1. Pankaj Sarkar H27-203, AWHO Sandeep Vihar
Kadugodi-Hoskote Road, Bangalore, India
email: pankaj.jeet@gmail.com
Mobile: +919910555736, +919611126909
Objective
• To become a successful quality professional by providing value added solutions meeting industry needs.
Highlight of Experience
• Around 15 Years of functional and IT experience.
• Hands on experience in design and development in CMS (CQ/AEM, OpenText, Jahia), Commerce (Hybris) and
Portal Systems.
• Hands on experience in requirement, design, Estimation, RCA. implementation and development in Various
CMS platform i.e.(Adobe CQ5x/AEM6x,Vignette/OpenText and Jahia)
• Implemented various system/application in Vignette/OpenText Technologies [i.e. Open Text] (VCM, VAP,
DPM, DSM, HPD, VCM Audit, Collaboration)
• Implemented various applications in Adobe CQ 5x/AEM6x Technologies (JCR, OSGI Bundles. Apache
Felix/Sling, Restful web-service, ExtJS etc.)
• Hands on experience in analysis of the CMS System performance , AEM 6.x/ Analyze slow and blocked
processes
IT Experience (January 2001 - till date)
• Currently I am working with SapientNitro (Publicis.Sapient) as a Manager Technology.
• Was working 8th
Months with CGI as a Sr. Adobe AEM/CQ5 Consultan.t
• More than 1 years and five months of extensive work experience with HCL Technologies (Information
Technology and Services industry) as Technical Architect.
• More than four years and five months of extensive work experience with Sapient (Information Technology and
Services industry) as Specialist (SME) since Sep’2007.
• More than three years of extensive work experience with SDG software India Limited, Noida as Sr. Software
Engineer since May’2004.
• More than three years of extensive work experience with IT&T Ltd. (Subsequently by IGATE Global Solutions
Limited.), Noida as Software Engineer since Jan’2001.
Qualification:
Professional
Master of Computer Application, Kamla Nehru Institute of Technology, Sultanpur under Dr. Ram Manohar
Lohia Avadh University in 2001. (1998-2001)
Strengths
 Extensive expertise in estimation, designing, Implementation coding and testing of variety of software
applications using Java, JSP, JavaBeans, Taglibraries, JavaScript, HTML, Oracle8i/9i, SQL Server, Adobe
DAY CQ 5x /AEM 6x, Vignette Portal, Content Management (VCM/OpenText WEM 10.5), Jahia
CMS.
 Extensive experience in WCM Domain.
 Experience in implementing web based, Intranet and Client / Server projects.
 Excellent in Estimation, Analytical, Logical and Programming skills
 Capacity for Work - Meeting Deadlines
 Diagnostic Ability - Ability to go to the core of the problem
 Quick learner
 Strong analytical and leadership qualities.
 Flexibility beyond assigned tasks and ownership at a team level
 Experience of working with Fixed Time / Fixed Price business model which stipulates hard deadlines for
deliverables

2. Experience of Day-Communiqué / Adobe DAY (Adobe CQ5.X/ AEM 6x), Vignette Application Portal
(VAP), Vignette Content Management (VCM/OpenText WEM 10.5), Vignette Application Builder
(VAB), Jahia CMS, and Hybris
SKILL SET
• WebTechnologies:JSP,JCR,OSGI(Bundles/Services),ApacheFelix,SlingModel,extJS,JQuery,Servlets,Jav
a,JBoss,Weblogic,Apache-Tomcat,XML,XSL,JSF,Webservices,Hibernate and Tag libraries.
• Database: Oracle, SQL Server, MySQL.
• OS: Windows (9x/2000/NT/XP), Linux.
