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Performance through Quality within the County
Health system
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
Pains, Gains & Routine
job – County Ministry
of Health
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
Better
Quality of
Healthcare
Services
Hospitals
• Efficient Services
• Avoiding incidents
• Compliance with
Quality standards
• Wide range of
services
Patients
• Inpatients
Satisfaction
• Outpatients
satisfaction
• Availability of
facilities
• Affordability of care
County Govt.
• Achieving
development Goals
• Better care of
patients
• Healthy Citizens
• Full fledged
treatment
• Efficient usage of
county health
budget
Ecosystem & Key Result areas
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
Gains
Improved service delivery
Increased reach to citizens
Providing real benefits
Pains
Inconsistent service
Poorly maintained facilities
Faulty &overstated bills
Patient complaints
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
Routine
job of
the
County
Health
Officers
Accreditation & Routine rounds
Incident registration & investigation
Collecting Patient & Providers feedback
Bills verification
Non compliance review
Data analytics & decision support
Root cause analysis
Performance review of providers based on KPIs
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
IBHAR HEALTH –
Performance management
& Audit tool designed for
healthcare institutions
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
PLANNING TOOLS DAILY WORK
MANAGEMENT TOOLS
TRAINING &
ASSESSMENT
AUDIT
TOOLS
GOALS & TARGETS
TASKS
REVIEW
& PERFORMANCE MANAGEMENT
TOOLS
Mobile apps create stickiness
& enable Immediate
deployment
17apps
STRENGTHEN PLANNING IMPROVE IMPLEMENTATION, PRACTICE MONITOR REVIEW, IMPROVE
Accelerating Performance through Robust Daily Work Management and Performance
Management tools.
Improving Operational Performance
Leading to Accreditation and Sustaining
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
DAILY WORK MANAGEMENT
SERVICE EXCELLENCE
PRACTICE EXCELLENCE
MONITOR & REVIEW
1
2
3
4
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
DAILY WORK MANAGEMENT
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
PERIODIC ROUNDS
NOT WORKING
NOT CLEAN
NOT IN-PLACE
NOT
PRACTICED
IMPROVES ADHERENCE
ALERT MAINTENANCE / BIO-MEDICAL
ALERT HOUSEKEEPING
ALERT AREA IN-CHARGE
ALERT HEAD OF DEPARTMENT
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
PERIODIC ROUNDS ANALYSIS
NOT WORKING
NOT IN-PLACE
NOT IN-ORDER
NOT
PRACTICED
REVIEW PERIODICALLY – TRENDS, OCCURANCES, AREAS
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
PERIODIC ROUNDS COMMUNICATION
POSTS
TASKS
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
PRACTICE EXCELLENCE
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
PRACTICE EXCELLENCE
INCIDENT MANAGEMENT
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
PRACTICE EXCELLENCE
COMPLAINTS
COMPLAINT IS
LOGGED
AUTO
ASSIGNMENT OF
OWNER
SMS SENT TO
ASSIGNED PERSON
COMPLETES
ACTIVITY
WEB/MOBILE
SMS SENT TO
CREATOR OF
COMPLAINT
CREATOR CAN OPEN
COMPLAINT DIRECTLY OR
THROUGH A CALL DESK
WITHIN 24 HRS
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
PRACTICE EXCELLENCE
COMPLAINTS
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
PRACTICE EXCELLENCE
ENSURE MONITORING
ARE YOU
“LISTENING”
CAPTURE DATA
TRAIN
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
SERVICE EXCELLENCE
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
SERVICE EXCELLENCE
Audit
Adherence, Compliance
AUDIT
DEVIATIONS
TASKS
ALERT DEPARTMENT
ALERT INDIVIDUAL
1
STRUCTURED AUDITS
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
SERVICE EXCELLENCE
Audit
Adherence, Compliance
DETAIL GAPSDEPARTMENT NOMINATED PERSON
2
ADHOC AUDITS
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
SERVICE EXCELLENCE
Audit
Adherence, Compliance
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
SERVICE EXCELLENCE
Patient
feedback
AVERAGE POOR
DEPARTMENT TO ACT
METRICS - % OF OCCURANCES
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
SERVICE EXCELLENCE
Patient
feedback
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
MONITOR & REVIEW
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
MONITOR & REVIEW
CAPTURE DATA
POINTS
EVERYDAY
HMIS DATAAUDIT
PATIENT
FEEDBACK
DAILY ROUNDS
CHECKLISTS
COMPLAINTS
SCORECARDS
REVIEW
=
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
CAPTURE DATA EVERYDAY
MONITOR & REVIEW
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
DATA CAPTURED
MONITOR & REVIEW
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
MONITOR & REVIEW
REVIEW KEY PERFORMANCE INDICATORS
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
MONITOR & REVIEW
REVIEW KEY PERFORMANCE INDICATORS
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
MONITOR & REVIEW
REVIEW PERFORMANCE “IN-CONTEXT”
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
MONITOR & REVIEW
INITIATE ROOT CAUSE ANALYSIS
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
MONITOR & REVIEW SET REVIEW DATES
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
SET REVIEW DATES
MONITOR & REVIEW
PRE-BUILT REVIEW FORMATS
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
MONITOR & REVIEW
DOCUMENT MINUTES, DECISIONS
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies
Creating a culture of Continuous Improvement…
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies

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HyperThink-IbharHealth_Mobile-Innovation-CountyMOH

