2. Let us look after your landline
Whatever you need, from a single line to ISDN30, we’ve got it.
We use the same infrastructure as BT but we combine this with our award-winning service. So if you have a BT landline
you can transfer the line and number to us.
And if your mobiles are with us you get one contract, one bill and one point of contact for everything. Simple.
What’s available?
• Landlines – one number, one line (also called analogue)
• ISDN2 – two channels on one line for voice, data or fax
• ISDN30 – up to 30 channels on one line
• Calls Only – if you’re in a contract with BT you can move your call charges to us and pay BT for the line.
Monthly line rental
No. of inclusive Price Price
Product Inclusive care
minutes to ø mobiles ø customers non ø customers
Landline (analogue) 0 £11.50 £14.50 Level 2
Landline (analogue) 200 £13.50 £16.50 Level 2
Landline (analogue) 200 £17.50 N/A Level 3
Landline (analogue) 400 £19.50 N/A Level 3
ISDN2 0 £22 for 2 channels £22 for 2 channels Level 2
ISDN30 (8-30 channels) 0 £14.00 £14.00 Level 2
Calls only N/A £0.00 £0.00 N/A
3. Call Charges
Call type Cost
Calls to landlines (local and national) 1ppm
Calls to ø mobiles 6ppm*
Calls to all other mobiles (except 3) 8ppm
Calls to 3 mobiles 13ppm
Call connection charge (charge doesn’t apply to calls within the inclusive allowance or minute bundles) 2p
*First 200 minutes are included on £13.50, £16.50 & £17.50 tariff and first 400 minutes are included on £19.50 tariff.
Call charges are for UK calls only. Call charges to 0800 numbers are free at all times. All prices shown are pence per minute and exclude VAT.
Shape your tariff to suit you
Everyone’s needs are different. So we’ve a choice of minute bundles and services to help you get what you need.
Minute bundle monthly subscription
Calls to standard UK Calls to standard UK
Minutes Calls to O2 mobiles
landlines and mobiles landlines
200 N/A £4.20 £1.82
250 £8.63 N/A N/A
500 £15.81 £10.20 £4.40
1000 £28.75 £19.80 £8.47
2000 £51.75 £36.00 £16.50
3000 N/A £52.20 £23.93
5000 £115.00 £84.00 £38.50
7000 N/A £108.00 £51.98
10000 £201.25 £156.00 £71.50
20000 £345.00 £300.00 £137.50
50000 £862.50 £756.00 £346.50
75000 £1293.75 £1140.00 £422.50
10000 £1600.00 £1400.00 £650.00
UK calls only. Minutes are valid for 1 month and unused minutes do not rollover to the following month.
Calls to landlines include calls to numbers beginning 01, 02 & 03. All prices shown exclude VAT.
4. Other services
Price per month
Service name What it does Analogue line ISDN2 ISDN30
Caller display See who’s calling you 50p N/A N/A
1571 call minder Answer phone 94p N/A N/A
Call waiting Answer a call while on another
50p
Call barring Block calls to premium numbers
Call forwarding Sends calls to another number £1 £3
Sends calls to another number when 50p plus standard call charges
Call divert
you’re unavailable
£3.50 one-off set up charge, then
Smart divert Set up call divert over the phone N/A N/A
50p per month
Call sign Add another number with its own ringtone 50p N/A N/A
Use these services as much as you like at no extra charge
1471 See which number called last
141 Hide your number when calling
These services are on a “pay as you use” basis
Ringback 6p per use plus standard call charges
Three way call 6p per use plus standard call charges (applies to all parties)
5. Care packages
If you ever need to report a fault on your line, you can 24 hours a day, 7 days a week – 365 days a year.
All of our landlines come with a care package. For added reassurance you can upgrade to another
package that suits your business needs. Or request an Expedited repair if you need it.
Response rates
Level Cost Operating hours
If a fault is reported:
Included with all 08:00 - 18:00 Monday
landline tariffs (except - Saturday, excluding • within operating hours, we’ll fix it by the end of the next working day.
2
£17.50 & £19.50) Public and Bank • outside operating hours, we’ll fix it by the end of the second working day.
