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Patricia Neville
September 26, 2013
MHA 690
Instructor Lu
 Over 120 health care
employees viewed
celebrities’ medical
records
 Medical records
were viewed
between January
2004 – June 2006
 Hospital employees
used management
passwords to view
medical information
 Hospital employees
received disciplinary
action some
including dismissal
 Ethics
 Privacy
 Security
 Trust
 Honesty
 Relationships
 Quality
 Care
 Refers to WHAT is protected
 Information about an individual and the
determination of WHO is permitted to
use, disclose, or access the information
 Refers to HOW information is
safeguarded
 Ensuring privacy by controlling access to
information and protecting it from
inappropriate disclosure and accidental
or intentional destruction or loss (Upstate,
2011).
 The Health Insurance Portability and Accountability
Act (HIPAA) of 1996 is set of statutes designed to
improve the efficiency and effectiveness of the US
health care system:
 • Title I: Title I of HIPAA provides rules to "improve the
portability and continuity of health insurance
coverage" for workers when they change employers.
 • Title II: Title II of HIPAA provides rules for controlling
health care fraud and abuse, and includes an
"Administrative Simplification" section that sets
standards for enabling the electronic exchange of
health information (University, 2013).
 The Office for Civil Rights enforces the HIPAA Privacy
Rule, which protects the privacy of individually
identifiable health information; the HIPAA Security
Rule, which sets national standards for the security of
electronic protected health information; the HIPAA
Breach Notification Rule, which requires covered
entities and business associates to provide
notification following a breach of unsecured
protected health information; and the confidentiality
provisions of the Patient Safety Rule, which protect
identifiable information being used to analyze
patient safety events and improve patient safety
(United, 2013).
 Places limits on how confidential health
information can be shared with others.
 Establishes patient rights to control the
sharing of their health information.
 Puts safeguards in place for confidential
health information collected,
maintained, used, or transmitted in
electronic form
 Shred all paper containing confidential health
information or place in closed receptacles
 When faxing, verify the fax number before sending
 Close doors or privacy curtains when having
discussions of confidential health information
 Do not leave medical records unattended or in open
areas
 Respect the privacy rights of employees who come
here for care by affording their information the
utmost confidentiality it deserves
 Keep confidential health information you hear or see
to yourself (Upstate, 2011)
 Protect your access by not sharing your account
and/or password with others
 Do not write down or post your password on
computer systems
 Never leave a workstation signed on or left
unattended with access to confidential health
information
 Access information in computer systems when you
have a need to- know the information
 Never disable or remove the virus detection software
 Take measures to protect your computer passwords
so that they are not misused
 Provide HIPPA training to all health care
employees
 Distribute a hard copy of HIPPA practices
 Administer an assessment at the
completion of the HIPPA training to
evaluate knowledge obtained
 Implement monthly or quarterly
workshops to stay abreast of HIPPA
modifications and/or additions
 Provide technical training to all health
care employees on accessing medical
information via computer, PDA,
MacBook, tablet, etc
 Assign team leaders of each
department to monitor department
functions to ensure patient
confidentiality and privacy
 Provide each health care employee with
a login and have them formulate a
password of which each department
team leader will have access to monitor
medical record access and review
 Have all health care employees sign
confidentiality statements and
acknowledgements stating their
understanding of HIPPA practices
 Show interactive modules and videos
during HIPPA trainings to encourage
health care employees interaction
 Questionaries' and surveys given to
health care employees as well as
patients may assist team leaders and
managers in developing department
standards and policies in regards to
patient confidentiality and privacy.
 User education concerning virus
protection
 User education in importance of
monitoring login success/failure, and
how to report discrepancies
 User education in password
management
 Education on awareness (Sheidy, 2002).
 Sheidy, D.P. & McMahon, M.K. (2002). Hippa and
training: Web based strategies for compliance.
Retrieved September 26, 2013, from
http://www.ehcca.com/presentations/HIPAA/sheidy-
tue.pdf
 United States Department of Health and Human
Services. (2013). Health information privacy. Retrieved
September 26, 2013, from
http://www.hhs.gov/ocr/privacy/index.html
 Upstate Medical Center. (2011). Protecting patient
confidentiality and security. Retrieved September 26,
2013, from
http://www.upstate.edu/forms/documents/F84037.p
df
 University Information Technology
Services. (2013). What is HIPPA?.