• Portal: Vignette Application Portal (VAP), Vignette Application Builder (VAB), Vignette Dynamic
Portal Module (DPM), Dynamic Site Module (DSM), Jahia
• CMS : Adobe AEM6x/5.6.1/CQ 5x, Vignette Component Management (VCM / OpenText WEM 10.5),
Vignette HPD, Jahia
• SAP : MDM
• Performance Optimization : Performance Load model, Dump analysis (i.e. Heap-dump, thread-dump),
CLIENT INTERACTIONS
• Telecom, New Zealand (http://www.telecom.co.nz)
• Commonwealth Bank: Personal , Australia
• Marks and Spencer Online, UK - marksandspencer.com
• Swisscom Privatkunden: Mobile, TV, Internet & Festnetz , Switzerland
• PepsiCo Holdings India Limited, Gurgaon
Arise (A service management software has been implemented for Pepsi Holdings. Carried out the entire
implementation phase independently.
• British Council Division, India
Arise has been implemented to facilitate operations of BCD for its support service all over India to its client
carried all modifications and customizations.
PROJECT DETAILS
SAPIENTNITRO (PUBLICIS.SAPIENT) (AUG’2014 – TILL DATE)
Working as a Manager Technology
Re-Design-New Site Provision Support Project | KPMG
Role : AEM 6 | CMS Architect
• Support CMS system using Adobe 6.x
• Estimate and design enchantement/Migration modules.
• Lead delivery of project from feasibility analysis to development through to the support phase.
• Identify gaps in use-cases with implementation/support perspective and discuss with the team
to find more pragmatic solutions.
• Font End and Back End development of different modules.
• Help QA team in understanding the business functionality of modules & components.
• Identify and fix root causes of issues faced during performance/load/Burp Scan Security/HP
fortify testing.

3. • Contribute in Scrum and Sprint meetings of agile development methodology.
• Extensive interactions with internal and external stakeholders.
Technologies & Tool: AEM 6.x, Handlebars, JSP, Java, Eclipse, Maven, HTML5.0, CSS3.0, LESS,
JQuery/Plugins, AJAX/REST/JSON, Eclipse/SVN/Jenkins CI, Burp Scan, HP Fortify, Adobe S&P, Solr
Search,Dynamic Tag Manager (DTM), Gygia, Iperception , Ontology Server.
Estimates/Discovery/Bridge Phase, Ralph Lauren Project
Role – CMS Architect | OpenText WEM 10.5
Objective: Launch a new global digital platform to exit GSI/eBay in CY2016/17(US/EU).Build & Migration: RL-
NA, Club Monaco, RL-EU.
Technologies & Tool: OpenText WEM 10.5, Hybris, Manhattan, Eclipse/GIT/Jenkins CI, etc.
CMS build, Corporate Super Project | Westpac AU
Role : CQ5/AEM | Adobe CQ5 Architect
The online-stream of the re-engineering project for BT, Australia aims to deliver an enhanced customer experience.
The project is split up into several releases to shorten the time to market. To do so, the project will implement new
platforms for the website. The content managed websites will be delivered by Adobe AEM 5.6. This ensures that up-
to-date technology provides a future proof basis for further strategic development for BT, Australia.
In release the online-stream will provide the Adobe AEM in place for further extensions. Future release will aim to
lift up the remaining as well as the complete www-site of Corp Super to provide the full functionality Adobe AEM.
The focus is to CQ5 CMS platform application. Works involves interacting with the clients, and understand the
requirement, prepare the Design/Implementation solutions.
• Develop CMS system using Adobe CQ5.6.1.
• Estimate and design new modules.
• Lead delivery of project from feasibility analysis to development through to the support phase.
• Identify gaps in use-cases with implementation perspective and discuss with the team to find
more pragmatic solutions.
• Font End and Back End development of different modules.
• Help QA team in understanding the business functionality of modules & components.
• Identify and fix root causes of issues faced during performance/load testing.
• Contribute in Scrum and Sprint meetings of agile development methodology.
• Extensive interactions with internal and external stakeholders.
Technologies & Tool: Adobe CQ5.6.x/AEM, JSP, JSTL, Java,, Eclipse, Maven, HTML5.0, CSS3.0, LESS,
JQuery/Plugins, AJAX/REST/JSON, Eclipse/SVN/Jenkins CI.
