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FLORIDA
AGRICULTURAL &
 MECHANICAL      CRISIS
                 ANALYSIS &
  UNIVERSITY     RECOMMEND
                 -ATIONS
UNIVERSITY BACKGROUND

 Established in 1887 as the State Normal
  College for Colored Students
 Located in Tallahassee, FL
 Today, known as FAMU
 Approx. 12,000 students enrolled
 Satellite campuses located around FL
 Offers 62 bachelor degrees, 39 master ‟s
  degrees, & 11 doctoral programs
 Banners the colors of orange & green
 Boasts multiple athletic teams

 Mission and values include integrity, respect, ethics, &
  courage
“HAZING CRISIS ROCKS FAMU”

 Occurred November 19, 2011 on a charter bus after a game
 Drum major, Robert Champion dies of brutal beating
 „Crossing Bus C‟ hazing ritual involved:
   Band members pummeling, hitting, & beating drumsticks, mallets,
    and straps as band Champion walked through aisle
   Champion needed to make it to the back of the bus
   Other band members put in the „hot seat‟
   Cause of Champion‟s death: hemorrhagic shock caused by blunt
    force trauma
FAMU RESPONDS

 Ignored previous hazing           EVENTUALLY, band director
  suspicion prior to crisis          was dismissed
 Bus and band members              EVENTUALLY, an
  returned to normal life            investigative task force
 Did not act as if a crisis         assembled
  occurred                          EVENTUALLY, the band was
 Failed to take responsibility      suspended in May 2012
 Response was slow                 July 2012 – President James
 No initial response on social      Ammons resigns
  media                             FAMU continues to hold “no
 No records of statements or        fault” ground today – blames
  releases following crisis         Recently instituted new
 December 2011 – board              policies & procedures
  rejects request for presidents     regarding hazing on campus
  suspension
FAMU implemented aggressive safeguards, programs, & penalties.
Launched an all-inclusive website encouraging student organizations and
leadership, university administration, panhellinic organizations, student
athletes, and parents to all take part in eradicating hazing at FAMU.




        http://www.famu.edu/hazing/index.php#prettyPhoto
THE MEDIA RESPONDS

 Was and still is prolific coverage
 Utilized through different mediums:
       Newspaper & online articles
       Blogging
       Youtube ©
       National television
   Most consistently report negatively on FAMU
   Announced disappointment in FAMU officials
   Accredited with uncovering further hazing scandal
   Criticized for turning crisis into racial/gay battle
   Neutrality has been an issue
   Most outlets supported Champion family
“The Marching 100 has been suspended for the academic year, one of the many
profound changes that have rocked Florida A&M since November, when Robert
Champion, 26, a drum major, collapsed and died on a band bus in Orlando, Fla., after
a brutal hazing.”         –The New York Times

“Champion's death exposed years of hazing that has plagued the band and left several
students injured.”       -BullDog Reporter’s Daily Dog

“Given all that has transpired, it seems to be in the best interest of the university, and I
applaud him [President Ammons] for putting FAMU ahead of his personal goals.”
                             -CNN News

“Champion's death shone a spotlight on a decade-long practice of hazing by members
of the university's esteemed marching band.”
                            -USA Today

“Champion reluctantly participated in a ritual known as “Crossing Bus C” – the
percussion bus. The hazing required Champion to push his way from the front of the
bus to the back while enduring an onslaught of physical abuse from band mates.”
                            -Orlando Sentinel
“This season, the words more commonly used to describe FAMU's famed marching
band, which has performed at high-profile events like the Super Bowl, are „disgraced‟
and „suspended.‟”           -CBS News
IMPORTANT STAKEHOLDERS

 Robert Champion‟s parents
 Students of FAMU
 Alum of FAMU
 Charter Bus Company
 FL Government & Citizens
 Fans of the band, the
  „Marching 100‟
CHAMPION FAMILY

 Most important stakeholders
 January 2012 – held press conference relaying findings
 February 2012 – announced they were suing the charter bus
  company, Fabulous Coach Lines for negligent behavior
 July 2012 – announced they were suing FAMU
 Responded that they were shocked by FAMU‟s recent and
  continued denouncement of guilt
 Stated FAMU did not have the safety of their students in
  their best interest
MORE STAKEHOLDERS

   FAMU STUDENTS                  FAMU ALUM
 Tweeted & posted          Suspicions that alumni
 Some stood behind          conspired with hazers
  President Ammons          Others quick to admit
 Student leaders took a     seeing/participating in
  stand against hazing       hazing while students
 Mostly responded in a     Took to social media
  manner that encourages
  hazing discussion and
  prevention
ADDITIONAL STAKEHOLDERS

FABULOUS COACH LINES
 President of company
  denounced any guilt
 Took to television to
  declare company aspired
  to safely transport students
 Started a Facebook©
  page in memory of
  Champion‟s death and the
  „Marching 100‟
ADDITIONAL STAKEHOLDERS

         FLORIDA                     FANS OF BAND
 FAMU is public institution –    FAMU struggles to fill
  funded by state taxpayers
                                   football stadium
 Governor released public
  statement following crisis      Angered by “Marching
 Asked for firing of several      100‟s” suspension
  school officials - ignored
                                  Also angered by being lied
 Residents blogged and
  responded to media               to about members of band
 Many support FAMU, many         Responses seemed to vary
  more support Champion            greatly
  family
RECOMMENDATIONS

 Assemble CMT and CMP           Cue should be taken from
 Ensure CMT is capable of        Cornell University
  communicating crisis to the    DO NOT PLACE BLAME
  dominant coalition, the         ON DEAD VICTIM
  board, in an effective         Take rebuilding posture
  manner                         Make an apology
 Spokespersons need to be       Provide instructing and
  selected and implemented        adjusting information first,
 Speak with a unified voice      then reputation
  and a strong message            management
 Make decisions publicly        Respond appropriately with
 Respond quickly                 necessary grief
                                 “too little, too late”
“TOO LITTLE, TOO LATE‟

