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Transforming Resistance to Change
- 1. Transformations Bringing narrative ideas to the workplace Narrative coaching and consulting Chené Swart Pierre Blanc-Sahnoun Therapeutic Conversations X Vancouver, May 9th 2012
- 2. Powerpoint vs poetry Transformations
- 3. Preferred stories about work • Chose something that you value in your work • Tell a real and recent story that happened in your job and illustrates this something • What is it in this story that is particularly precious to you ? • Are there any specific hopes, values, commitments, visions… relating to this ? • How did these hopes, values, etc. appear in your life ? • Does this connect you to some beliefs, ideas of a community (family, religion, culture…) that you relate to ? • What was it like for you to speak about these topics in relation to work ? Transformations
- 4. Dominant stories about work •… Transformations
- 5. Transformations What you find in an organization is very strong dominant ideas
- 6. about power and compliance about competition and scarcity about efficiency and performance (=>speed) about profit for the shareholder about growth Transformations
- 7. Transformations This is what we call « the big 5 »
- 8. This discourse is very strong in most private companies, but also public and health organizations. It is dominant in most countries about what a business / profitable organization should be Transformations
- 9. In a lot of countries, subsidiaries form solidary work- communities, to protect their own skills, knowledges and traditions about « work ». They develop a resistance to the headquarters and the shareholder Transformations
- 10. They set up very interesting "passive" resistance strategies These resistance initiatives are pathologized as « resistance to change » whereas they are honouring the preferred values and identities of the work- communities Transformations
- 11. Transformations Narrative practices bring a lot to coaching and consulting
- 12. narrative coaching gives back common purpose to the organizations and restores the relationship between people. It helps them solve conflicts, build common cultures around really preferred values and hopes it reverses the circulation way of the information it links people’s lives and creates feedback Transformations
- 13. Transformations but it challenges the leaders on their conception of management and leadership
- 14. the narrative coach has to deal endlessly with the enormous pressure of these dominant stories he might be « recruited » by the organization as a normalizing device, maintaining the executives in the corporate conformity this demands from him a very high level of ethics Transformations
- 15. Lots of applications in the organisations • Individual coaching • Training • Team Building • Diversity work • Debriefing, facilitation • Change management • Conflict dissolution • Response to suicide and burnout • … Transformations
- 16. Sustainability • GLOP : Group which Frees the Organizations from Problems • Individual preparation • Not let the problem take over • Begin by preferred stories • Stay close to the intentions of the work • Not be alone in preparing and facilitating • Invent new ways to cooperate (economy) • Respect narrative protocols : stories, images, metaphors, values • Document and recruit audiences • Negociate with leaders and recruit them in the process • Decnstruct the stories about ownership of problems • … and much more Transformations
- 17. … and what about you? • Ideas for your own context… • New possibilities… • Take-outs… •… Transformations
- 18. Transformations Narrative individual coaching
- 19. Transformations
- 20. Transformations
- 21. Transformations
- 23. • Hello, I am your trainer… which means that you are going to teach me • What are your best stories about management • What is really important in this story that made you chose it ? • What kind of management values does this story design • What is in common between all your stories ? And what is the most important ? Transformations
- 24. • Stories • Common referential • Personal mapping on the referential • Outsider witnessing • (no action plans) • Where am I living on this common country of management • What is important for me • How could I do more of what is important • Continue… ? Begin… ? Stop… ? • Who can help me ? • What could try to prevent me to do that ? • How will people see that I do this ? • What difference will it make in my work? • What is the value of this difference for me ? Transformations
- 25. Transformations Narrative Team building
- 26. • Merry Christmas ! • People connected by stories • All the work communities are confronted to the same types of challenges: belonging or not belonging, inclusion and exclusion, leadership, sharing of the resources, conflicts resolution and violence management • From a story about difference to a story about resemblance (20 % - 100 %) Transformations
- 27. The story of SSL Healthcare • X Healthcare France : 2 brands in drugstores, one of footcare, one of sexual protection • Small and very specialized compared to the industry leaders (hulks) • Strong competition on the market and major crisis in Europe • Demands from the shareholder • « baby blues » and disorientation : who are we ? Where to go now ? What strategy to cope with the crisis ? • Used to be the good pupil of the company and winning award team but the results are collapsing Transformations
