Godrej Industries Ltd., a diversified Indian company with business interests ranging from chemicals, foods and beverages, property development, agri-products, household consumables and BPO. In order to meet growing business requirements and cost efficiencies within the enterprise, Godrej Industries Limited has migrated 60 live mailboxes from Exchange Server 2003 to Exchange Server 2007 environment. As a part of the Rapid Deployment Program and with the help of Microsoft Services, GIL has been able to leverage Exchange Server 2007 for increased business performance and enhanced scalability and performance. The company takes advantage of the new 64-bit architecture for higher scalability, consolidation of messaging infrastructure and lower total cost of ownership (TCO) as the organization continues to grow.

1. Microsoft Exchange Server 2007
Customer Solution Case Study
Leading Indian Manufacturer Increases
Operational Efficiency by 30 Percent
Overview “Microsoft Exchange Server 2007 provides an instant
Country or Region: India
Industry: Manufacturing access environment to our employees with Microsoft
Outlook, Outlook Web Access, and mobile devices.
Customer Profile
Godrej Industries Limited (GIL), a
This has propelled our employee productivity
diversified Indian company is a part of the significantly.”
U.S.$1.3 billion Godrej Group.
Mani Mulki, Vice President-IT, Godrej Industries Limited
Business Situation Godrej Industries Ltd., a diversified Indian company with business
Godrej Industries Limited, faced with
interests ranging from chemicals, foods and beverages, property
increased business requirements and cost
efficiency demands, needed to restructure development, agri-products, household consumables and BPO.
its mailing and messaging environment.
In order to meet growing business requirements and cost
Solution efficiencies within the enterprise, Godrej Industries Limited has
Microsoft Consulting Services (MCS) for the
migrated 60 live mailboxes from Exchange Server 2003 to
Enterprise assisted the company to
upgrade to Microsoft Exchange Server Exchange Server 2007 environment.
2007 under the Exchange Rapid
As a part of the Rapid Deployment Program and with the help of
Deployment Program (RDP) program.
Microsoft Services, GIL has been able to leverage Exchange Server
Benefits
2007 for increased business performance and enhanced scalability
 Improved Efficiency by 30 percent
 Increased Savings and performance. The company takes advantage of the new 64-bit
 Improved employee productivity
architecture for higher scalability, consolidation of messaging
 User friendly software
infrastructure and lower total cost of ownership (TCO) as the
organization continues to grow.

2. “The new improved
“We have Exchange our Situation Solution
Godrej Industries Limited (GIL) leads the With assistance from Microsoft Consulting
Server 2007 next
organisational efficiency Indian market in the production of fatty acids, Services (MCS) GIL’s 60 mailboxes were
generation platform will
by 30 percent. This has fatty alcohols and Alpha Olefin Sulphonate migrated from Exchange Server 2003 to
(AOS). It operates its oleochemicals Exchange Server 2007. This improved server
help us possible
becomeconsolidate the manufacturing facilities at Valia in the Indian performance, increased availability by use of
existing of the
becausemailbox servers state of Gujarat and at Vikhroli in suburban Local Continuous Replication (LCR) and
Mumbai. The company's products are catered to future organizational growth
onto a single Exchange
accessibility of a exported to over 40 countries in North and thereby reducing the Total Cost of Ownership
2007 mailbox server at
communication South America, Asia, Europe, Australia and (TCO).
Africa.
Mumbai thereby
infrastructure via a PC, “In order to further develop the business we
reducing the total or a
notebook, internetcost GIL also runs four corporate divisions — wanted to implement the messaging
Corporate Finance, Corporate Affairs, environment on 64-bit blade architecture. We
of ownership."
mobile device." Corporate Audit and Assurance and Research also needed automated configuration of mail-
Mani Mulki, Vice President-IT, Godrej and Development — which operate on behalf boxes with minimal manual intervention and
Industries Limited of the entire Godrej Group. GIL is India's the integration of the messaging
leading manufacturer of oleochemicals and infrastructure with Microsoft® SharePoint
makes more than a hundred chemicals for Portal Server 2003,” reiterates Mani.
use in over two dozen industries. It also
manufactures edible oils, vanaspati MCS provided its expertise in the design,
(vegetable oil) and bakery fats. In addition, it testing, and deployment of Exchange Server
operates businesses in medical diagnostics 2007 for corporate headquarters users and a
and real estate. subset of remote users.
The IT set-up at the Mumbai head office By participating in Microsoft’s Rapid
earlier operated on Microsoft® Exchange Deployment Program (RDP), the company
2000 Server and Microsoft® Exchange Server took advantage of assistance and planning
2003 running on 32 bit architecture. The from MCS. The planning began in early 2006
current environment had two mailbox servers and the deployment was completed just as
at the Mumbai head office with no fault the product was launched globally in October
tolerance or application continuity plan. 2006.