CGI (OCT’2013 – JULY’2014)
Working as a Sr. Adobe CQ5 Consultant
TNZ, Online Project | Telecom , New Zealand
Role : Sr CQ5 CMS / eCommerce Consultant
The online-stream of the re-engineering project for Telecom NZ aims to deliver an enhanced customer experience.
The project is split up into several releases to shorten the time to market. To do so, the project will implement new
platforms for the website and the shop. The content managed websites will be delivered by Adobe AEM 5.6 and the

4. shop will be implemented with Hybris. This ensures that up-to-date technology provides a future proof basis for
further strategic development for Telecom NZ.
In release 1 the online-stream will provide the basis to get Hybris and Adobe AEM in place for further extensions
and development. Release 1 will contain the self-service for prepaid as well as the basic mobile shop. Future release
will aim to lift up the remaining store, self-service for post-paid as well as the complete www-site of Telecom NZ to
provide the full functionality of Hybris and Adobe AEM.
The focus is to CQ5 CMS and Hybris platform application. Works involves interacting with the clients, and
understand the requirement, prepare the Design/Implementation solutions.
• Develop CMS/e-Commerce system using Adobe CQ5.6.1 and Hybris.
• Estimate and design new modules.
• Lead delivery of project from feasibility analysis to development through to the support phase.
• Identify gaps in use-cases with implementation perspective and discuss with the team to find
more pragmatic solutions.
• Font End and Back End development of different modules.
• Help QA team in understanding the business functionality of modules & components.
• Identify and fix root causes of issues faced during performance/load testing.
• Contribute in Scrum and Sprint meetings of agile development methodology.
• Extensive interactions with internal and external stakeholders.
Technologies & Tool: Adobe CQ5.6.x/AEM, Hybris , JSP, JSTL, Java, Spring, Apache Tomcat, Eclipse,
Maven, HTML5.0, CSS3.0, LESS, JQuery/Plugins, AJAX/REST/JSON, Eclipse/SVN/Jenkins CI,
iPhone/iPad/Android, Adobe Site-Catalyst, Seibel, ABS, Right Now and IPP Payment Gateway.
HCL TECHNOLOGIES LIMITED (MAY’2012-SEP’2013)
Working as a Technical Architect
• COE (center of excellence) CMS Track of the Technology Practice is exploring methods to help improve
team productivity and efficiency for CMS projects executed at HCL by enabling reuse of common assets
and framework code that can be leveraged across project teams that use the same underlying platform (e.g.
Adobe Day CQ5x).
Migration: Implementation | NetBank
Role : CQ5 Architect
The focus is to content migration from Web Publisher to Adobe CQ5.5 version. Works involves interacting with the
clients, and understand the requirement, prepare the Design solutions, and leading the implementation team for
development in (CQ 5.5).
• Estimation/Design of the modules
• Estimation / Design Migration tool.
• Leading delivery of project from Feasibility to Development and Support.
• Providing and implémentions end to end solution for complex tasks and if possible tried to
develop Framework out of it.
• Finding out the gaps in use case from implementation perspective and discussing with team.
• Font End and Back End development of different modules.
• Helping QA team in understanding the business and functionality or Non-functional of
module/components.
• Involved in finding the root cause of issues faces during performance testing.
Technologies & Tool: Adobe CQ 5.5, Apache Sling, Apache Felix Framework, OSGI Bundle, CRXDE,
ExtJS and Eclipse, Maven etc.

5. Migration: Implementation | Commonwealth Bank
Role : CMS SME
The focus is to re-create/migrate to the latest Adobe CQ5.5 version of the existing Commbank site. Works involves
interacting with technical team of clients, Provide best practices of the requirement, Provide Design solutions.
• Provide END to END Solution in CQ5.5 CMS.
• Provide Adobe CQ5.5 Best Practices
• Guide delivery Team.
• Providing and implémentions end to end solution for complex tasks and if possible tried to
develop Framework out of it.
• Finding out the gaps in use case from implementation perspective and discussing with team.
• Helping QA team in understanding the business and functionality of module/components.
