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  1. 1. Control
  2. 2. Objectives of controlling processes• To ensure that our processes stay in control after the improvement solution has been implemented and• To quickly detect the out of control state and determine the associated causes so that actions can be taken to control the problem before non-conformances are produced.
  3. 3. ControlUnless we control the business processes in the form ofdocumentation and ongoing process controls, processeswill tend to degrade overtime and shall loose the gainsachieved in the improvement activities.
  4. 4. FICCI CE