- 28. The story of SSL Healthcare 1. Drawing your team 2. Visiting the exhibition 3. Discussing what’s important and building a common vision Transformations
- 29. The story of SSL Healthcare Transformations
- 30. The story of SSL Healthcare Transformations
- 31. The story of SSL Healthcare Transformations
- 32. The story of SSL Healthcare But… • You have a long story of success and being an award-winning team. • Can you tell me stories about this period ? • How did you do this ? On what skills or ideas did you rely to achieve this ? Transformations
- 33. The story of SSL Healthcare « We are elves » This text is a patchwork realized from your own words, images and sentences that you used during this workshop to talk about your values, projects and identity. • We are not warriors, we are elves, we are nimble. We are small but nimble, we like to move and change, we praise playful challenges. We like to change, to think about ptoblems and elaborate solutions. We are sensitive people and emotion is something we value, even if one of us says that we should beware of too much emotion that could paralyde our capacity to move on. • We had to accept a loss and we weren’t aware of it, we will never be « big, free and wealthy » at the same time. We had to give up on it. We want a plauful and inspiring challenge, to realize our ambitions in the respect of our human values, trust, exemplarity, courage et equity. Instead of getting big quickly, we decided to be everywhere quickly and to increase our brands’ presence. • We invented a name for that, the « Everywhereness ». It is a balance between what seems acceptable for out shareholders and what’ s ausing and interesting for us. • Engage with our teams in « Everywhereness » allows us to unite ourselves and to lead our teams under a common banner. Transformations
- 34. The story of SSL Healthcare – what difference could it make in the life of your team, or your company? – What kind of projects or initiatives could show that you have developed this new understanding of your preferred way of working? – If you could draw the difference, or the new possibilities, or your team reconnected with its preferred values and practices, what would this drawing look like? Transformations
- 35. Transformations The story of SSL Healthcare
- 36. Applications of the tree of life in the organizations With permission of Dina Scherrer Inspired from Ncazelo Ncube (REPPSI) and Transformations David Denborough
- 37. Transformations Narrative Change management
- 38. In a lot of countries, subsidiaries or local teams form solidary work-communities, to protect and sustain their own skills, knowledges and traditions about « work » They develop a resistance to the hedquarters and the shareholder They set up very interesting "passive" resistance strategies These resistance initiatives are pathologized as « resistance to change » whereas they are honouring the preferred values and identities of the work-communities Coaches are requested to « tackle » or « suppress » this resistance There is a corporate belief that « change is good, resistance is bad » Transformations
- 39. The story of Pages jaunes What would you decide if it was your company and your money ? Transformations
- 40. The story of Pages jaunes What is working well in your job in the DSI since the reorganization and what should be changed? What sustains you in your work at the present time? What are the values, practices, ideas that help you the more when confronted to a problem? Please, tell recent stories from the real life in illustration of these points… Then, please express your common vision under any form that seem relevant to you Transformations
- 41. The story of Pages jaunes Transformations
- 42. … All this rests on the professional conscience and on the good will. We hope that this text will be able to make our managers become aware of our problems and our efforts and to the direction of Yellow Pages. We also hope that he/it will be able to serve to other people of the DSI that will be able to meet of it. We wish that all our invisible work is recognized and rewarded. For some among us, if they continue to make some efforts, it is for their personal satisfaction, for the taste of work makes well, but they don't wait anymore for recognition of the enterprise. The most pessimistic think that the ways to get round « A footing with ski and to work nevertheless that we exposed above arrange the Direction well because shoes… » they limit the damages of the reorganization. But for a lot of other, our attachment to Yellow Pages made us hope that the reports and the suggestions that we expose in this text and that we elaborated The story of Pages jaunes during the seminary will be able to contribute to make change the things. Transformations
- 43. Transformations In the beginning we had the hope To make our histories heared But locked under this lid Our ideas remain in jail But retained behind this wall Our voice is only a whisper Yet we still have the pride Of our teams, of our professions But living too long in the desert Made us a little bitter And if we don't drop it It is that we know how to trick and smuggle And to open new paths Even though they are clandestine To take in hand our future We need confidence To pass our distrust That one recognizes our fracture And we want a voice To gather on the same ground PH, DOP, MOS and SOL. And we want a voice To gather on the same ground The story of Pages jaunes PH, DOP, MOS and SOL.
