Branding standard training and orientation presentation v2

Client’s Standard Training & Orientation – Guide, Procedures and Timelines
Your guide to smooth operations
BackCheckGroup.com © All Rights Reserved

Client’s Standard Training & Orientation – Guide, Procedures and Timelines
Your guide to smooth operations
Immigrationverification.com employeesverification.com
vendorverification.com
professionalqualificationverification
backgroundcheck365.com certify365.com
crimecheck365.com risknews365.com riskmap

TABLE OF CONTENTS - AGENDA
 Introduction of Dedication Point of Contact from Operations team.
 The Business Background of RiskDiscovered
 On-boarding of client
 The process flow
 Mandatory requirements to initiate the checks
 Mode of receiving of checks – documents
 Data Security and Compliance

TABLE OF CONTENTS – CONTINUATION…
 Checking of received documents by operations team
 Insufficient documents – types and issues
 Diploma/Degree Mills
 Backgroundcheck365.com – uploading/progress/reports
 Mandatory requirements for uploading the checks
 Tracking of cases/checks/reports in Client’s account

DEDICATED POINT OF CONTACT FOR CLIENT
Introduction of Global Operations Team
Contact Details

BACKGROUND CHECK (PVT.) LIMITED – THE HISTORY
BackgroundCheck
Private Limited
(formerly DataFlow
Pakistan Pvt. Ltd), is an
ISO certified and
Pakistan’s largest
primary source
verification provider
operating since 2007.
We verify thousands of
applicants identify
hundreds of red flags
and contribute in
saving Invaluable
reputation of our
esteemed clients.
We are focused on
fostering awareness
about the risk and
providing free and
unique technology
solution to make
background
verification process
faster, more organized
and hassle free.

BACKGROUND CHECK (PVT.) LIMITED – INDUSTRY AFFILIATIONS
NAPBS Founding Member – APAC Region
We are one of the 18 Founders of the APAC Chapter who promotes ethical business
practices and compliance with appropriate legislation within the region. APAC Chapter foster
awareness of issues related to consumer protection and privacy rights within the background
screening industry.

BACKGROUND CHECK (PVT.) LIMITED – INDUSTRY AFFILIATIONS
Riskdiscovered is an ISO 9001:2008 certified, our
systematic and process driven approach made us to
get the certification, it helps us to support the
company in ensuring we meet the needs of our
customers, whilst delivering a consistent level of
quality and satisfaction.

ON BOARDING OF CLIENT
To get client on board we
require Letter of Authorization
and formal agreement.

ADDITION OF CLIENT ON BACKGROUNDCHECK PORTAL
To get client on board we
require Letter of Authorization
and formal agreement.
Backgroundcheck365
portal gives access to all its
clients with a unique user
id and password
CLIENTCLIENT

THE PROCESS FLOW
Client on board
Training/Client
briefing
Documents
received from
client for
verification
Verification
process starts at
RiskDiscovered
Follow up Initiation
process
Research
on Issuing
Authority
Uploading
of checks
on
Background
check365.c
om
Verification
received
Report writing Quality Check
Report sent to
client
How to begin once you sign up and what you need to know

MANDATORY REQUIREMENTS – FOR CLIENTS
Client should
send cases with
all mandatory
requirement such
as candidate’s
consent and other
supporting
documents to
ensure the case
gets processed
immediately.

RECEIVING OF CHECKS

DATA SECURITY AND COMPLIANCE
All our Systems, Data Networks, Cloud Servers and Storage Devices are fully
complaint with SOC and PCI DSS – the highest industry standard followed by
us safeguard our client’s data with complete peace of mind
SOC, SOC 2 Type II
Compliance and SOC 3
Certification & Report
Payment Card Industry
Data Security Standard
(PCI DSS)
128bit SSL
implemented on our
website

DATA SECURITY AND COMPLIANCE
ISO 27001 about information and data
security is in progress

EMPLOYEE DOCUMENTS
Client sends the data as per the agreement for screening of
employee preferably through defined process (above). It is
necessary to provide copy of the CNIC and employee consent.

