C10 d10 transition to welcoming communities


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  • Type of immigration status, funding, other service providers challenges,
  • Changed the title as suggested and use the grammar appropriately
  • Areas dominated by a major economic trend such as tourism, manufacturing, etc.; No access to transportation due to new development (area of residence)
    2. Burmese population
    Again the title: Adding to what we already do …
    Maybe use a flip chart to generate these ideas rather than read them off a prepared list
    Changed the title of the slide as suggested
    It is indeed an activity. Thank you for the note.
  • The integrated program will offer a set of services that are interrelated and combined to achieve successful results
    New model is client-focused!
  • I would really appreciate your support in providing a CFP diagram. Thank you.
  • Hard to say what the Impact of the Modernized Approach will be when we have not yet experienced it
    Sounds more like they want to talk about areas that may require attention/change/training etc.
    Client Centred rather than program centred
    Re-design of staff role responsibilities
    Multiple access points for spectrum of services
    Accountability for outcomes of services
  • Watch language used
    One door intake process – rather than have to re-do an intake for each program/services
    Database accessible to all staff engaged in supporting client through their individualized service pathway
    Effective use of volunteers
    Changed as suggested
  • Not sure how this slide fits??
    I try to define Welcoming Community role. I can avoid using the slide if recommended.
  • How to’s??
    Best Practices??
    This practices have been suggested at different workshops we participated ie: Outcomes Measurement
  • 1. Champions come in many guise and there is not a single mold but they all share:
    Is this about advocacy or creating a welcoming community??
    Make sure the slant of the discussion is appropriate - maybe better to talk about Building a Welcoming Community rather than Building Support
    Clarifications: Great Suggestion! We will make sure to clarify the angle
    We were referring to building support in the community to create the climate for a Welcoming Community; collaborative work
  • 1. A scan of your internal and external environment is an important step in your planning process; internal environment can define the S (strengths) and W (weaknesses) while external environment shows the O (opportunities) and the T(threats)
    2. Start small and let things build as your programs develop and change
    3. Your management involves opinion leaders
    4. Use outside resources that can help you build understanding. Communicate with other service providers, businesses, Chamber of Commerce, municipalities, etc.
    Could this be tips/questions to ask yourself?
    Clarifications: The note is meant to give us support on building an appropriate conversation about the topic
  • The mentorship model allows clients to design their own road map
  • Skills/Knowledge gained is first (Short Term) – easiest to attain with specific activities
    Behaviour Change is second (Intermediate)
    Attitude is last ( Long Term)
  • Why is this slide included?
  • This crosses from client focused to programs an agency can provide – be careful on which you are talking about.
    Clarifications: The new title should define better the content. We referred to the type of activities the client may want to get involved with in order to achieve the expectations
  • Factors affecting Client Connections
  • Festivals, fairs, group activities community oriented
    Services are distributed throughout the community
    Each service plan tailored to clients specific circumstances and best fit
  • C10 d10 transition to welcoming communities

    1. 1. Transition to Welcoming Communities Presented and designed by: Marilena Benak
    2. 2. Ice Breaker Exercise • This is an exercise that will give us a better understanding of the audience and the organizations they are representing.