- 45. 1. Acceptation of the coaching 2. Individual interview 3. Documentation 4. Common interview about the documentation with outsider witness 5. Initiatives 6. Follow up • what are the effects of the conflict? • what did the conflict not manage to destroy? • how is this possible? • what important things does this conflict destroy or prevent to exist? • how to recover and amplify this? Transformations
- 46. Narrative response to suicide and burnout http://www.dulwichcentre.co m.au/explorations-2009-1- pierre-blanc-sahnoun.pdf Transformations
- 47. Individual conversations • When were you informed of Jean‐Louis Marquis’ suicide? Could you tell me exactly what happened, what you thought and felt, the opinions you had on this subject? • How has this suicide affected you? Your relations with your colleagues? Maybe your morale or self‐image? What you think about this company? Your view of work or life in general? • Do you think the impact is mostly negative or is there something positive? Or a bit of both? • What experiences or ideas have allowed you to put things into perspective, to reduce the effects of this suicide on the various areas you spoke about? • Did anyone in particular help you by his/her presence, teachings, words, or ideas to deal with the impact of this suicide on your life? • Would you mind telling me a bit more about these experiences and your ideas on suicide and death – in particular, how you acquired them or whether they correspond to the culture of your family or a community (religious, ethnic ...) to which you belong? Transformations
- 48. Definitional ceremony • Employees would be free to speak, if they so desired, or remain silent; the very fact of their attendance already constituting a tribute to the memory of their colleague, • The objective of the meeting was to talk about Jean‐Louis Marquis, not their own ‘trauma’, or the company specifically. Drawing on the outsider‐ witness/definitional ceremony map (White, 2007), I proposed the following points to employees for their thoughts: • What image of him remained with them? • Tell a story to illustrate this image and share it. • Describe where the speaker was today, what ideas he/she had in relation to this colleague’s suicide, and how these ideas potentially affected his/her professional activities and personal life. • What he/she learned as a lesson or adopted as a resolution for the future. Transformations
- 49. Transformations
Editor's Notes
- The tree of life in the setting of this seminary was very useful to invite to a better knowledge of the other elements of the professional sphere that participates in the construction of a trajectory, as it is for example the previous professional origins ("the professional lives"), resources, the cleverness, expertises, the talents, the qualities, the professional dreams, the goals, the hopes, the people who count or counted professionally, the present to the sense of gifts received, etc. I invited the participants to use their creativeness and their imagination about: "their professional roots, their professional history, that of which they have need to advance in their professional life (soil), their resources, what feeds them in their work, their faculties, expertises, qualities, talents, their values (the trunk), their goals, their dreams, their professional hopes (the branches), the people who counted or that count on the professional plan (the leaves), the gifts, the supports, the present received (the fruits). " Concerning the process, each draws its tree, put his/her/its words. Then, one exposes the trees together all: it is the forest of the trees of the writing. Those that wish it present their tree to the other and one proposes a person to resound. I also invited the participants to put, with the help of post-it, of the words of support on the trees in relation with what touched them. This day has been lived very well by the participants. She/it answered the objective that was to recover the creativeness and the desire to make together. I would even say that she/it was farther, while giving back the sense and the value to the course of the participants while putting in light the team's different expertises. Some actions have been put to remain in this dynamics. Every participant leaves with his/her/its tree that is going to accompany it and to remind him the flowers on his/her/its professional path. A certificate in to remember this day to been sent by the continuation to each among them. Composition of the life tree The roots: the personal values that incited me to become an elected and that I wanted to honor and to express while becoming elected. Soil: the territory or we live, our territory, that can enrich us that if we enrich it. It is an ecosystem. The trunk: the social body of the Mutual Credit, the" human resources" in their whole, leaders, salaried and elected. I write down to the level of the trunk the expertises that I bring to the Mutual Credit, in to know, in know-how and in relations. The branches: the projects, the hopes that I feed as elected the Mutual Credit. The leaves: the other elected, salaried employees, leaders, with which to undertake; the values to put in .uvre between us, elected, and with them, for common audacities of quality. The fruits: the results to the present, the good examples, the inspiring examples. The flowers: the promises and the audacities that I have in me for the Mutual Credit. The seeds: the acts that I want to sow so that tomorrow either fertile for the Mutual Credit and our territories.