EMPLOYEE DOCUMENTS
Operations team review for the required set of
documents, if there is any insufficiency the check would
be escalated and inform the client for sufficient
documents as per the university/employer requirement.

THE INSUFFICIENCY!!!
To guide you
better some
common type of
insufficiencies are
explained below:
What do we
mean by
insufficient
documents?Cropped
documents
Unreadable
documents
Academic
document
rejected by
the institute
Absence of
supporting
documents
Incomplete
information

THE INSUFFICIENCY!!! CONTINUED..
Cropped from bottom,
C.O.E signatures are
required
Cropped from
Top
Unreadable copy
of the degree
Cropped and Unreadable Documents

THE INSUFFICIENCY!!! CONTINUED..
Blurred copy
Roll # is not
readable
Clear copy
of the
certificate


The INSUFFICIENCY!!! CONTINUED..
Academic document rejected by the institute

Absence of supporting documents

Incomplete information
Name of the contracting company
is not mentioned in the form by
candidate, Employee ID is missing
too.
Discrepancy in both tenures
observed.

IDENTIFICATIOM OF DIPLOMA MILLS/DEGREE MILLS
What is a Diploma Mill?
02
A “diploma mill” is a company that offers “degrees” for a flat fee in a short amount of time and
requires little to no course work. Degrees awarded through diploma mills are not legitimate.
The term "diploma mill" originally denotes an institution providing diplomas on an intensive and
profit-making basis, like a .More broadly, it describes any institution that offers qualifications which
are not accredited and/or are not based on proper academic assessment.
While the terms "degree mill" and "diploma mill" are commonly used interchangeably,
within the academic community a distinction is sometimes drawn.
01

UNIVERSITY DESK REPORT
Diploma Mill report looks like:
UDR-American
International University
UDR-The International
University
UDR-Newports
University USA

UNIVERSITY DESK REPORT
Diploma Mill report looks like:

EMPLOYEE DOCUMENTS

UPLOADING OF CHECKS
01
Open
https://backgrou
ndcheck365.co
m/dashboard
02
Go to Case
Add/Edit
(below the
picture)
03
Enter candidate’s
information as per
the document(S)
received from
client.
04
Select the client
and click 'ADD
CASE'
05
Once you will add the case, you can
see the case in the list below, click
the case you have recently added
and insert the checks from 'ADD
CHECKS' option as required by
the client

UPLOADING OF CHECKS
https://backgroundcheck365.com/dashboard/?action=dashboardSTEP 1

UPLOADING OF CHECKS
https://backgroundcheck365.com/dashboard/?action=case&atype=add/edit
STEP 2 Go to Case Add/Edit

UPLOADING OF CHECKS
Enter candidate’s information as per the document(s) received from client.STEP 3

UPLOADING OF CHECKS
Select Client from the Tab ‘Company Name’, and press Add Case on the rightSTEP 4

UPLOADING OF CHECKS
Once the case has been added, this can be seen in the list below, click the
case you have recently added and insert the checks from 'ADD CHECKS'
option as required by the client.
STEP 4

UPLOADING OF CHECKS
Head of the Department or Manager assigns the Case(s)/Check(s) to the
team for initiation on the portal.
STEP 5

END TO END PROCESS - EDUCATION CHECK
Receiving of Documents and Scrutiny
Accreditation Check
Institute Requirement
Demand Draft Request
Dispatching Verification Request

END TO END PROCESS - EDUCATION CHECK
Follow-ups
Receipt of Verification
Report Writing
Quality Checking
Forward to the Client

UPLOADING OF CHECKS
Receiving of
Documents and
Scrutiny
Company
Check
Locate the
contact
details of
the employer
Contact the
employer to
confirm their
process
Emailing/
Dispatching
Verification of
Antecedents
Request
Follow-ups
Receipt of
Verification
Report
Writing
Quality
Checking
Forward to
The
Client