Retrieved September 26, 2013, from
http://kb.iu.edu/data/ayyy.html

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Patient confidentiality 9.26.13

  • 1. Patricia Neville September 26, 2013 MHA 690 Instructor Lu
  • 2.  Over 120 health care employees viewed celebrities’ medical records  Medical records were viewed between January 2004 – June 2006  Hospital employees used management passwords to view medical information  Hospital employees received disciplinary action some including dismissal
  • 3.  Ethics  Privacy  Security  Trust  Honesty  Relationships  Quality  Care
  • 4.  Refers to WHAT is protected  Information about an individual and the determination of WHO is permitted to use, disclose, or access the information
  • 5.  Refers to HOW information is safeguarded  Ensuring privacy by controlling access to information and protecting it from inappropriate disclosure and accidental or intentional destruction or loss (Upstate, 2011).
  • 6.  The Health Insurance Portability and Accountability Act (HIPAA) of 1996 is set of statutes designed to improve the efficiency and effectiveness of the US health care system:  • Title I: Title I of HIPAA provides rules to "improve the portability and continuity of health insurance coverage" for workers when they change employers.  • Title II: Title II of HIPAA provides rules for controlling health care fraud and abuse, and includes an "Administrative Simplification" section that sets standards for enabling the electronic exchange of health information (University, 2013).
  • 7.  The Office for Civil Rights enforces the HIPAA Privacy Rule, which protects the privacy of individually identifiable health information; the HIPAA Security Rule, which sets national standards for the security of electronic protected health information; the HIPAA Breach Notification Rule, which requires covered entities and business associates to provide notification following a breach of unsecured protected health information; and the confidentiality provisions of the Patient Safety Rule, which protect identifiable information being used to analyze patient safety events and improve patient safety (United, 2013).
  • 8.  Places limits on how confidential health information can be shared with others.  Establishes patient rights to control the sharing of their health information.  Puts safeguards in place for confidential health information collected, maintained, used, or transmitted in electronic form
  • 9.
  • 10.  Shred all paper containing confidential health information or place in closed receptacles  When faxing, verify the fax number before sending  Close doors or privacy curtains when having discussions of confidential health information  Do not leave medical records unattended or in open areas  Respect the privacy rights of employees who come here for care by affording their information the utmost confidentiality it deserves  Keep confidential health information you hear or see to yourself (Upstate, 2011)
  • 11.  Protect your access by not sharing your account and/or password with others  Do not write down or post your password on computer systems  Never leave a workstation signed on or left unattended with access to confidential health information  Access information in computer systems when you have a need to- know the information  Never disable or remove the virus detection software  Take measures to protect your computer passwords so that they are not misused
  • 12.  Provide HIPPA training to all health care employees  Distribute a hard copy of HIPPA practices  Administer an assessment at the completion of the HIPPA training to evaluate knowledge obtained  Implement monthly or quarterly workshops to stay abreast of HIPPA modifications and/or additions
  • 13.  Provide technical training to all health care employees on accessing medical information via computer, PDA, MacBook, tablet, etc  Assign team leaders of each department to monitor department functions to ensure patient confidentiality and privacy
  • 14.  Provide each health care employee with a login and have them formulate a password of which each department team leader will have access to monitor medical record access and review  Have all health care employees sign confidentiality statements and acknowledgements stating their understanding of HIPPA practices
  • 15.
  • 16.  Show interactive modules and videos during HIPPA trainings to encourage health care employees interaction  Questionaries' and surveys given to health care employees as well as patients may assist team leaders and managers in developing department standards and policies in regards to patient confidentiality and privacy.
  • 17.  User education concerning virus protection  User education in importance of monitoring login success/failure, and how to report discrepancies  User education in password management  Education on awareness (Sheidy, 2002).
  • 18.  Sheidy, D.P. & McMahon, M.K. (2002). Hippa and training: Web based strategies for compliance. Retrieved September 26, 2013, from http://www.ehcca.com/presentations/HIPAA/sheidy- tue.pdf  United States Department of Health and Human Services. (2013). Health information privacy. Retrieved September 26, 2013, from http://www.hhs.gov/ocr/privacy/index.html  Upstate Medical Center. (2011). Protecting patient confidentiality and security. Retrieved September 26, 2013, from http://www.upstate.edu/forms/documents/F84037.p df
  • 19.  University Information Technology Services. (2013). What is HIPPA?. Retrieved September 26, 2013, from http://kb.iu.edu/data/ayyy.html