1. Background of the organization and
the crisis

Public media corporation of the UK

One of the most known and prestigious TV in the world

More than 23,000 employees

BBC Trust

Good public image
Competitors (CNN, ABC, CBS, Al-Jazeera...)


2. Background of the organization and
the crisis (II)

Jimmy Savile accused of sexual
and child abuse

Representative presenter inside
the organization

Media reports there was abuse
inside the own BBC buildings

BBC dropped a documentary
which investigated the abuses of
Jimmy Savile

3. Organizational response

BBC has not been transparent

It did not prevent the crisis

It basically denied the case despite there were
internal voices which confirmated it

No independent investigation

Only routinary measures

Not only a voice --> No credibility


4. Media Response

Some editorials critizing the BBC posture

5. Media Response (II)

The Telegraph ."BBC is known for its high-
moral tone but it now has some very damning
questions to answer"

The Times. "because the BBC feared that it
would clash with planned Christmas tributes to
one of its biggest stars"

International coverage

6. Stakeholders response

Public politics figures want an independent
investigation (David Cameron, Ed Miliband...)
"...fair with the victims."

Activist groups. NSPCC said it was "one of the
most prolific sex offenders [...] BBC did not do
anything to stop it"

7. Stakeholders response (II)

Stakeholders feel
there is a crisis in
the organization
and nothing it is
done to resolve it

8. Recommendations

Transparency

Letting the CMT acting freely. No pressures
inside the firm

Collaborating with the police

Prevention – Good internal policies

Not focusing the power of decision