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Crisis analysispresentation

  • 1. FLORIDA AGRICULTURAL & MECHANICAL CRISIS ANALYSIS & UNIVERSITY RECOMMEND -ATIONS
  • 2. UNIVERSITY BACKGROUND  Established in 1887 as the State Normal College for Colored Students  Located in Tallahassee, FL  Today, known as FAMU  Approx. 12,000 students enrolled  Satellite campuses located around FL  Offers 62 bachelor degrees, 39 master ‟s degrees, & 11 doctoral programs  Banners the colors of orange & green  Boasts multiple athletic teams  Mission and values include integrity, respect, ethics, & courage
  • 3. “HAZING CRISIS ROCKS FAMU”  Occurred November 19, 2011 on a charter bus after a game  Drum major, Robert Champion dies of brutal beating  „Crossing Bus C‟ hazing ritual involved:  Band members pummeling, hitting, & beating drumsticks, mallets, and straps as band Champion walked through aisle  Champion needed to make it to the back of the bus  Other band members put in the „hot seat‟  Cause of Champion‟s death: hemorrhagic shock caused by blunt force trauma
  • 4. FAMU RESPONDS  Ignored previous hazing  EVENTUALLY, band director suspicion prior to crisis was dismissed  Bus and band members  EVENTUALLY, an returned to normal life investigative task force  Did not act as if a crisis assembled occurred  EVENTUALLY, the band was  Failed to take responsibility suspended in May 2012  Response was slow  July 2012 – President James  No initial response on social Ammons resigns media  FAMU continues to hold “no  No records of statements or fault” ground today – blames releases following crisis  Recently instituted new  December 2011 – board policies & procedures rejects request for presidents regarding hazing on campus suspension
  • 5. FAMU implemented aggressive safeguards, programs, & penalties. Launched an all-inclusive website encouraging student organizations and leadership, university administration, panhellinic organizations, student athletes, and parents to all take part in eradicating hazing at FAMU. http://www.famu.edu/hazing/index.php#prettyPhoto
  • 6. THE MEDIA RESPONDS  Was and still is prolific coverage  Utilized through different mediums:  Newspaper & online articles  Blogging  Youtube ©  National television  Most consistently report negatively on FAMU  Announced disappointment in FAMU officials  Accredited with uncovering further hazing scandal  Criticized for turning crisis into racial/gay battle  Neutrality has been an issue  Most outlets supported Champion family
  • 7. “The Marching 100 has been suspended for the academic year, one of the many profound changes that have rocked Florida A&M since November, when Robert Champion, 26, a drum major, collapsed and died on a band bus in Orlando, Fla., after a brutal hazing.” –The New York Times “Champion's death exposed years of hazing that has plagued the band and left several students injured.” -BullDog Reporter’s Daily Dog “Given all that has transpired, it seems to be in the best interest of the university, and I applaud him [President Ammons] for putting FAMU ahead of his personal goals.” -CNN News “Champion's death shone a spotlight on a decade-long practice of hazing by members of the university's esteemed marching band.” -USA Today “Champion reluctantly participated in a ritual known as “Crossing Bus C” – the percussion bus. The hazing required Champion to push his way from the front of the bus to the back while enduring an onslaught of physical abuse from band mates.” -Orlando Sentinel “This season, the words more commonly used to describe FAMU's famed marching band, which has performed at high-profile events like the Super Bowl, are „disgraced‟ and „suspended.‟” -CBS News
  • 8. IMPORTANT STAKEHOLDERS  Robert Champion‟s parents  Students of FAMU  Alum of FAMU  Charter Bus Company  FL Government & Citizens  Fans of the band, the „Marching 100‟
  • 9. CHAMPION FAMILY  Most important stakeholders  January 2012 – held press conference relaying findings  February 2012 – announced they were suing the charter bus company, Fabulous Coach Lines for negligent behavior  July 2012 – announced they were suing FAMU  Responded that they were shocked by FAMU‟s recent and continued denouncement of guilt  Stated FAMU did not have the safety of their students in their best interest
  • 10. MORE STAKEHOLDERS FAMU STUDENTS FAMU ALUM  Tweeted & posted  Suspicions that alumni  Some stood behind conspired with hazers President Ammons  Others quick to admit  Student leaders took a seeing/participating in stand against hazing hazing while students  Mostly responded in a  Took to social media manner that encourages hazing discussion and prevention
  • 11. ADDITIONAL STAKEHOLDERS FABULOUS COACH LINES  President of company denounced any guilt  Took to television to declare company aspired to safely transport students  Started a Facebook© page in memory of Champion‟s death and the „Marching 100‟
  • 12. ADDITIONAL STAKEHOLDERS FLORIDA FANS OF BAND  FAMU is public institution –  FAMU struggles to fill funded by state taxpayers football stadium  Governor released public statement following crisis  Angered by “Marching  Asked for firing of several 100‟s” suspension school officials - ignored  Also angered by being lied  Residents blogged and responded to media to about members of band  Many support FAMU, many  Responses seemed to vary more support Champion greatly family
  • 13. RECOMMENDATIONS  Assemble CMT and CMP  Cue should be taken from  Ensure CMT is capable of Cornell University communicating crisis to the  DO NOT PLACE BLAME dominant coalition, the ON DEAD VICTIM board, in an effective  Take rebuilding posture manner  Make an apology  Spokespersons need to be  Provide instructing and selected and implemented adjusting information first,  Speak with a unified voice then reputation and a strong message management  Make decisions publicly  Respond appropriately with  Respond quickly necessary grief  “too little, too late”