2. Management
is the process of designing and
maintaining an environment in
which individual, working
together in groups, efficiently
accomplished selected aims. 。
2015/9/16 2
3. What is an organization?
組織是什麼 ?
A group of people, with common
benefits, works together for
selected aims, with specific duty
of individual members and with
related well defined
organizational structure.
一群有共同利益、有特定分工、
規格、架構、組織的團隊。
2015/9/16 3
4. 組織的目標
(Organization goal)
The organization can be in a form
of a working teams, companies or
associations for
合理利潤 (profit)
顧客滿意(customer’s satisfaction)
企業成長(growth)
生存(survival)….
2015/9/16 4
5. 個人目標(Personal goals)
收入豐厚 (Good pay)
優差 (good job and have fun)
成長機會(學習) (personal
growth and learning
opportunities)
…. And others
2015/9/16 5
6. Discussion：
Who are the groups? (Company,
corporation, teams)
Why they work together? (personal goal
aims and corporate aims)
What are the selected aims ? (common
benefit)
What the processes consist of?
(Planning, organizing, staffing, leading
and controlling…)
What are the characteristics? (team work,
functioning in order and smoothly,
synergy effect 1+1 >2).
2015/9/16 6
7. Consider：
Alignment of personal objective and
corporate or organization objective
Personal goal: Salary, benefit, holidays,
others…
Corporate goal: survival, growth, profit,
social responsibility….
2015/9/16 7
8. 社會目標Community goal：
社會公民責任 social
responsibilities such as,
employment, environmental
protection from pollution and
planet preservation…
2015/9/16 8
9. Relationship of organization and
management 組織與管理的關係1
External factors to consider: mainly refers
to the environment in which the
organization locates, it can consists of
government, regulation, economic
condition, technical expertise, cultural and
social background, international situation,
marketing strategy and competitors.
外部環境因素：是指組織所處的環境：政府
、法規、經濟狀況，技術程度，社會與文化
背景，國際形勢，競爭者狀況和策略等。
2015/9/16 9
10. Relationship of organization and
management 組織與管理的關係2
Internal factors to consider: it is focus on the
organization itself which includes
organizational structure, form of
establishment (sole proprietorship,
partnership, limited company, listed
company, association, directors’ board,
supervisory board and assembly etc.),
internal resources available and its changes,
management ethics and corporate culture.
內部環境因素：組織結構(獨資、合夥、有限
公司、上市公司、社團組織、理事會、監事會
、會員大會)可用資源，資源需求和變化，組
織管治理念，企業本身文化等。
2015/9/16 10
11. 效率與效能Efficiency
and effectiveness1
Efficiency refers to the evaluation of
how to use resource to achieve goal.
The manager of the company is mainly
to make his team members to do the
thing right, for example, the process to
satisfy the customers’ need, with the
resources available.
效率是衡量資源如何使用去達成目標。
管理者的職責是讓企業組織及其成員盡
量有效率地執行作業，以提供顧客商品
與服務(即do the thing right)。
2015/9/16 11
12. 效率與效能Efficiency
and effectiveness 2
Effectiveness refers the evaluation of how
well or fit of the goal, that is doing the right
thing, for example, the thing we do can fit the
need of our customers or meet the purpose of
the corporation. For an effective manager, he
should have clear and appropriate goal or
objective and also viable way to get goals
achieved.
效能是衡量管理者為組織所選定的目標是否適
當，以及企業組織能夠達成的程度為何(即do
the right thing)。管理者應製訂適當的目標並且
得以達成時，才是有效能的管理者。
2015/9/16 12
13. Recognition of operational
process 營運過程
Input of resources產入(在特定環
境下投放資源)
Production營運過程
Output (services or product)產出
(成品/服務去滿足顧客需求)
2015/9/16 13
14. 管理過程 management process
Some people may define management
as a technical process to enable the
operation process which using
resources to satisfy customers’ need
effectively.
管理是涵蓋以上整個過程，並達致有效
率完成並符合效能所需的一套綜合技術
，令營運單位整合資源充份使用，最後
產生能滿足顧客需求的成品/服務。
2015/9/16 14
15. 管理過程 management process
Hence, manager is termed as leaders who
make use of resources including human
resources, financial resources, and time of
the organization, with various techniques
(planning, organizing, controlling, staffing,
leading etc.) to get things (accomplishment
of objectives) done in accordance with
specific standards, result or requirement.
主管人員：具有凝聚屬下，充份利用資源(
人、力、物、時)透過特定的技巧，將工作
完成。
2015/9/16 15
20. Requirements to form your
study group 組織學習小組1
1) Recognize your colleagues and form your study
group 認識你的同學並組成學習小組；
2) Maximum members of each study group should be
less than 8% of the whole class, each groups are
required to submit their list in A4 size printed report
stating: Name of group, names of student members
and student number, contract phone number or e-mail,
functions in the study group (such as leader, vice
leader, secretary etc.) and photo of each member with
appropriate identification. 每組人數不超過全班人數8%
，並於下週提交以A4紙打印的小組名單。名單內容須包
括：組員姓名、 學號、個人正面照片、聯絡方式及職務
(如組長、副組長、文書和組員)。
2015/9/16 20
21. Requirements to form your
study group 組織學習小組2
3) All students should have your
individual file and keep a full sets
copies of your group works before
submission to your tutor who would
check your file from time to time, marks
will count. 你們所交的習作，必須每位
組員留有副本並形成檔案備導師檢查。
2015/9/16 21
22. Important tips for learning
management注意事項
1. The first thing to learn management is to manage
well yourselves and take your responsibilities as
student 學習管理他人，首要管好自己，自我承擔責
任。
2. Always make clear what is the requirement, what
to do, who to do, when to complete, what are
completion standards. Learning segregation of
duty is also important.弄清楚所有的要求：做什麼
？誰人做？何時完成？完成的標準？如何分工？
3. Recognize what can do, what cannot do and who
is in charge. 對沒說的事，要認識清楚那些可以做？
不可以做？誰作主？
4. Every student should have his own notes, files for
study每人都要做筆記及參與習作。
2015/9/16 22
23. Reading references:
Jones & George – Mc Graw
Hill 當代管理學第一章Chapter
1
Harold Koontz and others –
Essentials of Management-
Fifty Edition, ISBN 0-07-
100776-8 Mc Graw Hill
Chapter 1
2015/9/16 23
24. 參考與閱讀
Jones & George – Mc
Graw Hill 當代管理學第一
章
2015/9/16 24
