Nichole Teixeira's Empathy Map

1. 23
Female
Collegegraduate
Professional
Soon-to-begraduatestudent
EmpathyMap
NicholeTeixeira

2. Say
1."I'morganized,hardworking,ateamplayer,dedicatedandcaring."
2."I'minterestedinworkingwithrefugeeandasylumwomenwhosufferedgenderedviolence,
especiallyviapolicyonalargerscaleorworkingwiththewomenone-on-one."
3."Myextracurricularactivities[duringundergrad]taughtmealotofskillsthathavehelpedme
aftergraduation."
4."Ididn’twanttogobacktoschoolrightaway[afterundergrad].Iwasoverwhelmedwithand4."Ididn’twanttogobacktoschoolrightaway[afterundergrad].Iwasoverwhelmedwithand
wantedtotrysomethingnewandreallydifferent."
5."ThegreatestchallengeIfacedaftergraduatingandvolunteeringinGuatemalawasallowing
myselftodisconnectfromothers,particularlyfromsocialmedianetworks.IfeltlikeIcreated
moregenuinerelationshipswithoutsocialmedia."
6."Iwishmyuniversityofferedalternativecareerservicesforstudentswhowanttotaketime
off,volunteerorseekjobsthataren'tinthecorporatesector."
7."It'sgoingtobedifficulttotransitionbacktoschoolsinceItooktwoyearsoff."7."It'sgoingtobedifficulttotransitionbacktoschoolsinceItooktwoyearsoff."
8."I’mabigproponentoftakingtimeoffbetweenschoolandworkorundergradandgrad
school.Peopleshouldfigureoutwhattheyreallywanttodoandweightheiroptions."

3. Think
1.Theschool-to-work/work-to-schooltransitionisoftenveryrushed.
Peopleshouldtaketimeofftofigureoutwhattheyreallywant.
2.Studentsobtaineducation,skillsandexperiencethroughextra
curricularactivities.
3.Peopleshouldtrytogaindifferentexperiencesandlearnnew
thingsoutsideoftheschool/worksetting.
4.Socialmedialendsitselftosuperficialrelationships.One-on-one4.Socialmedialendsitselftosuperficialrelationships.One-on-one
interactionisneededfordeeperconnections.
5.Thework-to-schooltransitionisdifficultandrequiresself-care.

4. Feel
1.Feelsconfidentinherskillstotakeonajoborreturntoschoolinthefall
2.Wantstofocusonherstudiesmorethanextracurricularactivities
(doesn’twanttobeoverwhelmed)
3.Prefersdeeperconnectionswithpeopleoversuperficialones
(i.e.onlybeingfriendsonFacebook)
4.Feelsrefreshedandpreparedforschoolaftertakingtimeoff

5. ProblemStatement
Stakeholder
Anorganized,caring,dedicated,
hardworking,degree-holding
programadministratorwhoisable
toworkinteams
Need
needsbetterwaytobalanceher
timebetweenacademicsand
extracurricularactivities
Insight
becauseshewantstodowellin
graduateschoolwhilestillremaining
involvedintheissuesshecaresabout.