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Pamela Thompson
From: Erick Hilbert
Sent: Friday, January 20, 2017 10:14 AM
To: Sevenstar Whole Building
Subject: Pam Thompson 3 Year Anniversary
Tomorrow will be Pam Thompson’s 3 year anniversary of starting at Sevenstar. I can’t say enough
great things about Pam and her work. Pam entered a complex environment and quickly became a key
point of contact for many schools, students, teachers, and parents. Pam daily (and nightly and on
weekends) delivers timely help, information, and solutions to the hundreds of helpdesk cases
Sevenstar receives each month. While providing excellent external custom service, she also keeps
Observation accounts up to date, picks up any project as assigned, helps out with course development,
and conducts system testing. Her commitment to her work and excellence help Sevenstar to provide
excellent customer service. You don’t have to take my word for it, here are few responses to our
support satisfaction survey about Pam over the past few months:
 Thank you for your quick reply and help!
 Quick reply and good manners from whoever answered
 Replied fast, and im very thankful.
 awesome - thanks!!
 Extremely prompt, thorough, helpful service! :)
 I appreciate how quickly you responded. Thank you.
 Thank you for expediting my request. The turnaround time is extremely helpful.
 Pam was VERY helpful and patient with me!
 Pam was very helpful- she even sent me a video with step by step instructions.
 THANK YOU so much. Service exceeded expectation.
 Assistance was quick and timely!
 Perfect! Thanks Pam:)
 Very helpful, and such a quick turnaround. Thank you :)
 I am thankful for the help and now I can keep up with my health class.
 Thanks for the quick response.
 I really appreciate the thorough and quick response!
 I was becoming so frustrated trying to get my son's syllabi? Pam was wonderful and so patient with me as I was
muddling through this. I don't know what I would have done without her. Because of her my hair is still intact on
my head!
 Great job! Student submitted a file in a format not easily opened. The Tech folks responded quickly to my request
and emailed me with an attachment that contained the file and I was easily able to open it. The student thereby
had his Semester Final Exam graded without having to continue to wait and worry. Thanks.
 Thank you always for your fast & efficient responses!
 Great and quick responses
 Always user support is quick, helpful and polite. Mahalo!
 I didnt expect so much help! 😃
 Response is very quick. The solutions work.
 Great! Pam replied back in a couple minutes and with another website (solution). Great work Pam :)
 Always top-notch and quick! I appreciate the response and tone of the response.
 Appreciate the rapid response!
 t was a very quick response, within 15mins - probably cause its the holidays!
 That is what I needed, thanks for the quick reply

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 Great Service!
Thank you Pam for all you do and we are all glad to work with you each and every day!
Erick