  • 1. Performance through Quality within the County Health system Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 2. Pains, Gains & Routine job – County Ministry of Health Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 3. Better Quality of Healthcare Services Hospitals • Efficient Services • Avoiding incidents • Compliance with Quality standards • Wide range of services Patients • Inpatients Satisfaction • Outpatients satisfaction • Availability of facilities • Affordability of care County Govt. • Achieving development Goals • Better care of patients • Healthy Citizens • Full fledged treatment • Efficient usage of county health budget Ecosystem & Key Result areas Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 4. Gains Improved service delivery Increased reach to citizens Providing real benefits Pains Inconsistent service Poorly maintained facilities Faulty &overstated bills Patient complaints Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 5. Routine job of the County Health Officers Accreditation & Routine rounds Incident registration & investigation Collecting Patient & Providers feedback Bills verification Non compliance review Data analytics & decision support Root cause analysis Performance review of providers based on KPIs Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 6. IBHAR HEALTH – Performance management & Audit tool designed for healthcare institutions Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 7. PLANNING TOOLS DAILY WORK MANAGEMENT TOOLS TRAINING & ASSESSMENT AUDIT TOOLS GOALS & TARGETS TASKS REVIEW & PERFORMANCE MANAGEMENT TOOLS Mobile apps create stickiness & enable Immediate deployment 17apps STRENGTHEN PLANNING IMPROVE IMPLEMENTATION, PRACTICE MONITOR REVIEW, IMPROVE Accelerating Performance through Robust Daily Work Management and Performance Management tools. Improving Operational Performance Leading to Accreditation and Sustaining Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 8. DAILY WORK MANAGEMENT SERVICE EXCELLENCE PRACTICE EXCELLENCE MONITOR & REVIEW 1 2 3 4 Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 9. DAILY WORK MANAGEMENT Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 10. PERIODIC ROUNDS NOT WORKING NOT CLEAN NOT IN-PLACE NOT PRACTICED IMPROVES ADHERENCE ALERT MAINTENANCE / BIO-MEDICAL ALERT HOUSEKEEPING ALERT AREA IN-CHARGE ALERT HEAD OF DEPARTMENT Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 11. PERIODIC ROUNDS ANALYSIS NOT WORKING NOT IN-PLACE NOT IN-ORDER NOT PRACTICED REVIEW PERIODICALLY – TRENDS, OCCURANCES, AREAS Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 12. PERIODIC ROUNDS COMMUNICATION POSTS TASKS Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 13. PRACTICE EXCELLENCE Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 14. PRACTICE EXCELLENCE INCIDENT MANAGEMENT Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 15. PRACTICE EXCELLENCE COMPLAINTS COMPLAINT IS LOGGED AUTO ASSIGNMENT OF OWNER SMS SENT TO ASSIGNED PERSON COMPLETES ACTIVITY WEB/MOBILE SMS SENT TO CREATOR OF COMPLAINT CREATOR CAN OPEN COMPLAINT DIRECTLY OR THROUGH A CALL DESK WITHIN 24 HRS Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 16. PRACTICE EXCELLENCE COMPLAINTS Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 17. PRACTICE EXCELLENCE ENSURE MONITORING ARE YOU “LISTENING” CAPTURE DATA TRAIN Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 18. SERVICE EXCELLENCE Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 19. SERVICE EXCELLENCE Audit Adherence, Compliance AUDIT DEVIATIONS TASKS ALERT DEPARTMENT ALERT INDIVIDUAL 1 STRUCTURED AUDITS Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 20. SERVICE EXCELLENCE Audit Adherence, Compliance DETAIL GAPSDEPARTMENT NOMINATED PERSON 2 ADHOC AUDITS Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 21. SERVICE EXCELLENCE Audit Adherence, Compliance Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 22. SERVICE EXCELLENCE Patient feedback AVERAGE POOR DEPARTMENT TO ACT METRICS - % OF OCCURANCES Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 23. SERVICE EXCELLENCE Patient feedback Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 24. MONITOR & REVIEW Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 25. MONITOR & REVIEW CAPTURE DATA POINTS EVERYDAY HMIS DATAAUDIT PATIENT FEEDBACK DAILY ROUNDS CHECKLISTS COMPLAINTS SCORECARDS REVIEW = Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 26. CAPTURE DATA EVERYDAY MONITOR & REVIEW Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 27. DATA CAPTURED MONITOR & REVIEW Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 28. MONITOR & REVIEW REVIEW KEY PERFORMANCE INDICATORS Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 29. MONITOR & REVIEW REVIEW KEY PERFORMANCE INDICATORS Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 30. MONITOR & REVIEW REVIEW PERFORMANCE “IN-CONTEXT” Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 31. MONITOR & REVIEW INITIATE ROOT CAUSE ANALYSIS Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 32. MONITOR & REVIEW SET REVIEW DATES Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 33. SET REVIEW DATES MONITOR & REVIEW PRE-BUILT REVIEW FORMATS Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 34. MONITOR & REVIEW DOCUMENT MINUTES, DECISIONS Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies
  • 35. Creating a culture of Continuous Improvement… Text, Images & Ideas are copyright of HyperThink systems Ltd & Ibhar Technologies