The document traces the evolution of social media engagement over the past 25 years, noting milestones from 25 years ago, 15 years ago, 5 years ago, and today. It discusses growing a brand community through engaging fans on various social media platforms like Facebook, Twitter, Instagram and building social equity. Key metrics highlighted include Facebook fans of 420,000 and over 70 million feed views and 250,000 likes/comments in 2011. The importance of listening to your audience and building community with neighbors and fans is emphasized.