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1 of 8
45 
40 
35 
30 
25 
20 
15 
10 
5 
0 
Periode 1 Periode 2 Periode 3 Periode 4 Periode 5 
Uren boven budget 
Probleemstelling 
Gebruik van teveel uren 
Loonsom hoger dan budget 
175 uur * €10 = €1.750
Analyse 
Werkprocessen bekijken 
Gesprekken met Teamleiders 
Observatie
Uitkomst analyse 
Extra uren  verloren aan navulling 
Alle restanten worden elke dag nagelopen 
Te weinig tellen, waardoor meer voorraad aanwezig 
dan in systeem staat
Actie punten 
Gebruik maken van dag/week restanten 
Naloopschema maken 
Elke dag tellen 
Terugverdienmodel maken
S.M.A.R.T. Plan 
Specifiek 
Terugverdienen van teveel gewerkte uren 175 en €1750 
loonsom 
Meetbaar 
Resultaten per periode 
Acceptabel 
Iedereen staat achter de te nemen actiepunten 
Realistisch 
Ja terug te verdienen uren per week zijn haalbaar 
Tijdgebonden 
5 periodes (20 weken)
Resultaat 
Periode 6-7-8-9  147 uur bespaard 
Totaal 147 uur * €10,00 (gem. loonkosten) = €1.470 
minder loonkosten 
Nog 28 uur te terug te verdienen (28*10=€280) in 
periode 10 
0 
-5 
-10 
-15 
-20 
-25 
-30 
-35 
-40 
Periode 6 Periode 7 Periode 8 Periode 9 
Uren boven budget
Gebruikte kwaliteiten 
Ontwikkelt en 
implementeert effectieve 
operationele plannen, 
benoemt duidelijke 
doelen en afspraken 
Leert snel bij en staat 
open voor veranderingen 
In staat om informatie te 
verzamelen en te 
analyseren 
Licht de redenen van 
beslissingen toe en weet 
zo medewerkers in 
beweging te krijgen
Persoonlijke aandachtspunten 
Kern van het probleem onderzoeken 
Tijd nemen voor analyse 
Sneller ingrijpen als de teamleider geen actie of 
beslissing neemt

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Opdracht coördinator bedrijfsbureau apotheek

  • 1. 45 40 35 30 25 20 15 10 5 0 Periode 1 Periode 2 Periode 3 Periode 4 Periode 5 Uren boven budget Probleemstelling Gebruik van teveel uren Loonsom hoger dan budget 175 uur * €10 = €1.750
  • 2. Analyse Werkprocessen bekijken Gesprekken met Teamleiders Observatie
  • 3. Uitkomst analyse Extra uren  verloren aan navulling Alle restanten worden elke dag nagelopen Te weinig tellen, waardoor meer voorraad aanwezig dan in systeem staat
  • 4. Actie punten Gebruik maken van dag/week restanten Naloopschema maken Elke dag tellen Terugverdienmodel maken
  • 5. S.M.A.R.T. Plan Specifiek Terugverdienen van teveel gewerkte uren 175 en €1750 loonsom Meetbaar Resultaten per periode Acceptabel Iedereen staat achter de te nemen actiepunten Realistisch Ja terug te verdienen uren per week zijn haalbaar Tijdgebonden 5 periodes (20 weken)
  • 6. Resultaat Periode 6-7-8-9  147 uur bespaard Totaal 147 uur * €10,00 (gem. loonkosten) = €1.470 minder loonkosten Nog 28 uur te terug te verdienen (28*10=€280) in periode 10 0 -5 -10 -15 -20 -25 -30 -35 -40 Periode 6 Periode 7 Periode 8 Periode 9 Uren boven budget
  • 7. Gebruikte kwaliteiten Ontwikkelt en implementeert effectieve operationele plannen, benoemt duidelijke doelen en afspraken Leert snel bij en staat open voor veranderingen In staat om informatie te verzamelen en te analyseren Licht de redenen van beslissingen toe en weet zo medewerkers in beweging te krijgen
  • 8. Persoonlijke aandachtspunten Kern van het probleem onderzoeken Tijd nemen voor analyse Sneller ingrijpen als de teamleider geen actie of beslissing neemt