ISDN2 and ISDN30 Holidays
07:00 - 21:00 Monday • before 1pm, we’ll fix it by the end of the day including Public and Bank Holidays
Included with £17.50 - Sunday, including
3 • after 1pm within operating hours we’ll fix it before 1pm the next day
and £19.50 Public and Bank
Holidays • outside operating hours, we’ll get in touch at the start of the next working day
24 hours a day, 7 days
£5 per month, per line/
4 a week including Public • we aim to fix it within 6 hours*
channel
and Bank Holidays
*This assumes we have 24 hour access to the location. If we visit a location and this is not the case, you may be charged.
Expedited repair
If you’re on either of the Level 2 or Level 3 packages, you can request a faster repair service on a per
occasion basis:
One-off repair at this
Care package Cost
package’s service level:
Level 3 £500 per landline/ISDN2 line
Level 2 £650 per landline/ISDN2 line
Level 4
£500 per ISDN30 channel
Level 3 Level 4 £150 per landline/ISDN2 line
6. Why ø?
We care
It’s why we keep winning customer service awards.
Our UK team are always available to help from 8am-9pm every day. And it’s the same number for
mobiles and landlines.
Happiness guaranteed
We’ll make things easy at every step. And we guarantee your landline will be ready for you to use on
time. If not, we’ll give you your first month’s line rental for free.
Save money
Line rental starts at £11.50 a month if your mobiles are with us. And £14.50 if not.
Did you know that 15% of landline calls are to mobiles, but they make up over 40% of the cost?
With us you’ll benefit from lower rates, or even inclusive calls to other ø mobiles.
So easy
One phone call and we’ll take care of everything. No downtime, and no impact
on your business.
MAY11 9355.006 WR!GHTS
You need to pass our credit check to get an O2 landline. And agree to a 12 month minimum contract. O2 landline isn’t available everywhere and it’s only for business customers. Go to www.o2.co.uk/smecontract for the full terms and our price list.
Telefónica UK Limited. Registered in England no. 1743099. Registered Offi ce: 260 Bath Road, Slough, SL1 4DX.
8. A Telemarketing Number makes it easy
for your customers to talk to you
Simple, memorable and with little or no cost they’ll be happy to call more often.
We’ve made our numbers easy to manage as well. Our simple divert is quick to set up and change, online.
We can give you a new Telemarketing Number, or take over one you already have. Whatever’s best for you.
Be the first number that comes to mind
We know it’s competitive out there. A number that’s easy to remember and cheap or free to call can make a
big difference. Make your number work for you and stand out from the crowd.
9. We’ll join it all up
Your landlines, your mobiles, and now your Telemarketing Numbers, all on the same bill, with one number to call for
help. You’ll spend less time on admin and have more time for your business.
• Easy to budget
With fixed costs, no set-up fees and no revenue sharing there won’t be any surprises. You only pay for what you use
and we’ve some of the lowest rental and usage costs around.
• Help when you need it
There’s a dedicated service number, FAQs and a comprehensive user guide.
• Your number. Your way
Control your numbers to match your business needs through our easy-to-use, secure online portal. Choose which
numbers to divert and when, manage it all in real-time - no queues, no calls, full online reporting to see what
marketing is reaching your customers and what’s not, 30-day trial - cancel without cost (except calls diverted within
this period).
10. The right number for you
Pick the one that works best for your business, and your customers.
Our range Benefits Caller pays You pay
Free from a
0800-0808 Make your customers feel really important with free calls from a BT landline. 2.5p
BT landline
Local rate
0845 Offers your customers local rate or even free calls wherever they are. Free
or free
National rate
0870 National appeal with reduced or even free calls. 2.5p
or free
The cost of your customer’s call is no more than a normal landline call to Geographic
03 2.5p
an 01 or 02 number. rate
Fixed price call, so your customer always knows exactly how much they’re
0844/3 1p* Free
paying.
* Excludes any call set up charge
All costs above are from a BT landline except for 03 numbers which are for all landline providers. ‘You pay’ charges
are for calls routed to 01 or 02 UK numbers. To find out more about other numbers, such as mobiles or international
numbers, talk to your Account Manager, who’ll be able to tell you more.
