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讀書報告
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讀書報告 電話禮儀 主講者
: 楊絲貽
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四、打電話: 1. 選擇適當的時間。一般的公務電話最好避開臨近下班的時間
,因為這時打電話,對方往往急於下班,很可能得不到滿意 的答覆。公務電話應盡量打到對方單位, 若有必要打到對方 手機時,應注意避開吃飯或睡覺時間。 2. 首先通報自己的單位、身份。必要時,應詢問對方是否方便 ,在對方方便的情況下再開始交談。 3. 電話用語應文明、禮貌,電話內容要簡明、扼要。 4. 通話完畢時應道“再見”,然後輕輕放下電話。
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~ 謝謝聆聽 ~
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