DevOps Picc12 Management Talk
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Devops Management is a topic discussed in the halls of conferences and few managers. This talk will focus on the topic of management in a highly collaborative and cooperative environment, specifically one that is rapidly growing with a focus on continuous development/deployment
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DevOps Picc12 Management Talk
- 1. DevOps Management: Herding Cats at Michael Rembetsy Director, Operations Engineering @mrembetsy
- 2. What is Etsy? “Etsy is the marketplace we make together. We enable people anywhere to easily build and directly exchange with independent, creative businesses”
- 4. The Numbers!
- 5. The Numbers! • 15 million members
- 6. The Numbers! • 15 million members • 875,000 active sellers
- 7. The Numbers! • 15 million members • 875,000 active sellers • Sellers in over 150 countries
- 8. The Numbers! • 15 million members • 875,000 active sellers • Sellers in over 150 countries • 2011 sellers grossed 525 million in sales
- 9. The Numbers! • 15 million members • 875,000 active sellers • Sellers in over 150 countries • 2011 sellers grossed 525 million in sales • 1.4 billion page views a month and growing
- 10. Who am I?
- 11. Who am I? • Responsible for day to day collaboration and operations (datacenter / corporate)
- 12. Who am I? • Responsible for day to day collaboration and operations (datacenter / corporate) • I am a mentor
- 13. Who am I? • Responsible for day to day collaboration and operations (datacenter / corporate) • I am a mentor • I enable
- 14. Who am I? • Responsible for day to day collaboration and operations (datacenter / corporate) • I am a mentor • I enable • Remove barriers and encourage shipping
- 16. Culture
- 18. The old Culture didn’t work at Etsy
- 20. So what is the new way?
- 22. Starts with Hiring • Manager != smartest person on the team, hire smart people
- 23. Starts with Hiring • Manager != smartest person on the team, hire smart people • You need to be more than just a technologist
- 24. Starts with Hiring • Manager != smartest person on the team, hire smart people • You need to be more than just a technologist • Experiences count for managers and team members
- 27. Required
- 29. Principles for a DevOps Managers
- 30. Principles for a DevOps Managers • Accept failures not lower standards
- 31. Principles for a DevOps Managers • Accept failures not lower standards • Доверяй, но проверяй
- 32. Principles for a DevOps Managers • Accept failures not lower standards • Доверяй, но проверяй • Celebrate success and failures (blameless post mortems)
- 33. Principles for a DevOps Managers • Accept failures not lower standards • Доверяй, но проверяй • Celebrate success and failures (blameless post mortems) • Be open minded
- 34. Principles for a DevOps Managers • Accept failures not lower standards • Доверяй, но проверяй • Celebrate success and failures (blameless post mortems) • Be open minded • Move fast (collaboration and deployment)
- 35. The Team
- 36. The Team • Flexible. Able to work in a dynamic environment anywhere
- 37. The Team • Flexible. Able to work in a dynamic environment anywhere • There is no single variable to success. There are many.
- 38. The Team • Flexible. Able to work in a dynamic environment anywhere • There is no single variable to success. There are many. • Team members and managers must know they are liaisons for all other teams
- 39. How do I manage my team during...
- 41. Stressful Times
- 42. The Same Way!
- 43. The Same Way! • Failures / outages
- 44. The Same Way! • Failures / outages • Personality conflicts
- 45. The Same Way! • Failures / outages • Personality conflicts • Personal issues
- 46. The Same Way! • Failures / outages • Personality conflicts • Personal issues • Last minute whoopsies
- 47. The Same Way! • Failures / outages • Personality conflicts • Personal issues • Last minute whoopsies • Unexpected context switching (work)
- 48. One on One
- 49. “What’s the point? We talk all the time in IRC?” “I don’t have time, just email me an update.”
- 50. NO!!!!!
- 51. NO!!!!! Provide a scheduled outlet for talk (30 minutes minimum)
- 52. NO!!!!! Provide a scheduled outlet for talk (30 minutes minimum) Respect their time and yours, show up on time and prepared to discuss the last week
- 53. http://www.randsinrepose.com/archives/2010/09/22/ the_update_the_vent_and_the_disaster.html
- 54. Humor
- 58. Freedom
- 59. Engineers are creative. So let them be creative....
- 60. Freedom but with Guidelines • Communication: send everyone updates • Ask for help if you need it • Ask for direction on work • Day to day work is done (queue, job description)
- 61. Open Door Policy
- 64. Problems Managing People • You will have them and each is different
- 65. Problems Managing People • You will have them and each is different • Stay calm
- 66. Problems Managing People • You will have them and each is different • Stay calm • Talk to your peers for advice
- 67. Problems Managing People • You will have them and each is different • Stay calm • Talk to your peers for advice • Think outside the box
- 68. Problems Managing People • You will have them and each is different • Stay calm • Talk to your peers for advice • Think outside the box • Don’t fear having hard conversations. These make you a better manager
- 69. “the job of a manager is to be willing to have a hard conversation, any time during the week with anyone anywhere.” Marc Hedlund
- 70. We also changed our workflow in operations
- 71. Why? We weren’t shipping enough Context switching = low morale “what are you working on?”
- 72. Kanban
- 73. Kanban • Provided the whole organization Transparency into what we were doing
- 74. Kanban • Provided the whole organization Transparency into what we were doing • Less context switching = better morale
- 75. Kanban • Provided the whole organization Transparency into what we were doing • Less context switching = better morale • Better throughput of work
- 76. Kanban • Provided the whole organization Transparency into what we were doing • Less context switching = better morale • Better throughput of work • Better Prioritization
- 77. How Does it flow?
- 82. We use a virtual board
- 83. Give them tools & Encourage building collaborative tools!
- 84. Devops Tools - managers • Jira- tickets All can see • Kanban - workflow that you just saw • but wait theres more.....
- 85. Metrics
- 86. Metrics • We have ~280K now and growing!
- 87. Metrics • We have ~280K now and growing! • Use open source tools (ganglia, graphite)
- 88. Metrics • We have ~280K now and growing! • Use open source tools (ganglia, graphite) • Dashboards are key
- 91. Monitoring • We use tools like Nagios, Pagerduty and Pingdom.
- 92. Monitoring • We use tools like Nagios, Pagerduty and Pingdom. • More than ops are on call
- 93. Monitoring • We use tools like Nagios, Pagerduty and Pingdom. • More than ops are on call • ops on call rotation
- 94. Monitoring • We use tools like Nagios, Pagerduty and Pingdom. • More than ops are on call • ops on call rotation • dev on call rotation
- 95. Monitoring • We use tools like Nagios, Pagerduty and Pingdom. • More than ops are on call • ops on call rotation • dev on call rotation • search on call rotation
- 96. Human escalation
- 97. Asset Management
- 99. Chef deployment is transparent to everyone Deployed Chef Change
- 100. That wasn’t enough collaboration
- 101. Eventinator
- 103. Let’s review
- 105. • Culture • One on One meeting • Humor • Freedom to be creative and explore • Open Door Policy • Encourge the use and building of collabrative tools • DevOps Princples for managers • Be transparent with your work to everyone
- 106. My Influences • Michael Lopp (http://www.randsinrepose.com) • Kate Matsudaira (http://www.katemats.com) • Chad Dickerson (http://blog.chaddickerson.com) • John Allspaw (http://kitchensoap.com/) • Marc Hedlund (http://blog.precipice.org/) • Kellan Elliot-McCrea (https://twitter.com/#!/kellan)
- 107. Thank you for listening Questions?