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Dawn Olson Sue Rohde - Breaking the Mould
- 1. Breaking the Mold Dawn Olson, MNLARS Program Director Susan Rohde, MN.IT Director of Application Development
- 2. • Administers Minnesota’s driver licensing and vehicle title and registration programs • Maintains current services while key staff serve as the project’s business subject matter experts • Provides project leadership • Engages key business partners in planning • DVS’ partner for MNLARS development/implementation • Offers enterprise level services • Maintains aging legacy systems Project Leadership/Governance Public SAFe Roadmap Success Agile Culture Methodology DVS Need Scope Goals Leaders
- 3. DVS Overview • Revenue Collected: $1.4 billion – Highway Repair and Construction – Critical Habitat/Veteran Plates – Special Revenue • Titles Issued: 1.1 million • Registrations: 4.5 million • License Plates: 1.1 million • Driver Licenses/ID: 1.3 million • Public Contacts: 1.1 million • Disability Parking Certificates: 191,018 Public SAFe Roadmap Success Agile Culture Methodology Leaders Need Scope Goals DVS
- 4. Need for MNLARS • Platforms, databases, applications and access controls are from the 1980s and fragile • Limited ability to respond to increasing security threats • Rigid mainframe environment, small changes require major development effort that may unknowingly adversely affect other functions • A 2007 system analysis conducted by the Office of Enterprise Technology recommended that DVS develop a strategy to replace its mainframe system Public SAFe Roadmap Success Agile Culture Methodology Leaders DVS Scope Goals Need
- 5. Project Scope • Create a flexible system foundation able to accommodate future enhancements, such as mobile applications • Provide a stable environment for motor vehicle and driver license data • Increase data security • Improve business processes Public SAFe Roadmap Success Agile Culture Methodology Leaders DVS Need Goals Scope
- 6. Goals • Reduce transaction processing times • Improve data access, accuracy, consistency, and security • Improve customer assistance and communications • Standardize processes • Reduce paperwork and paper flow • Increase customer convenience Public SAFe Roadmap Success Agile Culture Methodology Leaders DVS Need Scope Goals
- 7. Public Sector Context • Use of tax dollars • Answerable to governor and legislators • All funding requires legislative approval • Customer has no other choice for service • System performance effects public safety • Use of public money for community building events is restricted • New legislation may cause unplanned drain on resources SAFe Roadmap Success Agile Culture Methodology Leaders DVS Need Scope Goals Public
- 8. Reasons for Shift to Agile • The project was not one team • Incompatible goals and vision existed between vendor and state • Unclear project communication and role expectations • Isolation of teams created a culture of distrust between project teams and team members • Delay in delivery of product resulted in less time for Q/A testing • Multiple change requests and software patches Public SAFe Roadmap Success Culture Methodology Leaders DVS Need Scope Goals Agile
- 9. Agile Cultural Shifts Hero Team Plan everything Plan just enough Division of roles/events Joint effort Bound by Contract Ability to accommodate change Public SAFe Roadmap Success Agile Methodology Leaders DVS Need Scope Goals Culture
- 10. MNLARS Culture Public SAFe Roadmap Success Agile Methodology Leaders DVS Need Scope Goals Culture • Collaborative decision making • Open and frequent communication • Talented people that share the same vision • Managers that support and guide their teams • Co-location of teams • Data conversion and architecture teams located with scrum teams • Delivery of working software every 2 weeks
- 12. Scaling Agile Benefits • Organizational level vision and planning • Coordination and prioritization across teams − Identify and coordinate interdependencies • Structure for architectural and UI/UX consistency • Business agility • Code quality Public Roadmap Success Agile Culture Methodology Leaders DVS Need Scope Goals SAFe
- 14. Today’s Roadmap 2016 Implement motor vehicle release by year’s end • Title • Registration • Inventory • Fee/Tax Calculation and Collection • Fee/Tax Distribution 2017 Develop driver license release • Exam • Issuing • Compliance 2018 Implement driver license release in Quarter 1 Public SAFe Success Agile Culture Methodology Leaders DVS Need Scope Goals Roadmap
- 15. Success Equals… • Staying true to scope • Remaining within budget • Improving data security • Achieving key milestones on time • Actively engaging stakeholders • Efficiently retiring legacy systems • Providing for future enhancements Public SAFe Roadmap Agile Culture Methodology Leaders DVS Need Scope Goals Success