Technologies & Tool: Adobe CQ 5.5, Apache Sling, Apache Felix Framework, OSGI Bundle, CRXDE,
Eclipse, Maven
SAPIENT CORPORATION (SEP’2007-APR’2012)
Working as a Senior CMS Expert & Subject Matter Expert
• CMS Track of the Technology Practice is exploring methods to help improve team productivity and
efficiency for CMS projects executed at Sapient by enabling reuse of common assets and framework code
that can be leveraged across project teams that use the same underlying platform (e.g. Vignette or Oracle
UCM/Stellent or Jahia or Adobe Day CQ5x).
 Enable and support Business Development and Project Delivery teams at Sapient involved with execution
of CMS engagements
 Establish and deliver a core set of “repeatable service offerings” for our “preferred” CMS platforms
 Create strong delivery capabilities for Sapient around these platforms
 Enable and drive the development of “delivery solution accelerators” and other intellectual property (IP) on
these platforms
 Partner with other TSSGs (Technology Shared Services Groups) and teams within Delivery Capabilities
(ISST, Pre-Sales) to complement and/or enhance existing services
CMS solution accelerator for Vignette/ Adobe DAY CQ /Jahia/Oracle UCM is to help define a standard data access
framework to manage and work with content.
Has joined the Java CMS Track as a Senior Developer, Developed Drivers for the Accelerator.
To provide a standard and simple framework to fully encapsulate and abstract the underlying platform/product APIs
for managing content access against the Vignette Content repository thereby allowing project teams and developers
on their teams to focus more on business logic and not as much on underlying data access, while at the same time
also supporting a clean upgrade path or a significant refractor of the implementation without affecting the business
logic / services layer and others layers higher up in the application.
To Provide a Standard Configuration Management process for Oracle Ucm/Stellent & Jahia.
To Provide Reference Implementation for Adobe Day CQ, Oracle/Stellent & Jahia
Implementation | M&S | Marks & Spencer
The focus of this project is to design & implement an e-commerce site with the use of different technologies.
• Estimation/Design of the module
• Leading the delivery of project from Feasibility to Development.
• Providing and implémentions end to end solution for complex tasks and if possible tried to
develop Framework out of it.
• Finding out the gaps in use case from implementation perspective and discussing with team.
• Font End and Back End development of different modules.
• Helping QA team in understanding the business and functionality of module/components.

6. • Involved in finding the root cause of issues faces during performance testing.
Technologies used – Adobe/ DAY CQ CMS 5.4, OSGI Framework, Apache Felix, Apache Sling.
Implementation | H&M | the About Project
The focus is to CQ 5.4 platform for Hennes & Mauritz(H&M) Site Creation. Works involves interacting with the
clients and understand the requirement, prepare the Design solutions, and leading the implementation team for
development in (CQ 5.4).
• Estimation/Design of the module
• Leading the delivery of project from Feasibility to Development.
• Providing and implémentions end to end solution for complex tasks and if possible tried to
develop Framework out of it.
• Finding out the gaps in use case from implementation perspective and discussing with team.
• Font End and Back End development of different modules.
• Helping QA team in understanding the business and functionality of module/components.
• Involved in finding the root cause of issues faces during performance testing.
Technologies & Tool: Day CQ 5.4, Apache Sling, Apache Felix Framwork,OSGI Bundle, CRXDE,
Eclipse,Maven
Darwin Migration: Implementation | Swisscom (Schweiz) AG
The focus is to re-create/migrate to the latest Day-Communiqué (CQ5.3, 5.4) version of the existing Swisscom sites.
Works involves interacting with the clients, and understand the requirement, prepare the Design solutions, and
leading the implementation team for development in (CQ 5.4).
• Estimation/Design of the module
• Leading the delivery of project from Feasibility to Development and Support.
• Providing and implémentions end to end solution for complex tasks and if possible tried to
develop Framework out of it.
• Finding out the gaps in use case from implementation perspective and discussing with team.
• Font End and Back End development of different modules.
• Helping QA team in understanding the business and functionality of module/components.
• Involved in finding the root cause of issues faces during performance testing.