“We felt the immediate need to decrease the GIL has identified several benefits and new
number of mailbox servers at our corporate features of Exchange Server 2007 and
headquarters. This would help us manage our Microsoft® Office Outlook 2007, making a
infrastructure better,” says Mani Mulki, Vice transition to the new platform inevitable. The
President-IT, Godrej Industries Limited. RDP enabled GIL to implement these new
features, which has eased the administration
“Our immediate requirements were to and improved the effectiveness of the
consolidate the servers, simplify and messaging system from a feature set and
automate Office Outlook, provide faster delivery perspective.
access to e-mail and calendar from remote
devices, improve overall performance and In order to improve end user productivity and
develop anti-spam and anti-virus reduce administrative overheads, GIL
functionality,” recalls Mani. implemented the new features that are
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3. available in Exchange Server 2007. These The Exchange Server 2007 platform allows
include: the company to consolidate its two
 Calendar Attendant: The Calendar messaging servers, hosting approximately
Attendant reduces scheduling conflicts by 3220 users, onto a single Exchange Server
limiting calendar items (request, declines, 2007 mailbox at its Mumbai head office,
accepts) in the inbox to the latest version. thereby reducing the TCO.
The Calendar Attendant also marks
meeting requests as tentative on recipient GIL is better positioned to leverage the
calendars until users can act on the unified messaging and the Exchange 2007
request and relies on the Exchange Server and Edge Transport Server, a feature
2007 free/busy Web service for always up- deployed on the perimeter network for robust
to-date availability information. recipient filtering and respects Outlook safe
 Resource Booking Attendant: The sender lists. These are issues that were a
Resource Booking Attendant enables part of its long term IT strategy and roadmap
resources, including meeting rooms or for effective voice mail integration and better
other equipment, to be automatically e-mail spam control from Exchange Server
managed. Resources can auto-accept 2007.
requests when available or decline and
provide details explaining the decline. Benefits
Administrators can set granular policies on GIL found the new Exchange Server platform
resources, including available hours or offered advantages in efficiency, convenience
scheduling permissions and TCO compared to the previous
 Scheduling Assistant : The Scheduling installation. “This has become possible
Assistant helps users efficiently schedule because of the accessibility of a
meetings by providing visual guidance on communication infrastructure via a PC,
the best and worst dates and times to notebook, internet or a mobile device,” says
meet based on meeting invitees and Mani.
required resources
Improved Efficiency by 30 Percent
The RDP platform caters to the users of GIL Commenting on the upgrade to Exchange
with an enhanced and more secure Outlook Server 2007 Mani says, “We have improved
2007 remote email access by utilizing new our organizational efficiency by 30 percent.
Microsoft® Office Outlook® Web (OWA), We have Senior Management using Windows
Exchange Active Sync (EAS) and Remote Mobile devices which needs its messages ‘on
Procedure Call (RPC) over HTTPS features. the go’. We have mobile users who need to
access email from any connectivity
The Exchange Server 2007 RDP platform framework and we also have sales personnel
provides greater productivity with the help who work from Cyber Cafes and access email
of new features such as auto connect using Outlook Web Access.”
improved calendaring, e-mail and search
options in Outlook 2007 for its domain users. Increased Savings
“The Exchange Server 2007 platform will help
The system also provides GIL a platform to us consolidate existing mailbox servers onto
deliver higher availability by providing a Local a single Exchange 2007 mailbox server at
Continuous Replication (LCR) to its users as Mumbai thereby reducing the total cost of
part of its disaster recover (DR) strategy. ownership,” says Mani.
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4. Improved Employee Productivity
“Exchange Server 2007 has enabled our
workforce to collaborate more effectively by
making it easier to find and share data,
documents, and schedules from anywhere,”
continues Mani. In addition, Office Outlook
2007 provides enhanced calendaring, out-of-
office, resource booking, and meeting
scheduling capabilities to simplify
collaboration and increase employee
productivity.
User Friendly Software
“The enhanced usability of Microsoft Outlook
and its features such as the To-Do Bar was
greatly appreciated by the users,” says Mani.
“The calendar features such as adding your
meeting rooms as resources makes it easier
to book meeting rooms and to know which
ones are available and which one’s not.”
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5. For More Information Microsoft Server Product Portfolio
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For more information about Godrej
Industries Limited products and services,
call +91-22-2518-8010 or visit the Web
site at:
www.godrejinds.com
Software and Services Hardware
 Products  IBM HS 20 Blade Servers
− Microsoft Exchange Server 2007  IBM DS 4300T SANs
− Microsoft Windows Server 2003
Enterprise Edition
This case study is for informational purposes only. MICROSOFT
MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY.
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