- The green edges are the DSI: Sèvres, Rennes and Bordeaux. All small bonshommes is salaried employees and all those that have some crowns (of which a papal tiara and a crown of France Miss) are chiefs. One wanted to show the different paths to have the information of communication: of the entangled hoses, of the roads, of the paths of irons, one tries several means but one doesn't arrive there. There are also asses of bags, of the problems that fall in a hole and one doesn't know where they succeed. But when one wears a crown on the other hand on the head, information arrives without any problem, it is represented by telephone lines. One made a truck of the Brinks with dollars and the crowned heads that keep money for them. There are some kids under that remain for the small salaried employees. One represented a stork, a new newcomer parachuted within the DSI, that doesn't know has that to address. Inside of the DSI houses, one represented the doors that open up and that don't lead toward nowhere or of the doors that are closed frankly. All this rests on the professional conscience and on the good will. We hope that this text will be able to serve to make our managers become aware of our problems and our efforts and to the direction of Yellow Pages. We also hope that he/it will be able to serve to other people of the DSI that will be able to meet of it. We wish that all our invisible work is recognized and rewarded. For some among us, if they continue to make some efforts, it is for their personal satisfaction, for the taste of work makes well, but they don't wait anymore for recognition of the enterprise. The most pessimistic think that the ways to get round and to work nevertheless that we exposed above arrange the Direction well because they limit the damages of the reorganization. But for a lot of other, our attachment to Yellow Pages made us hope that the reports and the suggestions that we expose in this text and that we elaborated during the seminary will be able to contribute to make change the things. In the beginning we had the hope To make hear our histories But crushed by this lid Our ideas remain in the circle But shut in behind this wall Our voice is only a whisper Yet we have the pride Of our teams, of our professions But too long in the desert returned Us a little bitter And if we don't drop It is that we know how to get round And to open new paths Even though they are a little clandestine To take in hand our future We need confidence To pass our distrust That one recognizes our fracture And that one gives us the speech To gather on the same soil PH, DOP, MOS and SOL. And that one gives us the speech To gather on the same soil PH, DOP, MOS and SOL. Les carres verts sont les DSI : Sèvres, Rennes et Bordeaux. Tous les petits bonshommes sont des salariés et tous ceux qui ont des couronnes (dont une tiare papale et une couronne de miss France) sont des chefs. On a voulu montrer les différents chemins pour avoir les informations de communication : des tuyaux emmêlés , des routes, des chemins de fers, on essaie plusieurs moyens mais on n'y arrive pas. Il y a aussi des culs de sacs, des problèmes qui tombent dans un trou et on ne sait pas où ils aboutissent. Mais quand on porte une couronne sur la tête par contre, l'information arrive sans aucun problème, elle est représentée par des lignes téléphoniques. On a fait un camion de la Brinks avec des dollars et les têtes couronnées qui gardent l'argent pour eux. Il y a quelques petits sous qui restent pour les petits salariés. On a représenté une cigogne, un nouvel arrivant parachuté au sein de la DSI, qui ne sait pas a qui s'adresser. A l'intérieur des maisons DSI, on a représenté des portes qui s'ouvrent et qui ne mènent vers nulle part ou des portes qui sont carrément fermées. Tout ceci repose sur la conscience professionnelle et sur la bonne volonté. Nous espérons que ce texte pourra servir à faire prendre conscience de nos problèmes et de nos efforts à nos managers et à la direction de Pages Jaunes. Nous espérons aussi qu’il pourra servir à d’autres personnes de la DSI qui pourront s’y retrouver. Nous souhaitons que tout notre travail invisible soit reconnu et récompensé. Pour certains d’entre nous, s’ils continuent à faire des efforts, c'est pour leur satisfaction personnelle, pour le gout du travail bien fait, mais ils n’attendent plus de reconnaissance de l'entreprise. Les plus pessimistes pensent que les façons de contourner et de travailler quand même que nous avons exposées ci-dessus arrangent bien la Direction car elles limitent les dégâts de la réorganisation. Mais pour beaucoup d’autres, notre attachement à Pages Jaunes nous fait espérer que les constats et les suggestions que nous exposons dans ce texte et que nous avons élaborés au cours du séminaire pourront contribuer à faire changer les choses.