Technologies & Tool: Day CQ 5.3, Apache Sling, Apache Felix Framwork,OSGI Bundle, CRXDE,
Eclipse,Maven
Hyatt Vacation Club | http://www.hyattvacationclub.com
The focus was to CQ 5.3 platform for Hyatt Vacation Club Site Creation. Work involves interacting with the clients,
and understands the requirement; prepare the Design solutions, and leading the implementation team for
development in CQ5.3
• Leading the delivery of project from Feasibility to Development and Support.
• Providing and implementing end to end solution for complex tasks and if possible tried to
develop framework out of it.
• Finding out the gaps in use case from implementation perspective and discussing with team.
• Font End and Back End development of different modules.
• Helping QA team in understanding the business and functionality of module/components.
• Involved in finding the root cause of issues faces during performance testing.

7. Technologies & Tool: Day CQ 5.3, Apache Sling, Apache Felix Framwork,OSGI Bundle, CRXDE,
Maven
Bank of Montreal | Vignette Upgrade, (Toronto, Canada)
The focus was to re-create/migrate exiting v6 platform to the latest VCM (7.6) version of the existing Harris Bank
sites to the VCM 7.6 and DSM 7.6 with Vignette HPD. Work involves interacting with the clients, and understand
the requirement, prepare the Design solutions, and leading the implementation team for development in VCM
7.6/DSM 7.6
 DSM Template
 HPD Implémentation
 Query components and Navigation component using DSM
 Defining and creating Content Model
 Creating/Migrating Applications developed in V6 to V7
 Workflow management
 Build and Release
 Coding, Designing, Unit Testing, Debugging and supporting teams for any technical issues.
Sky | Foundation and News (BSKYB, UK)
Sky News is a BSKYB News Online Platform (NOP). This website is developed to utilize the full potential of sky
news content. Through this initiative, Sky wishes to launch Sky News web sites into NOP and also support the other
services from Sky’s diverse Business
Units to a common level of maturity by leveraging Sky’s framework for Enterprise
Content Management. The Content Delivery Application is developed using Vignette Application Portal 7.4 (VAP)
and Vignette Content Management System 7.3.1 for managing content at the back end, Creating VCM events like
listener etc.Front end is developed using Java/JSP,VAP components like JSR168 Portlets,Portal Beans, Grids, and
Styles etc and DPM components like templates, caching and config console etc.
 Has joined the Caching track as a Lead, Lead the team and developed the different modules in caching
track.
 Was the part of Sky High Video page caching development team also member of the support team.
 Deployed the A synchronized Caching module and throttle caching module.
 Designed and deployed the EAR module from WAR module.
 Designed and deployed the Fail and Fast rule for FURL.
 Part of BSKYB Release team.
SDG SOFTWARE INDIA PVT LTD.
Working as a Team Lead
PROJECT – Fantasy Football NBCSports.com Integration (JUN’2007 – SEP’2007)
This project is now in developments phase. This project is base on the information about the NFL (American
Football).
VAP 7.3, VCM 7.3.1.1, DPM, Java, Jsp, Servlets, HTML, JavaScript, XML, Linux, MVC Framework, Linux,
Oracle.
PROJECT – GE Security Portal (URL: www.gesecurity.com) (OCT’2006 – JUN’2007)
This project is now in support and enhancement phase. This project is create for the publish contents for GE
SECURITY using VCM framework (Vignette Content Management) and to present the content on internet site
using VAP framework (Vignette Application Portal) In this project, we manage GE Security site through Portal,

8. VCM and MDME It display the GE Product Information .Product Information is maintained in MDME repository
through Java Connectors we retrieve the product data in the form of XML, which is displayed in portal.
VAP 7.2,VCM, DPM,MDM,Istore ,Java, Jsp, Servlets, HTML, JavaScript, XML, Oracle 9i ,Windows 2000
Server, Tomcat,MVC Framework,Linux,Oracle Apache Jserve
PROJECT TITLE – EWEP INLINE LINK WIDGET (FROM JUNE’2006 – AUG’2006)
WORKING LOCATION –SDG SOFTWARE INDIA PVT LIMITED (NOIDA).
