Warranty Management Solutions

www.quytech.com
Warranty Management System

www.quytech.com
Business Situation
At a granular level, warranty management includes the management of warranty and post warranty
support.
Generally, this means warranty registration claims submission, claims processing and settlement, fraud
detection, returns management, supplier recovery, extended warranty marketing, replacement parts
logistics, and inventory management. Due to the wide coverage it offers, warranty management can
improve product quality, eliminate fraud, and ensure effective revenue management.

www.quytech.com
Industry Trends
 According to a market research, the warranty management system market size is estimated to grow
by 14.4% annually.
 Warranty management system redefines the contract and warranty management processes by
providing integrated software to automate and standardize the warranty allied processes.
 The report aims at estimating the market size and future growth potential of the market across
different segments of industry such as software, service, OEM, etc.

www.quytech.com
The Challenge
 Lack of integration among different verticals
of market. E.g. Manufacturer, dealer &
supplier.
Time consuming manual claim process.
High number of fraud and unwanted claim
requests.
Most organizations have no idea what
warranty is costing them because they don’t
have visibility into that data.
 Warranties are becoming complex, as it is
difficult for service technicians to decipher
what is covered and what not under warranty
— unless they have precise, up-to-date
information in the field.

www.quytech.com
The Solution
Faster processing: Increased
speed and efficiency of claims
processing
Dealer and customer
satisfaction: Enhanced user
experience for dealers
Reduce waste/fraud: Increased
accuracy of claims validation
process and improved warranty
parts return process
Improved flexibility: Improved
flexibility for future business
changes/ requirements and
flexibility to enhance and configure
as business needs dictate.

www.quytech.com
Solution Benefits
Reduce the cost of warranty by 20% to 30% by the use of
data analytic techniques.
Automated warranty solutions reduces manual intervention.
Reduce fraudulent / out of warranty claims for efficient
operations.
Lower turn around time for with faster time-to-value through
easy implementation.

www.quytech.com
Case Study
After applying this solution,
when a customer requests a
service call, the dispatcher will
be able to instantly access
warranty data and inform the
customer upfront about what he
or she qualifies for, before the
technician arrives.
While onsite, a mobile-equipped
technician can use his device to
review the customer’s
entitlement information and
accurately determine what to bill
the customer for and what
should be covered under
warranty.

www.quytech.com
Strategies
Gaining insights on customer requirements for extended warranty claims, identifying
the various sources of additional revenue streams.
Minimizing administrative costs by automating claims and settlement processes.
Including innovative process mechanisms like online real-time validation and claim
submission to expedite processing time and enhance data quality
Making on-time repairs possible through the easy availability of parts, enhancing
customer satisfaction
Enhancing the visibility of warranty information and introducing technical
advancements in claim processing, reducing the possibility of fraud.
Minimizing costs by launching supplier recovery programs

www.quytech.com
The Mobile App - Components
Mobile App for Dealers
Mobile App for Distributors.
Mobile App for Salesperson
Mobile App + Web panel for Warehouse
Web Panel for Admin and Super Admin
Responsive (for both desktop and mobiles) web panel for Distributors & Dealers to do
Sales Order Entry.
Application chart App

www.quytech.com
Features
Attendance Tracking
Location (GPS) Tracking
Warranty Tracking of Batteries
Integration with existing ERP
Survey Questions for Distributors/Dealers
Stock Management for Distributors
Complaints/Escalation & Tracking
Service Reporting Hierarchy
Sales Reporting Hierarchy
Dashboard

www.quytech.com
Features Explained
• Multi Division - Multi Country support
• Codes for Dealers and Warehouses
• Failure Mode Analysis
• Goodwill replacement
• IP logging of warehouse
Dealers & Distributors Service & Sales Administrator & Management
Survey for Distributors/Dealers Attendance Tracking Location (GPS) Tracking
Distributors Stock
Management
Warranty Tracking of Batteries Schemes
Battery Complaints Battery Service/Repair Process Integration with ERP
Escalation and their Tracking Service Complaints Tracking Service Reporting Hierarchy
Sales Personnel Work Flow Sales Reporting Hierarchy
Barcode scanning of Batteries Sales Targets Tracking
Messaging to Sales Personnel Dashboard

www.quytech.com
Features for Service Personnel
The Service Personnel can input his daily visits to each Dealer/Distributor.
The Service App can be geo tracked so that the warehouse manager can ensure if the
Service Personnel has made the visit.
The service person can view the complaints assigned to him.
He can change the status of the complaint as required.
Service Personnel can mark his weekly journey plan (Fixed Journey Plan) & the same
needs to be approved by his manager.

www.quytech.com
Features for Sales Persons
Attendance - Mark his daily Attendance
Daily Route/PJP - Look up the dealer/distributor that he has to visit on daily visit
Orders - Take orders from Dealers
Collection – Take payments from Dealers/Distributors.
Complaint – Raise and track complaints for defective batteries
Warranty – Track warranty of a battery
Primary/Secondary Schemes – Look up primary and secondary schemes
Sales Analysis – Look up his sales history
Quantity Based schemes (Monthly/Quarterly) – The Sales person can see the
Monthly/Quarterly quantity based schemes available to the distributor & his achieved
value.

www.quytech.com
Responsive web panel for Distributors and
Dealers
The system will also provide a web based minimal panel for dealers and distributors to
complete their following tasks: -
Sales Order Warranty Tracking
Complaints / Complaint Tracking Add Users Schemes
Survey Question Sales Analysis Schemes viewing
Battery receiving & Replacement

www.quytech.com
Admin Panel/Back end CMS
The admin user can manage and perform following functional activities: -
Warehouses Master Distributor Master Dealer Master
Item Master Sales Route/PJP Master Sales Route Assignment
Scheme Master Sales Person Master Service Person Master
Service Route/PJP Master Sales Targets Reporting Hierarchy
REPORTS
The admin user can see various reports like: -
• Top performing dealers in a particular area/city.
• Top performing distributors in a particular area/city.
• Product related reports.
• Warranty related reports
• Sales Target vs Order taken vs Dispatched quantities
• Any other report.

Contact us
www.quytech.com
Visit: www.quytech.com
Email : info@quytech.com

Warranty Management Solutions

More Related Content

More from Quytech

Recently uploaded

Warranty Management Solutions