A mobile based innovative solution for improving quality of service delivery in the public healthcare facilities and achieve a connected & collaborative care improvement initiative
1. Performance through Quality within the County
Health system
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HyperThink systems Ltd & Ibhar
Technologies
2. Pains, Gains & Routine
job – County Ministry
of Health
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HyperThink systems Ltd & Ibhar
Technologies
3. Better
Quality of
Healthcare
Services
Hospitals
• Efficient Services
• Avoiding incidents
• Compliance with
Quality standards
• Wide range of
services
Patients
• Inpatients
Satisfaction
• Outpatients
satisfaction
• Availability of
facilities
• Affordability of care
County Govt.
• Achieving
development Goals
• Better care of
patients
• Healthy Citizens
• Full fledged
treatment
• Efficient usage of
county health
budget
Ecosystem & Key Result areas
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HyperThink systems Ltd & Ibhar
Technologies
4. Gains
Improved service delivery
Increased reach to citizens
Providing real benefits
Pains
Inconsistent service
Poorly maintained facilities
Faulty &overstated bills
Patient complaints
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HyperThink systems Ltd & Ibhar
Technologies
5. Routine
job of
the
County
Health
Officers
Accreditation & Routine rounds
Incident registration & investigation
Collecting Patient & Providers feedback
Bills verification
Non compliance review
Data analytics & decision support
Root cause analysis
Performance review of providers based on KPIs
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HyperThink systems Ltd & Ibhar
Technologies
6. IBHAR HEALTH –
Performance management
& Audit tool designed for
healthcare institutions
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HyperThink systems Ltd & Ibhar
Technologies
7. PLANNING TOOLS DAILY WORK
MANAGEMENT TOOLS
TRAINING &
ASSESSMENT
AUDIT
TOOLS
GOALS & TARGETS
TASKS
REVIEW
& PERFORMANCE MANAGEMENT
TOOLS
Mobile apps create stickiness
& enable Immediate
deployment
17apps
STRENGTHEN PLANNING IMPROVE IMPLEMENTATION, PRACTICE MONITOR REVIEW, IMPROVE
Accelerating Performance through Robust Daily Work Management and Performance
Management tools.
Improving Operational Performance
Leading to Accreditation and Sustaining
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HyperThink systems Ltd & Ibhar
Technologies
8. DAILY WORK MANAGEMENT
SERVICE EXCELLENCE
PRACTICE EXCELLENCE
MONITOR & REVIEW
1
2
3
4
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HyperThink systems Ltd & Ibhar
Technologies
10. PERIODIC ROUNDS
NOT WORKING
NOT CLEAN
NOT IN-PLACE
NOT
PRACTICED
IMPROVES ADHERENCE
ALERT MAINTENANCE / BIO-MEDICAL
ALERT HOUSEKEEPING
ALERT AREA IN-CHARGE
ALERT HEAD OF DEPARTMENT
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HyperThink systems Ltd & Ibhar
Technologies
11. PERIODIC ROUNDS ANALYSIS
NOT WORKING
NOT IN-PLACE
NOT IN-ORDER
NOT
PRACTICED
REVIEW PERIODICALLY – TRENDS, OCCURANCES, AREAS
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HyperThink systems Ltd & Ibhar
Technologies
15. PRACTICE EXCELLENCE
COMPLAINTS
COMPLAINT IS
LOGGED
AUTO
ASSIGNMENT OF
OWNER
SMS SENT TO
ASSIGNED PERSON
COMPLETES
ACTIVITY
WEB/MOBILE
SMS SENT TO
CREATOR OF
COMPLAINT
CREATOR CAN OPEN
COMPLAINT DIRECTLY OR
THROUGH A CALL DESK
WITHIN 24 HRS
Text, Images & Ideas are copyright of
HyperThink systems Ltd & Ibhar
Technologies