DESCRIPTION: The EWEP Inline Link widget is based on a database-backed pull down (select) input mechanism
to enter data thus creating a parent-child relationship. The widget should have a configuration to be able to filter the
data pulled from the lookup (referenced) tables.
Jsp, Servlets, HTML, JavaScript, XML, XSL, Oracle 9i, Weblogic, VCM.
SDG SOFTWARE INDIA PVT LTD.
Working as Sr. Software Engineer
PROJECT TITLE – CMS (CONTENT MANAGEMENT SYSTEM) (FROM DEC’2005 – MAY’2006)
WORKING LOCATION – NORWALK SDG CORPORATE OFFICE (USA).
DESCRIPTION: The NBCU Video Player is a cross network branded online video access center. The video
player front-end interface is flexible so each network can customize the categories and subcategories to access the
final content.
The backend of the player is a CMS tied to the Digital Asset Management system to securely store and access the
video content with associated metadata. The CMS backend is also responsible for publishing the video assets to
Akamai in an on-demand basis.
Jsp, Servlets, HTML, JavaScript, XML, Oracle 9i, Linux, Tomcat, Spring Framework, Struts,, Hibernate
SDG SOFTWARE INDIA PVT LTD. (FROM JUNE’2004 – NOVEMBER’2005)
Working as a Software Engineer.
PROJECT – GE Security Portal (URL: www.gesecurity.com) (From June’2004 –
November’2005)
This project is create for the publish contents for GE SECURITY using VCM framework (Vignette Content
Management) and to present the content on internet site using VAP framework (Vignette Application Portal) In this
project, we manage GE Security site through Portal, VCM and MDME It display the GE Product Information
.Product Information is maintained in MDME repository through Java Connectors we retrieve the product data in the
form of XML, which is displayed in portal.
VAP 7.1,VCM, DPM ,Java, Jsp, Servlets, HTML, JavaScript, XML, Oracle 9i ,Windows 2000 Server,
Tomcat,MVC Framework
PROJECT - GIS INFRASTRUCTURE SERVICE PORTAL (FROM AUG’2004 – NOV’2004)
Developed and implement GIS Device Management Portal using VAP. This project includes various database
driven portlet for role based asset management.
VAP 7.01, Java, Jsp, Servlets, HTML, JavaScript, XML, Oracle 9i ,Windows 2000 Server, Tomcat,MVC
Framework
PROJECT – CONTENT PARSER (FROM JUN’2004 – AUG’2004)

9. Client: Thomson Digital Press. India.
Technology’s: Struts 1.1, JSP, Java, Netbeans 3.6, Oracle 9i, XML, Weblogic 8.1
Tools: Microsoft Project 2000, Microsoft Visual SourceSafe 6.0c, Microsoft Visio 2000.
Item Parsing is used to parse XML files for data type definition (DTD) and data as per the defined data
validation rules. Rules specification will be dynamic and will allow setting them for each customer
ROLE: A team member among 3 persons and involved in coding, testing and bug fixing of Users Console
and masters of the system. The job included system study, preparation Request Module and Request
Web Forms that will be used by users to service as Well as register user Queries. Database (Oracle 9i)
with Weblogic 8.1. Java API, design and development of Java Code.
IT&T LTD. (FROM JAN‘2001 – MAY’2004)
Working as Software Engineer.
PROJECT – ARISE – SERVICE MANAGEMENT.
Client: Arise Solutions Inc. US.
Technology’s: JSP, Java, Forte Community Edition 2.0, Oracle 8i, SQL Server 2000, Kawa, XML
Linux LDAP Server, Netscape Directory Server.
Tools: Microsoft Project 2000, Microsoft Visual SourceSafe 6.0, Microsoft Visio 2000.
