helpfull for M.B.A and M.Com students for various indian university

1. BY….RAGHAV JHA
(M.B.A / M.Com)
raghavjha45@gmail.com

2.  Listening can be defined as the art of
Hearing and Understanding what someone is
saying.
 It may be defined as the perception or
actual understanding whatever has been
communicated.
 Listening is more than hearing, it is getting
meaningful understanding out of the
message.
raghavjha45@gmail.com

3. 1. Listen Patiently
2. Understanding Speaker’s Feeling
3. Time for Discussion
4. Avoid Expressing Views
5. Less Explanation
6. Rapport
raghavjha45@gmail.com

4. Hearing
Filtering
Interpreting
Responding
Remembering
raghavjha45@gmail.com

5.  Mind of listener
 Involvement with the self
 Ego
 Fear
 Stress
 Knowledge of subject
raghavjha45@gmail.com

6.  Attentive Listening
 Pretending Listening
 Selective Listening
 Empathic Listening
 Listening for mutual Creativity
 Intuitive Listening
 Active listening
 Critical listening
 Content listening
 Instructive listening
raghavjha45@gmail.com

7.  Physical environment
 The nature and kind of work
 Personal factors
 Speed
 Interest of listener
raghavjha45@gmail.com

8.  To get inspiration
 For passing the time
 To gain some information
 To become social
 To acquire knowledge
raghavjha45@gmail.com

9. Good Listeners Poor Listeners
Do not Interrupt Over Talkative
Remain Patient Inattentive
Make Eye Contact Interrupt
Show Interest Impatient to talk
Look Attentive “Yes, but…” approach
Concentrate Very Critical
Ask Open Questions Poor Concentrationraghavjha45@gmail.com

10. 1. Improve communication
2. Create interest
3. Helps in making decisions
4. Leads to positive attitudes
5. Coordination
6. Removing conflict
raghavjha45@gmail.com

11.  Eye Contact
 Listen patiently
 Avoid Premature Arguments
 Avoid Distracting Actions or gestures
 Listen to total meaning
 Observe non-verbal cues
 Avoid fake attention
 No personal bias
 Put the speaker at ease
 Avoid unnecessary arguments
 Have an open mind
 When necessary ask short questions
 Control temper
 Coordination
 Do not talk while speaking
raghavjha45@gmail.com