20. Features
● Corporate management of contacts and contact log
● Any number of records per case, business, contact
● Overview Panels
● Statistics Calculation of key figures – index values
● Ability to record working time per case / Activity
● Sales support follow-up to the target values
● Ability to add other functions later
● Integrations to external systems, eg salary systems, accounting systems,
social systems, business systems, support systems
● Interface via API, XML or Web Services
● Automatic daily backups
● Ability to run the system in own in-house server
● Encryption of all communications using (SSL) encryption
for maximum security
● Possibility of encryption of sensitive information (privacy)
● Business Intelligence(future feature)
Actioncrm.se