- The green edges are the DSI: Sèvres, Rennes and Bordeaux. All small bonshommes is salaried employees and all those that have some crowns (of which a papal tiara and a crown of France Miss) are chiefs. One wanted to show the different paths to have the information of communication: of the entangled hoses, of the roads, of the paths of irons, one tries several means but one doesn't arrive there. There are also asses of bags, of the problems that fall in a hole and one doesn't know where they succeed. But when one wears a crown on the other hand on the head, information arrives without any problem, it is represented by telephone lines. One made a truck of the Brinks with dollars and the crowned heads that keep money for them. There are some kids under that remain for the small salaried employees. One represented a stork, a new newcomer parachuted within the DSI, that doesn't know has that to address. Inside of the DSI houses, one represented the doors that open up and that don't lead toward nowhere or of the doors that are closed frankly. All this rests on the professional conscience and on the good will. We hope that this text will be able to serve to make our managers become aware of our problems and our efforts and to the direction of Yellow Pages. We also hope that he/it will be able to serve to other people of the DSI that will be able to meet of it. We wish that all our invisible work is recognized and rewarded. For some among us, if they continue to make some efforts, it is for their personal satisfaction, for the taste of work makes well, but they don't wait anymore for recognition of the enterprise. The most pessimistic think that the ways to get round and to work nevertheless that we exposed above arrange the Direction well because they limit the damages of the reorganization. But for a lot of other, our attachment to Yellow Pages made us hope that the reports and the suggestions that we expose in this text and that we elaborated during the seminary will be able to contribute to make change the things. In the beginning we had the hope To make hear our histories But crushed by this lid Our ideas remain in the circle But shut in behind this wall Our voice is only a whisper Yet we have the pride Of our teams, of our professions But too long in the desert returned Us a little bitter And if we don't drop It is that we know how to get round And to open new paths Even though they are a little clandestine To take in hand our future We need confidence To pass our distrust That one recognizes our fracture And that one gives us the speech To gather on the same soil PH, DOP, MOS and SOL. And that one gives us the speech To gather on the same soil PH, DOP, MOS and SOL. Les carres verts sont les DSI : Sèvres, Rennes et Bordeaux. Tous les petits bonshommes sont des salariés et tous ceux qui ont des couronnes (dont une tiare papale et une couronne de miss France) sont des chefs. On a voulu montrer les différents chemins pour avoir les informations de communication : des tuyaux emmêlés , des routes, des chemins de fers, on essaie plusieurs moyens mais on n'y arrive pas. Il y a aussi des culs de sacs, des problèmes qui tombent dans un trou et on ne sait pas où ils aboutissent. Mais quand on porte une couronne sur la tête par contre, l'information arrive sans aucun problème, elle est représentée par des lignes téléphoniques. On a fait un camion de la Brinks avec des dollars et les têtes couronnées qui gardent l'argent pour eux. Il y a quelques petits sous qui restent pour les petits salariés. On a représenté une cigogne, un nouvel arrivant parachuté au sein de la DSI, qui ne sait pas a qui s'adresser. A l'intérieur des maisons DSI, on a représenté des portes qui s'ouvrent et qui ne mènent vers nulle