11. Simple products, simple costs
If you have a landline with us, you can pick one, or combine the two if you have more than one Telemarketing Number.
You can switch from one to another at any time.
Product details Set up Rental
One to One Divert your business calls through your Telemarketing Number to any landline or mobile. Free with
£5 per month
Translation Any day, any time, from the UK or abroad. ø landline
Need more flexibility? Send your calls to up to 5 different numbers, and 3 different time plans.
Free with
Divert Plan You say which calls go where, when and what happens if they are not picked up. Including £10 per month
ø landline
voicemail, voice2email and bespoke messages.
We’d love to tell you more
Give your Business Manager a call for more ways Telemarketing Numbers can help you grow your business.
JUL11 9627.001 WR!GHTS
Terms and conditions.
Telefónica UK Limited. Registered in England no. 1743099. Registered Offi ce: 260 Bath Road, Slough, SL1 4DX.
13. Our award-winning broadband is now
available to businesses
Switching is easy, with minimal hassle, upheaval or risk. We’ll give you a free router, 24/7 UK technical support and antivirus
security from McAfee for the length of your contract.
We’ll include everything in a simple cost per month and we won’t add any charges on top.
Already with ø?
If you have your mobiles or landlines with us, or both, joining everything up by switching your broadband to us will make
running your business even easier. And get better rates because you’re already our customer.
One bill. One point of contact for everything. Joining up your business communications, brilliantly.
What’s available
Choose from two contract options over 24 or 36 months. Home Office package - ideal for sole traders, home or remote
workers. Office 10 - designed for small to medium-sized businesses. Our broadband uses ADSL2+ technology so you can get
the best experience possible. And our happiness guarantee gives you 30 days to change your mind.
Cost per month
Cost per Download Upload McAfee
if you’re with Static IP Fair usage
month speed speed licenses
ø already
Home Office £20.50 £15.50 Up to 20MB Up to 1.3MB 2 Included 150GB
Office 10 £27.50 £22.50 Up to 20MB Up to 2.5MB 10 Included 300GB
Speed varies depending on factors including your distance from the exchange
14. Simple set up
Your ø broadband box includes an easy to follow CD guide. You’ll need a BT wholesale analogue line connected, or we
can set it up for you at the same time as your broadband*. You can get a landline from ø as well.
If you have broadband with another supplier, all you need to do is contact them for a MAC key and pass it on to us, we’ll
do the rest.
Support when you need it
We’ll give you round-the-clock free support if something does goes wrong, and promise to get you up and running again
as soon as possible.
You’ll also benefit from My ø desktop application that acts as an ongoing trouble-shooter on your desktop, looking for
niggles and fixing them before you know it.
Fast Fix
For added peace of mind you can add Fast Fix to your package for only £10 extra a month. We guarantee to fix your fault
within 24-hours and give you a back-up dongle to keep you online in the meantime.
If your router needs replacing, we’ll send you a new one by 10am the next working day.
We’re so confident we can fix your line on time, we’ll give you that month’s broadband and Fast Fix for free if we can’t.
Your ø wireless router
• Superfast wireless - supports 802.11 n/g & b • Embedded firewall • Secure - WEP and WPA
• Network office PCs and printers • Wired connectivity • Guest WLAN: offer internet to guests
• Static IP for websites and email servers • 4 Ethernet ports without accessing network
For more information about broadband, speak to your ø contact.
MAY11 9622.001 WR!GHTS
Terms and conditions.
*There is an additional charge for setting up a new analogue line. You need to pass our credit check to get O2 broadband. And agree to a 24 or 36 month minimum contract. O2 broadband for business isn’t available everywhere and is subject to status and availability.
Go to www.o2.co.uk/terms for the full terms and our price list. Telefónica UK Limited. Registered in England no. 1743099. Registered Offi ce: 260 Bath Road, Slough, SL1 4DX.
Top 10 Broadband awards based on over 310,000 speed tests carried out by Top 10 Broadband in May and June 2008. Moneysupermarket.com speed test award made following a quarterly survey of 8MB packages connected between May and June 2008. Computer Shopper’s Best Buy awarded to O2 Home
Broadband Premium Package, based on a survey of 22,000 people – result published August 2008.
