Unified communications enables quicker execution and delivery of business processes which in turn aids in informed decisions being made, coupled with enhanced collaboration across organizations. Apart from the benefits associated with unified communications, availability of high speed broadband connectivity is another factor driving this market.

1. Unified Communications Market - Global Industry Analysis, Size, Share, Trends And Forecast, 2012 - 2018
With unpredictable economic conditions looming across geographies, organizations across all major sectors
are looking at ways to bring down expenses while ensuring improved productivity, efficiency and
effectiveness at the same time. Unified communications (UC) is the unification of multiple communication
applications such as instant messaging, email, audio and video conferencing and IP telephony, among others.
Unified communications enables quicker execution and delivery of business processes which in turn aids in
informed decisions being made, coupled with enhanced collaboration across organizations. Apart from the
benefits associated with unified communications, availability of high speed broadband connectivity is another
factor driving this market.
As enterprises are increasingly investing in UC based solutions, technological vendors are finding new
markets for UC products. The growing need of sharing information among organizations is driving the UC
market globally. Video, audio conferencing and web conferencing services are driving the UC market due to
their ability to closely connect geographically dispersed enterprises.
This report categorizes the global unified communications market on the basis of types, end user segments
and geographies. The types include on-premise and hosted or cloud-based unified communications. The end
user segments included in this report include government, healthcare, enterprises, education and others. The
global unified communications market has also been analyzed on the basis of key geographies, namely, North
America, Europe, Middle East and Africa (EMEA), Asia Pacific and Rest of the World. The major players in
the global unified communications market include Cisco Systems, Avaya, Alcatel-Lucent, Microsoft, IBM and
NEC Corporation, to name a few.
Unified Communications Market by Type On-Premise Hosted or Cloud-based Unified Communications
Market by End User Applications Government Healthcare Enterprises Education Others Unified
Communications Market by Geography North America Europe, Middle East & Africa (EMEA) Asia Pacific
Rest of the World (ROW)
table Of Contents
chapter 1 Preface
1.1 Report Description
1.2 Research Methodology
chapter 2 Executive Summary
2.1.1 Global Unified Communications Market 2012-2018 (usd Billion)
chapter 3 Market Overview
3.1 Market Definition
Unified Communications Market - Global Industry Analysis, Size, Share, Trends And Forecast, 2012 - 2018

2. 3.2 Unified Communications: Introduction
3.3 Market Drivers
3.3.1 Increasing Enterprise Mobility And Mobile Workforce
3.3.2 Increased Penetration Of Mobile Devices In The Market
3.3.3 Increasing Adoption Of Bring Your Own Device (byod)
3.3.4 Unified Communications As A Service (ucaas)
3.4 Market Restraints
3.4.1 High Cost Of Initial Investment
3.4.2 Lack Of Interoperability Between Multi-vendor Uc Platforms
3.5 Porter’s Five Force Analysis
3.5.1 Bargaining Power Of Suppliers
3.5.2 Threat From Substitutes
3.5.3 Bargaining Power Of Buyers
3.5.4 Threat From New Entrants
3.5.5 Degree Of Competition
chapter 4 Global Unified Communications Market By Types Of Unified Communications
4.1 Introduction
4.1.1 Unified Communications Market Share By Type, 2012 & 2018 (%)
4.1.2 On Premise Unified Communications
4.1.2.1 On Premise Unified Communications Market, 2012-2018 (usd Billion)
4.1.3 Cloud-based Or Hosted Unified Communications
4.1.3.1 Hosted Unified Communications Market, 2012-2018 (usd Billion)
chapter 5 Global Unified Communications Market By end-user Segments(2012-2018)
5.1 Overview
5.1.1 Unified Communications Market Share By End-user Segments, 2012 & 2018 (%)
5.2 Government Sector
5.2.1 Unified Communications Market For Government Sector, 2012 – 2018 (usd Billion)
5.3 Healthcare
5.3.1 Unified Communications Market For The Healthcare Sector, 2012 – 2018 (usd Billion)
5.4 Enterprise Sector
5.4.1 Unified Communications Market For The Healthcare Sector, 2012 – 2018 (usd Billion)
5.5 Education Sector
5.5.1 Unified Communications Market For Education Sector, 2012 – 2018 (usd Billion)
5.6 Others Sector
5.6.1 Unified Communications Market For Others Sector, 2012 – 2018 (usd Billion)
chapter 6 Global Unified Communications Market, By Geography (2012-2018)
6.1 Introduction
Unified Communications Market - Global Industry Analysis, Size, Share, Trends And Forecast, 2012 - 2018

3. 6.1.1 Comparative Analysis Of Unified Communications Market, By Geography, 2012 & 2018 (%)
6.2 North America
6.2.1 North American Unified Communications Market, 2012 – 2018 (usd Billion)
6.3 Europe, Middle East & Africa (emea)
6.3.1 Emea Unified Communications Market, 2012 – 2018 (usd Billion)
6.4 Asia-pacific (apac)
6.4.1 Asia-pacific Unified Communications Market, 2012 – 2018 (usd Billion)
6.5 Rest Of The World (row`)
6.5.1 Rest Of The World Unified Communications Market, 2012 – 2018 (usd Billion)
chapter 7 Competitive Landscape
7.1 Market Share Ranking & Analysis
chapter 8 Company Profiles
8.1 Avaya, Inc.
8.1.1 Company Overview
8.1.2 Product Portfolio
8.1.3 Financial Overview
8.1.4 Swot Analysis
8.1.5 Strategies And Developments
8.2 Cisco Systems, Inc.
8.2.1 Company Overview
8.2.2 Product Portfolio
8.2.3 Financial Overview
8.2.4 Swot Analysis
8.2.5 Strategies And Developments
8.3 Microsoft Corporation
8.3.1 Company Overview
8.3.2 Product Portfolio
8.3.3 Financial Overview
8.3.4 Swot Analysis
8.3.5 Strategies & Developments
8.4 Ibm Corporation
8.4.1 Company Overview
8.4.2 Product Portfolio
8.4.3 Financial Overview
8.4.4 Swot Analysis
8.5 Siemens Enterprise Communications Gmbh & Co. Kg
8.5.1 Company Overview
8.5.2 Product Portfolio
8.5.3 Financial Overview
Unified Communications Market - Global Industry Analysis, Size, Share, Trends And Forecast, 2012 - 2018

4. 8.5.4 Strategies & Development
8.6 Alcatel-lucent
8.6.1 Company Overview
8.6.2 Product Portfolio
8.6.3 Financial Overview
8.6.1 Revenue Of The Company.swot Analysis
8.6.2 Strategies & Developments
8.7 Nec Corporation
8.7.1 Company Overview
8.7.2 Product Portfolio
8.7.3 Financial Overview
8.7.4 Swot Analysis
8.7.5 Strategies And Developments
8.8 Polycom, Inc.
8.8.1 Company Overview
8.8.2 Product Portfolio
8.8.3 Financial Overview
8.8.4 Swot Analysis
8.8.5 Strategies And Developments
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Unified Communications Market - Global Industry Analysis, Size, Share, Trends And Forecast, 2012 - 2018