part ou des portes qui sont carrément fermées. Tout ceci repose sur la conscience professionnelle et sur la bonne volonté. Nous espérons que ce texte pourra servir à faire prendre conscience de nos problèmes et de nos efforts à nos managers et à la direction de Pages Jaunes. Nous espérons aussi qu’il pourra servir à d’autres personnes de la DSI qui pourront s’y retrouver. Nous souhaitons que tout notre travail invisible soit reconnu et récompensé. Pour certains d’entre nous, s’ils continuent à faire des efforts, c'est pour leur satisfaction personnelle, pour le gout du travail bien fait, mais ils n’attendent plus de reconnaissance de l'entreprise. Les plus pessimistes pensent que les façons de contourner et de travailler quand même que nous avons exposées ci-dessus arrangent bien la Direction car elles limitent les dégâts de la réorganisation. Mais pour beaucoup d’autres, notre attachement à Pages Jaunes nous fait espérer que les constats et les suggestions que nous exposons dans ce texte et que nous avons élaborés au cours du séminaire pourront contribuer à faire changer les choses.
- The green edges are the DSI: Sèvres, Rennes and Bordeaux. All small bonshommes is salaried employees and all those that have some crowns (of which a papal tiara and a crown of France Miss) are chiefs. One wanted to show the different paths to have the information of communication: of the entangled hoses, of the roads, of the paths of irons, one tries several means but one doesn't arrive there. There are also asses of bags, of the problems that fall in a hole and one doesn't know where they succeed. But when one wears a crown on the other hand on the head, information arrives without any problem, it is represented by telephone lines. One made a truck of the Brinks with dollars and the crowned heads that keep money for them. There are some kids under that remain for the small salaried employees. One represented a stork, a new newcomer parachuted within the DSI, that doesn't know has that to address. Inside of the DSI houses, one represented the doors that open up and that don't lead toward nowhere or of the doors that are closed frankly. All this rests on the professional conscience and on the good will. We hope that this text will be able to serve to make our managers become aware of our problems and our efforts and to the direction of Yellow Pages. We also hope that he/it will be able to serve to other people of the DSI that will be able to meet of it. We wish that all our invisible work is recognized and rewarded. For some among us, if they continue to make some efforts, it is for their personal satisfaction, for the taste of work makes well, but they don't wait anymore for recognition of the enterprise. The most pessimistic think that the ways to get round and to work nevertheless that we exposed above arrange the Direction well because they limit the damages of the reorganization. But for a lot of other, our attachment to Yellow Pages made us hope that the reports and the suggestions that we expose in this text and that we elaborated during the seminary will be able to contribute to make change the things. In the beginning we had the hope To make hear our histories But crushed by this lid Our ideas remain in the circle But shut in behind this wall Our voice is only a whisper Yet we have the pride Of our teams, of our professions But too long in the desert returned Us a little bitter And if we don't drop It is that we know how to get round And to open new paths Even though they are a little clandestine To take in hand our future We need confidence To pass our distrust That one recognizes our fracture And that one gives us the speech To gather on the same soil PH, DOP, MOS and SOL. And that one gives us the speech To gather on the same soil PH, DOP, MOS and SOL. Les carres verts sont les DSI : Sèvres, Rennes et Bordeaux. Tous les petits bonshommes sont des salariés et tous ceux qui ont des couronnes (dont une tiare papale et une couronne de miss France) sont des chefs. On a voulu montrer les différents chemins pour avoir les informations de communication : des tuyaux emmêlés , des routes, des chemins de fers, on essaie plusieurs moyens mais on n'y arrive pas. Il y a aussi des culs de sacs, des problèmes qui tombent dans un trou et on ne sait pas où