This book “Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices.

1. Quality Master
The World Class Insight About Quality
Pearl Zhu
The Author of “Digital Master” (27+ Books)
“Future of CIO” Blog (5300 Postings)
WWW.PEARLZHU.COM
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3. About “Quality Master” Title: Quality Master
Sub Title: The World Class Insight
about Quality
Author:
Pearl Zhu
ISBN: 978-0-359-25441-5
Copyright Date:
Jan, 2019

4. “Quality Master” Introduction
This book “Quality Master: The World Class Insight about Quality” is not about discussing
specific quality standards or techniques well adopted in different industries, but for sharing some
insight on how to understand the multitude of quality attributes from different perspectives.
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5. “
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Chapter 1 Digital Quality Management Attributes
Quality is defined by a number
of factors, and quality
management is a
multidisciplinary approach.
Make sure systems run
according to plans, schedules,
cost, and performance
standards.

6. “
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Chapter 2 Digital Quality Principles
The speed of change requires the
business adapting to the
dynamic business new normal.
It’s important to set digital
principles for enforcing quality
and building a coherent,
effective, and dynamic digital
organization.

7. “
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Chapter 3 Digital Quality Champions
Quality masters are digital leaders
and employees who can work
independently and collaboratively,
have excellent problem-solving skills,
well disciplined, make continuous
improvement, bring positivity,
quality thoughts, behavior, and
quality control and management
techniques to the workplace.

8. “
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Chapter 4 Holistic Quality Management
In addressing varying business
circumstances and working with their
relevant systems, business leaders and
managers have learned to recognize
the limitations of perspectives,
methodologies, and tools of the
traditional scientific orientation and
management approach, and learn how
to embrace the holistic management
discipline.

9. “
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Chapter 5 Digital Quality Management Practices
Quality is defined as being suitable for
its intended purpose and satisfying
customer expectations. Many say
quality attracts quality, but to
effectively lead an organization into
good practices to focus on quality
attributes takes work and a level of
credibility within the organization.

10. Conclusion: Five Pillars of Quality Management
The most important thing is that we
need to define the quality as leadership
and quality as management. Without
human interactions, quality is not
possible.
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