CLIENT’S END VIEW ON BACKGROUNDCHEK PORTAL
How progress reflects on
portal, what you can see, how
you can track?
There will be 3 phases for
each check:
initiated, follow-up and
completed

CLIENT’S END VIEW ON BACKGROUNDCHEK PORTAL THE DASHBOARD
Here the overall progress of the
cases will be shown i.e.
· How many cases were
received from your end
· How many cases are in
progress
· How many reports
completed so far
· What was the ratio of the
result, RED bar denotes
Negative Reports AMBER
bar denotes reports with
discrepant records and
GREEN means all
information stands verified.
The Dashboard

Progress on the
basis of per month
cases

Client can check
the status of
cases by filter the
date range

REPORTS SENT TO CLIENT’S ACCOUNT ON BACKGROUNDCHECK365
This check needs
Client’s attention
Client can download
the report by clicking
on this icon

PROBLEMATIC CHECKS
If check is insufficient it
will be seen as problem
check on the portal.
This check needs
Client’s attention

CLIENT ACCOUNT ON BACKGROUNDCHECK365
In reporting tool you will see a drop down menu.
EXPLORING THE MENU ON THE TOP
Reporting tool option is the only
option that you need, other
options are disabled for time
being as our IT Department is
working on these functions and
they will be live soon.
From here you can download the status sheet in MS Excel format; you can sort
your cases data wise, risk wise or component wise.

CLIENT ACCOUNT ON BACKGROUNDCHECK365
To search for specific candidate.
Any insufficiency or additional requirement that our team
needs from your end shall be addressed here.
Reports completed & gone through QA process will be
available under “Ready for download” option
Downloaded option is similar to archive all the downloaded
reports will be moved here.
Cases that are being recently initiated and are in progress will
be shown here.
Any cases you may think you need to view again can be
bookmarked and can be viewed under this option directly.
This option will classify how many reports found ‘VERIFIED
CLEAR’ with no risk element at all.
Discrepant results or cases with discrepancies will be
categorized here as Medium Risk cases
Number of cases found with high risk or negative checks will
be shown under ‘High Risk’ category.

GOOD TO KNOW
TAT can be adversely affected by:
 Incomplete applicant information from client/candidate or if any query raised by the
institute/employer to track the record.
 Unresponsiveness from outside parties.
 Court, employer or educational institution procedures in certain jurisdictions.
 Natural Disasters.
 Public Holidays.
We always dependent on the issuing
authorities although we do our best but
still we cant push them, use any
source or bribe any person to get
verifications.

WEEKLY UPDATES BY EMAIL BY SUPPORT TEAM

GOOD TO KNOW!!! CONTINUED…
If check is insufficient
it will be seen as
problem check on the
portal.
Insufficient cases/checks will reflect on
portal as problem check and TAT of
such checks shall commence from the
day requirement is met.

If client wish to
re-verify the document
for any reason, the case
will be treated as new
request and will be
re-charged.
As per policy the
checks will be closed in
45 days automatically
if insufficiency or any
delay in the process
reach that age.
Client must provide a
point of contact that
should be contacted in
case there is any
escalation required.

When a requirement is raised for
passport size photo a client should
submit fresh passport size photo
instead of photograph on CNIC.

MANDATORY REQUIREMENTS MEET OR NOT!
Letter of Authorization /signed consent/
Documents to be verified ready or not
Documents are clear and complete/
/
Fresh passport size photos available /
Copy of the CNIC, front and rear/

REQUIREMENTS TO RUN THE PORTAL FOR CLIENT
Our portal works better on:
Acrobat reader required to read the reports

QUERIES?
zara@riskdiscovered.com
Feel free to contact
Zara Ali

QUERIES?
zara@riskdiscovered.com
Feel free to contact
Zara Ali
Immigrationverification.com employeesverification.com
vendorverification.com professionalqualificationverification
backgroundcheck365.com certify365.com crimecheck365.com
risknews365.com riskmap

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