ils aboutissent. Mais quand on porte une couronne sur la tête par contre, l'information arrive sans aucun problème, elle est représentée par des lignes téléphoniques. On a fait un camion de la Brinks avec des dollars et les têtes couronnées qui gardent l'argent pour eux. Il y a quelques petits sous qui restent pour les petits salariés. On a représenté une cigogne, un nouvel arrivant parachuté au sein de la DSI, qui ne sait pas a qui s'adresser. A l'intérieur des maisons DSI, on a représenté des portes qui s'ouvrent et qui ne mènent vers nulle part ou des portes qui sont carrément fermées. Tout ceci repose sur la conscience professionnelle et sur la bonne volonté. Nous espérons que ce texte pourra servir à faire prendre conscience de nos problèmes et de nos efforts à nos managers et à la direction de Pages Jaunes. Nous espérons aussi qu’il pourra servir à d’autres personnes de la DSI qui pourront s’y retrouver. Nous souhaitons que tout notre travail invisible soit reconnu et récompensé. Pour certains d’entre nous, s’ils continuent à faire des efforts, c'est pour leur satisfaction personnelle, pour le gout du travail bien fait, mais ils n’attendent plus de reconnaissance de l'entreprise. Les plus pessimistes pensent que les façons de contourner et de travailler quand même que nous avons exposées ci-dessus arrangent bien la Direction car elles limitent les dégâts de la réorganisation. Mais pour beaucoup d’autres, notre attachement à Pages Jaunes nous fait espérer que les constats et les suggestions que nous exposons dans ce texte et que nous avons élaborés au cours du séminaire pourront contribuer à faire changer les choses.
- Introduced myself and my firm, Indicated that I was not a clinical psychologist, but a corporate consultant with anarrative orientation,Told them that the term ‘psychological support’ was not appropriate to describe my work, Suggested that, when faced with the suicide of one of its members, their community had probably been subject to multiple feelings and ideas, some of them perhaps contradictory, Proposed individual conversations for those who would agree to one. This conversation would be entirely confidential, which I guaranteed in front of their Director. Its topic would be the meaning they gave to their colleague’s act and how they personally responded to it, Said that these meetings would be followed by a general meeting of the community based on the topic of Jean‐Louis Marquis’ suicide and what it meant to them, Ended by repeating that none of the above was mandatory for anyone. When were you informed of Jean‐Louis Marquis’ suicide? Could you tell me exactly what happened, what you thought and felt, the opinions you had on this subject? How has this suicide affected you? Your relations with your colleagues? Maybe your morale or self‐image? What you think about this company? Your view of work or life in general? Do you think the impact is mostly negative or is there something positive? Or a bit of both? What experiences or ideas have allowed you to put things into perspective, to reduce the effects of this suicide on the various areas you spoke about? Did anyone in particular help you by his/her presence, teachings, words, or ideas to deal with the impact of this suicide on your life? Would you mind telling me a bit more about these experiences and your ideas on suicide and death – in particular, how you acquired them or whether they correspond to the culture of your family or a community (religious, ethnic ...) to which you belong? Employees would be free to speak, if they so desired, or remain silent; the very fact of their attendance already constituting a tribute to the memory of their colleague, The objective of the meeting was to talk about Jean‐Louis Marquis, not their own ‘trauma’, or the company specifically. Drawing on the outsider‐witness/definitional ceremony map (White, 2007), I proposed the following points to employees for their thoughts: What image of him remained with them? Tell a story to illustrate this image and share it. Describe where the speaker was today, what ideas he/she had in relation to this colleague’s suicide, and how these ideas potentially affected his/her professional activities and personal life. What he/she learned as a lesson or adopted as a resolution for the future.