ARISE is CRM based, fully integrated and customizable support desk solution. It provides GUI based
templates to develop and modify applications to adapt to fast changing business environment. Some of
the basic features are asset management, service request management, Knowledge management,
multilingual, escalations, feedback management, staff management and tracking, vendor management
mailing and exhaustive reports. It enables an organization in managing complete support issues on assets
with their action history. In addition to these base operations, it assists in evaluating the performance of
the support operations so as to maintain customer satisfaction and internal support group
ROLE: A team member among 8 persons and involved in coding, testing and bug fixing of Client Console
and masters of the system. The job included system study, preparation Service Request Module and
Request Web Forms that will be used by agents to service as Well as register Customer Queries, Enabling
recording communications between Client and Agent in Center Database (Oracle 8i or SQL Server 2000
Database) with jakarta-tomcat-3.2.1. Web Server using Java API, Stored Procedure in Oracle, design and
development of Java Code for CRM Center Components like Java Mail, Kawa Reports and JReport 4.0 etc.
PROJECT – ARISE- SERVICE MANAGEMENT
Client: PepsiCo Holdings India Pvt Ltd.
Technology: : Apache- Tomcat 4.0, Microsoft SQL Server 2000 JDBC, JDK1.4, JSP , SQL Mail, Java Mail,
Java Script, HTML, SQL Server 2000, Kawa Report API, XML, Netscape Directory Server 6.01.
Using Arise- Service Management Pepsi is carrying its support operations all over India.
ROLE: I was responsible for analysis and design for the customization specified by the client.
Involved in client discussion for finalizing the User Requirement Specifications document.
Responsible for coding of JSPs and Java Component for customization.
Responsible for Integration and deployment at client site. Responsible for developing Java Mail
Components and SQL Mail that automated sending of mails
PROJECT – ARISE – INTERACTIVE.
Client: Arise Solutions Inc. US.
Technology: JSP, Java, Forte Community Edition 2.0, Oracle 8i, Kawa, XML
Tools: Microsoft Project 2000, Microsoft Visual SourceSafe 6.0, Microsoft Visio 2000.
Interactive is web base contact center software for the purpose of online support to the clients on the web.
The different modes of client interaction through Web-Assist are Email based support, Web chat, desktop
sharing and online demo. The software support advance features like fully customized, dynamically load
balanced call routing to a support agent based on skill, load and language. It has self helping

10. knowledgebase, customizable mails, escalations/alerts, remote site monitoring, extensive reporting and
complete control to administrator of the contact center. It provides the client with a complete history of all
his interactions with the support staff.
ROLE: A member of team among 4 persons and involved in analysis and design of the project and
development of module for Knowledgebase integrated for online help of agents and self-help of clients. I
was also responsible for the bug fixing.
PROJECT – TELECARE
Technology: JSP, Java, Forte Community Edition 2.0, Oracle 8i, Kawa, XML
TELECARE is Web Based Tool to track, manage and automate the entire process of a Call Center
Operation. It has different modules, right from maintaining the Entire User Data to Roster Planning. It
also keeps track of various activities and generates online management analysis/reporting for critical
decision. The different modules of TELECARE are as below:
PROJECT – EZEETICKIT.COM
Technology: JSP, Java, Forte Community Edition 2.0, Oracle 8i, Kawa, XML
It is a world’s first VSAT based online ticketing network to link entertainment venues with each other
thus allowing tickets to be sold online from kiosks, internet websites, mobile devices and call centers. The
site is having complete information regarding the events of the city. The site provides the acidity to book
tickets online for the theaters are has collaboration with. It also has the advanced facility for the
confirmation of the tickets booked by an individual by opening a online chat session with him
PROFESSIONAL TRAINING, CONTINUING EDUCATION AND CERTIFICATIONS
- All Hands Award, Been awarded an "All Hands Award" in recognition of exceptional work.
- You Make A Difference, You Really Make a Difference
-Participated in 2-day training on "ISO 9000-2000".
-Participated in 1-day workshop on J2EE conducted by Borland Community.
-Participated in 2-day workshop on CMM-Training.
PERSONAL DETAIL
Passport No : H9141786
D.O.B : July 1st, 1977
Permanent Address : Ashaniketan SantiNagar, K.B.Road, Jharsuguda-768201
Telephone : 06645-271794
Gender : Male
Marital Status : Married
Date:
Place: (Pankaj Kumar Sarkar)