    3. 3. Strengths Of Our Services • Flexible and individual oriented • Time effective • Cost effective (use of volunteers) • Open to changes in environment and other external influences (1) • Easy to remodel and adapt • Easy to deliver outside the main office
    4. 4. What We Want To Continue To Do Well • Building staff-client relationships • Establishing community connections • Engaging external resources • Providing external referrals • Being mindful in adapting to clients’ needs
    5. 5. Adding To What We Already Do • Activities focused on:  Age group segments (children, seniors)  Gender interests (women, men)  Professional goals (mentoring)  Volunteering initiatives (create opportunities, create connections)  Civic participation interests (leadership training) • Customized initiatives:  Neighbourhood needs (language, faith, status)  Local issues (economic trends, transportation) (1)  Immediate needs for specific groups (massive refugee inflow from one particular country) (2)
    6. 6. The New Model; Our Role In The Framework The active participation of Service Providers in creating a diverse society that promotes linguistic duality and social inclusion • Promotion of cultural understanding • Community development and capacity building • Participation in community and civic life • Fulfilling the immediate needs of immigrant clients and helping with their long-term goals (CIC website)
    7. 7. The Modernized Approach: From A Suite Of Programs To One Integrated Program • Orientation • Language Skills • Access to The Labour Market • Welcoming Communities • Policies and Program Development
    8. 8. Start Your New Service Delivery Diagram • Welcoming and Initial Assessment, including short orientation and referrals to language assessment • Needs Assessment and Design the Case Management (Service Pathway) • Referral to support services and follow up • Outcome Measurement evaluation • Report to the organizational level
    9. 9. The Impact Of The Modernized Approach • Provide integrated services based on defined results communicated by newcomers • Retrain the staff and revise their duties to fit the new delivery model • Define the type of services provided outside your main office • Create the proper environment to deliver the available posted services • Document all the services provided
    10. 10. The Desired Results • Clients can make informed decisions based on the comprehensive information • Clients have an understanding of social and legal rights and know how to access resources • Clients have the official language skills to function in Canadian society • Clients have the skills – life skills to function in Canadian society
    11. 11. The Desired Results (cont’d) • Clients have knowledge of the Canadian Labour Market and Workplace Culture • Clients have the skills to apply for employment • Clients are connected in the community and actively participate in diverse social networks
    12. 12. Tools For The Modernized Approach • One door intake process in a computerized version • Database accessible to all staff engaged in supporting client through their individualized service pathway • Effective use of volunteers
    13. 13. The Welcoming Community • Strong desire to receive newcomers and create a “feel at home” environment • Ensure that newcomers are able to participate fully in the community life • Access to a full range of programs and meaningful employment
    14. 14. Continuing To Build Welcoming Communities • Include “Creating Welcoming Communities” in your long term outcome measurement • Measure the impact of your services in a professional manner utilizing a variety of tools and means • Communicate the results of your assessments to others • Celebrate your successes and spread the good news
    15. 15. Advance A Critical Team Approach For Building Support • Get a wider perspective on how to attract more clients through community consultations and local research • Identify champions to promote your cause (1) • Create meaningful Partnerships • Use advanced tools for building your reputation (media, employers of choice)
    16. 16. Strategies For Building Support • Make a list of the immigrant population’s challenges in your community • Do a SWOT analysis of your organization(1) • Set objectives and practical goals (2) • Share consensus with your partners and collaborators • Involve stakeholders from various sectors and create new collaborations (4)
    17. 17. The Welcoming Community Design Your Service Pathway • Re-evaluate and reinforce the clients’ needs(1) • Define with the client the projected success • Design and implement your activities based on the desired result • Identify and record the outcomes in the preferred format • Evaluate your work; the outcomes should be reflected in your evaluation
    18. 18. Expected Outcomes • Create social inclusion  forge new friendships  connect with professional counterparts exposure to and engagement with community organizations for civic participation • Increase your English ability • Learn about ethics and cultural values in Canadian society and the workplace • Have a sense of safety and security • Overcome issues by getting a better understanding of Canadian society
    19. 19. Where Can We Expand The Delivery Of Services? • Schools • Community Centres • Libraries • Heritage Places • Business Sector • Municipalities
    20. 20. The Activities That Will Meet The Clients’ Expectations • Youth related activities: Learning activities: o learning circles o theatre projects o ambassador groups o leadership activities Recreational activities: o team sports and competitions o environmental activities
    21. 21. The Activities That Will Meet The Expected Outcomes • General Activities:  Conversation Circles  Training, workshops, and presentations oleadership training for civic inclusion oself esteem workshops osocial skills oanger management  Networking events and focus/support groups o women/man focus group o grief and loss support group
    22. 22. Factors Affecting Clients’ Connections • Organization’s reputation • The need of services provided • Family ties • Organization’s marketing strategies • Awareness of existing community barriers • Language and culture • Comfort in service reception (receiving)
    23. 23. Attracting Clients • Website portal • Community Resources Guide • Interactive marketing (1) • Accessibility of services (2) • Customized services vs. standardized services (3) • Active presence throughout the community
    24. 24. Client Focus Services CLIENT
    25. 25. "There are no secrets to success. It is the result of preparation, hard work and learning from failures." Colin Powell
    26. 26. Closure • Build relationships and share resources (space, time, human capital, etc.) • Attract new stakeholders • Create new marketing image and brand your services • Use all the tools to approach the new model • Continue to do what you are doing well!
    27. 27. Contact Information Marilena Benak (519) 579-9622 ext. 261 KW YMCA Immigrant Services 800 King St W, 3rd Floor Kitchener, Ontario N2G 1E8 www.ymcacrosscultural.ca
    28. 28. Thank You